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Business Profile

Towel Wholesale

The Rag Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Alyssa L

    Date: 01/11/2024

    Alyssa L

    Date: 01/11/2024

    This company has horrible customer service and will not assist with issues. They do not understand the concept of customer service in any capacity and are going to take your money and give you used items and also missing items from your order. Do not even think about trying to do a return with them because they will not allow you to, nor will they provide any assistance in helping you at any step of the customer service process. Stay away from this company.

    The Rag Company

    Date: 01/30/2024

    Hello Alyssa,

    Thank you for speaking with us on the phone.  We sincerely apologize for the challenges and frustration you faced with our customer service, and value your feedback.  We appreciate your patience and understanding and giving us the opportunity to correct this situation.

    We have processed a full refund for your order, demonstrating our commitment to your customer satisfaction.

    We appreciate you sharing your experience and we want to assure you that we are actively working to enhance our customer service processes to prevent such incidents in the future.

    If there's anything more we can do, please feel free to reach out to our customer service team directly. We genuinely value your feedback, and we are dedicated to ensuring a better experience for all our customers.

    *********************, Director of Operations

    ***************************, Owner

The Rag Company is BBB Accredited.

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