Reviews

Review Details

• Review fromMarie D

  Date: 07/19/2025

  2 stars
  I submitted an application I send $170 so call a deposit only to fine out I got no house or apt because I cancelled and not denied??? I am 82 yrs old was moving in with my grandson however its not fair I **** like my deposit back what kind of business is that no wonder there is a lot of homeless out there the little guy always get kicked around

• Review fromDavid M

  Date: 06/24/2025

  1 star
  Im reaching out with hope and a bit of frustration, hoping you can help us find a smoother path to our dream home with CBH. My family and I were thrilled about buying a home, but the past few days have been a whirlwind. After submitting bank statements and W-4s as outlined on your website, we learned they didnt meet expectations and a manager asked for more, which cost us three days of progress.We paid the application fee, passed the background check, and have a solid credit score with verifiable income. Using the program lease to own on a 3 month lease from apartment to home. However, our interaction with the regional manager left us feeling unheard and unwelcome, especially after I expressed frustration about a 2-3 day response delay. There was also a mix-up about our annual income,simple math, but it added to the confusion.Were not giving up on our dream of owning a CBH home, but wed love to work with someone whos approachable, cares about our journey, and can guide us through the process with clarity. Can you help us connect with the right person to make this happen? Were excited about the possibility and grateful for your support.Warm regards,***** ******* ***

• Review fromChristine C

  Date: 03/19/2025

  1 star
  The *** ********************** and their management company, ***, have completely dropped the ball. Emails? Ignored. Follow-ups? & Ongoing concerns? Completely disregarded. Instead of addressing homeowner concerns like responsible adults, they decide to escalate things to their legal team. And when I pointed out their blunders, they had the audacity to tell me I misunderstood the community guidelines. Classic movepass the blame instead of doing your job.But it doesnt stop there. I also asked a simple question: Do the **** rules override city, county, and state laws? Guess what? They avoided answering. Why? Because they know those rules dont have that kind of power. And this is the problemtheyd rather leave homeowners in the dark than provide transparency. Its a mess, and they know ***** heres the deal: if youre thinking about moving into this community, do your homework. Talk to homeowners, review those documents, and ask yourself: Is this the kind of leadership you want running the place? Because if you want answers, be ready to face a brick wall. They dont prioritize homeownersthey prioritize making their own lives easier. And that, my friend, is not how you run a community. They care more about how your trash bin is placed than actually building amenities that homeowners can actually use and enjoy. Its almost like theyre more invested in micromanaging the small stuff than creating a community where people can actually live and thrive. Meanwhile, real improvements that benefit everyone seem to be nowhere on their radar.

• Review fromJeff M

  Date: 09/19/2024

  5 stars
  CBH homes just does things great. I thought I had a crack in my shower room and call the warranty company and CBH homes was out and checking the shower tub from another contractor and it was a razor blade cut and was able to sand it down and clean it up and make it like new! After the event I looked into the detail of the warranty and I thing showers and tubs are not apart of it. So I am 100% happy with the home. I bought my home in June 2024 and I am very happy with it. Thank you!

• Review fromPrasad K

  Date: 07/16/2024

  1 star
  I am new home owner and I bought my first home with CBD at ********, ******************** last year September. Immediately after I moved in, winter kicked in and I started hearing loud ticking noise in my master bedroom continuously overnight even when the heater is tuned on and after too. CBH construction and IKON Air team has visited a few time and tried different things, but the noise issue is not resolved completely.CBH response is "The builder has informed us that the noises in your home are very minor now, after the previous attempts were made to repair this. The builder has exhausted all efforts to eliminate the noise, and there is no further action to be taken"I am not getting any response from them on this issue.I have already told them that I am a light sleeper and not able to sleep during the night because of this continuous ticking sound. Also I don't think it is normal for any home. This review is for all the wasted efforts for 8 month I put in and for all the sleepless night I had and I am still gonna have. Hopefully nobody goes though this. Please check everything before you move in.

• Review fromChase B

  Date: 07/12/2024

  1 star
  I was a tenant with CBH at the ******************** in ***** off of *********** and ************. I lived there for 9 months with my fiancee. When we first moved in, the upstairs carpet reeked of cat urine. We complained about this to our move-in manager, who promised this would be added to our move-in checklist that they keep on file, in order to protect us when we moved out. Low and behold, 9 months later we move out and receive an email from the company that we owe them an additional $250 after keeping 100% of our $2,000 deposit. This was due to them charging us over $1700 for the entire upstairs to be recarpeted due to it being soaked with cat urine. We don't even have a cat. We had a dog for the last few months of our occupancy, and the dog was always downstairs, or in her kennel. Never allowed to roam on the carpets. When I reached out to complain, they had lost my move-in sheet, and said they couldn't help me, and that I would need to pay my balance in full, or they would submit it to collections. This company is a joke, they are actual thieves. I am not surprised to see their BBB rating is so low. It turns out they treat their homeowners exactly how they treat their tenants. This company has no integrity, and if it weren't for such a trivial amount of money, I would be pursuing them in small claims court. Do not ever rent, or purchase a home from this company. Stay far far away!

• Review fromCathy h

  Date: 05/11/2024

  1 star

  Cathy h

  Date: 05/11/2024

  We purchased the house three years ago. During the last three years, we experienced the worst builder for the house. First, our house is a 3 car garage, CBH homes just filled two concretes for the sidewalk, left 1 empty. So we have to pay for extra to fill the concrete for the sidewalk, otherwise there is no way to drive the car directly to the third car garage. Second, their dishwasher had odd plastic smell after washing the dishes. We spent another money to replace a new dishwasher by ourselves. Third, our floor had cracking sound, after I told them several times, they hired their people to repair it. Fourth, the garage door had problem, their contractor action garage door didn't fix it. The problem was still there. Four things happened for 1 year warranty. Fifth, after 15 months we purchased the house, our oven glass shattered without any signs. We hardly used the oven, less 3 times. They refused to replace it. So, we had to buy a new one by ourselves. Sixth, our kid's window was installed improperly and left a huge gap, and we had to pay for extra bill for the winter. They fixed but refused to pay for the extra utility bill. Seventh, after 5 months of the warranty, the garage door still had same problem, their contract checked and said nothing wrong. Then finally,1year later, my garage door crashed to the ground. We had to hire a professional garage door to replace it. We noticed the CBH homes and they refused to pay for any loss. So I sued them to the court. The judge said, it was out of one year warranty and denied my claim. This is the worst builder we have met. Please be away from CBH homes, away from their super contract. By the way, we had so many experience in moving and living in different houses in the past. From the house over 40 years to the new houses, we haven't met such poor quality house like CBH homes. Shame on you, shame on your business. If there is 0 score, I would rate that.
  

  CBH Homes

  Date: 05/15/2024

  CBH has carefully reviewed and responded to this homeowner's concerns since the time of the initial report. Our team acted quickly and dispatched members dedicated to making any warrantable repairs within the Builder warranty period. Homeownership involves ongoing maintenance; out of warranty repairs and normal wear and tear is expected over time. The request for reimbursement for utility usage, and the garage maintenance that was inspected and deemed in working order by the contractor, are not warrantable per the terms of our builder warranty. CBH Homes covers warrantable defects within the first year and, after that, repairs and maintenance are the homeowner's responsibility. In 2023 CBH Homes was awarded the Platinum Builder Award from 2-10 Home Buyers Warranty. Our team strives to provide the best experience and valuable maintenance tips to all of our homeowners. Our how-to maintenance videos can be found at ********************************************************************.

• Review fromMa F

  Date: 01/11/2024

  2 stars
  My home is fine minus a few things that the builder refused to fix after inspection. They did fix a chip in the concrete by putting a glob on it. Now it sticks out and is a tripping hazard, thanks CBH. Beware of their negotiating team, they like to hide stuff in addendums and hand write things in. They will do anything to get in contract quickly. They either have a sales model of lying or they have deep rooted communication issues within. I was told a bunch of different stories during the closing process on when stuff would be installed or finished. My home was not move-in ready after close. Like everyone else here has said, they pass the blame and will even tell you that you were the problem. Instead of admitting that they had a bad practice or idea they will gaslight you and then offer you a preferred contractor with scheduling preference. I called a few subcontractors in the area for quotes on multiple things and they all have told me that they deal with this all the time with CBH. Maybe CBH needs to do an internal audit on employee conduct before word gets out.

• Review fromAJ C

  Date: 10/07/2023

  1 star
  No accountability. Good luck trying to get anything fixed after you move in. They make big promises during the walk through - "just call and we will send someone out" - what a joke! If you call, they RUDELY direct you to their website to submit a claim, and then they do nothing. I sent the pictures requested, and no response. I had to send a demanding request to get someone out to look at our broken sprinkler system before the irrigation got shut off and they couldn't do a proper inspection. Pretty sure they are just waiting out the 1yr warranty, so we will have to live with the huge flooring gaps, cracks our cabinets from the installation (that they say is not covered under the warranty), and a dirt hill that was supposed to by hydroseeded but it never took and now I have no landscaping on it. These are just a few of the things we presented, but they will not fix. So glad I paid over half a million dollars for this! I learned my ****** in buying a CBH home!

• Review fromJamie J

  Date: 08/17/2023

  1 star

  Jamie J

  Date: 08/17/2023

  After you buy a home and have more homes built in the subdivision they will not respond to issues with new homes being built. Not the homes them selves but the cleanliness of their subs and major safety issues. Emails with pictures and many phone calls and they still will not meet me in person to hear my concerns. All I get is we will pass this along to the right team. Nails in the road and many days I come home and cant even get to my house because of their subcontractors ie concrete pumps, concrete trucks or trucks and trailers littering the road. I have yet to see a cbh construction manager or superintendent on site to see what is happening on THEIR sites. Its a joke and wont do it again.
  

  CBH Homes

  Date: 08/22/2023

  We're sorry to hear you have not received a response to your concerns of the trades still building within your community. The construction manager does receive those concerns and typically checks each community's jobs daily. We'd be happy to follow up on that, please reach out to us at ***************************** to let us know what community are you in.

  Thank you! - Team CBH