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Business Profile

Fire and Water Damage Restoration

Resto Clean
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Resto Clean was contracted to help with a water damage restoration project beginning January 12th of this year. 6 months later we had multiple issues with their contractors providing an inadequate level of work. We hired another company to complete the work and the job was done in less than 2 weeks. Resto Clean didnt provide work for more than half of the contracted/quoted services and has sent us the full bill. We were left with a bowed wall, a damaged brand new vanity that is still sitting in our garage uninstalled, never received trim, they never painted, and our outlet covers couldnt fit back on the wall because the wall was so wonky. Thankfully another company has fixed all these issues but restoclean has been criminal in the work provided and billing for the full project when on their last day on the job, the project was FAR from complete.

    Business Response

    Date: 08/22/2022

    We only charged for work that was completed.  The wall was "wonky" only due to the 4" pipe that was installed by a plumber that was hired by the homeowner.  Please list out any line items that were in the estimate that we did not complete and I will take them out.  

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