Complaints

This profile includes complaints for Abbott Laboratories's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Abbott Laboratories

  100 Abbott Park Rd Abbott Park, IL 60064-3500

• 

  Abbott Laboratories

  200 Abbott Park Rd North Chicago, IL 60064-3503

• 

  Abbott Lab

  16732 Harney St Omaha, NE 68118-2750

• 

  Abbott Laboratories

  4900 Hopyard Rd Pleasanton, CA 94588-3344

• 

  Abbott Laboratories

  1350 S Loop Rd Ste 102 Alameda, CA 94502-7081

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Freestyle Libre from Abbott Lab. The meter was giving false readings of over 300 for two days. Then it didnt reader the sensor it said not detected. I called Abbott Labs customer service, I spoke to a male he was to mail out a new reader and I was to return the old one. Its been one month and I was told no request had been made. I have a defective sensor reader that need to be replaced.

  Business Response

  Date: 06/25/2024

  Abbott Diabetes Care **************** spoke with the customer on ********* to explain warranty policies and procedures. After gathering more information from the customer, eligible replacement product was determined and issued to the customer.

• Initial Complaint

  Date:06/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cant email or get in touch for help with my bad sensors, i have to wait all weekend long and then another 10 days to get my sensors that are bad replaced, i have spoken with this company about this and in the last 20 days i have gone through 3 sensors not at my fault, no sweating, water intrusion, hitting or bumping the sensor, applied on clean dry skin . @ have gone bad one the adhesive wasnt strong enough and fell off, i dont have oily skin or any condition that would warrant a sensor failure, I do not abuse these sensors in any way shape or form and this is the only way i can get in touch with abbott about these problems. My physician wont prescribe more than 2 at a time for the month, there is no way for you to get emergency sensors .

  Business Response

  Date: 07/30/2024

  In reference to complaint ********, we have records of making outbound call attempts to this customer, but had difficulty getting a hold of the customer. 

  
  

  Multiple call attempts have been made between 24JUN2024 and 03JUL2024 with messages left on the customer's voicemail advising the customer to return the call. **************** was finally able to connect with the customer on ********* where the customer's complaints were logged in more details and eligible replacement products were issued. Tracking information for the customer's replacement product states successful delivery as of 11JUL2024.

  
  

  Regards,

  FreeStyle ************* Team

  Customer Answer

  Date: 07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I spoke to an agent who got me  the replacement sensors and gave me the correct link to get new one should the problem arise again, i have the correct information to get sensors, thank you for your help in addressing this matter.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 cases 6 packs of their drinks and 3 boxes of their bars. The drinks tasted like chalk and the bars were hard as rocks and I almost broke a tooth!

  Customer Answer

  Date: 05/10/2024

  I no longer have the packaging or the items I threw them out 

  Business Response

  Date: 05/13/2024

  Dear ***********************,
  
  Your health and safety are our top priorities, and we would like to speak with you to learn more about your experience with our products. A phone conversation allows us to better understand the situation surrounding your concern, and we hope you can give us a call at your earliest convenience. We can be reached at **************,Monday-Friday from 8:30am-5pm, ET & please reference customer# ******** when you call.
  
  We look forward to speaking with you soon.
  
  Sincerely,
  
  Consumer Relations
  Abbott

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installed a new Freestyle 3 CGM sensor at 8 am, it was reading until about 2 30 pm , i reset my phone and have been trying to ead my glucose and it continually says signal loss, i havent done anything to the sensor, got it wet , wasnt sweating or doing anything to put the sensor in jeopady, tried to call the support line fo help, no answer and ae gone until Monday, I am really angry that a medical company with diabetic supplies doesnt stand behind thier product after this i will change to a different company for my diabetic needs, I have to put on a new sensor ( ***** dollars ) thow the old one away the numbers of the sensor are lot #T60001751, SN# 0G066DHV4, EXP 2024-08-31, today is 05/03/2024

  Business Response

  Date: 05/23/2024

  Abbott Diabetes Care **************** spoke with the customer on ********* to provide assistance and resources to address their concern. The customer appreciated the call and did not have any other concerns at this time.

  Customer Answer

  Date: 05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Y'all products are trash. All the complaints are true. I am on my 3rd libre style 3. I replaced one on April 21 2024, April 23, 2024 and here I am on April 30 writing this complaint to return another. On April 29 I received an error message stating that the sensor is no good and to replace another. How the heck I'm going to do that? This sensor ***** and is 20pts off. If you lay on the sensor it states your sugar is extremely low. This device is the devil and will kill someone. I'm better off pricking my finger in which I have been doing because your product cannot be trusted I don't not trust these needles. I have been a fool for even sending it back and getting replacements. Kind of scary because why do y'all need the sensor. I better not receive any new medical diagnosis by using this. I used my insurance to pay for these. 2 for 80 bucks that supposed to last one month. I only had one good sensor. The others trash.i was 40 reimbursement to me. I'm definitely shipping you your replacements back. Sorry company. I'm good on y'all. Give me my refund. Y'all have serious lawsuits open now and I will add to it and reach FTC

  Business Response

  Date: 05/14/2024

  Abbott Diabetes Care **************** spoke with the customer on ********* and explained warranty policy and required documents needed to proceed with their request. Abbott Diabetes Care **************** has yet to hear back from the customer. 

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21649570
  
  I am rejecting this response because: not sure why this business is lying on why they haven't spoken to me. i have spoken to ******* there represenative via email and waiting my refund. She asked.me to provide proof of purchase, paperwork etc. I sent 3 sensors back and waiting to get my check as of today. See attachments proof of email conversation between myself and Abbot employee 
  
  Sincerely,
  
  **********************

  Business Response

  Date: 06/10/2024

  There were some logistically delays, but we were able to confirm resolution with the customer. We were able to speak with the customer where it was confirmed that resolution has been reached as of 07JUN2024.

  Customer Answer

  Date: 06/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple episodes of the Libre 2 diabetic sensors falling off for very little reason and, sometimes, for none at all. I have also had 4 of the sensors fail to work when they came out of the box. All were properly applied. I have as much science education (electron microscopy, materials science and biotechnology and everything that goes with those studies at **********), if not MORE than, these people at Abbott that are passing me from person to person and requiring this and that. Yet they treated me like I am a complete moron. Believe me, from now on I will write down EVERYTHING regarding these sensors, because if you tell them they failed and you didn't do that, they make you jump through all the hoops in the world until you give up. I know that these big pharma companies are REALLY HURTING FOR CASH AT THIS TIME (my **** end). They SHOULD stand behind their overpriced products (insurance wise) instead of treating customers like garbage. I'm a 67-year-old disabled person who doesn't need that kind of abuse. It stinks. If this was a recurring complaint where they could say that I'm just trying to bilk them, THEN they might have an excuse. BUT IT IS NOT. They just frustrate to the point of making people give up. I'm not into it at all.

  Business Response

  Date: 05/03/2024

  Abbott Diabetes Care **************** reached out on ********* to gather additional complaint details to better address the customer's concerns and to explain the complaint reporting process to better set expectations with the customer moving forward.

• Initial Complaint

  Date:04/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am using the FreeStyle Libra 2. On April 27,2024 I replaced the sensor with a new one. The sensor would never read just give me error message. I waited 2 hours and still no reading. I took it off and placed another new sensor on. I called Abbott diabetic care to report sensor failure the next day. The gentlemen I spoke with was no help. After all the questions and finding out I didnt require medical attention for the failure he told me the sensor couldnt be replaced. He also said to call next time this happens. I ask was there 24 hour help for this being it was late when I put the sensor on. He said NO! I also ask him did the pamphlet say to call Abbott diabetic care if this happens? He said NO. He said leave the sensor on next time. Well if I left the sensor on and waited to the next morning when someone was available to speak with that is beyond dangerous. I would have went 10 hours mostly sleeping and not knowing if my glucose dropped? Its ridiculous to pay this kind of money and the sensor fail and all they will say is leave it on and call someone no matter how long its not working! In other words take a chance and go to sleep and hope your glucose dont drop or rise and cause medical emergency.

  Business Response

  Date: 05/23/2024

  Abbott Diabetes Care **************** spoke with the customer on ********* and was able to address their product concerns to provide eligible replacements.

  Customer Answer

  Date: 05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/21/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have diabetes and I use the 14 day freestyle libre and I put 1 on seven days ago and for no reason it started to fall off because lack of stickiness. I contacted 14 day Abbott company. And the person I talked to I couldnt understand anything that he was saying I had to keep repeating everything. I am disabled Physically and mentally and it caused me issues having to repeat myself over and over again. I was on the phone for 30 minutes and I just hung up because he said that theres nothing that he can do for me for the Libre that fell off and that I would have to get a hold of the pharmacy. He say that sensor was expired and I told him theres no way because I literally just got it from the pharmacy seven days ago. Since its expired, he will not send me a new one.

  Business Response

  Date: 04/26/2024

  Abbott Diabetes Care **************** spoke with the customer on ********* and was able to educate the customer regarding product warranty policies. The customer was provided a product replacement as a courtesy. The customer appeared satisfied with the discussion and did not have further questions. 

  Customer Answer

  Date: 04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/21/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 04/15/2024 I contacted Abbott customer service about my freestyle libre 3 sensor not working(when I put a new one on), I talked to 2 different customer service reps and I had 2 bad sensors. The 3rd sensor I put on immediately began to work. Both customer service reps stated they would immediately send me return envelopes to send to Abbott for replacements. i called again on 04/18/2024 and spoke to another Abbott customer service rep and ask where were my return mailers-she stated she would send them out. I changed to freestyle libre 3 from Dexcom G7. If this is how Abbott does business I am not going to be a part of it. I would like to know what is going on with their customer service *****

  Business Response

  Date: 04/26/2024

  Abbott Diabetes Care **************** spoke with the customer on ********* and the customer was able to confirm successful receipt of their replacement products. The customer had no further inquiries.
  

• Initial Complaint

  Date:04/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an ABBoTT *********** machine appx 18 months prior and signed a contract for supplies and maintenance. I have all the paperwork to show this transaction . For appx 3 months we received no controls , but were charged 4 times our contract rate , 1000/month vs 250. A rep restored our shipments correctly , but not the overbilling. I have sent multiple email request to resolve the over billing. Now we receive 2 bills per month and only have one machine . Although a TEAM is supposedly addressing the issue . No resolution has been forth coming. We owe several thousands of dollars now. I will not pay another bill until the inappropriate charges are resolved. Can someone with Abbott help?

  Business Response

  Date: 04/16/2024

  At Abbott, the health and safety of our consumers is our top priority, and we take all customer complaints seriously.  Thank you for bringing your concern to our attention.  We were able to confirm that this situation has been addressed by our representatives. If you have additional questions, please call us at ************** Opt 2 then Opt 1, Monday through Friday, 7:00 a.m. to 5:30 p.m. (CST).