Complaints
This profile includes complaints for Melaleuca, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 93 total complaints in the last 3 years.
- 28 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've emailed and asked to cancel my membership twice. They've never responded and keep sending monthly shipments.
Business Response
Date: 10/07/2022
September 20, 2022
VIA EMAIL
Better Business Bureau Northwest
12639 W. Explorer Dr.
Boise, ID 83713
[email protected]
Re: ****** ****, Case No. ********
To Whom It May Concern:
We recently received a notice from your office regarding a concern expressed by Dennis
****. Based on his communication to the BBB, we understand Mr. ****’s complaint relates
to his Melaleuca account remaining active after he claims to have sent cancel letters by email
on two separate occasions. Thank you for bringing this to our attention and providing us an
opportunity to respond. We appreciate the opportunity Mr. **** gave us to do business with
him and extend our apologies to him for any inadvertent errors that may have prevented us
from being more responsive to his inquiries regarding his account.
After looking into Mr. ****’s account, we do not have a record of receiving his emails
regarding cancellation of his Membership. In an effort to resolve this matter, Mr. ****’s
membership was cancelled on September 19, 2022, and, as such, he should not receive any
more products or charges. (An excerpt from the Terms and Conditions addressing
cancellations is appended below for reference.) We have also issued a refund to Mr. **** for
his most recent order and sent him an authorized return label he may use to return the
package to us at no cost to him.
Mr. **** enrolled with Melaleuca as a Member on September 30, 2014. As a Member, Mr.
**** committed to order a certain amount of product from Melaleuca’s catalog each month
in return for a 30% to 50% discount on all products ordered and eligibility for discounted
services. By accepting the Terms and Conditions of Melaleuca’s Customer Membership
Agreement, Members agree to receive and pay for a Backup Order in any month during
which they do not order at least the amount of products that they committed to order.
Members can select the products that will be included in any Backup Order they might
receive. If they make no such selection, any Backup Order they receive will include a variety
of products selected by Melaleuca.
We wish Mr. **** all the best. If he has any further questions, he may contact Melaleuca’s
Customer Service department at 1-800-282-3000.
Sincerely,
Wayne Billman
Vice President of International Customer Care, Sales Operations, and Policy
The Terms and Conditions of the Customer Membership Agreement include the following
paragraph:
Cancellation Rights
I may cancel this Agreement for any reason at any time by completing a Member Benefits
Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Initial Complaint
Date:09/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told that this company is a "clean alternative" to store bought brands. The sign up process is very pushy and you can not see any of the ingredients that are in the products you sign up for in this new member package. I was under the impression that the company produces clean products and they do not. They use potent fragrances that are not clean. They say that they are producing wellness and that is not true. All of their promotors say "looking to switch to clean products that are made in the USA?" but the company is not making clean products. I returned my package and their return paperwork did not specify which plant to send back the product to. They only specified two plants that send packages out and the plant that sent my package was not listed. I sent the package to the plant that it was sent from, in ************. The package got to them and then I was charged another shipping fee to send it to their Tennessee plant, to the tune of $18. I contacted their customer support and they said that return shipping is nonrefundable, even though they did not provide the proper address. My total for my order was around $150 when I signed up and my total shipping cost to return is approaching $50, which is very frustrating and the communication that I have received is very shady. This is very close to fraud and I want other potential customers to be weary of their practices.Business Response
Date: 09/19/2022
September 14, 2022
VIA EMAIL
Better Business Bureau Northwest
12639 W. Explorer Dr.
Boise, ID 83713
[email protected]
Re: **** ********, Case# ********
To Whom It May Concern:
We recently received a notice from your office regarding a concern expressed by ****
********. Based on his communication to the BBB, we understand Mr. ********’s complaint
relates to his dissatisfaction with Melaleuca’s products and difficulties he had returning
unwanted products. Thank you for bringing this to our attention and providing us an
opportunity to respond.
Our records indicate that a refund of $131.63 has been issued back to Mr. ********’s method
of payment on file, along with the membership fee of $1.06. Additionally, a check for $50
will be mailed to Mr. ********’s address on file to cover the shipping fees Mr. ******** paid
to return the product to us.
Per Mr. ********’s written request, his account was cancelled on August 29, 2022, and, as
such, he should not receive any more products or charges. (An excerpt from the Terms and
Conditions addressing cancellation is appended below for reference).
We wish Mr. ******** all the best. If he has any further questions, he may contact
Melaleuca’s Customer Service department at 1-800-282-3000.Customer Answer
Date: 09/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:09/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was lead to believe this was simular to Amazon but all *** made products. A yearly fee and than you can shop their products. The sponser and the business people over the phone are all polite and very nice, but they did not warn me that if I failed to buy anything that they throw a order together for nearly ****** and charge you. So you have to order every month weather you need anything or not or they will do their own shopping to charge you with. Had I know there was a criteria of purchase to be met every month I would have never signed up. To me that is very unethical. Next thing they did is Unethical business practices. They would not let me cancel membership online and they would not let me cancel membership over the phone. They told me I had to write my name and phone number and print my name on a peice of paper and also had to write I want to ccancel my account and the date and than sign it and than take a picture of it and than email it to them. Which for old people that is tricky and that is making me jump through hoops to correct their entrapment of my money which I live on a fixed income. If they were to make a order for me and ship it to me when I do not need anything and do not have the money to do any shopping than it would devistate my account and what little money I have. This is not the same thing as Amazon, or ****** or any regular public store. It is a multilevel scheme and they trick you into it and make it very difficult to cancel. I am now very very suspicious that the reason they make it so hard to cancel is so that they can get away with making at least one 200 dollor order to force you to loose money for their own unethical business practices. They should have to warn people that the business can send 200 dollars worth of product if you fail to buy from them every month and they should make canceling your account/membership easy to do over phone or internet at their website.Business Response
Date: 09/13/2022
Please see attachment for business response.Initial Complaint
Date:08/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Erroneous charges (August 5-6, 2022) from Melaleuka appeared on my **** ****. I did not authorize nor have I ever ordered anything from this company. Their phone rep told me there was another person (their customer) with the same credit card numbers as mine, but the company would fix the problem. The problem is not fixed. The charges still appear on my **** ****.Customer Answer
Date: 08/18/2022
This matter has been resolved. Thank you.
***********************Initial Complaint
Date:08/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like my account to be not on hold I cannot place a order at all I would like my account back pleaseBusiness Response
Date: 08/22/2022
Dear Ms. ******:We recently received a notification from your office regarding the above-referenced
complaint submitted by ******* *********. Based on her communication to the BBB, we
understand that Ms. *********’s complaint relates to a hold placed on her Melaleuca
account that prevented her from ordering Melaleuca products. Thank you for bringing this to
our attention and providing us an opportunity to respond.
Our records indicate that Ms. ********* enrolled as a Preferred Member with Melaleuca
and, enrolled a second time (thereby creating two separate accounts). Under Melaleuca’s
Statement of Policies, however, there must be a period of inactivity for at least six months
before a customer can enroll under a new account. Because Ms. *********’s first account
had not been inactive for six months before she created her second account, both accounts
were placed on hold until the situation could be resolved. On August 10, 2022, Melaleuca
removed the hold from Ms. *********’s original account, enabling her to use that account to
place orders going forward. Melaleuca has communicated this to Ms. *********.
We appreciate the opportunity Ms. ********* has given us to do business with her and wish
her all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,
***** *******
Vice President of International Customer Care, Sales Operations, and PolicyInitial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of this ********************** since 2019. For the past 2 years, the products I receive have either been damaged or in less than acceptable condition, for instance; product has been received with the safety seal broken, containers broken or completely destroyed. I have called each time to complain about this and each time, the products do get replaced. However the problem is not resolved. I have asked that my complaint be escalated and the response I received was that the feedback would be provided. I work for a company that intakes feedback and nothing is ever done. Based on the fact that the products I receive are damaged or in less than satisfactory condition, Melaleuca takes the same attitude. Thank you for your attention, *****************************Business Response
Date: 08/12/2022
Dear Ms. *******
We recently received a notice from your office regarding a concern expressed by Cathy *********.
Thank you for bringing this to our attention and providing us an opportunity to respond. We appreciate the opportunity Ms. ********* gave us to do business with her and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her account.
We understand Ms. *********’s communication to the Better Business Bureau to indicate that shehas received Melaleuca product where the seal was broken or the product was damaged due to shipping problems. After some research on our part, we found two instances where Ms. ********* was reshipped product due to product leaking and causing damage to other products in the box. There was another instance where Ms. ********* contacted us where the air pillows, used to secure products for shipping, were deflated causing damage to the product. In each instance we processed reshipments under Melaleuca’s 100% Customer Satisfaction Guarantee and our Product Information
team was notified. More generally, please be assured that we take feedback like Ms. *********’s very seriously and we have circulated her experience to key supervisors at the company for review.
We are constantly striving to provide the best customer experience possible, and Ms. *********’s experience is something we will learn from.
Ms. ********* placed her latest order with Melaleuca on July 31, 2022. And Melaleuca shipped that order to Ms. ********* on August 1, 2022. That package should now have been delivered. One of Melaleuca’s Customer Care managers will follow up with Ms. ********* to make sure that she issatisfied with her latest order and package delivery.We wish Ms. ********* all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,
***** *******
Vice President of International Customer Care, Sales Operations, and PolicyCustomer Answer
Date: 08/12/2022
Complaint: 17676879
I am rejecting this response because: the information provided by the Melaleuca representative is incorrect. I have called on multiple occasions and have had products replaced several times. There did not mention the time that the box had a hole on the side of it. I did provide pictures to customer service. They did not mention the time that product seals were not intact. The time when the cap was not on tight enough and melted all over the other items I ordered. The time that I ordered toothpaste and there was a slice that caused the paste to ooze out on the other items ordered.Although, the order is being reshipped, they are not taking accountability for the lack of attention to detail in their Quality Control and in the Shipping Department. I completely understand that they don't have control over their shippers, however, they may want to rethink who they are contracting their shipments out to. I have been in contact with a person that will be checking in to see how this package has been received and future packages.
Sincerely,
*****************************Initial Complaint
Date:08/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It’s a business that I had requested to stop charging my account with out any authorization. Requested to send me return label and they still haven’t done it. This was over a month ago and again they just charged my credit card again without my authorization. If there going to have there sales in Canada they should do stop charging consumers without authorization and do as what costumer says cancel not keep on doing what ever it’s best for them.Business Response
Date: 08/15/2022
August 15, 2022
Better Business Bureau Northwest
Attn: ******* ******
12639 W. Explorer Dr.
Boise, ID 83713
Re: ***** ****** ****** (Complaint ID ********)
Dear Ms. ******:
We recently received a notification from your office regarding the above-referenced complaint
submitted by ***** ****** ******. Based on his communication to the BBB, we understand that
Mr. ******’s complaint relates to (1) not receiving a return shipping label that he requested from
Melaleuca, and (2) being charged on his Melaleuca account “with out any authorization.” Thank
you for bringing this to our attention and providing us an opportunity to respond.
Our records indicate that on May 26, 2022, Mr. ****** signed a Customer Membership
Agreement (“CMA”) to enroll as a Preferred Member with Melaleuca. As a Preferred Member,
Mr. ****** committed to purchase products from Melaleuca totaling at least 35 “Product Points”
each month in return for a 30% to 50% discount on all products ordered and eligibility for
discounted services. Moreover, Mr. ****** agreed to receive a “Backup Order” of products from
Melaleuca, pursuant to which he authorized Melaleuca to “ship the designated Backup Order for
any calendar month in which [his] product orders are less than 35 Product Points.” Mr. ******
also authorized Melaleuca to “charge [his] credit card or debit the bank account specified in this
Agreement for orders [he] place[d] directly and for any Backup Order.” And Mr. ****** agreed
that if he wishes to cancel his CMA for any reason, he may do so by “completing a Preferred
Member Benefits Cancellation Form” and mailing or faxing the form to Melaleuca.
According to our records, Mr. ****** was charged for a Backup Order on July 1, 2022. He
contacted us on July 12, 2022, to inquire about returning his June Backup Order products and
potentially cancelling his CMA. We reminded Mr. ****** that in order to cancel his CMA, he
needed to send us a cancellation form, and, on July 13, 2022, we sent Mr. ****** a return
shipping label via the email address we have on file for him. We did not receive a cancellation
form or any returned products from Mr. ****** so, under his CMA, he was charged for another
Backup Order on August 1, 2022. The next day, August 2, 2022 (the day Mr. ****** submitted
his complaint to the BBB), we received a cancellation form from Mr. ******, after the close of
business, and we cancelled his Melaleuca membership the morning of the next day, August 3,
2022. Consequently, Mr. ****** should not be receiving any additional products or charges
from Melaleuca on his account.
In addition, in an effort to resolve this matter to Mr. ******’s full satisfaction, we redirected his
July Backup Order back to Melaleuca’s facility and we have processed a full refund for that
Backup Order ($97.22) to the method of payment we have on file for him. To the extent that Mr.
August 15, 2022
Page 2
4609 West 65th South • Idaho Falls, Idaho 83402 • 208-522-0700 Fax: 208-534-2063 Melaleuca.com
****** wishes to receive a refund for his June Backup Order, Melaleuca will be pleased to
process that refund if and when it receives the June Backup Order products from Mr. ******.
We appreciate the opportunity Mr. ****** gave us to do business with him and wish him all the
best. If he has any further questions, he may contact Melaleuca’s Customer Service department
at 1-800-282-3000.
Sincerely,
Wayne Billman
Vice President of International Customer Care, Sales Operations, and PolicCustomer Answer
Date: 08/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****** ******Initial Complaint
Date:07/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my membership on June 16, 2022 via email as instructed. I received a confirmation email saying they had received my request and it would take ***** hours to update. On July 3, 2022 I received another package of products. I called and spoke with a representative asking why. The response was they didn't receive my request. Although I have email confirmation. On July 17/18 I sent another email canceling my request. I received another email confirmation saying they received my request and it was being processed. July 25, 2022 I receive an email saying that I have a balance for returned product that I returned to sender. Based on the timeline I should never have received the product to begin with. Why should I be responsible for what was clearly an error on their end. It's a small balance. However, that's not the point. The point is communication failed on their end and I should not have to be responsible for that.Business Response
Date: 07/28/2022
We recently received a notice from your office regarding a concern expressed by Bonnie
******. Thank you for bringing this to our attention and providing us an opportunity to
respond. We appreciate the opportunity Ms. ****** gave us to do business with her and
extend our apologies to her for any inadvertent errors that may have prevented us from being
more responsive to her inquiries regarding her account.
We understand Ms. ******’s communication to the Better Business Bureau to indicate that
she would like the owing balance on the account removed and to ensure the account is
cancelled so she will no longer receive products. The owing balance for returned product has
been removed, as well as the additional late fee charge.
Ms. ******’s account was cancelled on July 11, 2022, and, as such, she should not receive
any more products or charges. We note that we did not cancel Ms. ******’s account
previously because we had not received a written cancellation notice from her in accordance
with the Terms and Conditions of our Customer Membership Agreement. (An excerpt from
the Terms and Conditions addressing cancellation is appended below for reference). Please
note that the cancellation Ms. ****** claims to have sent us on June 16, 2022 was completely
blank and was not signed. Therefore, we were not able to act on her request and her account
remained active for the month of June.
Ms. ****** enrolled with Melaleuca as a Member on April 24, 2022. As a Member, Ms.
****** committed to order a certain amount of products from Melaleuca’s catalog each month
in return for a 30% to 50% discount on all products ordered and eligibility for discounted
services. By accepting the Terms and Conditions of Melaleuca’s Customer Membership
Agreement, Members agree to receive and pay for a Backup Order in any month during
which they do not order at least the amount of products that they committed to order.
Members can select the products that will be included in any Backup order they might
receive. If they make no such selection, any Backup order they receive will include a variety
of products selected by Melaleuca.
We wish Ms. ****** all the best. If she has any further questions, she may contact
Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,
***** ******Customer Answer
Date: 07/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:07/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I NEVER agreed to be signed up as a preferred member, however I later found out that the Melaleuca representative did sign me up over the phone, leading me to believe that I was making a ONE TIME purchase of supplemental products that would be used during my virtual workout program.
Melaleuca did eventually cancel my account, however the company still sent through charges, which was drafted while I was in the process of closing out my bank account which lead to an overdraft. I did dispute those charges, with the bank, however at this time the charges still remain.
I have attached my initial letter to the company, the account cancellation and other supporting documentation. I am requesting that Melaleuca cover the initial charge and the overdraft charge which total $91.74Business Response
Date: 07/28/2022
Dear Ms. ******:
We recently received a notice from your office regarding a concern expressed by ******
*****-*******. Thank you for bringing this to our attention and providing us an opportunity
to respond. We appreciate the opportunity Ms. ***** gave us to do business with her and
extend our apologies to her for any inadvertent errors that may have prevented us from being
more responsive to her inquiries regarding her account.
We understand that Ms. ***** sent communication to the Better Business Bureau to indicate
that she is requesting a full refund for the Backup Order sent in in March plus overdraft fees
that her bank charged. In an effort to resolve this issue, a refund of $57.52 has been issued to
the original method of payment. Additionally, a check in the amount of $34.22 has been
processed to cover the NSF fees, which Ms. ***** should receive within 3-10 business days.
The owing balance for Ms. *****’s March 2022 Backup Order has been removed from her
account.
Ms. *****’s account was cancelled on April 8, 2022 and, as such, she should not receive any
more products or charges. We note that we did not cancel Ms. *****’s account previously
because we had not received a written cancellation notice from her in accordance with the
Terms and Conditions of our Customer Membership Agreement. (An excerpt from the Terms
and Conditions addressing cancellation is appended below for reference).
Ms. ***** enrolled with Melaleuca as a Member on February 7, 2022. As a Member, Ms.
***** committed to order a certain amount of products from Melaleuca’s catalog each month
in return for a 30% to 50% discount on all products ordered and eligibility for discounted
services. By accepting the Terms and Conditions of Melaleuca’s Customer Membership
Agreement, Members agree to receive and pay for a Backup Order in any month during
which they do not order at least the amount of products that they committed to order.
Members can select the products that will be included in any Backup Order they might
receive. If they make no such selection, any Backup Order they receive will include a variety
of products selected by Melaleuca.
We wish Ms. ***** all the best. If she has any further questions, she may contact
Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,
Wayne BillmanCustomer Answer
Date: 08/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I did follow all of the steps to close my account per the directions of EVERY customer service person I spoke to over the phone. Finally, one agent admitted that I had been provided the wrong instructions to cancel my account. I was informed finally that the process involved sending in written notice of cancellation, which I did when I was informed correctly.I still never agreed to be signed up as a "PREFERRED MEMBER" to purchase recurring items. I would recommend that your agents be more forth-coming and honest about "PREFERRED MEMBERS" VS. A ONE TIME PURCHASE.
Sincerely,
****** *****-*******Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company continues unauthorized charges to my credit card. I had to have my credit card company repace my card but the company continues to charge my account. I returned the goods and have a drop off recepit.Company is relentness in charging my credit card & will not answer my compliants.Business Response
Date: 07/21/2022
Dear Ms. ******:
We recently received a notice from your office regarding a concern expressed by ***** *******.
Thank you for bringing this to our attention and providing us an opportunity to respond. We
appreciate the opportunity Ms. ******* gave us to do business with her and extend our apologies to
her for any inadvertent errors that may have prevented us from being more responsive to her inquiries
regarding her account.
Ms. *******’s account was cancelled on July 5, 2022 and, as such, she should not receive any more
products or charges. We note that we did not cancel Ms. *******’s account previously because we had
not received a written cancellation notice from her in accordance with the Terms and Conditions of
our Customer Membership Agreement. (An excerpt from the Terms and Conditions addressing
cancellation is appended below for reference). Ms. ******* disputed a charge of $115.78 for the April
12, 2022 order she placed, and received a refund of this amount from her bank. When we received the
product back, it was applied to the amount owing due to the disputed claim. Ms. ******* also returned
the June 2022 Backup Order, which we never received payment for. When the order was received
back, this was also applied to the owing amount. According to our records, there are no monies owing
to Ms. ******* at this time.
Ms. ******* enrolled with Melaleuca as a Member on April 11, 2022. As a Member, Ms. *******
committed to order a certain amount of products from Melaleuca’s catalog each month in return for a
30% to 50% discount on all products ordered and eligibility for discounted services. By accepting the
Terms and Conditions of Melaleuca’s Customer Membership Agreement, Members agree to receive
and pay for a Backup Order in any month during which they do not order at least the amount of
products that they committed to order. Members can select the products that will be included in any
Backup Order they might receive. If they make no such selection, any Backup Order they receive will
include a variety of products selected by Melaleuca.
We wish Ms. ******* all the best. If she has any further questions, she may contact Melaleuca’s
Customer Service department at 1-800-282-3000.
Sincerely,
***** *******
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