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Business Profile

Public Aquariums

SeaQuest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Aquariums.

Complaints

This profile includes complaints for SeaQuest's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SeaQuest has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SeaQuest

      5759 N Discovery Way Boise, ID 83713

    • SeaQuest

      5065 Main St Ste 1106 Trumbull, CT 06611-4204

    • SeaQuest

      8501 W Bowles Ave Littleton, CO 80123-9502

    • SeaQuest

      3528 S Maryland Pkwy Las Vegas, NV 89169-3054

    • SeaQuest

      1595 Highway 36 W Ste 578 Saint Paul, MN 55113-1140

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2023

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Using my phone, I googled "Buy Tickets to *******************" (in *******, **). SeaQuest has probably purchased this search, because they are the first link that pops up. I accidentally purchased tickets to SeaQuest ********* for 4/29/23. Realizing my mistake, I immediately emailed them telling them I had made a mistake asking for a refund, and emailed them again 2 weeks later with no response. I attempted to get a refund by disputing the charge with my ******************** which was denied. I think that when someone makes an error in ordering, and attempts to correct themselves within 24 Hrs, this business should honor a refund. Booking ID: #******** Date of Transaction: 3/23/23 Amount charged: $87.95
    • Initial Complaint

      Date:06/23/2023

      Type:Customer Service Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a teacher I wanted to take advantage of Seaquest's offer of free teacher admission. I called the office in advance to confirm that a paystub from my school would suffice, as I previously was admitted with paystubs on 2 occasions to Seaquest. When the ** rep confrimed that it would suffice I planned my trip with that in mind as my school does not provide Teacher IDs. After travelling about an hour to SQ I was informed that too bad you were provided wrong information we wont respect our own reps *********** unless you bribe your way in by purchasing 45$ worth of tokens. The ** agent was demeaning. A disgrace in *****************
    • Initial Complaint

      Date:04/21/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We met friends at the SeaQuest aquarium in *********, ** today. We purchased discounted tickets. She had and used the promotional tickets for herself and her 3 children, as she had taken a photo of the confirmation. My 2 tickets were saved on my SeaQuest account. I needed to purchase 2 additional tickets, as I had made an error on our original booking. I was unable to access my account and called for support. I spoke with a very unprofessional CS representative named ******* (I am a CS supervisor for a large corporation). Please review the call at 12:54 on ****. She said the tickets are no longer being accepted (though my friend used them moments before), though the promotion clearly states there is no expiration.I would like technical support to access my account and regain access to my tickets (1 adult + 1 child).Exhibit A: Is the terms of the promotion ************** terms on my friends confirmation that she was able to use.

      Business Response

      Date: 05/09/2023

      Hello, Thank you for reaching out! My name is **** and I am the Director of the **************************** I would like to assist you in resolving this issue, If you could please give ** a call directly I would like to assist you in reissuing your tickets. Thank you and we look forward to hearing from you soon. 
    • Initial Complaint

      Date:04/16/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SeaQuest offered 5 free tickets to their aquarium. I signed up for the tickets and received confirmation that the email functioned as the tickets. The email said explicitly, that it could be used any day and any time. I drove out with my three young children to go to the aquarium and was told that the tickets would not be honored. They had been sent out by accident, and were now expired. There was no notice sent out that they were expired or that they would not be honored. I understand that mistakes happen - if a follow up email was sent saying they could not honored it, I would have understood. However, I drove 20 minutes in each direction with 3 young children thinking they were going to an aquarium. I was told all they could do was give me a %50 discount on a yearly pass for $65. In the end, I did a different activity with them.

      Business Response

      Date: 05/09/2023

      Hello, thank you so much for reaching out. I would be happy to provide additional clarification. The FREE tickets were part of a partnership with the ************ and the code was provided in a ******* video for the ************ followers. It clearly stated that this promotion for the free tickets would expire at the end of 2022. We still accommodated the tickets for 2 months after they expired but we did stop. I cannot compensate you for FREE tickets. I do apologize for any inconvenience this caused and would love to have you come visit **. Please give ** a call directly or email ** at ************************************ and tell them you spoke to **** and I would be happy to make sure that you get 3 FREE admission tickets for your trouble. 

       

      Thank you

       

      ****

      Customer Answer

      Date: 05/09/2023

       
      Complaint: 19942102

      I am rejecting this response because:

      This was not stated clearly anywhere to me. The email said very clearly that they may be used any time. There was no expiration listed in the email I received. In fact the wording of the email was clear that there was no expiration - "ANY TIME." A separate ******* video I never saw does not help me. I am not asking for compensation for free ticket. I am asking for compensation for not informing that you were not honoring you word, for travel time and expenses for not following through on what was promised. I have received many blast emails from you after signing up - any one of those, or notice on your website could have informed me of the error. I asked for the tickets to be honored at the time, both at the venue with my children who came out with me, and by a phone call to your offices. More free tickets are not acceptable to me a solution at this point, especially as the first ones were not honored. 

      Sincerely,


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