Business Profile

Pest Control Services

TriGuard Pest Control, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for TriGuard Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

61 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/28/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When solicited, I only agreed to one service.Also, someone left a rat bait trap outside my front door by my front window. I told the gentleman who approached me about the service that I have 3 cats and they ****. If my cats kill and/or eat a poisoned rat or mouse, it could be fatal for them.The trap has since been picked up.I did not agree to anything more than the one spraying. When I paid the $108 with my credit card, the solicitor handed me his pad, where it wanted my signature. It was my understanding that I was signing for the credit card transaction. I was not shown any agreement before signing, which is why I thought it was the signature for the credit card charge. I have stated this information to them previously in a couple emails, as well as to the account manager at the time I learned of the next service being scheduled. Please cancel the early termination invoice, as the sale was misrepresented and I have paid for the service I received, as well as canceled before the next service.Also they left all the wasp nests that were removed all over on my driveway and back deck.
Business Response
Date: 11/01/2024
Hi ****,
We received your cancellation request and reviewed your account. We apologize for any miscommunication and are sad to see you go. We don't usually expect someone to cancel services so soon after starting the year agreement. Perhaps we can come to a compromise.
Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest ********************** by giving large discounts to people who sign up for multiple services, with the understanding that we will be able to finish the agreed upon services. You had signed up for 1 year of services (5 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received.

The route manager you signed up with is an independent contractor who has always been extremely ethical in his manner of business with us, and on top of that, your signed service agreement was sent to the email address you provided on 7/16. Because of this and other reasons, we do not understand where the misunderstanding came in.

You did not contact TriGuard to cancel service until 8/19 which is outside of the 72 hour right of rescission because of this, we would normally charge the full early cancellation fee per the service agreement, which in this case would be $540.

However, seeing as there has been some miscommunication somewhere, and allowing for some human error, we are willing to treat this like a one-time service before promotional discounts are applied, which is only an additional $200 we believe this is more than generous given the situation. Will you let us know if this is more doable for you?

We would love to resume the services for you and do everything in our power to provide the high quality service you deserve, including applicable reservices, a change of product, or even if we have to send out a managing technician to reevaluate our approach. Unfortunately, if this is not an option for you, then we will have to close your account per your request and charge the full one-time fee.

Please let if know if you would like to continue services, or have any questions *************). As of right now, your account is being closed.

Sincerely,
TriGuard Pest Control
Customer Answer
Date: 11/01/2024

Complaint: 22483185

I am rejecting this response because:
It is a canned response sent to everyone who has submitted a complaint with the BBB as a first response.
I also noticed that many complaints have come from the same period, which was from the solicitation that came this past summer. I even read a complaint that was almost identical to the email I sent TriGuard when I discovered the fact that even though I told the solicitor I only wanted a one time spraying, I was notified of the upcoming appointment, which I didn't want, and didn't request. He gave me his tablet to sign after he swiped my credit card, which was my understanding, that I was signing the credit card transaction. He actually signed me up for a years service agreement and although I didn't see the agreement, because it was just a signature box, I discovered that the receipt I received in my email, which I didn't see until this next appointment notification came, I found it to be a contract and not a receipt. ************ is not taking any responsibility for the solicitation service you contacted with and the bait and switch, which is evident from all the complains including mine, that is/was taking place.
I want this bill canceled and I want any credit reporting corrected ASAP!

Sincerely,

**** **********
Business Response
Date: 01/07/2025
Hi ****,
We apologize for the late response. This is still not the primary avenue of communication with us, but we're happy to help here as well.
We're sorry that some of the other complaints you find here on the BBB are similar in nature and that our responses are similar too, but there's only so many ways we can respond to the same complaint. We have tens of thousands of happy customers who love our services so even though there appears to be many complaints, it is actually a very small percentage of our customers who have issues with our service. That said, we care about each and every one of our customers, so hopefully we can come to a compromise.
We understand that there may have been some miscommunication with the salesman you originally spoke with when signing up for services, but as previously explained, TriGuard cannot be required to provide services at less that our standard pricing. If there really was miscommunication, then we will not hold you to the full year agreement with the $540 early cancellation fee, but we are at least entitled to the price of the services we already rendered (which in this case is only an additional $200).
The situation is unfortunate, but it's really hard to say who is responsible, since it's essentially a "he-said she-said" situation. The third party contractor you signed up with may not have been the most professional, but you did sign the service agreement, and it was delivered to the email you provided. It's clear that you at least hired us for the one service.
After all is said and done, I can get the additional $200 lowered to $150 if it will resolve this, and be more doable for you.
Let us know, we're happy to help.
Sincerely,
TriGuard Pest Control
Customer Answer
Date: 01/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and am willing to accept their offer of $150 to resolve this matter. We have had some medical emergencies recently and I don't have the time or energy to continue to fight this.

Sincerely,

**** **********
Initial Complaint
Date:10/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A Tri Guard Pest Control salesman, ****** ******, verbally sold me services that were never fulfilled. He assured my satisfaction was guaranteed and that if I had any complaints, that he would gladly accompany the technician for another service application. I signed up for three services and he actually turned it into 5! He then whipped through his IPad and grabbed a few of my signatures. He assured me that I could cancel at any time. My calls for complaints after the first and second treatments were never dealt with like this salesman assured me they would. Now they want me to pay another $335 dollars when I have emailed and verbally canceled with 2 different ***** The bugs actually got worse after their treatments like they were attracting them. I reported this to them and no action was ever taken to resolve.
Business Response
Date: 11/01/2024
Hi ****,
We're sorry about the late response on this platform, it hasn't previously been monitored as an avenue of communication.
We're sorry you're upset and we assure you that we don't take these situations ******. We don't want to go in circles here it seems that this is already being handled with our Billing department.
Please let us know if you have any questions. *************)
Sincerely,
TriGuard Pest Control
Initial Complaint
Date:09/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The salesman that came to our door told us we would be in a month-to-month contract and could cancel at any time. They also offered us discounts on their rates that are in our contract but they refuse to honor, they continue to charge us full price for the service. When I called to inquire on this I was told we were locked into a 12 month contract and that we cannot cancel, and they said their salesman are hired by a 3rd party company so they aren't responsible for what their salesman say anyway.All I want is to be able to cancel the contract without paying thousands of dollars in fees, when I was lied to and deceived at the time the contract was initiated. This is theft by deception, a crime. I am not the only one this is happening to and this needs to be resolved.
Business Response
Date: 09/26/2024
Hi Jasmine,
We received your cancellation request and are sad to see you go. Obviously we would love to keep you as a happy customer, and we would love to do anything we can to make the service worth it to you.
Perhaps we can come to a compromise.
We don't usually expect someone to cancel services so soon after starting the year agreement. You had signed up for two services; a 12 month quarterly treatment for the general pasts (5 total treatments), and a 12 month service for the mosquito treatment (7 total treatments). This is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received.
However, seeing as there has been some miscommunication somewhere, and allowing for some human error, we are more than happy to cancel the mosquito agreement for you and waive the early cancellation fee involved for that one if you're willing to keep us for the remainder of the quarterly pest control services. There is only three of these ones left, and they happen every three months. Does this make it more doable for you?
We'd like to see if we can work something out, so let us know, and we'll see what we can do to make the service make sense for you. Have a great day!

Sincerely,
TriGuard Pest Control

Customer Answer
Date: 09/26/2024

Complaint: 22338740

I am rejecting this response because:
The true issue is that the salesman was intentionally misleading and outright lied about being able to cancel at any time of my choosing .
The other issue being your salesman told me I would get a half off the mosquito treatments and you continue to charge me full price.
Seeing as this is a recurring issue with your customers based on multiple reviews on ****** as the bbbs own website, the resolution I seek is to cancel both services with no fees.

Sincerely,

******* ******
Business Response
Date: 10/02/2024
Hi Jasmine,
Thank you for explaining further. We really would love to keep you as a happy customer.
The independent contractor you signed up with has always been ethical with the way he's done business with us. As much as we'd like to take your word for it, we need some kind of indication that he wasn't honest.
We'll still honor the previous offer either way, by cancelling the mosquito agreement with no fees, but unfortunately we can't just waive both. There's only three services left on the general pest control agreement. Is there anything we can add to it to make it more worth it to you? Perhaps treatment for the whole yard?
Looking forward to your response.
Sincerely,
TriGuard Pest Control

Customer Answer
Date: 10/04/2024

Complaint: 22338740

I am rejecting this response because:
This is not an acceptable resolution. Your reasoning for not cancelling my contracts are baseless. As stated before, I seek to cancel both services with no fees. I have my account pending cancellation at this time. I look forward to my phone call with one of your managers phone call to discuss this.

Sincerely,

******* ******
Initial Complaint
Date:09/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 15, 2024, a representative from TriGuard Pest Control arrived at my residence to solicit pest control services. An agreement was made for an initial service at a discounted rate of $100. The representative requested a payment form at that time, but I declined, stating that I did not feel comfortable with that. I would pay for the service when it was completed. He agreed and had me initial on his iPad to confirm the appointment.On August 16, 2024, a representative from TruiGuard Pest Control arrived at my residence and conducted the initial pest control service. Once the service was completed, I called that initial sales representative to complete the payment process. Payment was accepted and they stated they would come out to check traps or to pick them up if I decided I did not want to continue service.On September 11, 2024, I received an email from TriGuard Pest Control stating that the second service would be conducted at my residence on September 16, 2024. I immediately contacted Triguard Pest control at ************. I spoke with a representative stating that I did not want to pay for a second service. I was then told that I signed a 12-month contract and that they had previously emailed me this contract. The representative stated that the email was opened and viewed. I told the representative that is irrelevant, I did not sign a contract. The representative told me that I agreed to pay 75% of the full total of the 12-moth service if I cancelled. I stated that I did not sign a contract. At that time the representative said that she would email that contract.On September 11, 2024 I received an email from TriGuard Pest Control with the contract in question. The contract provided has my initials in the signature portion but no payment information that was supposed to be annotated for a contract. TriGuard Pest Control fraudulently utilized my initials from the initial service agreement to create an illegal contract for a service agreement.
Business Response
Date: 09/25/2024
Hi *****,
We received your cancellation request and are sad to see you go. Obviously we would love to keep you as a happy customer, and we would love to do anything we can to make the service worth it to you.

We don't usually expect someone to cancel services so soon after starting the year agreement. What's the main reason you're wanting to? Is it service related or price related?
You had signed up for 1 year of services (5 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received.

The route manager you signed up with is an independent contractor who has always been extremely ethical in his manner of business with us, and on top of that, your signed service agreement was sent to the email address you provided on 8/15, and we can see that it was opened a couple times, showing that you received it. Because of this and other reasons, we do not understand where the misunderstanding came in. It's essentially become a he-said she-said situation.

You did not contact TriGuard to cancel service until 9/11 which is outside of the 72 hour right of rescission because of this, we would normally charge the full early cancellation fee per the service agreement, which in this case would be $435.

However, seeing as there has been some miscommunication somewhere, and allowing for some human error, we are treating this like a one-time service before promotional discounts are applied, which is only an additional $218 we believe this is more than generous given the situation.

We would love to resume the services for you and do everything in our power to provide the high quality service you deserve, including applicable reservices, a change of product, or even if we have to send out a managing technician to reevaluate our approach. Unfortunately, if this is not an option for you, then we will have to close your account per your request and charge the full one-time fee.

Please let if know if you would like to continue services, or have any questions *************).

Sincerely,
TriGuard Pest Control

Customer Answer
Date: 09/25/2024

Complaint: 22272728

I am rejecting this response because:
As I explained before, I was told that I was signing my initials to secure the initial appointment. I was clear with the sales person who arrived that I was not looking for a contract. He assured me I was not signing for one. At no time did I ever see a contract.
It is irrelevant if I had opened an email or not. I figured you all emailed me thanking me for giving you a try. I never knew what was on that email until you sent it again in the middle of September.
I am adamant that I did not sign up for a 12 month service agreement. On top of that, all the other complaints that your company has with the BBB is almost identical to the one I submitted. It is absolutely disgusting behavior and the fact that you are all still conducting business in our state is unbelievable. I must have been about the 44th or 45th person to submit a complaint regarding your companies sneaky sales tactics and fraudulent contracts.
I want to completely cut ties with your company and pay you nothing. I paid for the initial try us out service. I do not want any follow up service. I did not sign up for a follow up service. My initials were fraudulently used by your salesperson to create a fraudulent contract. End of story.
I have drafted a complaint for the ***************************** that will be submitted in the event that your company decides to try and strong-arm money from me and my family.
I want a letter from your company, releasing me from any other future financial obligations. That is the right thing to do.
Sincerely,

***** ********
Business Response
Date: 10/02/2024
Hi *****,
We're sorry you're upset and we assure you that we don't take these situations ******. We don't want to go in circles here, but you did hire us for services not only do we have a signed service agreement to prove it (see attached), but how else would we have gotten your payment information for the original charge?
You signed up with one of our door-to-door salespeople who is an independent contractor, but again, who has always been ethical with us.
We will still honor our previous offer to treat this like a one-time service, but then you don't get the promotion for signing up for the year this will lower the pending balance from $435 to $218.
Please understand that it is not a wise business practice for us to give a year-long promotion to someone who isn't signing up for the year. We cannot provide services at less than cost, and we are entitled to payment for the services that were already rendered.
Now all that being said, we take these accusations very seriously but we cannot simply take your word for it. If you have any proof that the independent contractor lied to you, please provide it we would happily close your account and waive any fees. But if not, we have a signed service agreement from you, delivered to the email you provided, and opened. We also have documentation of you providing payment information for the services. Because of all this, we do not understand how there could've been any miscommunication.
We have over ****** customers who love our services, and 44 negative reviews is quite a small percentage of upset people when it comes to the service industry. That said, we care about each of our customers and would love to get this resolved, and to keep you as a happy customer.
Unfortunately if this is not an option, we will be closing your account per your request and charging the full price of the services already completed.
Sincerely,
TriGuard Pest Control
Initial Complaint
Date:08/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Door salesman offered a pest control service. I has told him i wanted to do a one time service and he said its fine. When he made me pay $100 he had me sign, but never mentioned anything about a contract. Later weeks i found out he made me sign a contract for 12 months that i never agreed on or heard coming out of him. I have ring camera footage. Talked to a few managers sent them the footage and they dont want to cancel the contract.
Business Response
Date: 09/26/2024
Hi Oscar,
We received your cancellation request and reviewed your account. We apologize for any miscommunication and are sad to see you go.
Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest ********************** by giving large discounts to people who sign up for multiple services, with the understanding that we will be able to finish the agreed upon services. You had signed up for 1 year of services (5 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received.

The route manager you signed up with is an independent contractor who has always been extremely ethical in his manner of business with us, and on top of that, your signed service agreement was sent to the email address you provided on 5/14, and opened a couple times, showing that you received it. This all happened four days before you received your first service. Because of this and other reasons, we do not understand where the misunderstanding came in. We have not received any footage from you showing any amount of deception from the third party contractor you signed up through.

You did not contact TriGuard to cancel service until 5/22 which is outside of the 72 hour right of rescission because of this, we would normally charge the full early cancellation fee per the service agreement, which in this case would be $567.

However, seeing as there has been some miscommunication somewhere, and allowing for some human error, we are willing to treat this like a one-time service before promotional discounts are applied, which is only an additional $200 we believe this is more than generous given the situation.

We would love to resume the services for you and do everything in our power to provide the high quality service you deserve, including applicable reservices, a change of product, or even if we have to send out a managing technician to reevaluate our approach. Unfortunately, if this is not an option for you, then we will have to close your account per your request and charge the full early cancellation fee.

Please let if know if you would like to continue services, or have any questions *************). As of right now, your account is being closed.

Sincerely,
TriGuard Pest Control
Customer Answer
Date: 09/28/2024

Complaint: 22220107

I am rejecting this response because:

Sincerely,

***** *******

hello. So everything you just mentioned was not how it went. First of all I wanted a one time service, the sales *** said yes to it and had me sign. Never mentioned any contract or even a cancellation fee to know that it was a contract. Second I never received the contract on my email, I had to reach out to a manager to try to cancel the contract and to send me the contract so I can see for myself, he didnt send it to me again so I had to reach out for a 3rd time until a regular employee not a manager sent it to me. Third of all I sent all the video footage out to multiple managers proving that the sales person didnt mention about any contract to me. And kept emailing. Also have **** of all that. So all this you just mentioned does not make sense. And seems like every manager I talk to continues to lie and try to say I havent sent them anything or talk to them. So thats the reason why I want you ***s to cancel my contract I never was told about without a fee. Please and thank you.
Initial Complaint
Date:08/27/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They agreed to not have an early termination, and I canceled the service when they billed me and didn't show up.They are scamming people put of their money by signing them up for a year and then doing such a bad job they force you to cancel and pay them anyway. It's their scam.
Business Response
Date: 09/26/2024
Hi *******,
We apologize for the late response this has not been a monitored avenue of communication.
We received your cancellation request and reviewed your account. We apologize for any miscommunication and are sad to see you go.
Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest ********************** by giving large discounts to people who sign up for multiple services, with the understanding that we will be able to finish the agreed upon services. You had signed up for 1 year of services (5 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received. This is not an early cancellation fee, but simply the full cost of the service before the discount was applied.

The route manager you signed up with is an independent contractor who has always been extremely ethical in his manner of business with us, and on top of that, your signed service agreement was sent to the email address you provided on 4/22, and opened a couple times, showing that you received it. You also provided us with credit card information which we would not have been able to receive if you hadn't willingly provided it when you signed up for our services. Because of this and other reasons, we do not understand where the misunderstanding came in.

You did not contact TriGuard to cancel service until 8/14 which is outside of the 72 hour right of rescission because of this, we would normally charge the full early cancellation fee per the service agreement, which in this case would be $405.
However, we see that this service agreement was adjusted to only be applicable for 6 months, instead of the full year. For this reason, there would only be one service left, so we are lowering the early cancelation fee down to $135 we believe this is more than generous given the situation.

We would love to resume the services for you and do everything in our power to provide the high quality service you deserve, including applicable reservices, a change of product, or even if we have to send out a managing technician to reevaluate our approach. Unfortunately, if this is not an option for you, then we will have to close your account per your request and charge the full one-time fee.

Please let if know if you would like to continue services, or have any questions *************). As of right now, your account is being closed.

Sincerely,
TriGuard Pest Control
Customer Answer
Date: 10/03/2024
No this has not been resolved. They are still forcing me to pay for a visit they didn't complete.

They are always extremely rude on the phone and they make it impossible to deal with them.

It's like this is their whole strategy. They count on you trying to cancel so they can charge you for canceling. They get you one way or another.

******* ****
Initial Complaint
Date:08/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This re dispute the bill for $417 recently sent to me on August 23, 2024 for 75% of the remainder of a pest control contract sold to me on July 19th, 2024 at my residence by a door-to-door salesperson. The issues that have led to this dispute are as follows: On July 19, ***************************, the salesperson, provided his contact information and assured me that the contracted service could be tailored to my specific needs. I explicitly requested a limited pest control service targeting only wasps and Japanese beetles, and a list of those products to be used for this purpose only, for my review and approval. I stated several times that I am concerned about the exposure of children and pets to harmful chemicals.Despite my clear instructions, the technician who visited my home on July 22 applied chemicals that were not approved by me. The chemicals used included: - DELTA DUST (Insecticide): Active Ingredient 0.05% -(************************************************************) - ESSENTRIA IC PRO (Insecticide): Active Ingredient 25.5% (*********************************************************************************************) - TERMIDOR SC (Termiticide/Insecticide): Active Ingredient 9.1% - ************************************************************************************************* pose risks that I had explicitly requested to avoid.Following the technician's visit, I attempted to address these issues both by phone and email, requesting that no further services be provided. My communications included a demand for confirmation that my service request would be honored, but I did not receive any response or acknowledgment from this company. The technician arrived and applied chemicals not approved by me. He was dismissed without finishing his work. Given these breaches in service and communication, I find the billing for the remaining contract balance to be unwarranted. This company failed to deliver the agreed-upon services and put my family at risk.
Business Response
Date: 09/26/2024
Hi ******,
We apologize for the late response this has not previously been a monitord avenue of communication, but we're looking to change that.
We're sorry you're unsatisfied with the services we provided, but we assure you, our products are all eco-friendly and approved for our use by the **********************************. We do have a signed agreement from you showing you had signed up for 12 months of service (5 total treatments)
We don't usually expect someone to cancel services so soon after starting the year agreement. Signing up for the year of services is why you got them at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received.
However, seeing as there has been some miscommunication somewhere, and allowing for some human error, we are willing to treat this like a one-time service before the promotional discount is applied for a total of $300. This would mean you only have to pay an additional $201 instead of the full early cancellation fee of $417.
Obviously we would love to keep you as a happy customer, and we would love to do anything we can to make the service worth it to you.
We'd like to see if we can work something out to avoid that fee, so let us know, and we'll see what we can do to make the service make sense for you. Have a great day!

Sincerely,
TriGuard Pest Control
Customer Answer
Date: 10/17/2024
The company admits to a problem with communication and service is is still charging me and has sent my unpaid bill to collections.

Thank you for your advice,

Shauna
Initial Complaint
Date:08/19/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business is conducting aggressive door to door sales at inappropriate times (eg 9pm on a Friday evening). I complained to the company about an aggressive sales person and he has already been pounding on my door multiple times since then. I do not want this company or individual to continue to pound on my door when I have specifically said I do not want the product. This sales person is also harassing every one of my neighbors multiple times a day every day.
Business Response
Date: 09/26/2024
Hi ******,
We apologize for the late response his has not previously been a monitored avenue of communication, but we're looking to change that.
All of our sales are done by third-party contractors, so we're sorry if you had any negative experience with a door-to-door salesman.
We appreciate you bringing this to our attention, otherwise there would be no way we could know one of our solicitors did something rude. The salesman you had the negative experience with is not longer doing business with us.
We are dedicated to doing business with only ethical salespeople, and we would love to answer any additional questions if you have any. Have a great day!
Sincerely,
TriGuard Pest Control | ************
Initial Complaint
Date:08/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 3rd 2024 a Triquard Sales *** came to my door offering mosquito control for the season. I said I was not interested he (****, ******** refuses to give me full name), offered do have it done for $50 and then if I canceled in 72 hours there would only be a one time charge.On July 4th 2024 service *** ************************* came and completed tha application. I told him I wanted to cancel and to inform the office. He inputted my request on his tablet.I have now received a bill for the full amount of $300 plus tax of $26.10. I have called their office 2 times. On July 8th to pay the $50.00 plus tax of $4.34.I again informed the billing *** that account should be closed. She said nothing more was owed and account closed.On August 15th 2024 I received multiple ********. Confused I called their office only to be informed that there were errors in the bill for $450.50 and then said it was actually $271.61.I said this was wrong and she transferred me to ********************* a supervisor.I explained that the fee was sold to me as per above as $50,00 with cancelation within 72 hours. He refused to cancel the bill and said that ****, the salesman had no authority to waive the full fee and it was simply a matter of what I said against what the Quan said.There are nearly 50 complaints of this similar tactic by TriGuard on the BBB website.Something needs to be done to stop this type of activity. It is preying on homeowners and seniors.
Business Response
Date: 08/19/2024
Hi *****,
We received your cancellation request and reviewed your account. We apologize for any miscommunication and are sad to see you go.
Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest ********************** by giving large discounts to people who sign up for multiple services, with the understanding that we will be able to finish the agreed upon services. You had signed up for 12 months of services (5 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received. This is not an early cancellation fee, but simply the full cost of the one-time service before the discount was applied.

The route manager you signed up with is an independent contractor who has always been extremely ethical in his manner of business with us, and on top of that, your signed service agreement was sent to the email address you provided on 7/3 and our system shows it was opened. Because of this and other reasons, we do not understand where the misunderstanding came in.

We would love to resume the services for you and do everything in our power to provide the high quality service you deserve, including applicable reservices, a change of product, or even if we have to send out a managing technician to reevaluate our approach. Unfortunately, if this is not an option for you, then we will have to close your account per your request and charge the full one-time fee.

Please let if know if you would like to continue services, or have any questions *************). As of right now, your account is being closed.

Sincerely,
TriGuard Pest Control
Customer Answer
Date: 08/20/2024

Complaint: 22154078

I am rejecting this response because:
This is totally unacceptable. The route salesman did not provide a clear explanation of the contract. No industry would allow such duplicity. Licensing and oversight by the state would easily condemn these deceptive sales tactics and I will pur*** and advocate for restrictions on door to door sales of this type.
I am more than happy to engage an attorney and *** TriGuard if they continue to pur*** collection of this fee.
I have filed complaints with BBB as well as with the *********************** of ********** and Idaho.
My recommendation to BBB is that they review the multiple complaints in Idaho, ********** and ******* They will see a common thread of marketing abuse. This should prompt BBB to censure TriGuard.

Sincerely,

*********************
Initial Complaint
Date:08/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
representative of this company was walking my neighborhood. He stopped and offered my husband a deal to spray for pests. he let them spray on June 19, 2024, they took his credit card number and charged $150.00. then on July 24, 2024 two men came and sprayed again. I called on 8/12/2024 to cancel service because the pest problem did not go away and was told that I would have to pay the remainder of a contract, that I do not have a copy of, nor did I know about. In my city businesses must be registered and licensed with the city to do business here. this company is not licensed. I believe this is a senior citizen scam. PLEASE help.
Business Response
Date: 08/16/2024
Hi ******,
We received your cancellation request and reviewed your account. We apologize for any miscommunication and are sad to see you go.
Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest ********************** by giving large discounts to people who sign up for multiple services, with the understanding that we will be able to finish the agreed upon services. You had signed up for 1 year of services (5 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received. This is not an early cancellation fee, but simply the full cost of the service before the discount was applied.

The route manager you signed up with is an independent contractor who has always been extremely ethical in his manner of business with us, and on top of that, your signed service agreement was sent to the email address you provided on 6/18, and has been opened a times, showing that you read it. Because of this and other reasons, we do not understand where the misunderstanding came in.
We assure you that we are a licenced and reputable pest control company. This can be verified on the Oregon Department of Agriculture website.

You did not contact TriGuard to cancel service until 8/12 which is outside of the 72 hour right of rescission because of this, we would normally charge the full early cancellation fee per the service agreement, which in this case would be $337.50.

We would love to resume the services for you and do everything in our power to provide the high quality service you deserve, including applicable reservices, a change of product, or even if we have to send out a managing technician to reevaluate our approach. Unfortunately, if this is not an option for you, then we will have to close your account per your request and charge the full fee.

Please let if know if you would like to continue services, or have any questions *************). As of right now, your account is being closed.

Sincerely,
TriGuard Pest Control

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 1 alert

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

TriGuard Pest Control, LLC is NOT a BBB Accredited Business.