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Business Profile

Ammunition

Freedom Munitions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb. 18, 2024 order #: ********** The handling and shipping of my order was horrible and deceitful in everyway. The cartridge rims on every casing is damaged. The order was shipped out on the sixth business day (one day late). The shipment itself was delayed (while in transit) twice. I'm seeking my shipping cost refunded to me (at the bare minimum) which was $14.07 .

    Business Response

    Date: 03/04/2024

    I have provided documents to show that this customer ordered on 02/18/24 and the order was shipped on 02/21/24. If an order is delayed in transit, that is the fault of the carrier. This customer has been previously notified by email that orders do ship within 3-5 business days of placing an order. This is also stated in our terms and conditions as well as at checkout. This order was shipped within the time frame stated. 

    Customer Answer

    Date: 03/04/2024

    I have had my fill of their lies. Yes, the shipper did state the delay in shipping. But if what I ordered came from the **********************, would the shipper have added the warning to said shipment.

    Furthermore, if '*****************' was a legitimate company (vs. an umbrella company) then they would be titled '*****************' instead of 'Kash' whatever.

    Customer Answer

    Date: 03/04/2024

     
    Complaint: 21371903

    I am rejecting this response because:

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 10/27/23 for **** ammo 200 rounds. The order ended shipping out on 11/2/23 tracking 1ZC976F80314508580. The order is showing to arrive on 11/7/23. However, it was left in someone else's locker as I never got a notification of a delivery. I get a text message any time something is left for me. I will include a screenshot if what I get. I tried reaching out to the company with no help. I simply want my order what I paid for or a refund. I have order ammo in the past with no issues. Not sure why they won't help me.

    Business Response

    Date: 01/08/2024

    ***************** did send this order out in a timely manner to the address provided. According to *** proof of delivery, this order was delivered. ************ was directed to file a claim with *** when he claimed he did not receive his order as the issue was with *** and not *****************. 

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several weeks ago I ordered a 500 round case of 9mm factory new ammo from LAX Ammunition. In the past few weeks I have gone to the range to shoot and I have had considerable issues with this "factory new" ammunition. Let preface this by stating I have shot this ammo in several different firearms such as S&W Shield, Sig ***** P365, CZ P10 and a Walther PDP. All have had issues with this ammo. It started as oversized cases being stuck in my chamber. This required a punch and a hammer to literally beat a loaded round out of my chamber. This has occurred at last count 15 times with the various firearms afore mentioned. I have now had 5 squib loads stuck in the barrel of 3 of my guns. This required the forearm to be taken apart and the squib load to be hammers out of the barrel with a punch. A squib load stuck in a barrel unknown can cause a firearm to explode if another live round is fired behind it. This could be extremely dangerous. Fortunately for me I have been shooting for years and I knew what a low powder round sands and looks like. Not everyone is that fortunate. I have called the *** customer service line several times. No one answers it always goes to voicemail. I have left several voicemails expressing my concerns about their ammo issues. To date I have heard nothing from ***. I am aware of the time difference on the west coast and I have called during their business hours. The number on the top of the *** ammo can is **********. This is a serious problem that needs to be addressed. I don't spend my hard earned money to buy junk ammo. Junk ammo does not do this *** ammo justice it is much worse.

    Customer Answer

    Date: 06/15/2023

    I wish to cancel my complaint in regards to LAX Ammunition complaint #********. I have been contacted by the business and am satisfied with their explanation

  • Initial Complaint

    Date:12/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am distressed that you have included the information below in my credit profile and that you have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct.In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****.***** *************** MORTGAG ************* -EXP, EQ **** Bankruptcy Court 1900537CCJ ***************************************************************** ******* 1806388CCJ, has violated my rights.15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 ************* (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.

    Business Response

    Date: 01/04/2023

    I apologize but you must have the wrong company. We are an ammunition manufacturer, not a credit agency. 

  • Initial Complaint

    Date:11/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am distressed that you have included the information below in my credit profile and that you have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct.In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****.FREEDOMPLUS APP1242************************** **************JPMCB AUTO 1952802059****INQUIRIES:TRUISTAUTO 06/09/2022 CAPITAL CDJR 06/09/2022 US POSTAL FC 06/09/2022 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 ************* (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.

    Business Response

    Date: 11/25/2022

    I apologize for the confusion. We are an ammunition company and do not report to credit agencies. You must've gotten us mixed up with another company with a similar name. Please retract your complaint against us as it doesn't pertain to this company. 

  • Initial Complaint

    Date:09/21/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on February 23rd 2022, I was charged on February 25th. The next day I received a call from an employee saying the **** ammo wouldnt be available, so I asked him to just cancel that part of the order. In the attached email and concurring payment info, they charged me for that. Their website and the order confirmation email say 3-5 days lead time for shipping. Its been 21 days. They created a label and then never shipped. Ive called 30 times, left 3 voicemails, no response and clearly they dont answer the phone. Can also see that the only email response was to send me an email with the tracking # that only says, as shown, that a label was created and nothing else.

    Business Response

    Date: 10/03/2022

    I contacted Mr. on 09/28/22 to try to resolve this issue and received no communication back. I have included the email I sent to ****************** on 09/28/22. 

Freedom Munitions LLC is NOT a BBB Accredited Business.

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