Complaints

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• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2024, when the warmer weather hit here in *****, my wife tried to operate the a/c in our 2016 Honda Civic only to find out that it was blowing warm air and did not cool at all. Assuming the refrigerant was I looked under the hood for the exact specifications of the refrigerant I proceeded to order some **1234yf Enviro safe Arctic Air to top off the cooling system. I worked for nearly 2 weeks and then started to not cool again. I made an appointment on 08/15/2024 with CDA Honda. CDA Honda called back with the message that the entire A/C system is damaged and there is no more warranty, because you added R 152 , the wrong refrigerant into the system! I was extremely offended and angry about such an accusation. I told them what I had used and even went in to show them the receipt of the purchased product. It came with the charging hose that only fits for the **1234yf refrigerant but I was also told that that could be adapted to charge the system with other refrigerants. They said the machine they use at the shop to evacuate the refrigerant detected 100% R 152 in the system ??? There was NO R *************************** !Numerous online posts describe problems with the ** 1234yf refrigerants that is used in these cars about the damage that is has caused in a lot of cars such as pin holes in the condenser and metal shards that end up throughout the entire A/C system because of compressors blowing up or imploding. There is a lot of controversy about **1234yf refrigerants and the resulting damage to a/c systems. Our car had already experienced all these problems before adding refrigerant.The Honda dealership and service manager were not helping and kept telling me that the machine did not read the wrong code and that the WAS R ************************************************************************* there. I contacted the manufacturer and seller of the product and have affidavits.

  Business Response

  Date: 05/19/2025

  After reviewing the complaint, I pulled the repair order and spoke with the technician who performed the work on your vehicle back in August of 2024 with ******* miles on the vehicle. We have no history of performing any work on air conditioning system prior to this date, so cannot determine how the contamination got into the system, but the system was contaminated. We have the latest A/C detection equipment provided by Honda. This equipment is very accurate on determining what we recover from an air conditioning system as well as what we put back into the system. This protects our equipment as well as the customer's air conditioning system. There is much data available showing the retail market is flooded with counterfeit refrigerants which is why this type of equipment is necessary. We did properly diagnose and repair your vehicle. It had leaking issues due to damage as well as the contamination, non of which would be covered by warranty. We stand by our repair and charges. If the system is not performing after our repairs, please schedule an appointment with our service department so we can determine the cause. We appreciate your business. Thank you.

  Customer Answer

  Date: 05/29/2025

   Regarding your email from a few days ago I compiled all the documents that I presented to Coeur d'Alene Honda AND to Honda ****

  
  

    I hope we can get to some resolve on this matter and that I presented my case adequately. The fact was that the ** stopped blowing cold air so the damage at that point was done. I merely added the product rated for use on R1234yf systems after I carefully read the notice under the hood of the Honda Civic regarding the refrigerant to be used. There are lots of articles on the internet also about the fact that the R1234yf refrigerant causes a lot of issues and damages to ** systems especially in 2016 to 2018 Honda ***********************setdir="false" dir="ltr" style="margin: 0px; padding: 0px; font-size: 13px; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-stretch: inherit; border: 0px; line-height: inherit;">
  

     Coeur d'Alene Honda accused me immediately, after they worked on the system to find out why the ** failed, of adding R152 refrigerant and contaminating the system. As per the manufacturers data sheet and response to my inquiry it is clear that the is none of that present in the product.

  
  

  Thank you again for you help, it is very much appreciated.

  
  

  
  

  Sincerely,

  
  

  Gerardus, ( ***** ), Gooren

  Business Response

  Date: 05/29/2025

  The vehicle was brought into our shop for a diagnosis of Air Conditioner not cooling. We diagnosed and repaired the vehicle as authorized by the Customer. We stand behind our work, and the components replaced carry a 12-month, 12,000-mile warranty on parts and workmanship from time of installation. If they have failed and you are experiencing the same concern, we would be happy to schedule a time with our service department to determine the cause. Please give us a call at ************. Thank you.

  Customer Answer

  Date: 06/04/2025

   

   Thank you again for the email response. It is my believe, ( and many other Honda owners ),  that Honda is fully aware of the issues with the Civic r1234uf  cooling system problems and the destructive nature of the refrigerant in question.

  
  

     Here is some additional info regarding the 2016 Honda Accord A/A issues;

  
  

  The ********* Honda Civic (and some other models) have been experiencing ** issues, particularly related to the R-1234yf refrigerant and the ** condenser. These issues often manifest as the ** not cooling properly, blowing warm air, or needing to be recharged frequently. A class action lawsuit has been filed against Honda alleging these ** problems are due to defects in the system's design or components. 

  Thank you again,

  
  

  Sincerely,

  
  

  ******** ******

  Here's a more detailed look at the problems:

  1. R-1234yf and Leaks:

  • The ********* Honda Civic uses R-1234yf, a refrigerant designed to be more environmentally friendly than the previous R-134a. 
  • Some owners have reported that R-1234yf is more prone to leaks, potentially due to the refrigerant interacting with the seals and other components in the ** system. 
  • This can lead to the ** system losing refrigerant and not cooling properly. 

  2. ***************************************ved="2ahUKEwio7_fwqsuNAxVyg4kEHW0eNUEQm_YKegQIPxAB" data-hveid="CD8QAQ" style="margin: 10px 0px 20px; padding-left: 24px; font-size: medium; font-family: "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;">
• Many owners of these Civics have reported that the ** condenser, a key component in the cooling process, is failing and leaking refrigerant. 
• In some cases, the condenser failure leads to a cascade of other ** system issues, like compressor damage. 
• Honda has issued a technical service bulletin (TSB) acknowledging and addressing condenser failures.