Complaints

This profile includes complaints for Bish's RV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bish's RV, Inc. has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bish's RV, Inc.

  3855 N 5th E Idaho Falls, ID 83401-1132

  
• 

  Bish's RV, Inc.

  PO Box 160 Meridian, ID 83680-0160

  
• 

  Bish's RV, Inc.

  115 East 1st Street Kearney, NE 68847

• 

  Bish's RV, Inc.

  1040 Saltillo Rd Roca, NE 68430-4075

• 

  Bish's RV, Inc.

  1120 Fort Crook Rd S Bellevue, NE 68005-2937

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new camper, it won't hold water, Bish's rv Great Falls, Mt. looked at it one time and said it was OK, camper still will not hold water, Bish's said they could not look at camper until October. We are paying for a new camper we cannot use. Camper purchased 5/2/22

  

  Business Response

  Date: 08/10/2022

  Mr. **********,
  We apologize for the inconvenience of this whole situation. The
  store has informed me that your camper will be picked up this week to be worked
  on and resolve the water issue. I have informed the Regional Manager to ensure
  that this gets taken care of in a timely fashion. Please let us know if there
  is anything else that we can do.

  Customer Answer

  Date: 08/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  since purchasing 2022 camper the water tank would not hold water making the camper useless, at my expense I pulled camper to Great Falls location for repair, the technician did not look at the camper and stared nothing wrong, after continuing attempts to fill camper at home, camper still did not hold water. Called Bish's to continue with trying to get camper repaired, was told they would look around camper in October, camping season over by then. We have been paying for a new camper we cannot use. Camper purchased 5/2/22, is now August when called General manager, he had arranged to have camper hauled 4 hours away for repairs, now is almost middle of August, camping season almost over.
  The total lack of professionalism, honor and just doing the right thing escapes our Bish's experience. We are not at all comfortable that any future items that could be found would be taken care of. Company did not honor warranty all summer. Camping season almost over and still no camper.
  Only fair resolution for us is a refund of purchase.
  
  
  
  Sincerely,
  
  
  
  ***** **********

  

  Business Response

  Date: 08/24/2022

  Mr. **********, we do apologize for the inconvenience
  with your water tank and the overall negative experience taking away from your
  camping season. Just to recap our side of the story we hauled your camper on
  our own expense to our Kalispell, MT location due to the Great Falls, MT
  location not meeting your expectations which you agreed to. Once at Kalispell we
  ensured that your camper was front loaded and fixed in a weeks’ time. In order
  to get your camper done as quickly as possible we paid out of pocket and did
  not go through normal channels to ensure that you would be able to maximize
  your summer making memories. Upon completion of the job, we were unable to get
  a hold of you for several says until you expressed to the Regional Manager that
  you did not want it anymore. He explained to you why we would be unable to do
  that. We feel that we have fixed your issues in as timely of a manner as we
  could have when made aware of your issues. The Regional Manager is open to
  helping with a few payments for your time to meet in some sort of middle ground.
  Again we do apologize for taking time away from your camping and overall experience.

  Customer Answer

  Date: 08/31/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

   

  Your website, and from what our salesperson said, your creed or your belief system that your entire company works on is stated below...
  
  
  WELCOME TO BISH'S RV!
  HOW WE GOT STARTED
  Leland "Bish" Jenkins built his family business based on the principles of honesty, fair dealing, and treating customers right.
  
  We're a different kind of RV dealership dedicated to helping families find the perfect RV to help them create memories that will last a lifetime, while also delivering exceptional customer service and treating each customer like family.
  
  So, no matter where you live, no matter where you camp, no matter which highway you may travel, you are an important part of the Bish's RV family of satisfied customers. This is "Where Memories Begin!"
  
  
  My take away from the above statement is that I'd be treated like family and that if I had any issues they'd be taken seriously and the company would do the right thing.
  
  Your company could not have fallen farther from these words stated on your website and spoken verbatim by your sales staff. If you were to stick to your word I feel like our experience would have been a better one. Not only did your company exclaim that I'd be treated like family, I was also asked if I served in the military. When I replied "yes" the sales person replied, to his credit, "Thank you for your service." Which at the time, I appreciate. Now looking back at my entire experience with the company that statement of "being family" and "thanking me for my service" feels more like a slap in the face.
  
  In my case, the only "memories" that we'll be making are negative ones.

   

  In your response you point out your timeliness with this matter. Although you got it "fixed" (I'll address that matter in a moment.) within a few weeks, what you fail to mention was the 3 months it took me to get to the point where you brought it to Kalispell. What you also failed to mention was that your Great Falls team failed to find an issue at all with the camper and sent me home with it still broken. It took several weeks of complaints to get your company to do the right thing and fix it at your expense. If you feel like a customer waiting for months, and being told the whole time that they couldn't be helped or that it was fixed when it wasn't is good customer service, I respectfully disagree. And I'm sure anyone else would agree.
  
  Now let's address your definition of "fixed". I'd would like to thank you for fixing the issue with the wiring, solenoid, along with some plumping issues. What you failed to mention was that your Great Falls crew found none of these issues and sent me away. Also, that I had to call you and that no attempt was made by Great Falls to call anyone to assist. 
  
  Another thing you failed to mention was our conversation about the camper having a malfunctioning control panel after the Kalispell returned it to me. This fact was verified by your driver and all he could do was shake his head. 
  
  Id like mention that during our phone call I told you we'd take it out one last time. To your Kalispell teams credit, they did mention that  if I had any issues after my last camping trip of the year to let them  know. 
  
  In my humble opinion... I believe that after going back and forth both physically and over the phone with no fixes in place, bad attitudes, and telling me they couldn't get it fixed until October, then calling another branch of the same company to fix the issue only to find out it still isn't fixed, I should be offered a refund, or at the very least a new trailer to replace the brand new one that never worked in the first place.
  
  Your company has argued with me time and time again over this matter and although you attempted to fix the issue I believe you can't resolve the real issue at hand. That issue is that when a customer has an issue they have to bend over backwards to get that issue fixed. 
  
  The company should be the one is making the attempts to fix the issues, not the customer. 
  
  I'd also like to suggest that in your response to this you tell the whole story and not just the part that paints you in a positive light. 
  
  Thanks again Kalispell team for at least making the attempt to fix our camper. I'll be contacting you if there is an issue, hopefully, your company will choose to do the right thing. I'll make sure to follow up on this post no matter the outcome.

  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a fifth wheel RV from the *********************, ID location in October 2021. We had issues right from the start after one of their sales representatives managed to work in over $10,000 of additional warranties and extras into our financing. After a lot of back and forth and escalation of the issue, we were able to get some of it reversed, luckily. Fast forward to Fourth of July weekend of 2022 when we take the fifth wheel out on it's very first excursion. After a quick two day weekend in the summer heat we discover several serious issues. Our air conditioning unit is not functioning, our water tank sensors are not functioning, and there is a leak somewhere near our **** tank drain. We called the "24/7/365" technician hotline who told us the unit would need to be brought in for servicing. Since returning home from this trip we have left countless voicemails for the service department and have not yet been contacted. We have even tried contacting the ********* location which is closer to where we are living in ***********. I have used their website to submit service requests online, no response there either. We are at wits end on how to get ahold of someone to repair a unit that was evidently sold to us seriously damaged without disclosure of such issues. Of note, I put in an online request to "sell my RV" and received a call back within a few hours time. Convenient. That sales rep offered me $38,000 for the unit they sold me for $70,000 less than 8 months prior. I told her I was trying to get in touch with the service department, yet another dead end. I am so disappointed and disgusted with the lack of concern and service ****** offers once you drive off the lot with one of their overpriced piles of junk.

  

  Business Response

  Date: 08/04/2022

  ***************,
  First, I wanted to apologize for the inconvenience of this whole situation and let you know that we do want to make this right going forward. I have contacted the Meridian stores Service Managers and they are aware of the situation. ********************* has been trying to call you but sounds like your mailbox is full so have been unable to leave a message. Additionally, he sent an email August 2nd requesting a time to schedule a call to work through some of these issues. If you have not received those calls or emails,please let us know and we can pass that information along to you. I asked for an update as well on the three issues you outlined. We do have it denoted in previous work orders that the grey tank sensors are not working so are more than willing to help with that. As for the leak and AC issues we do not have anything currently documented but can have your unit brought in for a diagnosis to help with those issues. Please feel free to contact the Director of ************* at ******************************* if these issues are not resolved quickly or if you would like to be put in contact with the ********* location. Again we apologize for your experience but do truly want to help.

  Customer Answer

  Date: 08/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought an ** in December of 2021, we have 2 problems with them. When we bought it we had an agreement for them to fix the awning and supports because it is broken, they havent followed through and we have no power getting to the inside of the trailer when it is plugged in. There is power to the outlet but it is not getting inside. We have called multiple times after talking to the diamond club we purchased and they said it had to go back to the dealer to be fixed. So we called the dealer and have gotten no response. We bought the ** for our autistic daughter to live in and to go camping and we can not use it.We would like it fixed.

  

  Business Response

  Date: 07/27/2022

  *******************,
  First, we wanted to apologize for the inconvenience of all of this and if there was any miscommunication. To address the first issue of the awning there is a note stating hold off until brought up during orientationon our Bishs RV Fixed or As Is Sheet but was never brought up while at the counter post-orientation. Additionally, we log all concerns large or small even if nothing is to be charged to keep track of issues during delivery and cannot find any record of the awning being brought up there as well. We apologize but have no records at our internal counter after walk through stating this was ever brought up as an issue and have notes stating there were no customer complaints on day of delivery, so this was cashiered. As for the second issue of power we have no record of any sort about this issue from any of our inspections. We are more than willing to have this diagnosed to help with this issue. What we can do going forward is to get you in contact with our Director of ************* who has been made aware of the situation and has been in contact with the store to assign you an advisor to look into these issues.  Again we apologize for the inconvenience.

  Customer Answer

  Date: 08/01/2022

   
  Complaint: 17607114
  
  I am rejecting this response because: We did bring up the awning before ot was delivered and have proof. We called the warranty service about not having power to the ** and they said to call the store we bought it from. So I did, they never called me back so no their wouldn't be anything in the computers about it. I am complaining about their customer service, the fact they didn't follow through with the awning or a call back to fix a broken **!Sincerely,
  
  *****************************