Complaints

This profile includes complaints for Truckstop.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Truckstop.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Truckstop.com

  222 N Plymouth Ave New Plymouth, ID 83655-5532

• 

  Truckstop.com

  PO Box 99 New Plymouth, ID 83655-0099

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Factored the load with Truckstop Factoring. That is what I am been doing for the past 16+ years. Had some issues with them previously, but everything was good after. So, on February 15 2024 factored a load with them and if there is any issues, they always called me or email me. On the top of this they have 90 days grace ******* So, no emails or phone calls was received from them since that time. May 5-6, 2024 we tried to go on our account with them and the account was blocked. After making a phone call to them, we find out that they put our company in collection department. They put my company into a collection over $350 that we were not even aware of that we had to pay them back. No calls, emails from them. They did not even wait 90 days from the time invoice was send to them. Even thou we have a contract with them since 2007. So, technically the way they did it, it is illegal. They are braking a law. Just simply send it strait to a collection. Even a collection department did not called or mailed us anything. Been with them for more than 16 years and lately there been lies all the time. This is the way they treat their costumers. Also, called factoring nd asked them to connect me with the manager to resolve this situation, but they do not want to connect with manager to resolve it.

  Business Response

  Date: 05/08/2024

  Hello *******,
  Truckstop attempted to contact you on 04/04, 04/10 and 04/18 respectively.  We contacted the broker and  on our email on 04/09 we encouraged you to speak with them regarding this as well. Since we did not receive any further communication from you and we were not able to recover the $350 from future loads, we completed our due diligence and had to send you to our 3rd party vendor to complete the collections process.Unfortunately, there is no 90-day grace ****** for which we must wait to collect from a carrier. To resolve the balance you will need to speak with Altus to review and resolve.
  
  Thank you, 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is that I paid for a service that I haven't be able to use and the Truckstop.com ****************** is just not answering the phone I already spent almot 2 days trying to speak to somobody just to cancel the service but its just time wasted on the phone. They just have people that answer the phone to buy product but not to fix a problem or cancel the services, what a convenience. At this point I'm worry that this company is going to keep charging me for a service that I'm not using but impossible to cancel.

  Business Response

  Date: 05/08/2024

  *****,
  Sorry you had difficulties accessing our website and speaking to our support team. We see your cancel request has been completed, we would love the opportunity to have one of our support team reach out to you directly to assist you with getting access to your account and helping you use the load board to find the best loads for your truck. 

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23, 2024, truckstop.com made fraudulent charges in the amount of $298. These charges came two months after I informed them I was not interested in their loading board. These charges were made without my consent but they refuse to refund the unauthorized transaction. I've made several complaints to truck stop.com, and although they approved the refund it not available to be paid.These charges stem from a 14 day free trial that was cancelled before the 14 days. I've sent emails proving my case but truckstop.com will not refund this unauthorized charge

  Business Response

  Date: 03/29/2024

  Truckstop spoke to ******** on 3/14 and informed him that our accounting department issues checks monthly and it would be sent soon. He was still pretty unsatisfied however it is due to the fact that he closed his bank account and we could not issue an electronic refund. Confirmed with accounts payable that the check has been issued and he should receive it within 2 weeks.

• Initial Complaint

  Date:03/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a customer of ********************** for years. The price keeps going up and up and they continue to ignore carrier input and cater to brokers by continually allowing them to post double and triple loads without putting the rate and load details. However, my complaint isnt about any of this.Truckstop has instituted a two-step authinication. They say its for account security but it is to provent companies from sharing logins and force customers to buy more over priced licences.Thats al well and good, However, this authinication process is flowed and continualy locks my staff out, completly stopping business operations until support can be reached. This has happened 4 times in a 3 week period and support takes hours to get ahold of each time.

  Business Response

  Date: 03/15/2024

  Hello ****,
  Truckstop is a trusted partner with our customers, Truckstop implemented 2 step verification because the significant increase amount of fraud that is happening in the industry. This was a very critical step to reduce fraud in ID theft that we have been seeing in the industry. I know it does add friction to get into the loadboard but it is a necessary one to protect our customers. We have been transitioning all our customers the last 3 weeks which has increased our call volumes. I'm happy to report we finished the last of the transition yesterday. Today, I'm seeing our call volumes returning to normal so you should be able to get a hold of us without long waits.

• Initial Complaint

  Date:03/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel my subscription. I access the portal to do so and the manage account to ****** says I don't have an account to manage. I tried calling and I held the line for over an hour, and I also requested a call back, the chat box didn't help either. No results. I am paying for this site, and I have not had any work from it in a few months, so I want to cancel.

  Business Response

  Date: 03/29/2024

  Truckstop has tried to reach out to ****** multiple times through call and email about his concerns and process for cancellation for him.  We have not received a response back.  Truckstop did submit a cancel request for him because of this BBB complaint.  However never had any communication from ****** that he wanted to cancel except through this process.   

• Initial Complaint

  Date:02/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been customers with the Truckstop factoring since 2022. We primarily factor loads from a very large broker.There have been several instances of ** going days/weeks without payment. The primary reason we use factoring is because we work with a broker whose pay terms are 60 days from date of invoice submission. Now we have not received a single payment since 2/1/2024. We depend on consistent Cashflow to run daily operations. Due to changes made to the factoring banks website, I am now unable to see what load numbers are due or past due. This has made it extremely difficult in trying to communicate with broker on what loads are due and when they are due. Though, the whole point of invoice factoring is that they are supposed to collect on your behalf. The broker is completely unaware of the situation and I have had to communicate with them in regards to what loads need to be paid. I had compiled a list of all loads and deducted the loads based on payment remittance documents that the broker forwards to me. We have had to take a loan out to cover expenses and pay our employees.The 3% in factoring fees that we pay to them should be what we pay them to do their jobs. However, no one can help or do anything for us. One of their employees suggested we get a single letter of release so we can try to get payment from broker directly but now, all of a sudden, they say that we cant do that. So we are literally being held hostage by the factoring bank and have not been given any direct answers or solutions to this problem! The broker cannot pay us directly and the factoring bank will not pay us either. The factoring bank is not holding up their end of the deal they advertised. We should not have to be taking out loans if in agreement with a factoring bank. Either theyre terrible at record-keeping, communicating with brokers, collecting payments due, or all of the above. Absolutely awful!!We want specific answers and solutions

  Business Response

  Date: 03/04/2024

  Truckstop Factoring spoke to ****** and got to a resolution and unfortunately are losing their business because we cannot factor the main broker they haul for. She said went above and beyond to resolve this with her and the broker however didn't have the outcome she desired.  

  Customer Answer

  Date: 03/07/2024

  ********************************* was extremely helpful in resolving this and communicating with us. She was extremely honest and did the best she could to try and help us. 

  In the end, Truckstop resolved this issue for us and I would still recommend them to others based on how they were able to make us whole in this situation. 

   

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive use truckstop for years I paid 149 for the pro version but was getting basic version results every load I called on as soon as it posted every one was already booked there cheating truckers out of there money by advertising a service but only getting a partial service bottom of the barrel as ffar as load boards are concern do not subscribe it will be a complete waste of your time and money

  Business Response

  Date: 03/04/2024

  I'm sorry you feel that way ******. Truckstop work with both carriers and brokers to have a quality product to help loads from the spot market move across ***************** and ******.  I encourage you to reach out your account manager and they can give you tips on how to find quality loads that will get you where you want to go.  

• Initial Complaint

  Date:12/14/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  internet truckstop payments llc has refuse to remove an unjustified UCC-1 LIEN. Which has cause my business to lost multiple business funding opportunities.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a new trucker broker, I had been talking with sales rep for a few months and then I reached out ready to buy to start getting business. After I made the purchase I later found out that it wasnt a load board product. A load board allow you see loads shippers post for carriers so you can match carriers up with shipper loads. When I realize the mistake zip reached out and was advised that it was a carrier compliance product and I stated I dont have any carriers; I have to see the loads to get the carriers to make money. I have sent several emails stating cancellation and that I will receive call back concerning refund and it is almost 30 days later, Its not buyers remorse but it isnt what I thought O was ordering, I have email concerning cancellation but keep getting the run around concerning the refund. I want a refund because thud isnt a product I can utilize, please help me get live person

  Customer Answer

  Date: 01/03/2024

  Rep claimed to process refund but I never received refund. 

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware of Truckstop.coms unlawful business tactics. Originally I signed up for the $99.00 a month subscription and tried it out for a few months to no avail. Truckstop.com charges up front and I was fine will that! But I was extremely shocked when I received an additional invoice and I realized they had stolen an additional $149.00 with out my authorization after I cancelled and I no longer had access to my Truckstop.com account. Around Sept. 14th - 16th, weeks before my next billing cycle I called and canceled my account. Unfortunately they did not provide me with a confirmation number; which I found was very odd, after asking for one. I now see that this was intentional and why they do business this way. Once I canceled they closed the account and stated nothing else was needed.Below is how they billed. They say you need to cancel within 5-days prior to their billing but dont state when their billing cycle starts or ends and based on the way they billed me it was not consistent. Oct 13, 2023 - TRUCKSTOP: $149.00 / Sep 25, 2023 - TRUCKSTOP: $99.00 / Aug 14, 2023 - TRUCKSTOP: $99.00 / Jul 13, 2023 - TRUCKSTOP: $99.00 Once I noticed what had happen! I called and called trying to contact them and couldnt get through for hours, I left a couple of messages and finally a lady named ***** called me back. I was met with the run around. ***** couldnt explain why I was charged after my cancellation and she agreed that she seen my cancellation a month prior and stated that she needed to look into it.They sent me this: Based on our ******************* you must contact our office 5 days prior to your next bill cycle day to cancel your account and the automatic payment withdrawal. They also state that we do not refund or pro-rate for partial billing periods including inactive authority or self-service upgrades as we are subscription based and not usage based. Therefore, no refund will be issued. As long as your account was not immediately suspended.

  Business Response

  Date: 11/20/2023

  ***** requested to cancel on 7/20/2023, but then talked to customer service representative noted "customer decided to keep the service and then emailed him with a list of brokers about loads he was looking for." Truckstop shows a new cancellation on 11/07/2023 which will cancel his service on his next billing cycle day. We have no record of a cancellation request between 7/20 and 11/07.