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Business Profile

Online Retailer

EZ Frame Structures & Shelters LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 68 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 14 I ordered some 90 degree brackets for framing. My checking account was debited for $31.00 on that day. On April 17 received C L Paks E-Z Frame Structures Your order is on the way (#*****) Your order is on the way. Track your shipment to see the delivery status. **** tracking number: ****************************** As of May 5 I have not received the order.I have called 3 times and sent 2 emails and have not had a single response from them.From **** ****************************** Copy Add to Informed Delivery Latest Update We were notified by the shipper to expect your package for mailing. A delivery date will be provided when **** receives the package.Get More Out of **** Tracking:**** Tracking PlusPre-Shipment Pre-Shipment, **** Awaiting Item April 17, 2025.Note the date!

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with EZ frames on February 6 and March 23. Neither of my orders have shipped, even though I received confirmation of that the order was received and processed. The tracking number still states awaiting shipmentOn April 17th, I reached out to the company to cancel the orders. I received an email stating that one of the orders was cancelled, but I still have not received my refund. *****, who is the only person I have spoke to in this entire process, stated that it would take 5-7 business days for the refund to process. Can you please help me get to the bottom of this? I am waiting on about $600 to be refunded. I am happy to share any email correspondence with you.

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction: April 13, 2025 Amount Paid: $179.75 (original price $221, discounted due to spring sale) + $330 in wood. EZ Frame Structures committed to shipping a frame-building kit within 510 business days, as stated on their website. The product ordered was essential to a larger construction project requiring specific materials (2x2x8 wood), which were purchased separately in anticipation of timely *********** of May 7, 2025, the order has not shipped. I have contacted EZ Frame Structures multiple timesemails sent on 4/22, 4/24, 5/5, and 5/7, and phone calls made on 4/24 and 5/5. The only reply I received was on 4/28, stating the item would ship in early May via two-day air. As of 5/7, the post office confirms they have not received the item. Additionally, I canceled the order on May 7 via voicemail and email, requesting a refund and asking for a timeline on when it would be processed. I have received no response.Aside from the one email on April 28, there has been no further communication from the company despite multiple attempts to reach out. They have not followed through on their updated shipping commitment or responded to my cancellation request and refund inquiry.EZ Frame Structures falsely advertises that products will ship within 510 days, and that customer emails will be responded to within 24 hoursneither of which has been honored. Additionally, on May 5, the company promoted a "Cinco ******* Flash Sale" despite not fulfilling existing orders. This is misleading and unethical.I am requesting a full refund of $179.75 for the unshipped product, and an additional $330 to reimburse the cost of 90 pieces of 2x2x8 wood that I purchased specifically for this kit. Due to EZ Frame Structures' failure to deliver the product or communicate in good faith, I had to change my construction plans and purchase alternate materials. Their lack of follow-through and misleading advertising have resulted in significant inconvenience and financial loss.

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered brackets from them back in February, a few weeks later i was provided tracking number for a shipment that was newer sent. On On Mar 25, 2025, at 2:48PM, E-Z wrote: HI I will cancel your order and process your refund today. Its 4/9/2025 I have not received either my money nor my order. No phone calls were returned

    Business Response

    Date: 04/26/2025

    Hello -

    Per the customers request this order has been cancelled and refunded. We apologize that the order was originally delayed in shipping, but consider this issue resolved for the customer.

    Thanks

    E-Z *******************

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Didn't deliver product or provide tracking information

    Business Response

    Date: 03/12/2025

    This order was delivered on March 5th

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Basic Storage shed kit on 1/9/25. The kit helps to build a storage shed in which i purchased a large amount of wood for. After a few days of no update to the tracking # they provided, I emailed the sales team. The next day I called the company and left a voicemail. I have called and tried to make contact a few times. They do not answer both calls or emails. After 6 days no contact, and after reading many other similar complaints I decided to share this to help potential buyers. This is a very shady way to operate a business in 2025. I can understand if there is a backorder, however a shipping label was created instantly, and the shipping company has yet to receive it.

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered Item 12/2 /24 NEVER received Item contacted company , Item Still has Not arrived , sales site clearly said 5-10 Days , POOR customer service, , the items are needed to assemble product , since they where missing , i can neither Return product or assemble until the parts arrive it is now 12/20 and No contact from company,i want my item, at this point should be sent overnight delivery

  • Initial Complaint

    Date:12/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a 1020 Standard Storage Shed Kit on November 27 2024. They sent me and email confirming my order and also sent a tracking number for **** tracking. It's been close to 3 weeks and **** says Still Waiting to Recive Package. They have not sent my kit yet. I have called many times and left messages and I have emailed many times requesting a cancelation of my order and a full refund of the $225.75 I spent on the shed kit and have not heard back from the company.

  • Initial Complaint

    Date:10/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for greenhouse structure brackets on September 3. Checked the shipping status on the confirmation email two weeks later and it said is still in *****. Sent an email asking about the status and received no response. Sent another email requesting a refund- no response. I have called multiple times and there is no one there. They stole my $145.25.

    Business Response

    Date: 10/18/2024

    Hello -

    This order was processed and shipped. It was received and returned. A refund for this order has been issued. This complaint has been resolved. Please close thiscomplaint.

    Thank you

    The E-Z Frame Team

    Customer Answer

    Date: 10/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22391599, and find that this resolution is satisfactory to me.

    Sincerely,

    Amanda Reynolds

  • Initial Complaint

    Date:09/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a ez frame kit on August 7. The following week had a shipping number. I emailed them to inquire about a possible ship date and they said it would ship within a week. Still to this day nothing has shipped. I have sent numerous emails at this point requesting information and a cancellation with a refund requested and nobody has responded nor has a refund been issued.

    Business Response

    Date: 10/18/2024

    Hello -

    This order has been cancelled per the customer's request and a refund has been issued. This complaint has been resolved and are requesting it be closed.

    Thank you

    *****

EZ Frame Structures & Shelters LLC is NOT a BBB Accredited Business.

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