We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towel Wholesale

The Rag Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When requestion a tracking number the customer advised my order shipped. Upon further research the tracking number provided shows nothing has been picked up or shipped. Customer is clearly lying and not providing the correct customer service and integrity.

    Business Response

    Date: 10/11/2022

    The customer ********************* placed his ordered at 10:36 am. On 10/6/22.  The order was packed, shipping label for *** was created and placed on the package and put into the *** semi-truck.  The tracking link on the *** website will not update with active information until the package has been scanned at the *** facility, which takes places after the *** semi-truck is picked up each day from our facility.

    Our **************** Representative was polite and explained the details to ***************  She was not lying.  His package is expected to be delivered on Monday October 17th by 7:00pm. as can be seen by the attached image of the *** Tracking link.   He can continue to get updates through the *** site or he can change his delivery.


    If ************** chooses to return the product, were happy to refund him when we receive the product back to our facility in good condition.

    We apologize for any misunderstanding that ************** had about shipping with *** or The Rag Company but hopes this clarifies shipping & tracking information for him.

    Customer Answer

    Date: 10/11/2022

     
    Complaint: 18194672

    I am rejecting this response because:your employee was not clear about the package leaving and previously advised the order would be shipping within 24 hours at the time of the conversation. Upon advising I would be reaching out to the BBB only when my order was now being shipped. Employee wasn't clear and clearly this individual is upset in their response. Maybe providing better customer service along with the correct details they wouldn't need to be reported. Simply picked the wrong customer to play customer service games with. This was order needed by Friday not Monday. You now have cost me jobs this weekend for your nonsense.  

    Sincerely,

    *********************

    Business Response

    Date: 10/27/2022

    The customer ********************* placed his ordered at 10:36 am. On 10/6/22.  The order was packed, shipping label for *** was created and placed on the package and put into the *** semi-truck.  The tracking link on the *** website will not update with active information until the package has been scanned at the *** facility, which takes places after the *** semi-truck is picked up each day from our facility.  

    Our **************** Representative was polite and explained the details to **************. His package was delivered with tracking information provided by *** on 10/17/22 at 1:02 p.m., as can be seen by the *** Tracking link. We're sorry that ************** didn't receive the package in the time he needed to do the jobs he had scheduled, but he could choose many different delivery methods for faster shipping.  *** ground delivery across the country to ******* is not the fastest method for shipping.  *** can ship over night or next day delivery to a customer if there is a time constraint and they don't mind paying a fee for the quicker delivery service.

    We apologize for any misunderstanding that ************* had about shipping with *** or The Rag Company. We hope this information provided for *** ground shipping has clarified the process for the customer.  He may have used the products by now and he may keep them, but we will refund his order on this one occasion.

The Rag Company is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.