Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/11/2025, I placed order ******* on **** Knife's website. My credit card was immedietley billed the total amount of $1298.92. My order remains unfulfilled. I have reached out to Buck Knives on several, via email, on several occasions but have not recieved a responce. I reach out to Buck Knives via their customer service phone number and was told my order was flagged as fraudulent. I informend the customer service agent that my order was not fraudulent since my credit card was successfully billed the full amonunt. I have yet to recieave any type of resolution of communication from Buck Knives.

  Business Response

  Date: 02/26/2025

  Good Afternoon, 

  I apologize about the confusion. Your order was picked up by our web security firm as a risky order because of the ** address related to your shipping and billing address. Our customer service team refunded your account after receiving your email. That refund was processed on February 19th @12:23pm PST. It can take 7-10 business days for banks to issue the refund. 

  Thank you,
  
  **** ****
  Customer Service Manager
  **********************
  ************ 
  
  
  Through superior craftsmanship, we build purpose driven knives that perform for generations  

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address the issues I have experienced with my **** 110 Auto Elite and the lack of response to my previous email. As a lifelong user of **** ********* I have always trusted the quality and reliability of your knives. However, my experience with the 110 Auto Elite has been frustrating and disappointing, and I feel compelled to bring this to your attention with the hope of a final resolution.The initial 110 Auto Elite I received had a defective lockback finish with visible gaps large enough to fit a business card through. I returned it to Buck Knives for repair, but when it was returned, I found that a significant part of the handle had been ground down, removing the G10 texture and compromising the grip. The blade then became loose, necessitating another return, and although I received a replacement, the spring on the replacement broke within a month.After this last break, I emailed Buck Knives, yet I have received no response. I am reaching out once more, hoping to finally receive a knife that meets ****s high standards. All I am requesting is a 110 Auto Elite without defects, one that I can rely on, as I have with all my Buck knives over the years. Unfortunately, it seems recent quality control issues have affected your ********* and I would appreciate assurance that my concerns will be addressed promptly.

  Business Response

  Date: 11/11/2024

  Good Morning *****, 

  I apologize about the issues you have had with the 110 Auto Elite and being able to reach us. I was able to find other emails regarding a Custom 113 and the original email thread from back in May 2024 about the purchase of the ****************************************************************************** your attempts to reach out. Looking at the notes on your orders I see a replacement was sent out on September 6th and was delivered on September 10th. 

  I would be happy to send you a replacement and will hand select one for you. I should have it out today. 

   

  Thank you,
  
  **** ****
  Customer Service Manager
  **********************
  ************ 
  
  
  Through superior craftsmanship, we build purpose driven knives that perform for generations  

  Customer Answer

  Date: 11/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Here is a screenshot of that email I sent out, please contact me at ******************** to close this info. Thank you very much for the help and I hope to use this knife for years to come.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Buck filet knife blade broke off right at the handle / bolster while in the middle of butchering a deer in December. I was removing the silver skin with it. Being in the butchering process mess I trashed the handle. The blade looked usable as to shorten and affix a new handle. Later I searched Buck Knives website and saw the Lifetime Warranty. I inquired first by phone. Spoke to a CS about what happened. Was told to send the blade in since it broke at the handle and not along the blade. Reason such as the blade ********** cause defect such as wedging or prying.I returned the blade in December 2023. I received an email 1/26/24 saying they have received it. # ******** I was expecting a new knife as it was nothing I had done wrong. I get a return message saying since all parts were not returned they can only offer a 30% discount. I felt it was somewhat of a condescending reply statement.Not agreeing to this result I emailed and informed to return my blade. As it being a filet blade it was long enough to make into another usable knife. Or send me a replacement.Being an avid outdoorsman I would've hope a better outcome from Buck Knives.

  Business Response

  Date: 04/04/2024

  Thank you for reaching out. It is Buck Knives policy to offer a discounted replacement if we are unable to determine how or why the knife broke. It would be standard policy for our warranty department to process a warranty claim where just the blade is sent back with a discount a replacement. Because you had originally spoke to **************** I will get a replacement headed your way. 

   

  Thank you, 

  *****************

  **************** Manager

  ********************** Inc. 

   

  Customer Answer

  Date: 04/12/2024

  ********, As of this date April 12,2024 I have not received any correspondence from Buck Knives as to a replacement. Meaning an email and or shipment tracking information. 

  While I accept their resolution as to the replacement it seems its only a verbal gesture on their part. 

  *************************

  Business Response

  Date: 04/16/2024

  Good Afternoon ****, 

  I apologize about the delay, we were waiting for that model to become available. It looks like it was shipped out yesterday. You should have received an email notification with tracking. 

   

  Thank you 

  Customer Answer

  Date: 04/16/2024

   
  Better Business Bureau:

  Pending on actually receiving the replacement I agree to the following: 

   

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They dont like me as a person because Im quite and different from them and they are holding me back and treat me differently,it could also be a race thing Im part Mexican and non of them are but its very unfair and Ive heard Im not the first person to deal with this, they also they follow me to the bathroom and accuse me of doing drugs but I dont at all

  Business Response

  Date: 03/22/2024

  There is an internal performance issue we are managing in accordance with state and federal law and in alignment with our stated employee policies.
  

• Initial Complaint

  Date:11/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where to begin?I have so many issues with this company. All of which are regarding poor quality control and lost items that were sent in for work. My last count is at 32 of the amount of Buck knives I bought in the last 12 months. About ***** of which were purchased directly from this company. There are too many issues to individually list each one. But a recap of the issues is as follows:1. Outright lost items that were delivered to the company and they cant find them anymore. 2. Poor quality with personalized engraving where basic instructions were not followed (not correct words used, placement is wrong, instructions completely ignored as far as what was requested, off placement of etchings, engravings instead of etchings, etc.)3. Sending in knives for repairs or warranty services and the knives were simply just returned as is, with no work being performed with no explanation as to why.4. Damaged product upon receipt.5. Refusal to perform paid for services for no reason. 6. Charging for work that is incorrectly determined by company to have been done, when it clearly has not. Starting back at the beginning of 2023 I began a shopping relationship with this company ordering many different knives, most of which were personalized with etchings or engravings. I have no so many issues that I actually have panic attacks when a shipment from this company arrives as I know SOMETHING will be wrong. About 80% of the time, it is. This company does not like to answer emails, they are very difficult to reach via phone as well. Their customer service manager tends to outright lie about work being done so that he can avoid doing any actual work. It is pretty evident from other complaints on here that I am not the only one dealing with these issues. There is a consistent problem with this company whether it be communication, quality, logistics, refunds, and everything in between. This doesnt even include their ridiculous turnaround time of 3-6 months for stuff

  Business Response

  Date: 11/24/2023

  I apologize that Buck Knives has not met your expectations. Myself and everyone in our customer service and warranty department have attempted to fulfill your work requests in a timely manner. Unfortunately some of the work requested is beyond our normal scope of work and procedures as they were not warranty or quality concerns but special requests. In an attempt to avoid further confusion with your requests I asked you send them directly to myself and am currently processing the knives sent back and have received more since we spoke last week. Those knives will be returned next week with the work completed that is within our processes.  .   

  Customer Answer

  Date: 11/24/2023

   
  Complaint: 20908998
  
  I am rejecting this response because:
  

  The company apparently doesnt read emails or communicate well.  I have never requested a service that is not within the scope of what this company offers.  There has been some apparent miscommunication with this company and myself regarding things I have requested, as they think I am requesting some special service, when Im really just clarifying what I requested because they do not follow basic Instructions unless you explain it in vivid detail.  I would ask the company to provide adequate proof of me ever requesting something that isnt part of the standard requests that customers request.  I know what they are referring to, and it is not accurate.  
  

  Also, I just find it amusing how the vast majority of issues here are glossed over by the company and never addressed.  Instead of addressing the major issues of outright lost items, poor quality control of requests actually performed, extreme wait times for work requests to be performed etc, they focus on one individual aspect of this complaint and attempt to address that one singular situation alone with misleading and inaccurate information.

  Again, I ask for an explanation of what I have ever requested that is beyond the scope of services offered?  What they are speaking of was that I requested a SPA service for a knife, and I went into detail of what a SPA service was  I only did so because this particular knife was already sent in to this company requesting the same thing and the knife was returned to me with absolutely zero work being performed.  Somewhere along the line the company assumed I was requesting the entire knife to be disassembled and cleaned.  I never asked for it to be disassembled.  I just requested a blade repair and a SPA treatment which was supposed to be included with any servicing anyway.  

  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/07/2023

  I apologize about any confusion between Buck Knives and the services we offer. Our current policy for laser etching and or engraving are as follows: All custom knives built through our Custom Knife Shop receive engraving and all other core product is laser etched. The worked described outside of our processes include sending back product to change from engraving to etching and or blade replacements with etching. Unfortunately we do have a long lead time right now in our warranty department where the work is needed to remove existing engraving. This is an example of not following policies because this is not function of our warranty department. This was extended to you as an attempt to go above and beyond for a customer and did not go smoothly and reinforced the reasons for our current policies and procedures. 

  Regarding your comment on lost item this was a consequence of not following our internal process and procedures. Some of the orders you had sent back went to multiple departments with different timing and mechanics for processing customer requests. To the best of my knowledge all of the knives returned to us for work have been processed and shipped back to you. Unless you have sent other packages back to us without having them go directly to me. 

  Your last order was shipped out on 12/5 and according to tracking should arrive today. 
  

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20908998
  
  I am rejecting this response because:

  I did get back the majority of knives sent off to Buck in the past.  I did have to send one back though, which was sent off today via **** and is being sent directly to the supervisor handling my case.  An explanation email was sent over night and is also being included in the package to be delivered with the knife.  
  

  However, I am still missing 4 knives.  3 of them have been awaiting etching services and have been prepaid for 16 weeks now (the estimated backlog wait time according to **** currently is only 12 weeks, and at the time these were received by **** in mid August the estimated time frame was between 6-8 weeks), and I have sent multiple emails to the supervisor handling my requests regarding these knives, with no response as of yet.  1 knife, which is one of the ones lost by **** as mentioned in the reply that I am now replying to, was not included and is still missing.  A dispute with PayPal is pending regarding this knife as well.  So there are 4 knives missing, and 1 is on its way back to the supervisor handling my case, making the total knives I am waiting on now at 5.  

  Sincerely,
  
  *********************

  Business Response

  Date: 12/14/2023

  The knife has arrived and will be corrected and shipped back with the additional 3 knives that are missing. We are refunding the customer the cost of the Custom 119 ordered and etching charges already paid for on the 3 additional knives. This should all be completed today. 

  Customer Answer

  Date: 12/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I agree that once these services are performed and charges refunded, all complaints will be resolved in this matter.  Please note, this complaint began due to poor customer service, but since ***************** has taken charge of these matters, a mutually satisfied outcome was arrived at.  Although I still will unlikely ever purchase from Buck Knives in the future, they did resolve all pending complaints at this time, assuming that the upcoming services and refunds occur without issue.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom Buck Knives 112 with elk handles, s30v blade, nickel and bolsters etc. I eventually received the knife and noticed that it had damage to the blade due to poor sharpening technique such as a gash/chip on one side. The expensive elk handles I paid for were also sloppy and uneven. Additionally, the blade would not snap closed but would stop at 30 degrees open. When I contacted Buck Knives I was told by *********************** that it should not have been shipped out this way. He promised to send me a prepaid label to send the knife back. Then when he realized I was in ******, he asked me to ship it back at cost promising me a refund of the shipping. I sent the knife back and then did not hear from them. I then caleld and emailed and eventually got a response where they said they had no record of my knife. Only by providing my emails as proof and tracking number did they agree. **** then said oh he did get my knife back, he had a lot of packages on his desk blah blah. Then he says it's not cost effective to repair my knife but that he will sell that at the factory store and build me a new replacement knife. I agree. I eventually get the new knife and I am hit with $40.53 in new import taxes and reimbursement on delivery fees. The courier says Buck Knives did not indicate this was an RMA/Warranty/Return. I contact **** who immediately promises to get to the bottom of this and will call or email me back. I do not hear from him again. I call in and **** tells me it's her last day at Buck and that no one documented anything including that I sent my knife back. I then open the new knife only to see that **** sent me the very same damaged S30V blade back but with uneven polishing to try and hide the damage. At this point I just want a refund and all extra fees I have paid inclusing reimbursing my shipping. Buck Knives lies and does not provide timely service either.

  Business Response

  Date: 10/30/2023

  I had contacted the customer and processed a refund for the original order. 

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 20798884
  
  I am rejecting this response because:
  

  I have not received a single call or email telling me of any refund. Additionally, I have a new credit card because my bank alerted me that someone from ******* (Cybersource) may have compromised my information and they issued me a new credit card. But again, I am not sure why the business would not call, send me an email, or even ask for updated billing details? They have my phone #, they have my email address, they have my billing and shipping address and I have received no correspondence. When I spoke to a representative on the phone for help, her name was **** and it was her last day at the company and she said customer service was struggling and that **** and others at Buck did not even document my case or write any emails down. So again I reject the business saying they have contacted me or processed a refund which is a lie.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/07/2023

  I have both spoken to and emailed the customer regarding the refund. The customers card was cancelled and was not able to refund on the original card per the normal process. Sent a check request on 10/30 to the ************************** to mail a refund check for a full refund. 

  Customer Answer

  Date: 11/07/2023

  So they had not contacted me. Only after I saw the BBB response did I see that they replied to a random post I had done complaining about their service on a knife/blade forum and thought that entailed contacting me. Buck Knives was directly responsible for my information being leaked because my bank said it had to do with the same payment processor they used. So I called in multiple times and got a hold of someone claiming to help with the refund. They then ssid they requested the refund to the now months ago cancelled credit card. I said I had a new number and to let me ask my bank how it works. They then said they would mail me a cheque but this was almost a week ago now and I have had no information. Additionally I am unsure if I can even deposit a US dollar funds cheque into a CAD banking account. Do I have to accept this business' reponse even though I have yet to see any real proof or attempt on their end. What if they never send me the cheque?

  Customer Answer

  Date: 11/09/2023

  Please change to accepted the businesses second reaponse. I am almosr certain I did not reject it but had asked for more information from BBB but did not hear back.

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased brand new Spitfire from KC only to find the bevel was a 1/16 off center and the tip was overheated. Called Buck and the lady was rude, short, mumbled and was overall apathetic. Then I was told it's a 12 week turn around and I had to pay for their mistake to ship it.

  Business Response

  Date: 10/09/2023

  I apologize about any confusion. If a customer as an issue with a new purchase we offer a pre-paid label to get it back to the factory and either repaired or replaced. I have started that processing with my shipping department and will be emailing ******************** today with that label. Once it arrives I will have our QC manager take a look and get a replacement headed your way. We do sharpen all of our knives by hand and the edge bevel can vary but we do have a range allowed through quality control. 

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20705504
  
  I am rejecting this response because: I contacted the store after waiting and they were nice enough to accept a return. They're paying for ****** mistake. If a 1.5mm variance and overheated tip are within your qc standards, it's no wonder American knife makers are closing left and right. I have a 60 year old **** my grandfather gave me and it's perfect. Y'all have come a long way, in the worst way possible. 
  

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed in two knives for their SPA service on 2/18/23.**** recieved the knives on approximately 2/24/23 They contacted me in April and said that the knives would need new blades and it would cost $60 so I gave them my credit card information and said fine.They said it would be a few weeks for them to do the work.I've contacted them several times and it's always not yet, a few weeks. They apologize and are very nice but don't actually do the work. I know that other owners have had their knives sent in after mine and theirs were done a long time ago.I tried calling them today and it goes right to voice mail.If you could help me, that would be great.

  Business Response

  Date: 06/16/2023

  Hello, 

  I apologize about the delay we are behind on our repair times. We have a couple repair orders for you but I think you are referring to #********. Your package was received on 3/2 and a repair order started on 4/10. You paid $16.95 for the repair work on 4/11 with a credit/debit card. Your knives were shipped out this morning. You should have received an email with your tracking number but just in case it is listed below. 

  9400109105116005678342

  I apologize again about the delay. We are working on solutions to decrease the turnaround time on repairs. 

   

  Thank you, 

  *****************

  Customer Service Manager

  ********************** Inc.

  ************

  Customer Answer

  Date: 06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your help.  I've been a Buck Knife customer for 40 years, this was kind of a surprise but it looks like it will all work out.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a custom knife from Buck Knives on 19 Nov 2022. It was one of those ads that stated the last day for custom orders is 27 Nov 2022 in time to be delivered by Christmas. Since the 19th I have received no updates except a confirmation that my order was received but to make matters worse, I have sent out multiple emails and tried my hand at calling. However, with the phone numbers listed it says to punch in ext #4 for custom orders. It is then that you are given the Sorry no one is here to take your call. I have tried other extensions in order to just talk to someone. Im very disappointed. With less than a week away from the holidays, and no updates I fear I have either been scammed or simply they have falsely advertised for any custom orders to be completed by the holiday timeline.

  Business Response

  Date: 12/21/2022

  Attached are the online ads Buck Knives ran for the deadline to order Custom Knives to guarantee shipment before Christmas. The first attachment is what I believe the customer is referring too. This ad was sent out on 11/20/22 for only the Custom 722 Spitfire to be ordered and shipped before Christmas. The second attachment was an email sent out on 11/13/22 stating it was the last day to receive any Custom knife model for shipment before Christmas. Buck Knives had sent out multiple emails counting down the amount of time left to order and get shipping before Christmas. I attached the last one sent for any model and the last ad for Custom 722.

   

  We have received the order and is in the que to be built. We have shipped all of the orders that meet the deadline and are working on the days following the cutoff. Unfortunately I don't think the orders placed on Nov. 19th will be ready for shipment before Christmas. The order is for a Custom 110 not the advertised Custom 722.

   

  ********,

   I apologize about the delayed response via email or phone. As you can expect we have a higher volume of calls and emails during the Christmas season. We are currently working on a better system for customers to check on their order status on the website.  Custom knives are built by hand one at a time and are worth the wait. In the past we have recommended printing a picture of the knife you selected and letting them know it's getting built. Our normal turn around time is 6-8 weeks for custom knives. My hope is that your order will ship out in early to mid January. You will receive an email notification as soon as it leaves the factory with a tracking number.   

   

  Thank you,
  
  *****************
  Customer Service Manager
  **********************
  ************
  
  
  

  Customer Answer

  Date: 12/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************