Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30, 2024, I paid Dow Janes $1999.00 in full for a year-long program to better my understanding of money, investing, and creating wealth. The program consists of going through modules and exercises, attending calls or webinars. Approximately two weeks after I joined the program, I was set up with a phone call with someone from Dow Janes who wanted to offer me a way to reach my financial goals faster by investing $10,000.00! I declined. From that, I realized Dow Janes makes their money by taking money from other women! I've received no support, no guidance, *********** to a bunch of videos.

  Business Response

  Date: 03/26/2024

  Hi ******,

  Thank you for taking the time to share your feedback regarding your experience with our program. We deeply regret hearing that your expectations have not been met, and we appreciate the opportunity to address your concerns.
  

  First and foremost, at Dow Janes, our primary mission is to empower women through education on money, investing, and wealth creation. Our programs are designed with the goal of providing comprehensive learning experiences through modules, exercises, and live support such as calls and our online community. We are committed to providing our clients with valuable resources to achieve their financial goals.

  Regarding the phone call you received, we offer various opportunities designed to complement our educational content, including personalized options for those who might be looking for more advanced investment strategies. It is never our intention to make anyone feel pressured into making financial decisions that don't align with their personal goals or comfort level. We assure you that participation in these opportunities is completely optional and is not required to benefit from the core educational aspects of our program.

  We understand the importance of support and guidance in the learning process. If you have felt a lack of support or guidance, we sincerely apologize for any oversight, and encourage you to take advantage of all the resources available to you within the program. We don't offer refunds for our program outside of the 10 day risk free refund window. 

  Thank you again for your feedback. We are here to support you on your journey to financial empowerment and look forward to the opportunity to make your experience with Dow Janes a positive and impactful one.

• Initial Complaint

  Date:02/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Dow Janes program and I was enjoying it. However, my schedule didn't allow me the time to keep up with the program and after a year, I wasn't successful. I cancelled my subscription, in February 2023. However, I was still being charged a monthly fee of $39.41 since then. I reached out in August to their customer service department and asked about this and they replied saying that they have no record of an account with my email address so they couldn't help. However, I keep getting email updates from the company. It has continued since then. I am dissapointed that a company that is all about supporting people in their finacial journey, makes it so difficult to cancel the subscription. It feel so deceptive and dishonest.

  Business Response

  Date: 03/26/2024

  Hi *****, 

  We understand how frustrating this must be for you - as it is for us too! We cannot locate charges on your account further to the completion of your course. We have no product that is $39.41 and we don't charge fees. I absolutely encourage you to contact your bank to dispute this charge as I can assure you it is not being charged from us! Please contact us directly if we can help you further. 

• Initial Complaint

  Date:02/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction done on September 23, 2023 Monthly payments of $199. Dow Janes: Invoice ********* I've been trying to cancel the subscription aince last year. But costumer service continued to ignore me and payments continue to be taken. I don't need a refund. I need further monthly payments to be stopped.

  Business Response

  Date: 04/15/2024

  Hi *****, 

  I've searched our data base and there are no communications from you, coming from the email *********************** which is the email you signed up for the program with. Please reach out to our Customer Experience team directly to review your account and help you with this matter. 

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a refund for the Million Dollar Year program from Dow Janes. I am within the ten-day money-back guarantee period, and I have attached the invoice that I received Wednesday, Jan 24 at 1:31PM.I am unhappy with the Dow Janes service provided for several reasons. Firstly, although I attended the Million Dollar Year webinar yesterday, I still do not have the information I need to continue with the Case Study program. Secondly, the program does not meet my expectations in terms of content quality and relevance to my financial situation. The monthly calls are held at inconvenient times, and I'm unable to attend due to my work and travel schedule. Thirdly, I have found the program to be too complicated and difficult to follow. Therefore, I would like to be refunded for these reasons.I'll be using the refund to work one-on-one with a local financial consultant who offers more for what I'm looking for and understands my financial situation.If you could please contact me as soon as possible regarding this refund, I would greatly appreciate it. Please confirm receipt as well as the date for when I should expect my refund to go through on your end.Thank you,****

  Business Response

  Date: 02/08/2024

  Hi ****, 

  You signed up for the course on January 24th, your refund request was submitted on January 25th, and your cancellation and refund was processed and communicated to you on January 26th. I am unsure why you are filing a complaint with the BBB as this issue was resolved within the 48 - 72 hour window we immediately provide our customers with. If there's another unresolved issue you are looking to solve, you're welcome to reach out to us at ******************************** 

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ****************** Dollar Year after joining an online webinar. I prepaid the 12 month fee of $1999 under the stated guarantee that there was a 10 day trial to try the program and double your money back guarantee if you completed the program but did not achieve stayed goals. Yesterday, day 8, I emailed the company and messaged through their website chat feature but have gotten no response. Today, day 9, I used messenger on Instagram and still no response. I have requested a refund and program cancellation. It is not stated during the sales pitch any limitations of use of tools. In fact youre encouraged to dive in to materials. I dont know how you could evaluate usefulness of the program without having the opportunity to access materials. I am hoping to resolve this issue and receive a refund.

  Customer Answer

  Date: 01/12/2024

  I have heard back from Dow Janes today (day 10), and they have stated they have canceled my transaction and refunded my card in the full amount charged. I anticipate the refund to be completed next week and am satisfied they have honored my request. 

• Initial Complaint

  Date:10/19/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the free class on October 7 signed up for the *** case study program on the same day (paid in full), thinking I will view what is inside, try it out first, since on your website you state that you offer a full refund as long as we submit a request via email within 10 days of enrollment. I submitted a request on Monday October 16 via email, and again on the chat and even called the number listed here but haven't received a response. I'm hoping someone on your team sees this and can fulfill my refund.

  Business Response

  Date: 10/30/2023

  Hi *****, 

  We are extremely sorry for the wait time in having your concerns addressed. I can see our Customer Experience team was able to handle your account and have your concerns taken care of and resolved. We wish you all the best. 

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7, 2023 I made a one-time payment of $1,999 for the Dow Janes Million Dollar Year course. I did not start the course or begin the subscription in any way. I emailed the company on Tuesday, September 12, 2023 asking them to cancel and refund the payment I made as I would not be able to access the course. Again, I did not begin the course. I received no response from their customer service. Then, I emailed again to follow up on Tuesday September 19, 2023 and received a response that they would not cancel and refund. They also lied and said they never received my initial request. I have uploaded proof of communication. My invoice number is Invoice *********.

  Business Response

  Date: 10/30/2023

  Hi *****, 
  

  I hope you are well. I've looked into your account, and I can see our team was in touch with you shortly after you wrote into our designated support line on September 19th. Our policy was shared with you, and our team even offered you a full years worth of course access to be instated when you were ready to join the course - as you shared you did not have time at the moment, and hoped to come back in the future. We will be happy to honour this offer should you wish to accept it.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB Team, Im praying you can help facilitate a refund / cancellation of this program. Sadly I no longer have a steady income or time for DowJane. I can't afford the monthly $298 fee as my fulltime job was impacted in June. My recruiting role was eliminated as a result of a ****** person layoff with our global fortune 100 transportation client. My financial situation has been negatively impacted by the economy 3Xs since 2020! Im single. I can provide documentation Im NOT even able to receive unemployment benefits, the benefit year has been exhausted. :( I cannot afford to continue. ** charges customers for services that you're not utilizing. I emailed them WITHIN 30 days of enrolling, called the HQ w/ no answer! I asked to cancel my subscription & for a refund. Apparently they have a policy about no cancellations/refunds. However it was NOT clear to the consumer during enrolling! So basically they will NOT stop charging you regardless of whether or not you use their resources, they won't let you cancel and will only might give you a refund.I am Requesting a refund (or 50% refund). I am begging for my Financial hardship to be considered to have ALL future charges canceled. They offer "financial help" ; some people see the benefit of that but if you decide to go out on a limb, take a risk to better ***************** not in the best financial spot--they will become predatory under the guise of "niceness" by delaying your payments. DO NOT USE THEIR SERVICE--THEY WILL CONTINUE TO TAKE YOUR MONEY. Like other customers whove had a poor experience, theyll argue to defend their "reputation". To anyone reading until I reply with an update that the ** charges have stopped, DO NOT BE DECEIVED BY THEM. This is not about helping you and it's not about customer service either. They are out to make their money and they don't care what situation they put you in in the process. Please help BBB! *** already submitted a dispute with my credit card company.

  Business Response

  Date: 07/31/2023

  Hi ******, 

  We don't have any email communications that we can find on file for you - we've searched both under the email you've listed here and the email you used to purchase the program back in June. We'd love to find a way to best support you, if you could kindly write into our support team at ********************************. 

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20384653
  
  I am rejecting this response because I did submit an email to the address listed on your website.

  I also called the phone number that is supposedly correct per the BBB listing , however it never rang thru to anyone. I will continue to seek a refund / cancellation as I reached out prior to 30 days and have not been using the program due to my prior financial hardship explanation.

  I will continue to proceed with my credit card company to recoup funds and prevent an further charges.  

  BBB Team: Please advise. 

  Sincerely,
  
  *************************

  Business Response

  Date: 08/10/2023

  Hi ******, 

  It would be helpful if you could please provide the documentation you are referring to. As we do not have any communications from you on file from your email address, if you could kindly screenshot your email, or forward that to us at ******************************** we will be happy to look into your account further. 

  Thanks so much. 

  Customer Answer

  Date: 08/16/2023

   

  Hello *************** Team, 

  I will submit a screen shot of the email I sent last month.  Thank you to whomever has assisted on this case. 
  I very much appreciate it given my  financial situation that I am trying to come out of during this difficult time in the talent acquisition market, looking for work in an unprecedented time of competition/lack of roles. 
  

  sincerely,

  ***********;

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Dow Janes Million Dollar Year program the middle of April. I am unable to continue the program due to personal and financial reasons and reached out regarding cancelling the monthly charges and was told of their no cancellation/refund policy, which they point out was in their terms of service and they explain their satisfaction guaranteed feature that says 24 month after the initial purchase date you can submit for a refund after completing the program. I do not remember the no refunds, no cancellations policy being communicated clearly prior to my enrollment. After getting into the tracking income-expenses portion of the program, I realized the complexity and focus the program requires, it is too much for me to tackle with my full time job. Now, because of their lack of a refund, I will continue to rack up debt every month on my credit card. I went through a major life transition last year and now, I have to support myself. I am seeing where there is a consensus among BBB complaints regarding the same things I am stating here, others have had the same exact or nearly similar experience.

  Customer Answer

  Date: 05/22/2023

  I wanted to reach out and let you know that Dow Janes LLC has made an exception in their cancellation policy and allowed my cancellation from the monthly payment program. I am satisfied with this resolution. 

  *****************************

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their course--it's useful but I no longer have the time or financial resources to keep up with the classes. I can't afford the monthly charges and it's difficult keeping up with the classes on top of all other life-obligations. My Dad passed away recently, we've been trying to bounce back financially, I'm balancing starting a new business and a new nonprofit. I'm busy and their resources only help so much--I cannot afford to continue. So, they end up charging you for something that you're not really utilizing. I contacted them three times and asked to cancel my subscription -- the first time I never got a response. The second time someone named ****** offered to pause my payments for two months then ignored all other emails from me. The third person, *********, proceeded to send me a long email about how I signed a policy about no cancellations and refunds. They literally mean that they will NOT stop charging you regardless of whether or not you use their resources, they won't let you cancel and will only might give you a refund. Here's the thing--I don't even want the refund. I've seen how they argue with people who complain about refunds on this forum so I literally tried to circumvent that and ask that they just stop charging me They offer "financial help" and some people see the benefit of that but if you decide to go out on a limb and take a risk to better yourself and you're not in the best financial spot--they will become predatory under the guise of "niceness" by delaying your payments. DO NOT USE THEIR SERVICE--THEY WILL CONTINUE TO TAKE YOUR MONEY. I would not be surprised if they respond to this comment and try to argue back to defend their "reputation".... To anyone reading this--until I come back and say that they've stopped payments, DO NOT BE DECEIVED BY THEM. This is not about helping you and it's not about customer service either. They are out to make their money and they don't care what situation they put you in in the process.

  Business Response

  Date: 05/23/2023

  Hi ******, 

  Thanks for writing in here. Our communications show responses to all of your emails - you emailed us 20 minutes apart and our team got back to you within the hour. We are clear in all of our terms of service and sale that our payment plan is not a monthly subscription. We provide a payment plan to make our course accessible, and therefore these are instalment payments to pay for the entirety of the course - which you agreed to in the terms upon checkout.

  You have been cancelled and unenrolled from the program. We wish you the best in your financial future. 

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  This complaint, ID ********, was made when the company wasn't responsive and was submitted as a contingency plan in case they were unwilling to extend any ***** in lieu of my situation. I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************