We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

TheDogTrainingSecret.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 27, 2018 I purchased two dog training courses. Invoice *******, Impulse Control, $27.00. Invoice *******, Calm Dog Bootcamp, $97.00. I was sent an email with my ******************* stating, Welcome! We have set up a personal library for you in our program website, where you have unlimited, lifetime, access to the program(s) you have purchased. I had not accessed my library in awhile and I just recently tried to login and my username/password did not work. I attempted a password reset multiple times, but never received an email with reset information. I then sent an email asking for my account to be reset and included a copy of the invoice(s) and account setup emails I received in 2018. I never received a response. I emailed multiple times and did not receive any response. I tried calling the number listed on the website, but the number just quickly says goodbye and disconnects. I tried contacting support via the online contact form, but never received a response. Ive checked the website and there is NO information indicating they are out of business or having technical difficulties. Since my guarantee for full lifetime access to the programs I purchased has been denied and support is non-responsive, Id like a full refund immediately.

  • Initial Complaint

    Date:06/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The original transaction occurred 4 years ago; unfortunately due to the amount of time that has lapsed I do not recall specific amounts or dates and my credit union does not have proof of transactions past the last 2 years in order to verify this information. I do, however, have an email that was sent to my email address ********************** on January 20, 2018 stating that they have set up an account for me on The Dog Training Secret and they provided me with my username and password. I recall purchasing not just one training video, but the entire bundle which was being offered at that time. It was a one-time, in-full purchase and I had access to all of their training videos from that point on. I also remember purchasing an additional training package down the line. I routinely logged into my account from the point of purchase through to probably late 2019. I was unable to login to my account when recently attempting about a month or so ago. I tried both of my personal emails with no success. I requested password reset links to both emails and did not receive any response. I attempted to use their "live chat" resource on the website with no success as it says they are offline every time I try. I also emailed the business with no response. I have attempted calling their listed phone number *************) which has no dial tone, but an automated voice which states "goodbye" before ending the call. The last email correspondence that I can reference received from the company to my ******************** email was on 7/25/2018; I have also received email correspondence from the company to my alternate email **************************** regarding puppy socialization on June 17, 2019. At some point, I stopped receiving correspondence altogether from the company. I would like to receive access to my paid content as well as an explanation as to why the company has not been responding to inquiries. I would also like a refund if it happens they cannot provide me with access.

  • Initial Complaint

    Date:06/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered dog leash... *****,, was charged but never received product..... every month since they are billing me $35.00 and neve never received anything.....no website and the phone ************ rings one time and hangs up.......... This is a scam

TheDogTrainingSecret.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.