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Business Profile

Online Retailer

EZ Frame Structures & Shelters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a coop from this company on august 9 2022. I reach out in concern the same day of the order because the note after paying said it might take weeks to get. When Reached out to cancel because I could not wait that long, they promptly responded that I didnt need to cancel my order that it would ship on august 11 2022. When no tracking or product was received I reached out again on august 19th and did not receive a response for day and was told it would ship in a few days. Since then I have left several message and emails and have not received a response or call back. It has now been over a month with no communication. I have animals that need to be sheltered and my funds to do that are tied up by this company and I cant get a response to get the item or my funds back. This item continues to show I stock on there site as well as major retails. So they continue to sell this item to the public when they are unable to fill orders on hand, and are holding credit card charges for over 30 days which is out side of PCI compliance.

    Business Response

    Date: 11/07/2022

    Hello -

    We apologize that there has been such a delay in getting this order out to you. We have been very backlogged all year long due to everything happening in the world at the moment. We are finally catching up all past orders and will be getting your order out to you this week.

    Thank you for your patience and understanding

    E-Z Frames

  • Initial Complaint

    Date:09/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on Aug 1st 2022, still has not shipped, no return phone calls 1 email was responded on Aug 30th after two weeks of waiting stating they product would be shipped "in a few days" still has not been shipped, nor have I received a refund.

    Business Response

    Date: 11/07/2022

    Hello -

    We apologize for the delay in shipping your order. This year has been difficult for all online retailers due to all the things happening in the world currently. We have been severely backlogged all year long, but are currently working on getting caught up and all orders out in the next couple of weeks. Your order will be going out as well.

    Thank you for your patience and understanding.

    Thanks

    E-Z Frames

  • Initial Complaint

    Date:08/15/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 10x12 greenhouse on June 11th. Order number ****. I have emailed and called on multiple occasions never had a response back from either method. I said that it was shipped **** on June 16 th. **** are still awaiting the item. I have received nothing. This is my tracking number ******************************. I have received nothing nor has ****.

    Business Response

    Date: 08/07/2023

    Hello -
    This order is being processed and shipping tomorrow. All orders are shipped priority so you will have this order by the end of the week.
    Thank you for your patience in the delay of shipping your order.
    E-Z Frames

    Customer Answer

    Date: 08/09/2023

     
    Complaint: 17721103

    I am rejecting this response because this was what we were told on multiple occasions and I requested a refund for the green house.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They agreed to cancel my order #****, and refund my account on 6/29/2022. They sent me an email canceling and refunding the order. It has been over a month, and the charges in the amount of ****** were never refunded to my account. I have called, emailed, and texted them on ********* but no one ever returns my call.

    Business Response

    Date: 02/26/2023

    Hello -

    This order has been cancelled by the customer. We are unable to refund after a certain time in our system. Please have the customer reach out to us directly so we can issue them a refund through Paypal or Zelle instead.

    Thank you

    E-Z Frames

EZ Frame Structures & Shelters LLC is NOT a BBB Accredited Business.

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