We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Wineadors.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for a humidor drawer on 7/22/24. Have sent multiple emails and received no response. No status updates. Item not received. Seller wont respond to messages. Either want the item I ordered or a refund.

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 4, 2023: I placed an order for three cigar humidor Spanish cedar drawers from Wineadors.com. (Part: Audew JC48A/300, Needone48L 300 & Tooka JC48 3 drawer set)Cost plus shipping: $121.00 paid in full with a Discover Card.Order #: Order No. ******** I sent several requests asking the status of the order:- Received a response 10/3/2023: "Will he finished up either this week or next. Supplier is late getting Spanish cedar in they tell me it'll be here this week, so depending on how quick it shows up, I'll have yours done later this week, or into next week."- On 12/4/2023 I asked again about the status of my order and received an email on 12/9/2023 that my order was in the process on being shipped and given a *** tracking # 1Z9R17590313806848 - I received nothing. I checked with *** on 1/10/2024 and learned that the packaged had been never given to ***. I asked Wineadors - via email on 1/10/2024 - when the package would be sent out. I have received no further correspondences.

  • Initial Complaint

    Date:10/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-21-2023, an order was placed under order. # *********, since them item have not been received or ship no tracking number, made three efforts to speak with them no phone number listed. Send three emails on their customer service page. no response on behaves of the business. as of this date October 11, 2023.

  • Initial Complaint

    Date:06/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through their website on 4/21/2023 order number *********. On 5/10/23 I emailed them for an update on my order and received a reply promptly stating that my order was being completed and shipped out at the end of that week and I should have tracking info at the end of the week. I never received the info and sent a follow up email on 5/15 and 5/18 requesting an update. On 5/19 I received an email with shipment confirmation and tracking number 1Z9R17590313361659 which stated *** was waiting for the items, which remains the current status. 5/24, 5/27 and 6/6 emails were sent asking for updates. Received two automatic replies stating they were out of the shop but never a follow up. Even sent an email through their website with no reply. I would just like my order shipped and updated info since my card was charged almost 2 months ago.

    Customer Answer

    Date: 06/23/2023

    I am looking for an update on complaint #********. Now when I check the tracking number it says shipment canceled, but I have seen a refund in my account. I am still hoping to have the items delivered if possible.  Thank you

  • Initial Complaint

    Date:04/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two years ago I ordered a $400 humidor on this man's website. My credit card was charged. I left more than twenty messages for him on his listed phone, none of which has ever been returned. I never received the humidor I paid for.

  • Initial Complaint

    Date:11/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-9-2022 I purchased drawers for my humidor from wineadors.com in the amount of $242 order number *********. On 8-22-2022 I emailed the company for an update. Received a generic email about office hours and days. No response. I emailed the company again on 9-15-2022. The company responded saying they will get them shipped out tomorrow (9-16-22). They created a shipping label with *** on 9-20-2022. So I wait a few weeks to see if they ship out. On 10-12-2022 the shipping labels was canceled and I once again email wineadors.com, no response. I email again on 10-18-2022 asking for a refund since I have not heard a response. I emailed them on 11-13-2022 letting them know I will be contacting the BBB. So thats where Im at.

  • Initial Complaint

    Date:09/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered inserts from the website, paid $296 under invoices #**** and #****. The owner has since stopped replying to emails and has not delivered the items purchased. The original order was placed the 3rd of June 2022 and as of today the 1st of September I have still not received the items when the owner said it would take 2 weeks for the order to be completed.

  • Initial Complaint

    Date:06/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seller: Wineadors.com / ************************* Order No.: Order No. ********** Order date: 7/6/2021 Item: NCH250 3 drawer set Item price: $85.00 Shipping fee: $23.00 Total amount paid: $108.00 I have sent numerous email inquiries requesting order status. Seller is completely non-responsive. He responded almost immediately to a pre-sale product question. He has not communicated even once since the sale almost a year ago. I gave him some additional time and leeway due to COVID-19 impacting small businesses, and also understanding that he is a craftsman making handmade goods. A simple online search for "wineadors.com" will show that numerous other customers have had the same experience, with few ever receiving the items they purchased or even getting any form of communication back.

  • Initial Complaint

    Date:06/22/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business stole money from and lied about resolving the delayed shipping issue. Still hasnt shipped and wont refund my money and is ignoring my attempts to contact him

Wineadors.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.