Complaints

This profile includes complaints for Integrity Psychiatric Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Integrity Psychiatric Services LLC has 5 locations, listed below.

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  Integrity Psychiatric Services LLC

  1000 N Curtis Rd Ste 202 Boise, ID 83706-1346

  
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  Integrity Psychiatric Services LLC

  1276 W River St Ste 100 Boise, ID 83702-7083

  
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  Integrity Psychiatric Services LLC

  280 E Corporate Dr Ste 200 Meridian, ID 83642-2953

  
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  Integrity Psychiatric Services LLC

  1638 N Washington Ave Emmett, ID 83617-9554

  
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  Integrity Psychiatric Services LLC

  45 Cottonwood Ct Ste 140 Eagle, ID 83616-6577

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was visiting this clinic for years without much issue as I was on the same medications for years, and at one point was given a prescription for a medication that was for over ***** units (pills) within one year, or a one year supply, on 12/6/2021. Recently I called the practice team lead who says that never happened, even though pharmacy records state otherwise, and continued to belligerently repeat that lie while refusing to verify the information with their own records. I've received ridiculously contradictory information from the providers there, have been ignored by supposed medical professionals, have been spoken down to for trying to voice my safety concerns, and was treated extremely poorly and at this point I'm simply not receiving the services that were promised or paid for.

  

  Business Response

  Date: 06/29/2023

  Complaint Response
  
  In general, our policy is to never fill more medications than what is needed to get patients to the next appointment.  Typically, patients follow up anywhere from 4 weeks to 12 months depending on how stable the client is at that time and how much trust the provider has with the patient. In this case at one point there was a year supply given by the provider,but it is always up to the provider what they are comfortable with providing in refills for any patient.  After he was given the yearlong refill, he didnt schedule any appointments for over a year,so the provider has not been willing to do that again. The provider has documented that she has wanted the client to follow up in 6 weeks from his last appointment on April 20,th, 2023 due to him having some issues.  He cancelled the appointment in June and then when he called on 6/27/23 demanding a 90-day refill he was told that he needed to make an appointment to discuss this with his provider.  He was given an appointment in July.  He has also refused to make payment arrangements with us to catch up on his bill. He currently owes over $500 that is patient balance.  ************* has responded and that is his portion of the bill.  We will not be refunding any of his payments as he has only paid $50 for 2 visits this year and he will be turned over to collections for what he owes us at this time.  We have a contract with insurance companies that states that after they are billed, we will bill the patient their portion and the client have a contract with the insurance stating that they will pay their portion of costs.  We cannot just decide to write off what is owed as that violates our contract with the insurance company.  He has a deductible of $1700.  He has met $303 of that deductible as of 4/1/23.  He owes us 100% of the allowable for this year for his visits.  

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20247591
  
  I am rejecting this response because: you did not provide adequate services for what was promised, all providers in the office have been rude and/or negligent, your billing office failed to follow-up with me on multiple attempts to setup payment plans, you are still not focusing on the communication issues within your office, and are ignoring the multiple safety concerns that were brought up.  I did not receive care that I was charged for, and I will not accept that you refuse to take any responsibility in the matters that were directly caused by your practice.  This has caused extreme distress, panic, anxiety, and low quality of life, and the pain and suffering you are directly the cause of needs to be addressed.

  In the future, please avoid using the incorrect pronouns as you have riddled your response with "he/him" and it should be "they/them/theirs", and be sure to respond to the actual complaints and not just the one thing that you were right about since you were wrong on multiple accounts.
  

  
  Sincerely,
  
  Chance ****