Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the purchase of our *** home there has been an ongoing issue with water building up in the crawl space. 1 1/2 years ago a contractor pumped out all the water from the crawl space and laid down a thick vapor barrier - cost $1400. Last September (9/2024), I again discovered a massive build-up of water, 3+ inches in the lower areas. I checked the sprinkler times and ensured they were running under 10 minutes per zone 5x per week. So I bought a water pump and pumped out the water. NOTE: the water to the sprinkler system was turned OFF in October (10/2024). As of March 23, 2025 there is water in the crawl space again. Yet the sprinklers haven't been turned on in 5 months.*** was called and sent someone over to inspect the problem. *** ***resentative cited multiple problems....all being the home owners responsibility. 1st issue *** *** noted: wrong sprinkler heads installed that put out too much water. (out of 40+ sprinkler heads only 7 were changed to the type noted. But again....the sprinklers haven't been on in 5 months.)2nd issue *** *** noted: gutters needed to be installed to divert water away. (I guess the building code doesn't require home builders to install gutters around the entire house.)3rd issue *** *** noted: curbing around the house is trapping water. (There is no curbing? None.)4th issue *** *** noted: Crawl space vents need to be kept open. (The vents were never closed?)Even if all of the issues the *** *** noted were the cause it still wouldn't account for the amount of water in the crawl space. My guess is that during construction the top soil to place the foundations was cleared in a U-shape and not properly re-compacted. So any water near the home flows back into the crawl space. I have no proof of this, I only know it is not the fault of the home owner. My only solution now is to install gutters on my own dime and let my grass die. I'm not the only one to make this complaint. *** is offering no help.

  

  Business Response

  Date: 03/27/2025

  This home closed in 2019 and although well beyond the Builder warranty,  we truly value our CBH homeowners and scheduled our customer care representatives to thoroughly inspect their crawl space, yard, grading, and sprinklers at our cost. We then offered recommendations to assist them with proper water management.  
  
  Our inspection cited alterations made after the home closed in 2019, including pulsating sprinklers that typically put out several gallons of water per minute. These sprinklers have been installed inside the homeowner's landscape edging (referenced as "curbing" by our customer care ***** and next to the home's foundation.  One or more downspout extenders are also terminating inside and against this landscape edging; directing and holding additional excess water against their foundation rather than properly flowing away from the home. This, in addition to winter weather and rain, will contribute to overly saturated soils.  
  
  Our records indicate we did also assist with an inspection in 2020 where it was found that the homeowner had placed several watering times under the same run time on their sprinkler timer, causing flooding, which we helped correct at that time. The included gutters, over concrete entryways, were correctly installed. 
  
  We encourage the homeowner to make the recommended changes we provided to aid in their water management.

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23105724
  
  I am rejecting this response because:

  
  None of what was cited in the response can cause this amount of water in the crawl space.  The reasoning cited "sounds" like this person knows what they are talking about.  Nothing of what the respondent referred to would be capable of flooding the crawl space in that manner that it has.  The responder is grasping at straws.  The "curbing" is lawn edging that sits ON TOP of the lawn dirt.  The "curbing" is 1"-1 1/2" inches away from the builder installed sprinklers.  The same point where the *** installed gravel ends and the grass begins.  There are only TWO downspouts...and those downspouts "terminating" in front of an above dirt level "curbing" accounts for a flooded crawl space....up to 3" of water 60ft away from the downspouts?   Laughable.  The 7 "pulsating" sprinklers out of 40 (which have NOT been on in 5 months BTW) is still being cited?  Again, laughable. The "pulsating" sprinklers were ***lacements installed by myself only because the *** installed sprinkler heads lacked proper coverage for their intended zone.  Another silly cited reason: years ago a *** *** came out and found the sprinklers were on too long (only because of poorly placed *** sprinkler heads that didn't offer proper zone coverage)......so that is now being cited as a cause? From years ago? The real cause is poorly planned or poorly built foundations.  *** can try and nit-pick at this or that but they know the real cause of most of their construction issues.  Hopefully I'm not too late to join any class action lawsuits.
  
  **** Finney 

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the weekend we discovered an significant issue with how our 2019 **** Barton home, was plumbed. We have been concerned about the noticeable settling of our concrete and with this issue we see there are structural problems. We have obviously been living with water damage from the sewage pipes for quite some time. Notes from the plumber; After further inspection of the crawlspace I found the the main sewer line is incorrectly installed due to not being graded properly and using excessive fittings which caused the clog from debris building up in low spots over time. To permanently fix the issue, approximately ***** feet of sewer line will need to be removed and raised up, rerouted, resecured. Our entire bathroom has to be replaced including drywall and flooring due to the incorrect installation of pipes. We have documentation from plumber and restoration company.

  

  Business Response

  Date: 12/06/2024

   The claimant did not include the property address associated with their claim. We searched our records by name and found multiple addresses associated with the claimants name (of which closed in 2015 and 2020, and are well past the Builder Warranty.)We show no record of the claimant contacting us regarding any recent claim, but to further investigate, we require the specific property address associated with the claim that mentions our 2019 Corey Barton home). Thank You.

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22603292
  
  I am rejecting this response because: This is not a warranty issue! This is an issue with the way the pipes were laid . See plumber notes 

  *********************
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 12/18/2024

   The claimant is required to comply with the terms of their contract and Idaho Statute regarding this type of claim. Our office has now been in direct communication with the claimant, confirmed the property address,and we were able to coordinate the plumber for an inspection and have been working to assist the homeowner with their claim and coordinating repairs.

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a home in March, 2024 from ***. While we were in the process of closing, our inspector put in that he was foreseeing water issues in the yard. Our amendment stated that we wanted it to be fixed with french drains and they responded to say that if proper grading was done, the water build up will never be an issue. Soon after, per our contract they put in our landscape. After our sprinklers were turned on with the city, we started to notice a huge amount of water building up in our yard. We contacted them multiple times and got no response. They finally got ahold of us and told us they would send their crew out, which at this point was the very end of August and the season was coming to a close. They determined that we were overwatering our lawn, but we were going off the recommend amount of time by them. The sprinkler guy fixed the timer and adjusted our sprinklers. They told us to wait a few weeks to let it dry out. Surprise surprise it didnt dry out. It only got worse. I told them about it, to which the representative was rude and told me that she would need to look at our amendments. Our sprinklers have been off for 3 weeks now & our yard is still flooded. Buyer be aware, they seem to do this A LOT with customers & no guilt when the improper grading floods a crawl space. This is why customers are seeing an increase in water in their crawl space within the first few years of being in their house. ***, do your job and stop ripping people off!!! We shouldnt have to get a lawyer involved to get you to fix your problems. We paid good money for this home & a credit of almost $9k was used to do the landscaping, for it to be the worst landscaping Ive ever seen.

  

  Business Response

  Date: 10/25/2024

   Our records indicate the claimant contacted our office on 8/21/24 regarding excess water.  We contacted our landscaper who went out on 8/28/24 and stated that they re-set up the claimants sprinkler timer/ clock for them and noted the claimant had been overwatering. They also replaced a bad sprinkler in their backyard and repairs were completed at our expense.  After receiving the BBB notice we sent our own representative to do a drive by and take photos of the claimants yard which was found to be dry with no noted standing water.  We take pride in our customer service and truly care about our homeowners. We are sorry to hear they are unhappy after repairs and are happy to provide further guidance on proper water management as needed.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on 7/26/2024 on our CBH property. Per CBH after closing you do a walk through with the superintendent of CBH home per that subdivision. We did the walk through and made a list with the superintendent of items to be addressed. One which was the front and back lawns. Due to flooding of the front lawn prior to closing and the landscapers continuing to mow the lawn, there are areas that are still flooding or I could say areas that have sunk, including sprinkler heads and the lawn is still flooding. Per the superintendent they would address and have fixed. We have not had anyone out to address or fix as agreed upon. The back lawn has areas where it is puddling as if a sprinkler head is broken or a sprinkler line is broken and the sprinkler box is always full of water.

  

  Business Response

  Date: 09/04/2024

    We have been in contact with the Claimant and have been handling all warrantable items per our 1 year builder warranty. Our Landscaping contractor performed repairs at the property on August 8th, and the adjacent flooding from the ********** area was addressed on August 14th through the *** Management Company. Our construction manager checked the site on September 3rd,  and we are in the process of scheduling an additional meeting with the Claimant at the home to address their final concerns.

  Customer Answer

  Date: 09/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** And ***************************

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am new home owner and I bought my first home with CBD at ********, ******************** last year September. Immediately after I moved in, winter kicked in and I started hearing loud ticking noise in my master bedroom continuously overnight even when the heater is tuned on and after too. CBH construction and IKON Air team has visited a few time and tried different things, but the noise issue is not resolved completely.CBH response is "The builder has informed us that the noises in your home are very minor now, after the previous attempts were made to repair this. The builder has exhausted all efforts to eliminate the noise, and there is no further action to be taken"I am not getting any response from them on this issue.I have already told them that I am a light sleeper and not able to sleep during the night because of this continuous ticking sound. Also I don't think it is normal for any home. This review is for all the wasted efforts for 8 month I put in and for all the sleepless night I had and I am still gonna have. CBH says that it normal to have metal noises at home. My response was that any noise that is continuous though out the night is not normal. Hopefully nobody goes though this. Please check everything before you move in.

  

  Business Response

  Date: 07/18/2024

  We are aware of the claimant's frustrations and are sorry to hear of his continued dissatisfaction.  **** noise is typical with systems with metal components, and the noise was within 2-10 Home Buyers Warranty construction standards. Although this is not a warrantable item, we strive for 5 star service and sent our Customer Care team and Trades to his home multiple times. They worked diligently at their cost (opening the wall and providing a foam installation at the area of his concern) to reduce the **** noise for the claimant.  The noise was improved and our team has provided all that we can for the claimant.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home was purchased in March of 2022, standing water discovered in crawl space May of 2024. CBH refuses regrading, water remediation, or any culpability whatsoever in the poor construction and condition of the crawl space. Vapor barrier has holes and seams that allow water into the crawl space area, grading is so poor as to create two separate low spots that collect water up to 4 inches deep. Drainage grading does not direct water towards the outside of the house, but rather towards the two low spots in the interior. Several neighbors report the same issue and have had to pay to have their crawl space dried out, but that won't prevent future incursions and standing water. Repair cost from third party to drain, dry, regrade, and add drainage system is quoted at approximately $20,000. I would like CBH to either fix the grading, drainage, and vapor barrier, or pay at least half of the thrid party cost, considering that their poor workmanship is the root cause of the problem.

  

  Business Response

  Date: 07/12/2024

   In reviewing this claim, there was no address provided by the claimant.  We did identify a property under this claimant's name that the 1 year builder warranty expired in March of 2023. We show no claims or correspondence during the warranty period regarding these issues.  We delivered the new home with code required grading that requires excess water to drain away from the foundation, but is to be maintained on their own property (not into their neighbor's yard).  It's the homeowner's responsibility to maintain proper grade after installing their side/rear landscaping, and beyond.  We have not received any communication from them directly regarding their concern, but our customer care team is reaching out to schedule an inspection of their concern and to offer an assessment and assistance where we can.

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21927967
  
  I am rejecting this response because:

  This has nothing to do with exterior grading, though all exterior landscaping maintained the original exterior grading. This is regarding the crawlspace specifically, and the fact that there are two separate large low spots that collect water rather than having the crawlspace graded to direct water out towards the exterior. Additionally, multiple neighbors in our subdivision (****************) have needed crawlspace work done to address this same issue, leading me to believe that CBH is well aware of the problem since they have reimbursed at least one of the neighbors for the cost of drying out their crawlspace. The response that "it's your problem since it didn't get bad enough for you to notice within one year" is insulting, dishonest, and ignores the reality that this issue renders homes unsellable without significant investment. I would think that CBH would care enough about their reputation to both fix the problem at the builder level by not accepting substandard work by their contractors, and to remedy the situation when multiple customers have the same complaint in the same small area. Clearly CBH cares only about the money and not about the quality of their homes. I request reimbursement of at least the cost of drying out the crawlspace, which has been paid to other customers ON OUR BLOCK, in the amount of $2500.  

  Sincerely,
  
  *************************************

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBH has been advertising a community pool in the ************ Subdivision for two years and has yet to put one in. They have changed their Future Pool sign multiple times because they wont put one in. They continue to build sell homes based on the premise of there being a pool and have raised out *** fees due to the pool even though they havent put one in. They keep blaming it on Meridian and the *** but its CBHs responsibility to put the pool in. The situation seems fraudulent since they continue advertising there being a pool and they havent put one in. Their permit was approved, expired, has been renewed and expires in November 2024. Our entire community feels lied to and doesnt want to have to take legal action if CBH can put a pool in ASAP.

  

  Business Response

  Date: 07/03/2024

   While there have been unexpected delays, we are very excited that things are progressing forward with excavation starting within a week or two.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchased 2 CBH homes in the same subdivision - one directly from CBH in 2021, and one from the first homeowner in 2023. Both homes have water intrusion in the crawlspaces which was discovered in February 2024 (prior to irrigation water getting turned on), and both homes have a history of backyard flooding/grading issues. After water was discovered I had an independent company assess both houses and they recommended subpumps ($6k+ each not including electrician). For the home most significantly impacted, we have had standing water in and out of the crawlspace and it was only recently we were advised by CBH that 72 hours is their standard for standing water (online Idaho code states "...or that the surface water does not readily drain from the building site, the ground level of the under-floor space shall be as high as the outside finished ground level, unless an approved drainage system is provided", CBH's own standards book states "Crawl spaces should be graded and proper exterior foundation drains installed as required by the prevailing building codes to prevent water from accumulating. Standing water in more than 20% of the crawl space or more than 4 inches deep in any contiguous area of 16 square feet is a deficiency"). We have now had significant water standing in the crawlspace since at least 5/2/2024, and received varying answers and criteria for crawl space water which from the code appears to be unacceptable to even accumulate. I am informed there is a row of houses on the same street that have subpumps installed and paid for by CBH (and 2-3 of the houses were within 3 years of warranty - I have been informed by CBH representative structure is warrantied 6+ years). I have also gathered from all of these inspections the reason this continuously happens - CBH is well aware it is an issue with the way the land is developed and the houses are built.

  

  Business Response

  Date: 05/23/2024

  We have been in contact with the claimant regarding her concern. Our warranty superintendents assessed her crawl space, yard, grade, and sprinkler settings multiple times, even though our 1 year builder warranty expired several years ago, and this claimant is not the original homeowner. We truly value our CBH homeowners and feel our team has offered incredible service to the claimant at no cost. **** assisted her in monitoring her crawl space since she first reached out to us in February, and water was only found at our most recent visit. Our assessment showed that overwatering was occurring on her property, and a sprinkler was hitting her home. Both issues were adjusted at no cost to her. We also offered to provide a one-time courtesy dry out of two small undissipated spots identified at our recent assessment.

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21722819
  
  I am rejecting this response because: 

  While sprinklers were adjusted at the property located at 102 it does not address the fact the crawl has documented evidence of flooding prior to irrigation getting delivered to consumers. The property at 3959 also had crawl space flooding on the same occasions as 102 prior to irrigation getting turned on - each time there was rain or snow melt, and we are the original owners and also have a documented history of backyard flooding at this property that was only remedied when we put in drains that were denied by CBH during our first year in the home. Both crawlspaces flood after snow melt and rain. 

  Prior to irrigation getting turned on each time I reached out to CBH for both houses they were not able to inspect the property promptly and there was no urgency. By the time the warranty inspections occurred the spaces would drain standing water as there was no further rain/snow melt (but always still damp underneath). Now that irrigation is on there is a higher level of urgency. Minor adjustments to sprinklers were made which while appreciated were not requested. Upon inspection by the landscaper he said the sprinklers were not the cause of the water in the crawl at 102, he was concerned with the water table and also stated the **** in the soil causes this to happen. There is a row of houses up the street from 102 that have had subpumps installed and paid for by CBH outside the '1 year warranty'. I understand CBH wants to perform their own inspection of the property however the current level of service was only available once irrigation was turned on so it could be the scapegoat reason, we can be blamed and brushed aside. This is typical as you can see from other BBB complaints. The timer reset by CBH landscaper is also considered 'overwatering' as it is more than the 5 minute guidelines set by CBH. 

  Including a log of events:
  2/6/24 - Standing water for both homes (102 & 3959) first reported to CBH homes
  2/8/24 - Followed-up with CBH as no reply to initial email, CBH replied and warranty superintendents scheduled for 2/22. I emailed over inspection pictures from a third party inspector performed on 2/6 (water bed under barrier of both homes, subpumps recommended for both homes)
  2/22/24 - CBH warranty superintendent's first inspection - "little to no water was found". Recommendations given to extend downspouts away from homes, contradicting theories for water in the crawlspace given including water traveling from the low spot where downspouts are to the high spot, diminished need for subpumps, comparisons to other homes that have much more water and effervescence eating away the concrete (I did not include that in my complaint but we have a significant portion of concrete that is clearly damaged by water that began this year). 
  2/23/24 - I called the Director of ******** and spoke to him about these issues. He explained the 'tolerable' amount of water in the crawlspace which was more than 20%, 3-4 inches or more. Agreed to another inspection in 3 weeks.
  3/8/24 - Standing water discovered over and under barrier at 3959 and reported to CBH. I was told to wait for 3/14 appointment.
  3/14/24 - CBH warranty superintendents found no standing water
  4/6/24 - Standing water at 3959 and 102 found and reported to CBH on 4/8/24
  4/11/24 - CBH warranty superintendents inspected 3959 and found no standing water, no inspection at 102 as there was no visible water. pending what the next steps are.
  Around 4/17/24 - irrigation water delivered to consumers
  5/2/24 - water at 102 discovered and reported to ***, I was told to wait 72 hours for the water to dissipate (this is new information)
  5/5/24 - Informed CBH the water had not dissipated
  5/6/24 - Scheduled CBH inspection by Director of Warranty (DoW) and landscaper
  5/8/24 - Inspection performed, landscaper changed sprinkler clock watering and scheduled to make minor sprinkler adjustments and check if there is a buried sprinkler head blowing towards the crawlspace in the backyard. DoW inspected crawlspace and agreed the level of water could not have been caused by the level of watering that was occurring or sprinklers blowing through the crawl space vent. Said would schedule someone to come pump water out.
  5/13/24 - Landscaper made sprinkler head adjustments and checked for potential buried sprinkler head and none was found. Did not think sprinklers were cause of water in crawl space and cannot explain what happened prior to irrigation getting turned on, other than the **** and possibly water table problem. 
  5/15/24 - Misled to believe this was a water dry out appointment but it ended up being a 'check' of the water, which had mostly dissipated (it has not rained for a few weeks), although there were wet spots above the barrier still. 
  5/16/24 - CBH offer to courtesy pump/dry the crawlspace (first time this was offered).

  This entire subdivision has a history of water issues and crawl space flooding that CBH is aware of and never disclosed to buyers. For anyone that is looking to purchase or has purchased a CBH home - 1-2 days after it rains or snow melt occurs you need to go down into your crawl space and feel under the vapor barrier - go the the lowest point of the crawl space as the water will work it's way to the lowest spot (as confirmed by many CBH employees/contractors). If it feels like a waterbed it is a major problem - immediately report this to CBH and notify your neighbors. Continue to monitor the water.

  I am having the subpumps installed by the same company (coincidence) CBH uses on the other houses they have paid for (outside of the stated 1 year warranty CBH is setting as precedent). I will be exploring legal recourse in the meantime. 

  Sincerely,
  

  
  ***********************************

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a home from CBH, company failed to follow the grading proposed to the city, the lot is out of compliance and as such is flooding immensely. We have reported the issue to CBH as well as the warranty company 2-10. CBH claims that the flooding is due to us not landscaping properly despite the entire level of the neighborhood being flooded. There are at least five properties with at least six inches of standing water flooding their entire backyards from the most recent rain. This is a grading issue, this is not a resident issue, no amount of bushes, rock, or dirt fill would fix the issue caused by CBH and their poor landscaping. This is a final attempt to get them to complete the work required before pursuing legal action as a neighborhood.

  

  Business Response

  Date: 04/11/2024

  We recently received excessive heavy rains over a short period and many areas across our valley were affected. Excess water will pool on each owners property, as designed per code required grading.Flash flooding or its damage are not warrantable.  Water should dissipate as soils and weather allow, typically within ***** hrs.  
  The claimant received completed grading with builder front landscaping in May of 2023. After receiving the claimants current concern, we sent a representative to the area to inspect the current conditions,and confirmed the excess water has dissipated. Also, the rear and side adjacent property owners have either not fully completed their rear landscaping or have not maintained their included builder berm which contribute to the claimants flooding.    We encourage the claimant to complete their rear/side yard as well as working together with their neighbors for the best possible water management during extreme rains. 

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21558422
  
  I am rejecting this response because:

  Per the warranty,  water within ten feet of the home should be gone within 24 hours.  It was not. Standing water pools in the yard and has done so prior to the large storm.  In fact, the warranty claim was submitted in February,  before the storm even occurred.  

  With the guidance of an attorney,  we were alerted that this is in fact a breech of contract due to a construction defect.  We are obtaining the engineering plans for the property and will be getting a professional evaluation as to whether the grading was done to the specifications in the engineering design.  We will be submitting a **** if this doesn't resolve this issue.  

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21558422
  
  I am rejecting this response because:

  Per the warranty,  water within ten feet of the home should be gone within 24 hours.  It was not. Standing water pools in the yard and has done so prior to the large storm.  In fact, the warranty claim was submitted in February,  before the storm even occurred.  

  With the guidance of an attorney,  we were alerted that this is in fact a breech of contract due to a construction defect.  We are obtaining the engineering plans for the property and will be getting a professional evaluation as to whether the grading was done to the specifications in the engineering design.  We will be submitting a **** if this doesn't resolve this issue.  

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a home from CBH October 12,2022 for $445,000. We have structural damage to the home including floor joists that are not connected and water damage from improper installation of the **** equipment. We have submitted several warranty claims to have the structural damage repaired but have had no luck. The home is not safe to live in but we have no other options. We have been left with a hole in our ceiling for 2 weeks now. We have had to take multiple days off of work to accommodate certain repairs and have had reduced pay because of this. We are seeking to get all of our money back and get of the house as soon as possible.

  

  Business Response

  Date: 03/06/2024

   We have been in contact with the claimant regarding their claim and actively working with them to coordinate trades to complete warrantable repairs. Initial repairs are completed, and we are currently working to schedule a painting tech to finish up.   We understand coordinating scheduled repairs can be stressful and we are working diligently to complete them as quickly as possible.