We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

StretchLab Eagle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for StretchLab Eagle's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

StretchLab Eagle has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • StretchLab Eagle

      2826 S Eagle Rd Ste 150 Eagle, ID 83616-7596

    • StretchLab Boise

      119 S Broadway Ave Boise, ID 83702-7210

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel our subscription multiple time. We originally signed up for a 3 month subscription in nov 2023. I am still currently trapped in an on going subscription i cannot get out of as of today 6/1/24. You have to physically go to the store, and when we go the manager is either not there or the manager tricks you into freezing your account. You cannot schedule or use your existing credits while your account is frozen. Once it is unfrozen the subscription starts again and you have to physically go to the store AGAIN on the renewal date to cancel. No one ever offers us a written cancelation agreement. I am a nurse that works 12 hour shifts from 7a-7p 6 days a week. I cannot physically go to the store to keep trying to cancel this membership. This is such a scam. I walked into the store again today 6/1/24 and was told no manager is there to help me so come back another day. There should be a way to cancel that is not trickery. They keep charging my card $588 for a service I cannot use! This place has terrible business practices.

      Business Response

      Date: 06/02/2024

      I believe ******************** has erred in filing his grievance against my business.  I own three franchised StretchLab studios in the Boise, ***** area.  He lives in *********  I double-checked each of my studio's records to see if he has ever visited one of my studios (possibly while visiting or working here); he has never received services in any of my studios and I have never received a dime from him.  I am betting that he joined a StretchLab studio somewhere in ********, and inadvertently filed this claim incorrectly against my business instead of the studio where he received services.  It appears there is a StretchLab studio 2.5 miles from his home address that is owned by someone else .... maybe this is the correct studio:  StretchLab Greenbrier, ****************************************************************************, **************, *************************************.  I have contacted the owner of the Greenbrier studio to see if ******************** is a member there; I am waiting for a reply.

    • Initial Complaint

      Date:03/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August I signed up for this program when I needed to cancel I was talked into freezing my membership. At the end of that 4 months I was unable to cancel my membership because the won't let you make changes while in suspension. I have spoken with multiple managers and it has been told to me that if I come into the building that i would have the cops called on me. So they are billing me and unwilling to provide services. They have charged my card for 169 and are unwilling to provide services. I would like a refund for that amount

      Business Response

      Date: 03/03/2023

      Your membership has been terminated as of 2/28/23, and your last payment of $169 has been refunded.  Thus, there is no reason for you to contact any of our staff, clientele, or prospective clients in any way (text, phone, or in-person).  Do not contact us again.  If you feel this is a legal matter, you may have your lawyer contact our attorney. 

    StretchLab Eagle is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.