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Business Profile

Garbage Removal

PSI Waste Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for PSI Waste Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 29, 2024 I called to cancel my service. *** representative told me we could place the account on "vacation" mode. This made sense as we would be able to resume services in the spring. Then they billed me for December. I called and was told by multiple representatives that this would "fall off." It didn't. I called back they tried to tell me that this was for services in arrears which was totally false as the account was paid for all months service was provided. I was told a supervisor would call me back. I never received a call back. They kept billing me, calling me about the past due amount. In February a representative called me and threatened me with collections. I said bring it on and I would sue them. They finally resolved the monthly charge, but keep billing me the late fee. A late fee for an amount I do NOT owe. I want the emails, collection phone calls and bills to stop. At this point I will not return as a customer as their billing is so wrong and getting them to take ownership and correct their mistakes is too time consuming.

      Business Response

      Date: 04/21/2025

      We apologize for the incorrect billing. It looks like when the services were stopped the service charges got credited back but there was a late fee of $0.82 that our *** missed and did not get properly credited back to zero out the account. The error was caught before we received this complaint and already corrected to zero out the customers account. 

      Customer Answer

      Date: 04/25/2025

       
      Complaint: 23150425

      I am rejecting this response because:  As you can see in the attachment they are still billing me for their error.  This was not and has not been taken care of as the business stated in their response that this had been corrected prior to my complaint with the BBB.  It has now been 5 months since I cancelled my service and they continue to bill me.  They call, they text, they email and they send a bill in the mail.  They have threatened to send me to collections over their billing error.  

      Sincerely,

      ******* *****

    PSI Waste Systems is NOT a BBB Accredited Business.

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