Reviews

This profile includes reviews for First Federal Savings & Loan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Federal Savings & Loan has 10 locations, listed below.

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  First Federal Savings & Loan

  PO Box 249 Twin Falls, ID 83303-0249

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  First Federal Savings & Loan

  118 NE 3rd St McMinnville, OR 97128-4902

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  First Federal Savings & Loan

  2210 Hwy 2 East Kalispell, MT 59901-5990

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  First Federal Savings & Loan

  1201 W Washington St Sequim, WA 98382

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  First Federal Savings & Loan

  2059 Overland Ave Burley, ID 83318-2449

Review Details

• Review fromAmber P

  Date: 09/28/2022

  1 star

  Amber P

  Date: 09/28/2022

  When we started our homebuying experience we were so excited. We decided to go through First Federal, as when I bought my first home 6 years ago everything went really smooth. However, that changed drastically as the day of closing got nearer. ******* was the absolute worst communicator and he only had it out for himself and how to make sure he got a kickback from our loan. We were told we had a rate locked in and a month later found out we didnt. Rates had gone up almost an entire percent by that time (4.8-to 5.5%). When we told him he needed to fix it he blatantly told us there wasnt anything he could do, while also admitting to his s**** up. He pushed and pushed for an ARM which we didnt want- but ultimately had to get because he didnt lock in our rate (ARMs stay at the bank and the lender gets a kick back). We were told Ill do what I think is best despite what we, the ones taking out the loan, wanted. That the change of rate was Not that much money, but over the life of the loan would end up being over $28K more than originally agreed on. ******* even told us that he would Pay us $7k out of his pocket to make things right (Pretty sure thats illegal!). By the last 10 days ******* stopped communicating with us all together. We would have to call for updates hours after he told us things would be done at a certain time (ie, Ill have everything ready for you by 5pm tonight, We call at 5:30, Ill get it to you first thing in the morning, We call at 10am Just let me do my job, we dont get the paperwork till over 24hours past when promised). He screened his calls (we know because we would have to call on other peoples phones for him to answer) and most of the time we had to call his manager to get any kind of dialogue to happen. We would receive short texts telling us to do something without any explanation as to why or how to do said thing (example- you need to pay XYZ- we would ask why, and if we could have an invoice or statement to pay- no re

  First Federal Savings & Loan

  Date: 10/06/2022

  First Federal is in receipt of the review submitted by ****************** on September 28, 2022, and find ourselves unable to provide a thorough response while maintaining the confidential details of our customers loan file. However, we can affirm the rate environment has been very volatile and locking in an interest rate or selected program has many nuances. In our review with our loan officer, we agree communication could have been better, but we confirmed no kickback was offered as claimed in the review. Lending is a highly regulated industry and kickbacks to loan officers or customers are not allowed by law. While some of our employees are commissioned, they do not receive varied compensation based on the type of loan as claimed by ****************** in the review. We strive to work with our customers to help them achieve their financial goals and we take this feedback seriously; further, we take the privacy of our customers seriously and find ourselves limited in our response as a result. We will continue to work with our employees to ensure we achieve the desired customer engagement.