Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for a service that didnt happen.

  

  Business Response

  Date: 09/30/2024

  We sincerely apologize for the delay in responding to this concern. According to the complaint, we did not render services for a charge on July 1st and this complaint was filed 14 days later. Our sincere apologies that you feel this way but I would like to show that we have made every single effort we could complete this promptly. These are the 4 items that were paid for:
  
  • HVUT (2290 Form)
  • Drug and Alcohol Testing
  • Clearinghouse Registration
  • Driver Qualification file
  
  Jul 1, 2024
  When this order went through, we sent you an immediate email response that we show was opened several times and if assistance was needed you could have reached out. We sent out a questionnaire that was promptly filled out.
  <pic1>
  
  Jul 2, 2024
  We had one of our Spanish-speaking administrators reach out directly to Fermin and confirm line by line all of the information that was filled out in the questionnaire. 
  

  Jul 3, 2024
  We completed the Driver qualification file with the attached Driving Record and Authorization to pull the driving record. Delivering the “Driver Qualification” item paid for in completion.
  <pic2>
  The client called in with a translator to assist them and gave free advice on how to correct his business filing and advice on how to file a DBA name for the state of Nebraska. We can provide a recording or transcript if needed.
  

  Jul 9, 2024
  We had a Spanish-speaking administrator call to help with get the Clearinghouse registration completed and gather information for the HVUT We can provide a recording or transcript if needed. We emailed a follow-up request after the call for information required to file the Heavy Vehicle Use Tax (HVUT).
  <pic3>

  Jul 11, 2024
  We reached back out to the client both through email and a voicemail
  
  Jul 13, 2024
  The customer called in but did not leave a message

  Jul 15, 2024
  The customer filed a complaint with the BBB

  Jul 18, 2024
  We continued to reach out via several more emails and phone calls.
  <pic4>
  <pic5>
  
  During the call on July 9th, he mentioned that he did not understand why he had to pay so much when his friends did not have to. It was explained that we do not know how his associates were operating and how they filed makes a huge difference in the overall cost. A few days after this conversation, the client filed a report with the BBB without speaking with us directly.
  In the end, we completed all that we could have with the information the client gave to us. We completed and shipped the Driver Qualification file. We paid for a driver background check and a confirmed drug test to be taken in his local area. The only things not delivered require additional information from the client so they are not completed.
  
  We would like to complete the order for the client but he needs to return our emails, texts, or voicemails.

• Initial Complaint

  Date:03/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/4/24 the federal motor carrier compliance Corp. called claiming I needed to complete an application I asked if they where a third-party compliance company, and they repeated their name. It is almost the same as the government agency which controls DOT numbers, which is the federal motor carrier. I was led to believe I needed services that I did not totaling in $1411.74 after realizing that they were not a government agency I attempted to get a refund according to the invoice I had up to three days. I was informed that the process had already taken place and I would only receive a partial refund. I have yet to see any refund and am struggling to get in touch with anyone from the corporation.

  

  Business Response

  Date: 03/20/2024

  My name is ***************************, I handle client care at FCCR. The client originally spoke to one of our senior compliance agents on March 4th. I called the client on March 5th to go over any concerns. At that time i did request a refund for the items we went over together. I had my admin team send out an authorization ID that same day. The next day the client called in again, and again my team sent out his authorization ID for that refund. There were 24 total calls between the original call, and the last call March 6th 11:07am MST. There has been no additional correspondence from the client. The client received my email and direct extension on March 5th and as well on March 6th to confirm that he received it. I am available as always to answer any concerns the client may have and would like to help resolve this matter in any way possible

  Regards

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21395008
  
  I am rejecting this response because:

  I have yet to receive any response on the amount I would receive for a refund. I have also gotten multiple emails and letters requesting I finish the Processes or I may be Liable. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 03/20/2024

  I was refunded a total of $375. 00 from the company. Still have had no communication from the company

  

  Business Response

  Date: 03/21/2024

  Spoke to the client today 3/21 12:17 MST. 

• Initial Complaint

  Date:01/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FCCR called me portraying to be a division of the ****** I recieved my *** number and they called me. I asked if this *********************** was from the ***** (a government agency) and he replied, "yes". I have a witnesses to this exchange by the names of *********************** and *******************. They can be witnesses because my conversation was exchanged over speakerphone in the vehicle we were in at the time. He proceeded to tell me the list of things that I needed to pay for to finalize my DOT registration and to make sure everything was legitimate with the governmental agency that he was portraying he was a part of. Please see the attached invoice that has been uploaded with the statement I am currently typing. The amount was paid via card for $3,702.00. I will take nothing less than $3,702.00 and will be reporting this predatory behavior of this individual and the company he works for to ***** and the attorney general's office. People starting a business cannot afford to be taken advantage of when we are just trying to legitimately make a living and trying to provide other people jobs in this or any economy. This is a shameful racket that these people are using against our government agencies and regular folks trying to take care of their families. Shameful.

  

  Business Response

  Date: 02/12/2024

  Hello, my name is *************************** I am a director at FCCR. When I hear that an agent may of lied I take it very seriously. All calls at FCCR are recorded. So I took the time to listen to this phone call between the client and our agent that took place on January the 15th at 11:26 am. The phone call is 29 minutes and 33 seconds in its entirety. At minute 21 and 15 seconds the client asked " are you with the ****** to which the agent responded "No sir I am with Federal Carrier Compliance Registration which is a registered agent of process" The agent told the truth, did in no way try to deceive the client, and when the client did call back for a refund it was immediately given with no additional questions which is FCCR policy. I called again after to see if there was anything else further I could assist with and apologized on behalf of FCCR for the miscommunication. There is quite a bit of disinformation in regards to FMCSA code but at FCCR we try to always do the right thing. I again apologize for the miscommunication and sincerely offer my assistance with any questions or concerns the client may have in the future. 

  Customer Answer

  Date: 02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company attacks all D.O.T. Applicants. Aggressively. They said I had 3 days to file for. A refund. They purposely gave me the run around and Avoided me on the phone

  

  Business Response

  Date: 10/19/2023

  On August 30th one of our agents first originally spoke to ******************. The client states after that we gave him the runaround and avoided him on the phone. I spoke personally to the client myself several times so in preparation for this response I wanted to see how many calls there were between the client and us. After the previous call, I show 47 calls between the client and FCCR totaling approximately 2 hours and 12 minutes. My admin team transferred the client to me on September 1st to process the refund. I was unable to process the refund however because the client had already filed a dispute with his bank. My admin director offered to mail a check after this still trying to get a resolution as the client told us he stopped the dispute. The client did not stop the dispute and we informed the client of this. My team tried our best and worked very hard to get a resolution to this situation even trying to work with several different people calling into our admin team and claiming to be his lawyer. At FCCR we really care about making the ***** process as easy as possible for our clients. I feel my admin team did a good job in this and took every opportunity possible to help find a resolution to the client's problem.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company fccr will not refund my 530 dollars back to my checking account they never answer the phone to resolve the problem or they'll put me on hold and then the call mysteriously dropps..they did nothing to complete or start the services I paid for ..instead I did the work myself so why did I need to pay them again? Why are you keeping my money that is not rightfully yours ********* Trucking...Life is what you make it my friend...we. can either do right or wrong if I stole your money I'm pretty sure I'd be in jail...so what makes you so much different

  

  Business Response

  Date: 08/09/2023

  Good morning and thank you for reaching out. My name is *************************** and I am the director of client relations. I am sorry to hear about your experience with FCCR. I take these situations very seriously so I appreciate you taking the time to reach out and bring awareness to this matter. It does look like I did reach out to you by phone on 7/12, 7/18 and 8/1 as did other members of my team here. It also looks like the refund was issued in full. Please feel free to reach out to me personally if anything else is needed or if you have any other issues at any time. 

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed for a *** &MC number and within seconds had this company calling saying they needed to go over a couple things before my application could move forward. He had all my information and it seemed legit. Charged me $559.00 and then told me to program his number in my phone and not to take any calls because I would be flooded with calls and people trying to sell me things.I saved his info and after I hung up. I received an email and it was not from FMCSA. I sent him a reply asking if he was really with FMCSA and he stated his company. Which is not what he told me on the phone. I immediately called my credit card company and I am requesting that my funds be returned. Shady company!!!!!

  

  Business Response

  Date: 05/30/2023

  The client requested a refund after we had paid for her road tax and her BOC3. We still issued the refund same day as is our policy. The client had received verification that we had paid for her federal road tax and BOC3 before calling her bank to dispute the charge. Again we have paid for her annual tax, her BOC3 and still issued her a full refund the same day. 

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4th of last year, I received a call from this company purporting to be from the *****. The offered to set up my *** information for $539.00. They charged my credit card for that amount. A month or so after I tried to get my money back because they had done NOTHING to help me get my company set up with my DOT information. My credit card company briefly gave me back my money. The company told them that I had authorized the charge (I did), but they did not tell them that they had not down anything that they promised to do for the $539.00. The credit card then charged my card again. A representative of the company (************ ****), called and stated he would walk to the department and get things done. That was a month or so. So there I am 8 months later and this company has done nothing but take my money and lie to me. They are thieves. I have made multiple attempt to get ahold of ***** and the main number. And NO ONE HAS DONE A THING.

  Customer Answer

  Date: 03/09/2023

  I would like to close out this complaint.  *********** contacted me after the complaint was issued, and are now helping me with the task I paid them for.  Thank you so much for what you do!
  
  ***********************
  

  
  

• Initial Complaint

  Date:03/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-24-2023, I filed For my *** number. Literally within minutes, I was contacted by *************************** and he offered services on behalf of FCCR. So I agreed to have this company represent me and take care of all my filings. I was quoted $1,913.00, I paid in full. Some filings were taken care of, but FCCR did not handle my *** number filing although ($250) that was included in the quote of $1,913. I called in on Thursday, 3-2-2023 and someone assured me it would be handled and sent to legal, meanwhile I still did not receive an email from FCCR or ******** Weight Distance saying that FCCR had filed it. I filed my *** number for $95 on Friday 3-3-2023, again my quote from FCCR included the *** filing. So as of now, I am skeptical of FCCR and would like them to finish all the filings and refund me $250 for my *** since I had to take care of it myself and for any other filings they may not have done.

  

  Business Response

  Date: 03/06/2023

  Good afternoon. Thank you for bringing this to my attention. I reviewed your account information and you are correct. The *** filing was submit for on 2/25. The state has a certain amount of time to reply and they had done so after you had filed the form yourself. When we received this information we automatically refunded the amount and sent an email with that information to let you know what was going on. I apologize for any inconvenience this situation has caused you. Please do reach out at any time in the future if you have any concerns. My name is ***** and I am the supervisor here and you can call and ask for me directly with any questions or concerns in the future.

  Regards,

  ******************************

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/23 my husband, *********************************, and I applied for a *** number, They called my husband at approximately 7:30 on 2/16/23 stating the rules and regulations have changed and we need to submit 35 forms in order to be compliant with the state. My husband was taken aback by their language and pushiness and paid $392 for their services. He paid for me, even though I am not a driver. After my husband told me he did this I called about told them to cancel as I figured it was a scam. I talked to ***** at 12:29 pm. He said we wouldn't be compliant and our *** number would not be valid. At that point I told him to cancel my portion of the payment and called the **** The federal *** told me we were compliant and the state *** sent me to a website and said if I needed to submit form I could do so without any payment. My husband called and talked to ***** around 2 pm and I called ***** at 4:53pm. He told us there was a portion of the forms already submitted and he could not reimburse us that money. My husband called ***** again on 2/17/23 and he said he would reimburse us $208, which we haven't been reimbursed. This business reached to us making it seem very urgent, used confusing language saying our *** number would not be valid (not true), and was very round-about in what services they were actually preforming. When we called to cancel (within hours of ordering) they refused to reimburse us our money and again used language that made it seem like we were not compliant. They took advantage of us (family dairy operation). I feel like the general public should be warned. I would like a full refund and feel they the business should not reach out of people who just filed on the *** website. Its predatory.

  

  Business Response

  Date: 03/03/2023

  Thank you for bringing this issue to my attention. After reading your complaint I first want to apologize for any inconvenience this has caused you or your husband. I want to first assure you that a full refund of this transaction was granted and completed February the 20th. I would like to note that once i received the original request for refund on the 16th of February a refund for the portion not being used was immediately granted. For the remaining balance I spoke to ********************************* on 2/16 at 12:03 pm mst for approximately 22 minutes and then again on that same day 2/16 at 12:25 pm mst for approximately 15 minutes. After both calls speaking with ********************************* I was told to just keep the remaining file that was already paid for which we did. The next day on 2/17 at 9:38am mst I again spoke to ********************************* which he again reaffirmed that we were to proceed with the file for him. On the 20th of February i received an email notification that the client was asking for a full refund of the remaining ******. I immediately issued said refund even though we had already completed everything for ********************************* and paid out of pocket for the legal filings per that regulation. I issued a full refund even though the client was outside the cancelation window because we at FCCR try to be fair and don't want anyone ever to feel mislead. I sincerely apologize that you felt this way. Again we have issued a full refund as the client requested on the 20th of February. Myself and my staff will also relisten to the original call to see what we can do to be more transparent in the future. I wish you both success moving forward and my phone remains available to you for any further questions you may have in the future. 

   

  Regards,

  ******************************