Complaints

This profile includes complaints for Victory Cheer Uniforms LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Victory Cheer Uniforms LLC

  Salmon, ID 83467-3531

  
• 

  Victory Cheer Uniforms LLC

  516 Main St # 308 Salmon, ID 83467-4219

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flag pole and a solar light top, paid for expedited shipping. 9 days later I received just the solar top and not the actual pole. Money has been removed from my account for both pieces. A complaint filed with the company noting they would send out a replacement and update tracking, I have followed up 4 days in a row to confirm updated tracking of said missing piece, left 1 voicemail and 3 emails, 1 contact each day and have yet to receive a response.

  

  Business Response

  Date: 06/13/2025

  Attention BBB, please remove this complaint, as it was submitted for the wrong company. Victory Cheer Uniforms does not sell flag poles or solar lights. This complaint does not involve Victory Cheer Uniforms.  

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed the original order for the warm *** on September 20th, we placed the order with confidence that we received a fit kit that we were told would be the correct sizing. Based on the sizing from the fit kit and what we received, there were 2 different fits causing the custom warm up uniforms to not fit our athletes properly. In addition, we received warm *** that were defective. The stitching color was white on a black warm up, the stitches were busting at the seams, there were marks made with marker and chalk left on the warm ***, and the letter spacing was not straight. We did receive a second fit kit to resize, on Thursday November 2nd however the fit kit was missing 3 pieces as well as a different cut jacket from what our team was being fit for. Our warm up fit had no pockets, this warm up fit came with pockets. This delayed us until November 7th- when we were finally able to get all of our athletes resized based on this fit kit. This not only has been an inconvenience for our gym with dates, resizing, delays, etc. but it has also caused our team to not be properly prepared for our showcase and our first competition, This is the first experience for a lot of our families and this has created what will be a "not so good" first experience for them. I hope you can relate to the feeling of not being prepared fully when this is the first experience. Not only have we already been delayed but we are still not uniformed as a team. We chose not to make the final payment until we were able to get what was promised for all of our athletes. 27 custom made uniforms to fit each athlete as sized and made as promised. We did not and will not be receiving this service. The offer was to keep the defective uniforms but pay the balance for the ones that will be created. We were not secure in moving forward not knowing if we would receive the correctly made warm ***.

  

  Business Response

  Date: 11/08/2023

  The background on this situation- 

  
  This team wanted custom warm *** and had only ordered a pants fit kit, not a jacket fit kit. After receiving the pants fit kit, the team communicated needed the warm *** in a shorter time window than our custom production could accommodate. To work around their time crunch, we offered a line of quick and colorful warm *** with glitter lettering. This was accepted. It was an oversight on our part to have her switch the custom fit kit for a QC fit kit. Although, they are pretty close in size comparison.

  The warm *** were delivered on 10/13. In the rush of getting these out, we shipped before collecting the payment in full, which is not standard for our company. Per the terms of the invoice, the balance must be paid in full before the order ships. 

  
  We contacted the team for the remaining balance of $1,121. Then they put in a claim that NONE of the uniforms fit and needed them ALL remade. 
  

  Without asking for the uniforms back for a physical inspection, we agreed right away to get on top of the remake as soon as the balance was paid. The first step was to ensure that we collected the correct sizes.
  

  As an act of good faith, we sent out the correct fit kit without imposing a deposit or shipping charges. The standard deposit is $350. Standard shipping is $69.99. We took the financial risk and shipping fee to quickly the resolve the matter.
  

  Now, that the sizes are ready, we are asking for the invoice to be paid so that we can move forward on the remake. 
  

  The team is refusing to pay the balance and insisting that we are not providing her rectification for this matter.
  When asking her what would count as rectification, the coach stated that receiving 1 remade sample first, and then moving forward on all of the remakes would make this right. 
  

  I immediately agreed to her proposed solution - to provide 1 sample without any further payment - and then, we could move forward on the rest of the remakes once the payment was actually made. 
  

  The coach jumped into threatening BBB complaints, legal threats and hurting our reputation with surrounding gyms. 
  

  She then conversed into topics that were diverging from the main question- WHAT DO YOU COUNT AS RECTIFICATION?
  After steering our conversation back to the main point, the coach confirmed that she had never asked for a new sample warm up before our conversation this morning. She had only been presented with our standard procedure and felt it was insufficient, and ready to pursue legal action. This morning's conversation is the first time the request for a sample warm up had been made. 
  

  When telling her again, that yes we are willing to provide that at no charge, but it would take a couple of weeks to make, due to the extra glitter, she said it wouldn't work for her because of the timing. 
  

  She then said that she could just take her remaining balance and give it to another company, who would provide them warm *** within 3 days. 
  I told her that she was free to make that choice and we wanted the best solution for her team. We would wipe out the remaining balance and this matter was resolved. 
  

  Shortly after ending the phone call, a BBB complaint was made. The BBB complaint does not include her request for a sample or that we were giving her everything she asked for, short of it being immediate and without pay.
  

  To recap the resolution:

  Option A- provide a free sample to ensure she was satisfied with the quality and then provide a complete order remake at no extra charge, but we did need the invoice to actually be paid. Plus keep all 27 warms up in the original delivery - Not accepted

  Option B- Waive the remaining balance. Keep the entire original delivery. - Accepted, but then a BBB complaint was made.

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20842721
  
  I am rejecting this response because:

  We can not use the defective warm *** that were made. 
  We would like a refund for the payment made so that we are able to get the proper merchandise. 
  We will return the defective uniforms. 
  There were issues from when the wrong Fit Kit was sent. 
  We are in a time crunch, The uniforms were ordered on September 20th for us to have by November 10th and we still are not properly fitted. 
  We are not willing to pay a balance for an item we are not 100% sure we will receive correctly based upon this experience. 
  Deposit Amount paid $1596.00 on September 20th

  Attachment emails sent in separate email. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/13/2023

  Please refer to the terms on our invoice and website, which have been agreed to before the order was placed: Any non-stock garments are non-refundable. 

  The customer was offered a jacket fit kit and rejected the use of that, based on the deposit required for a jacket fit kit. Regardless, we are still offering a free remake.

  Pants were used from a different fit kit. We are offering a free remake. 

  A free sample to ensure quality, was offered and rejected by the customer. 

  To ensure the correct sizes are made, we sent a fit kit for pants and a jacket, not charging the customer shipping or a deposit. The customer is now refusing to send this fit kit back to us. The **** of this fit kit is $2,039. The deposit amount is $350. Neither of which, we have charged her for. 

  The customer can pay the remaining balance for the warm *** and send back the fit kit, and the entire order will be remade with the correct sizes provided.

  Based on our experience, unless there is a municipality backed purchase order, people do not pay once they have their product in hand. This is why we require payment in full before an order ships. This order was rushed and shipped before the balance was fully paid.

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20842721
  
  I am rejecting this response because:

  Items are defective.

  Parents are asking for company contact as they would like to go after the company individually for small claims if this can not be resolved for NOT receiving uniforms according to what was guaranteed when sized. 

  Parents are requesting a sample uniform be expedited at NO additional charge for review.

  If warm up is received and meets all of our expectations without any parts being defective and no sizing issued based off of the 2nd fit, as well as stitching, and all discrepancies corrected, we will move forward and send payment for the remake uniform. 

  Parents would like confirmation that this all will be rectified and remade uniforms will be received in hand on or before January 1. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/17/2023

  This is the same solution that was offered to the customer before a ******************** complaint was ever filed. Please refer back to option A in our original response. 

  Our contact information has always been made public on our website. ********************************** are welcome to contact us M-F 9am - 5pm EST. **************. *****************************.  

  We keep call recordings of the solutions offered and will be happy to share these with with parents and any legal advisors they may retain. 

  As discussed with the coach on 11/8, a sample will take at least two weeks. The time it takes to give sample approval, pay the invoice and send back the fit kit will depend on the coach.

  From that point, we will need at least 3 weeks to remake and deliver a full order of warm **** If the original solution had been accepted on 11/8, having a deadline of ******* would be no problem. Now we are cutting the wire very short, but Januar 1st is more likely to be achieved with the cooperation of paying the invoice and sending back the fit kit as soon as the sample is received. 

  A sample will be submitted for production today. 

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, We began working with Victory Cheer back in January of 2022 designing our new uniforms. We gave authorization on May 18th 2022 to endorse our uniforms in production. We received them the following month in June 2022. At the time of receiving we were out of school and out of season but I opened the box, checked that all sizes, coloring, and designs were correct and they all were. Since then uniforms were kept in their packaging until our cheer season began Oct. 1st. Upon our fit check (girls trying on their uniforms for size) the victory labels began falling off. I notified the company immediately in which they replied thank you for letting us know. I then demanded the do something about it on two separate emails and they continued to pass it off and say they were waiting to hear from their production team. The uniforms were worn for the first time this week and immediately we had 2 split seams opened about 2 inches that I had to sew. 90 % of labels are off, half the uniforms had to have threads cut that were pulling out of the shorts and custom design. I talked to the owner of the company and demanded a refund because the quality of these uniforms does not uphold to their statement on their website or their invoice. She said she would pay for tailoring and that was it. I shouldnt have to have every single brand new uniform fixed! She even admitted to having quality control issues and problems with uniforms falling apart. She told me it was unheard of to refund and unreasonable. Since then she has not answered my email back. We spent over $3400 with this company. These are ************* girls that raised this money and for what? Uniforms they cant wear because they are ripping open! Since I last emailed her, weve had a total of 5 uniforms ripping on the seams all of which I or the girls have had to sew ourselves. We also noticed the material of these uniforms is not as thick and nice as the ones in the fit kit they sent us.

  

  Business Response

  Date: 11/15/2022

  This order was made with logo patches that we quickly discontinued. This team had trouble with them falling off. We offered to replace all of the logo patches at no charge with rhinestone (our standard and current material) or htv logos. We requested her package dimensions to provide a return label. We did not get the dimensions from the customer to move forward with the replacement. We were told about 2 stitches that had come undone in the sleeve. We offered to pay for any repairs. This was responded with a demand for a full refund. This demand was declined. It was countered with a refund for 1/3 of the order price (total refund amount $917.40). This has been refunded to the school. 

  Customer Answer

  Date: 11/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************