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Business Profile

Cell Phone Supplies

Sahara Case LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

This profile includes complaints for Sahara Case LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/15/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently had a huge life changing surgery. It has affected areas of my memory. I contacted them telling them I had bought 4 Screen protectors from them none of which lived up to what the deception said. I told them what happened. I was asked for my full name, which I gave and then order numbers, which I said I dont have they were bought before my surgery and I dont have cards anymore, *** my inability to work, so other purchased them for me and none has the order numbers. I had a box that they came in I offered that as proof. But got no response there Well after that I got no response, so I said back to them basically like whats up? I get an extremely condescending email back telling me warranties are in place for a reason and their employees dont work for free so they cant just hand out free stuff and it goes on and on. Im not young I do know how the real world works. If thats how ******, speaks to someone on my situation Id hate to see what she says to others. She could have tried to work with me or said we cant help you in a far better way. Im definitely not just trying to get free stuff which is how she is making it sound. I do know she would not speak to me that way in person. All I wanted one was one screen protector, even after I bought 4 that failed. I also had a case from them that got stolen in the hospital but I was not seeking replacement for that so clearly Im not just trying to get free stuff. I do hope they at the least train her on how to speak to people. Do better Sahara case I was a customer for years. I dont deserve to be spoke to that way.

      Business Response

      Date: 09/18/2023

      Hello *****, we are sorry you have not received a helpful response from our company. We have a standard protocol for orders that are past the 30 day warranty and all employees are expected to follow our warranty process. We do see that only 1 order is found in our order history on date 12/16/22, if you had other orders we would need a name under which the order was made or a full order number. As per our warranty, ****** offered a 70% off coupon to purchase a new screen protector, which is offered to all customers. We understand you are not happy with our customer service and will most definitely address your concerns with our representatives. We can help you with a replacement as an exception in this situation but cannot offer more than one screen protector as there are no other proof of orders which we can locate in our system. Please email us a shipping address to send the replacement to.

       

      Thank you for your time! 

      Customer Answer

      Date: 09/18/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Sahara Case LLC is NOT a BBB Accredited Business.

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