Business Profile

Pest Control Services

TriGuard Pest Control, LLC

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Pattern of Complaints

Complaints

This profile includes complaints for TriGuard Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

61 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/28/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm out of work, so I called this company to see if they could cancel my pest control service. I honestly don't see any reason to have this service they really haven't done anything except get free money from me. They said yes but I would need to pay 75 percent to cancel how can I pay 75 percent when I'm not working? That is ridiculous, there needs to be something better set up for people who lose their job, other than oh well, pay us 75 percent of the bill, then we will cancel.
Initial Complaint
Date:05/05/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aggressive marketing, this business walks through neighborhoods ignoring no-soliciting signs and knocking on doors.
Business Response
Date: 05/22/2025
Hi *******,

We are sorry to hear you had a negative experience. We assure you we follow all regulations and laws regarding advertising our services. If you have any specific details of a negative interaction, then we would be happy to get it addressed.
Have a great evening!
Sincerely,
The TriGuard Team
Initial Complaint
Date:04/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
See ***** .thank you.
Business Response
Date: 04/24/2025
Hi ******,
We received your request and are sad to see you go. Obviously we would love to keep you as a happy customer, and we would love to do anything we can to make the service worth it to you.
We're sorry you're upset and we assure you that we don't take these situations ******. We don't want to go in circles here, but you did hire us for services not only do we have a signed service agreement to prove it (see attached), but how else would we have gotten your payment information for the original charge?
You were given a large discount for signing up for multiple services which obviously requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed usually means you have to pay the difference of the discount you received.
Additionally, our technicians have provided you two (2) of the five (5) agreed upon services, and I have attached the service reports and the service agreement that were all sent to you when they occurred.
We cannot be expected to give you a large discount that you do not qualify for, which is why you received the additional bill of $335.25. Additionally, we attempted to reach you multiple times, by phone, email, and mail long before our third party billers reached out.
All of that said, given the current situation, and allowing for some human error, we are willing to waive the early cancellation fee ($335.25), but we cannot be expected to refund you any amount for services that were already rendered, and that you in-fact hired us to do. This will also mean that you received those two (2) services at a heavily discounted rate normally only provided to people who sign up for the full five (5) services.

We believe this is more than generous given the current situation. This will be corrected as soon as possible, so if you do receive an additional bill from either us, or ARMS, please ignore it.
Thank you for using TriGuard Pest Control, and have a great day.
Sincerely,
The TriGuard Team
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After fulfilling a year-long contract with this company, I called to cancel. When cancelling, they said there would be a $75 fee for picking up their equipment (bait boxes). They said I could avoid the fee if I signed up for another quarter of service for another $120. They said this was written in the customer service agreement. While on the phone, I looked it up and pointed out the vagueness and perhaps misleading text in the section pertaining to the fee. It says "If you cancel service prior to a scheduled quarterly appointment, there may be a $75 fee applied for removal of the bait boxes." However, I cancelled just a few days after my last appointment and there was no mention of when someone could actually cancel and not get charged a fee. In fact, this statement in the agreement made me think that if I called them ahead of my appointment, that I would be charged a fee, instead of the opposite. I have yet to see a charge, because I just got off the phone with them, but wanted to file this as soon as I could so it was fresh in my mind.
Business Response
Date: 03/12/2025
Hi *****,
We apologize for the negative experience. The bait box pick-up fee is usually charged only in situations where a special trip is needed for our technician, but it was never meant to be a surprise or a misunderstood charge.
Thank you for explaining your perspective. We are going to go ahead and waive this fee for you, and we will address the language written in the service agreement to make it more clear for others.
Thank you for bringing this to our attention. We will also call you and let you know about this resolution.
Sincerely,
TriGuard Pest Control
Initial Complaint
Date:01/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Employee of this company showed up at my house to make a sales pitch without invitation. They proceeded to talk me into trying their pest control. They told me that one treatment was needed and Id be SO happy with the reduction of stink bugs after just one treatment. They told me that my neighbors and my sons neighbors in ************ had the same treatment from their company. They never gave me a confirmation paper or number when I signed up. When I signed up they had an iPad that was very dark and I could barely see the screen and they held it and didnt let me take it read. They didnt email me like they said they would with the treatment information. They came and did one treatment which didnt work and they didnt spray where the stink bugs were and they didnt spray where we told them to. I then found out that they had lied about our neighbors and sons neighbors receiving their services which was a big part of why I signed up. They used that tactic to gain trust when it was an outright lie! When I called to tell them I didnt want any more services because the first didnt work as promised (or at all) they told me it was a 75% cancellation cost which they also never disclosed at the time of sign up. I was under the impression based on what they had told me that the later treatments were optional IF I was happy with the first one. Now they have sent me to collections for refusing to pay the cancellation policy that I was not told about when I signed up when they lied to me about their services, costs, and who else had used them. Very shady company and I am very upset with them. When I called the first few times they would not call me back as their secretary promised until I said I wouldnt pay. THEN they started to text and call. And they only sent an email later on once I called to complain and I said Id never received it and wouldnt be paying them anymore. They never even offered a compromise on the amount owed which I know other businesses will do.
Business Response
Date: 01/31/2025
Hi *****,
We received your cancellation request and reviewed your account. We apologize for any miscommunication and are sad to see you go.
We don't usually expect someone to cancel services so soon after starting the year agreement. Perhaps we can come to a compromise.
Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest ********************** by giving large discounts to people who sign up for multiple services, with the understanding that we will be able to finish the agreed upon services.
You had signed up for 1 year of services (5 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received.
The route manager you signed up with is an independent contractor who has always been extremely ethical in his manner of business with us, and on top of that, your signed service agreement was sent to the email address you provided on 9/12/2024. Because of this and other reasons, we do not understand where the misunderstanding came in.
You did not contact TriGuard to cancel service until 10/17/2024 which is outside of the 72 hour right of rescission we would normally charge the full early cancellation fee per the service agreement, which in this case would be $405. However, seeing as there has been some miscommunication somewhere, and allowing for some human error, we are willing to treat this like a one-time service before promotional discounts are applied, which is only an additional $201 we believe this is more than generous given the situation.
Will you let us know if this is more doable for you? We would love to resume the services for you and do everything in our power to provide the high quality service you deserve, including applicable reservices, a change of product, or even if we have to send out a managing technician to reevaluate our approach.
Unfortunately, if this is not an option for you, then we will have to close your account per your request and charge the full fee. Please let if know if you would like to continue services, or have any questions *************). As of right now, your account is being closed.
Sincerely,
TriGuard Pest Control
Initial Complaint
Date:01/06/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TriGuard - Predatory and deceptive practices; Unaware of 1 year contract and 75% balance penalty for cancelling early due to harm to pet.Unsolicited door-to-door salesman June 2024; signed up for quarterly Pest Control service. I asked if it was safe for pets, as the dogs are in the yard daily where they drop the poison in the grass, etc. They said it was safe and no problem for pets. The gentleman suggested I give it a try for 1 year, and I can stop if I am not happy with the service. There was no mention that I was obligated to continue service for 12 months; no mention if I cancel before 12 months I will be penalized for 75% of the remaining balance of service. Also, they have you fill out your contract on a digital tablet, where it is not easy to read contract obligations, and are just filling in your credit card info and salesman is having you sign - it's not apparent at the time that I was entering into a 12 month commitment. 6/5/24 1st service billing-150 7/8/24 ************** yet one month later, 2nd service provided, billing - $169 10/9/24 3rd service billing $169; service date 10/16.11/7/24 - After 3rd service, I called to cancel my service. My dog has been developing a rash on her belly after the yard is treated. The rash takes months to subside while administering antihistamines. At that time, they notified me that I still owed them (2) more service visits, and if I cancel, I will be paying 75% of the (2) service visits for zero work. I notified them that the salesman did not say I was in a 1 year commitment; he suggested I give it a try for 1 year, and if I don't like it, I can cancel. The service is making my dog ill; I am unhappy with the predatory and deceptive practice of this company, misleading customers into lengthy contracts and costly cancellation penalties of 75% of the remaining annual balance. Stop charging me for services after 11/7/2024 nor 75% penalty charge due to the misleading practices and harm to my pet.
Business Response
Date: 01/07/2025
Hi ********,
We received your cancellation request and are sad to see you go. Obviously we would love to keep you as a happy customer, and we would love to do anything we can to make the service worth it to you.

We don't usually expect someone to cancel services so soon after starting the year agreement. But it sounds like you're worried about the health of your dog. We would love to resolve this situation as best we can perhaps we can come to a compromise.

You had signed up for 1 year of services (5 total treatments) which is why you got the services at such a discounted rate (usually we charge $300 for per service). This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed usually means you have to pay the difference of the discount you received.
That said, we would never want you to do anything you feel is unsafe for you or your pets. It's odd that your pet is having an allergic reaction at all, since all of our products are eco friendly we've never had our products harm a dog before, but we would be more than happy to switch to our fully organic treatments at no extra cost to you if this would allow us to keep you as a happy customer.
If that's not an option, then maybe we can meet halfway; cancelling two services early would normally mean a cancel fee of $253.50, but given the situation, and possible miscommunication, we are willing to drop it to $126.75 this would allow us to recoup some of the loss from the discount we gave you, but it would be easier on your wallet.
We'd like to see if we can work something out to avoid that fee, so let us know, and we'll see what we can do to make the service make sense for you. Have a great day!

Sincerely,
TriGuard Pest Control
Customer Answer
Date: 01/08/2025

Complaint: 22775194

I am rejecting this response because: I was unaware that I was in a 12 month commitment contract. The salesperson was misleading, suggesting I should try the service for 1 year, and can cancel if it's not working for me. There was no discussion that I am committing to a 1-year commitment. I do not want to continue the service, nor do I want to pay a large penalty fee for not continuing the service. I am not interested in trying a different product.

Sincerely,

******** *******
Business Response
Date: 01/16/2025
Hi ********,
Thank you for your quick response. We want you to have a positive experience with TriGuard, so we will go ahead and waive the remainder of the early cancellation fee. We apologize for the miscommunication.
Thank you for using our services in the first place, and feel free to reach out if you need us in the future.
Sincerely,
TriGuard Pest Control
Customer Answer
Date: 01/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/15/24 I was at my home and had a man knock on my door twice. I ignored him. At 7:30 PM he was outside my house as I was coming outside with my two children and dog, he started trying to sell me pest control services with Triguard Pest Control *************. I let him know my husband was out of town and that we already use a local business. He aggressively continued to try to sell me telling me about all these first time treatment deals. In an attempt to get him off my property and to care for my children I agreed to have him come for an initial appt the following week when my husband was home where he could talk to him about services, I signed for an appt on his iPad, on 7/17/24 they entered my home property and treated my yard without even knocking to talk to my husband as planned. We then got billed an initial treatment fee that we did not pay as we felt it wasnt right. Eventually on September 28th I received an email from ******************** a debt collections bill for our service fee of $107.51. After calling the debt collector they linked me back to Triguard to pay my bill which didnt make sense. Later *** found out that these two companies work together in a scam type way. They scare you with a debt collections email but it is a scam, triguard will say they dont use a debt collections company however both companies seemed to be owned by the same person. Currently, they have me owing $447 because when I signed their iPad on 7/15 for an initial service it was actually a 12 month contract with 75% cancellation fee. I was never told this and didnt have time to read the contract with the sales person on my doorstep. I have asked multiple times for them to come collect their pest bait boxes in my yard and they have not. They have hundreds of similar reviews on **** as well as their debt collection company A.R.M. Solutions. I can not pay this amount and it is really just not right.
Business Response
Date: 01/07/2025
Hi ********,
We received your cancellation request and are sad to see you go. Obviously we would love to keep you as a happy customer, and we would love to do anything we can to make the service worth it to you.

We don't usually expect someone to cancel services so soon after starting the year agreement. Which is why this was handled the way it was, but perhaps we can come to a compromise.

You had signed up for 1 year of services (5 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received.
Pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service, but we offer our customers affordable pest ********************** by giving large discounts to people who sign up for multiple services, with the understanding that we will be able to finish the agreed upon services this is the only reason the early cancellation fee exists in the first place, because TriGuard simply cannot offer pest control services at less than the cost.
But it sounds like there has been some miscommunication, and given the situation we would love to keep you as happy as possible. For this reason, we can drop the early cancellation fee if you're willing to pay for the services you already received at the normal price of $300. You've already paid us $99 plus tax, so this would only be an additional $201.00 instead if the $447 early cancel fee.
We apologize you were sent to ARMS Solutions they are the company who gathers payments for us after a bill has been outstanding for longer than 30 days, but this can be easily reversed once your account is balanced.
Is this more doable for you? We'd like to see if we can work something out to avoid that fee, so let us know, and we'll see what we can do to make the service make sense for you. Have a great day!

Sincerely,
TriGuard Pest Control
Customer Answer
Date: 01/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:12/11/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their service contract states that the client owes 75% of the remaining contract if the client cancel the service. However, when I called to cancel, I was told that I have to pay 100% of the remaining contract.
Business Response
Date: 01/14/2025
Hi Viet,
It seems there was a misunderstanding here, but we're happy to resolve this for you.
The only reason you were initially required to pay the full price of the final service was because we didn't receive a cancellation request from you until right before the service we usually require a 30 day notice, to avoid situations where we show up because we've already scheduled your next service.
That said, we see that you didn't have us complete that last service (all we did was pick up the bait stations), so we're happy refund you $49 so that it drops to the 75% as you mentioned.
Hopefully this helps. Please give it a week or so to reflect properly on your original payment method. And let us know if there is anything else we can do to assist you.
Sincerely,
TriGuard Pest Control
Initial Complaint
Date:11/26/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A door-to-door ******** sold me on their service for one time. I paid for the service, and he handed me a printout and said, "This just says that we performed the services that we agreed to," so I trusted him and signed it, not knowing that I was agreeing to pay for three more treatments over the next 2 years. They told me that I would have to pay for a full service anyway because I did not give them 30 days' notice. Regarding the service, the technician did his work, but it did not rid me of the pest problem. They have since reported me to a collections agency for $900 of future service that has never been completed.Stay clear of this company. They use aggressive sales tactics to lock you in and get your credit card on file. If you try to dispute their services or lack thereof, they force you to pay. They use products to attract bugs to your house, and then they do not kill them off. Instead, they keep coming back to service and charge you. They are not an honorable company and will fraud you.
Business Response
Date: 01/14/2025
Hi *******,
It seems there has been some miscommunication on your account we'd love to get this resolved for you. Obviously we would love to keep you as a happy customer, and we would love to do anything we can to make the service worth it to you.
We don't usually expect someone to cancel services so soon after starting the 24 month agreement. What's the main reason you're wanting to? Is it service related or price related?

You had signed up for 2 years of services (9 total treatments) which is why you got the services at such a discounted rate. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed usually means you have to pay the difference of the discount you received.
In your case the early cancellation fee ended up being much higher than it usually is, since it was right after the initial service on a 2 year agreement (it's usually closer to $300 max), but maybe we can come to a compromise here.
We usually charge around $300 for a one-time service, unless someone signs up for multiple services, and you've already paid us $150 but it seems you were only wanting one service. Are you willing to pay the difference of the discount you had received for signing up for multiple services? It would only be an additional $150, which will put you at the cost of a one-time service.
If you're willing to do this, we'll happily waive the early cancellation fee and treat this like it was meant to be a one-time service from the get-go.
We'd like to see if we can work something out to avoid the early cancellation fee, so let us know, and we'll see what we can do to make the service make sense for you. Have a great day!

Sincerely,
TriGuard Pest Control
Customer Answer
Date: 02/03/2025
I do not check my mail often enough, and I just opened the letter from the business that was sent on 1/18. I would accept their offer if thats what I need to do to clear them from collections.

Thank you,
Business Response
Date: 02/13/2025
Hi *******,
Thank you for your response. We'll get this cleared up right away.
We will remove the bill from collections, and drop the invoice down from $900 to $150 before resending it to you.
If you do receive any additional bill for the $900, please ignore it, as this is being corrected.
Thank you, and have a great day!

Sincerely,
TriGuard Pest Control
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was approached by a salesman at my front door and they sold me on getting a one time service , but end up being a full year contract period. I was very clear with the sales person that I don't want an one year contract or anything like that and after much discussion he said you could give me a deal on a one time service. He specifically told me that I could cancel at any time without any penalties. When I spoke to the customer service representative to cancel my service.That is when they made me aware of the cancellation policy. I made them aware of the situation and they said they would look into it and get back to me but they never did.After I've contacted them 3 times without any responses then I started receiving bills for the breacher of contract. Looking through this site now I see they have been doing this exact same thing to other people. This is unethical behavior that should not be allowed.
Business Response
Date: 01/07/2025
Hi Wentsu,
We received your cancellation request and reviewed your account. We apologize for any miscommunication and are sad to see you go.
We don't usually expect someone to cancel services so soon after starting the year agreement. Perhaps we can come to a compromise.
Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest ********************** by giving large discounts to people who sign up for multiple services, with the understanding that we will be able to finish the agreed upon services. You had signed up for 1 year of services (5 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received.
The route manager you signed up with is an independent contractor who has always been extremely ethical in his manner of business with us, and on top of that, your signed service agreement was sent to the email address you provided on 5/23, and opened multiple times. Because of this and other reasons, we do not understand where the misunderstanding came in.
You did not contact TriGuard to cancel service until 5/29 which is outside of the 72 hour right of rescission because of this, we would normally charge the full early cancellation fee per the service agreement, which in this case would be $417.However, seeing as there has been some miscommunication somewhere, and allowing for some human error, we are willing to treat this like a one-time service before promotional discounts are applied, which is only an additional $201 we believe this is more than generous given the situation.
Will you let us know if this is more doable for you?We would love to resume the services for you and do everything in our power to provide the high quality service you deserve, including applicable reservices, a change of product, or even if we have to send out a managing technician to reevaluate our approach.
Unfortunately, if this is not an option for you, then we will have to close your account per your request and charge the full fee.Please let if know if you would like to continue services, or have any questions *************). As of right now, your account is being closed.
Sincerely,
TriGuard Pest Control
Customer Answer
Date: 01/13/2025

Complaint: 22539750

I am rejecting this response because:
I have tried to contact your company to try to resolve this issue multiple times now. I have told them that I am even open to proceeding forward with the service but I keep getting told that someone will contact me and nobody ever does. Is there a direct line or something that I can reference to ensure that I can continue with the service without having to pay anything additional?

Sincerely,

****** ***
Business Response
Date: 02/13/2025
Hi Wentsu,
Thank you for your response. We're sorry you've had a difficult time reaching us. We'll have someone reach out to you right away.
The best phone number to reach us is ************. We apologize for the inconvenience. We'll do everything we can to get this resolved for you.

Sincerely,
TriGuard Pest Control

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TriGuard Pest Control, LLC is NOT a BBB Accredited Business.