Complaints

This profile includes complaints for First Federal Savings & Loan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Federal Savings & Loan has 10 locations, listed below.

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  First Federal Savings & Loan

  PO Box 249 Twin Falls, ID 83303-0249

• 

  First Federal Savings & Loan

  105 W 8th St Port Angeles, WA 98362-6031

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  First Federal Savings & Loan

  118 NE 3rd St McMinnville, OR 97128-4902

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  First Federal Savings & Loan

  2210 Hwy 2 East Kalispell, MT 59901-5990

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  First Federal Savings & Loan

  1201 W Washington St Sequim, WA 98382

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened the conservator account around Sept-October 2023. I opened my own personal savings account in January 2024. There was no activity on the conservator account since I was waiting for permanent conservatorship. Then when my father and I settled in court, I was ordered to send some money to ********. This was a one-time transaction and it hadn't happened previously and would never happen in the future. On 1/26/24, I made a deposit of $4800 per the court order from the judge. Then on 1/31/24, I sent $2000 to ******** and on 2/1/24, I sent $2440. The bank manager has a copy of the court order and I was very transparent about what I was doing and the reason. I feel like I should have been warned that by doing this would cause my accounts to close (including my own personal account, which has absolutely nothing to do with my father and the conservator account). When I talked to the branch manager about what had happened, she just stated that I am a "risk" and she "sees both sides." But she failed to tell me why and how I am a risk.Please see more details in the "explanation" section.

  Business Response

  Date: 03/21/2024

  First Federal has received the complaint issued by ************************* dated February 6, 2024. We apologize for the delayed response; initial notifications of this complaint were forwarded to an inactive email account with the bank and we did not receive timely notice. We agree that communication was lacking with ******* and confirm that ******* is not considered a risk and will work to improve on notification processes going forward. In todays fraud and regulatory environment we are constantly monitoring transaction activity to ensure that customers transactions are legitimate and strive to keep funds secure from bad actors. Due to privacy constraints, we are unable to provide specific details surrounding the transactions in question; however, unfortunately the timing and sequence of activities raised concerns with our review processes, and we concluded to close the associated accounts. Again, this in no way reflects poorly on the account owners and reporting was not in a manner that would impact opening accounts with other financial institutions.

  Customer Answer

  Date: 04/04/2024

  Hello, 

   Sorry I missed the 7 day window to reply. Yes, I am satisfied with the bank reply. 

   

  Thank you,

  *************************;