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Business Profile

Car Buying

Lease End, LLC

Complaints

This profile includes complaints for Lease End, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lease End, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 47 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps mailing my deceased father at an address he has never resided at. This is very upsetting to me and I have asked them stop.

      Business Response

      Date: 07/08/2025

      We sincerely apologize for any frustration or distress our communications may have caused. Your contact information has been removed from all of our marketing channels, and you will not receive further messages from us.
      Thank you for bringing this to our attention.
      Kindly,
      Lease End
    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have done everything to stop this company from texting calling me they wont stop they text me from new numbers text me from old numbers there ridiculous

      Business Response

      Date: 06/09/2025

      Your information has been removed form our database and should no longer receive our marketing materials. All the best.
    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my leased truck thru lease end. They said they would register my truck and set me up. I got financing and in the process they swapped out my plates with out mentioning it to me !! I have plate on my truck that have been in my family for 50 years plus! I have registration , insurance, taxes all on my truck with plate 9081. They sent me other plates which are not on my insurance or taxes or state. I have called multiple times to resolve the issue. Currently I cannot drive my truck or get to work because my truck is not legal. I have asked to have the plate issue fixed -no response and been told many times they were handling it ???? I cannot drive a truck Im paying for monthly -insurance -parking ! Im a ********* -I need my truck to work

      Business Response

      Date: 05/28/2025

      Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience this situation has caused you, especially as its impacted your ability to use your truck for work. At Lease End, we strive to provide a seamless and efficient experience for all our Drivers, and we regret that we fell short in this case.
      We understand how important the plates and registration are to you, particularly with the significance your family plate holds. Please know that we are actively working with the state of Massachusetts to resolve this issue as quickly as possible. We appreciate your patience as we navigate this process, and we are committed to ensuring the correct plates are restored and the registration is fully updated.
      Our customer support team has been in touch with you and will continue to provide updates until this issue is fully resolved. In the meantime, if you have any further questions or need additional assistance, please dont hesitate to reach out directly to our team at ****************************** or ***********************************************************************
      We value your business and your trust, and were committed to making this right. Thank you for your understanding as we work to resolve this matter.

      Customer Answer

      Date: 05/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****
    • Initial Complaint

      Date:05/17/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received multiple texts and a phone call from this company. I spoke with agent last night and he gave me a quote and an option to finance and buy my vehicle which is close to end of lease currently. I did sign the documents and was told if I have further questions to call. When I try calling the number provided on their website or the contact numbers I have they do not work. I am now concerned for my vehicle and this loan.

      Business Response

      Date: 05/18/2025

      Sorry for your frustration. Your Financial Specialist will return your call when he comes back to the office tomorrow (Monday). **** was not in the office when you attempted to call him on Saturday.

      We'll get whatever concerns you have addressed.

       

    • Initial Complaint

      Date:04/23/2025

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has very pushy sales people. They called me a day earlier than my scheduled appointment, while I was at work. They did multiple hard inquiries on my credit and did NOT tell me about it first. They then came back with an absurd interest rate for a lease buyout and stopped answering me when I declined the offer (and complained about the hard inquiry).

      Business Response

      Date: 05/07/2025

      Thank you for sharing your feedback. We apologize for not meeting your expectations during your recent experience with Lease End.
      Sales Experience: We understand the frustration of being contacted earlier than expected. We will review our processes to improve communication moving forward.
      Credit Inquiries: Hard inquiries are part of the lease buyout process. Multiple credit pulls help us secure the best possible deal for you. While this can be concerning, the credit bureaus aggregate multiple pulls within 2 weeks and treat them as a single inquiry, so there's no need for concern.
      Interest Rate and Communication: We regret that the interest rate didnt meet your expectations, and we understand your frustration with the lack of follow-up after your decline. We will work to improve our communication in these situations.
      We value your feedback and are here to assist further. Please feel free to reach out to our Customer Support team at ******************************************************* if youd like to discuss this further.

      Customer Answer

      Date: 05/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ********
    • Initial Complaint

      Date:03/26/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for auto loan one time only and this company run my credit several times without my authorization . Im seeking this company (lease end ) to remove all the hard inquiries from my credit report that resulted to negative affect my credit score and the sales person that I talked was very rude and a liar and this company for the false information

      Business Response

      Date: 03/27/2025

      Thank you for bringing your concerns to our attention. We sincerely regret any frustration or confusion this experience may have caused. We take matters like these seriously and are committed to providing clarity and transparency.

      Regarding the multiple credit inquiries, wed like to clarify that when you submitted your application through our online application system on 3/24, you consented to allow us to submit your information to our lending partners for approval. Its standard practice for us to connect with multiple lending partners to ensure we can offer you the best possible loan options.

      We also want to address your concern about the impact on your credit score. Credit bureaus typically "deduplicate" multiple hard inquiries within a short time frame (typically within 14 days). This means that the various credit pulls related to loan applications are counted as a single inquiry for scoring purposes, which limits the impact on your credit score. You can read more about this from Experians article on the topic here.

      We deeply regret if any miscommunication occurred during your interaction with our team. We are committed to improving the experience for all of our customers, and we will review the situation with the team to ensure we provide the best service possible.

      If you have any further concerns or need additional clarification, please dont hesitate to reach out to us directly at ****************************** We are here to help!
      Thank you for your understanding.
      Sincerely,
      Lease End Customer Experience Team
    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I, **** ******** have a lease with ***** dealer and the lease is ending soon on may 4th 2025, I contacted Lease End who is a financial institution for a loan to purchase my car, they approved the loan and we are in the process of payoff with *********** and ***** said that I have a contract that allow me to purchase the car for ********* + sales tax to transfer the title with a total of ********* it is perfect but Lease End LLC is charging me the sales tax, tag, soon when ***** already charged in the payoff amount. I am not agree with Lease End LLC because I cant pay twice the sales tax, lease end is a financial Institution not a dealer. Now they said that i already signed the contract and that I have obligation to finish the process. I talked with *********** they still has the title with any payoff payment, it means I am on time to stop and not continue.

      Business Response

      Date: 04/10/2025

      This transaction was refunfded and unwound entirely. This complaint should be removed.

      Customer Answer

      Date: 04/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********
    • Initial Complaint

      Date:03/18/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Lease End LLC for not assisting me with cancelling a loan after I advised them of an error resulting in a loan for the same vehicle. I was initially advised of an issue with my US Bank buyout, prompting me to seek alternative financing. The transaction was initiated on March 11, 2025, and the error was caught less than 24 hours later on March 12, 2025, when ******* informed me of the mistake.I immediately contacted ******* at Lease End LLC, who claimed he had never heard of this happening before. Instead of investigating or assisting, he falsely stated that the lease payoff could not be canceled, which is untrue, as financial institutions allow corrections when reported promptly.Since then, my calls have gone unanswered, and I have received no assistance. Rather than providing assistance, Lease End LLC dismissed me, leaving me to navigate this mistake alone. This is completely unacceptable for a company handling sensitive financial transactions.I request that Lease End LLC immediately cancel the erroneous lease payoff through ********** and ensure this mistake does not result in financial harm or credit damage. If unresolved, I will escalate my complaint to the ************************************ (****) and other regulators.I urge the BBB to review Lease End LLCs handling of this matter and take appropriate action. Please provide an update within seven business days regarding my complaint.
    • Initial Complaint

      Date:03/09/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting around August of 2024 I started researching mail and calls from Lease End. When I spoke with a representative they spoke to me in regards to the end of my car lease coming up in late 2025. When I ask who he was with he would say he was calling "about the end of your lease, you know, Lease End is coming up " Which through my leasing company, *************, they do get a hold of you in regards to your lease end. He knew what car I had, where I got the car from and It wasn't untill he finally asked for my account number and banking information that I started questioning the guy that if he was really from ORBIT then this is information he should already have. He tried to push past that and said that it was ok he was getting me a better deal with his company. To which I told his No I do not need anything like that I'm perfectly happy with Orbit and to put me on their Do Not Call List and never contact me again. I contacted ***** and they told me they have gotten multiple reports of Lease End contacting their customers and advised me that if they persisted to report it to BBB. Over the past 7 months I have been called and texted 2-6 times a week. I repeatedly told them to not contact me. They even went as far as raising their voice at me on the phone to which I hung up. Then calling me back three additional times from different numbers. Same representative different numbers. I am not sure what else to do with this point. They are getting excessive and I just want to be left alone. Any help or guidance that the BBB can provide would be greatly appreciated.

      Business Response

      Date: 03/11/2025

      Aryana,
      Thank you for bringing your concerns to our attention. We sincerely apologize for the distress and inconvenience you have experienced. At Lease End, we are committed to maintaining high standards of customer service and compliance with all applicable regulations, and we take your complaint very seriously.
      Based on the details you provided, it appears that we did not adhere to our protocols regarding customer interactions. We understand that you received multiple calls and texts over the past several months.


      We have initiated an internal review of this incident and are reinforcing our training protocols to ensure all communications are respectful, transparent, and fully compliant with industry standards.


      We have already opted you out of any further communication, and sincerely apologize for interrupting your day.


      We truly value your trust and want to ensure that this situation is resolved promptly. Should you have any additional information or further concerns, please do not hesitate to contact our customer support team directly at *******************************************************


      Thank you again for your feedback. We are committed to resolving this issue and ensuring a better experience in the future.


      Sincerely,
      Lease End Customer Experience Team

      Customer Answer

      Date: 03/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ***********
    • Initial Complaint

      Date:02/09/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Lease End, a company that contacted me in January 2025 regarding my car lease. I had assumed they were affiliated with ************************* due to the specific details they knew about my vehicle lease, such as the end date and the type of car I had. Based on this information, I believed they were with **************** to discuss my end of lease options.When I spoke with Lease End, they informed me they needed to run my credit to explore my loan options, and I agreed, assuming they would only be running my credit through ****************. At no point was I told that my credit would be run through multiple lenders. I did not give explicit consent for this, nor was I informed that my credit report would be subjected to several hard inquiries. As a result, multiple hard inquiries appeared on my credit report, which I did not authorize.After this incident, I contacted ****** ******************* and I learned that this company, Lease End, has engaged in this practice with other customers in the past. This lack of transparency and failure to properly inform me has caused me significant distress. To protect my credit, I have placed a fraud alert and a security freeze on my credit file. I am also currently facing significant challenges in removing these unauthorized hard inquiries from my credit report.I feel misled and taken advantage of, as the timing of my lease and the details Lease End knew about my situation led me to believe they were ****** ******************* I am now in the process of disputing these hard inquiries, but it is proving to be a difficult and frustrating process. I am also planning to report Lease End to the ************************ for misleading practices.I request that BBB investigate this matter and take appropriate action to hold Lease End accountable for their misleading actions and the unauthorized credit inquiries they caused on my report. Thank you for your attention to this matter.

      Business Response

      Date: 02/12/2025

      Dear ********,
      Thank you for bringing this matter to our attention. We sincerely regret any confusion this situation may have caused. We understand how important your credit is, and we want to clarify our process and ensure that we address your concerns with care.
      After a thorough review of your account, we see that you did indeed give us permission to submit your information to our bank partners in order to explore loan options. We strive to be transparent about this process, and it appears there may have been a miscommunication regarding the scope of the credit inquiry. We apologize if this led to any misunderstanding on your part.
      We also want to clarify that at no point did we portray ourselves as being affiliated with ****** ******************* either in our phone conversations or in our marketing materials. We are an independent company that works with multiple lenders, including *************************, to help drivers explore their loan options at the end of their lease.
      Our goal is always to provide clear and accurate information, and we will continue to review our processes to ensure that misunderstandings like this do not occur in the future.
      Additionally, we want to inform you that credit bureaus generally view multiple inquiries within a short period of time as a single transaction. We hope this information helps clarify how the credit reporting process works. (Please refer to the article here: Experian Article on Credit Inquiries).
      As part of our process, we are unable to remove any inquiries from your credit history, as you provided the necessary permissions to submit your information for approval.
      We truly appreciate your feedback and will use it to improve our communication going forward. Please dont hesitate to reach out if you have any further questions or concerns. We are here to help.
      Sincerely,
      The Lease End Team

      Customer Answer

      Date: 02/12/2025

       
      Complaint: 22919099

      I am rejecting this response because:

      I only gave them permission to run my credit under the impression they were ************************** I was never made aware that my credit would be ran through multiple lenders, and result in multiple inquiries on my credit. I would like for them to provide proof of where they informed me on the phone call that my credit would be ran through multiple lenders, they wont be able to. If they are unable to provide this proof, I am once again requesting they remove the hard inquiries from my credit. I dont care if they say these inquires wont impact my credit. I want them removed due to their shady practices and seeing they have done this to others in the past.

      Sincerely,

      ******** *******

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