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TheDogTrainingSecret.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like the rest of the complaints I paid for lifetime access to training videos and forums ****** and now no access or recourse to get my dollars back

  • Initial Complaint

    Date:06/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $297 for the Unlimited Canine Companion package. And Emotional recalibration training. Got a new puppy and went in to use my lifetime access and it is inaccessible. There is no website anymore.. I would like to have my training videos or give me my money back.

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like the other posts, I paid $297 for the dog training package and now the website is gone, no recent activity on ********* unanswered calls. I am unable to train my dog as promised because they have removed the training videos and there is no way to contact them.

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $297 for the Unlimited Canine Companion package. Got a new puppy and went in to use my lifetime access and it is inaccessible. There is no website anymore..

  • Initial Complaint

    Date:01/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/4/2018 I bought Dog Training Secrets, an online program promoted by *********************, for $297. I should have had permanent access to it. Because of family situations at that time, I was not able to watch this program beyond the first ****** or so. When I went back to it recently to try to pick up again, it was completely inaccessible. Calling their phone number on got me only a "Good bye" I can see that many other people ran into the same problem. What I want is my money back or access to the program (I would be happy to just have permanent access to the program. If I can only get access to the program for a reasonable period, I would grab the opportunity to watch it all, at least. Im not sure I understand why I don't have the program actually on my computer. Where is ********************* in all this. Is he the one to pursue??Thanks for any help you can provide. ********************* ************ **************

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several video teachings and lost everything on my computer; I wrote to the company and received a response from them that I never paid for anything with them. I just want the teachings and I will go away.***************************

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can not access my subscription to Dog Training Secrets online. Same complaint as another person. Blank page and phone hangs up. Their product is really good. I don't understand what is happening unless they are having technical problems but since October 2022!

  • Initial Complaint

    Date:12/08/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a subscription to the dog training but their site has been disabled. I'm still paying for the service but can't use it.

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just discovered that my credit card has been charged $**.95 each month for the past 8 months by "thedogH33303432353039**3632Hsecret" with a supposed phone number of ********** according to the credit card charges. Calling this number results in a "goodbye" response and hang up. Their supposed website doesn't work. I paid $7 for access to their site in March 2022 and when I go onto what I downloaded at that time there is no way to contact them either! Even though there is a "contact us" button, it doesn't work. I want $303.60 back that they have charged at #**.95 per month, and I cannot contact them to tell them this!

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Nov 2018 I purchased the Calm Dog Bootcamp Total Purchases$97.00 I am trying to access the account and cannot. If I click on the link in the enrollment letter it comes back as "link disabled"If I try to log in it says "invalid email or password" When I say forgot password it never sends me a recovery link. I know it is the correct email because it is listed in my receipt.If I ****** them it takes me to their site. If I click on contact us it says "this site can't be reached"When calling the number given on my receipt it says "goodbye" and hangs up.I don't know what else to do. I was supposed to have access to everything forever.

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