Complaints

This profile includes complaints for Abbott Laboratories's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Abbott Laboratories

  100 Abbott Park Rd Abbott Park, IL 60064-3500

• 

  Abbott Laboratories

  200 Abbott Park Rd North Chicago, IL 60064-3503

• 

  Abbott Laboratories

  1350 S Loop Rd Ste 102 Alameda, CA 94502-7081

• 

  Abbott Nutrition

  3300 Stelzer Rd Columbus, OH 43219-3034

• 

  Abbott Laboratories

  6255 Sheridan Dr Ste 406 Buffalo, NY 14221-4825

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I had to type this I would like my $25.58 return to me from a COVID test that was missing parts inside the sealed box. I have been over and over again with Abbott on the telephone they have been rude and obnoxious. I would like my $25.58 return to me I am a nurse I bought this for my elderly father and I will not be treated by Abbott this way. I'm requiring my money back to me. Thank you.

  Business Response

  Date: 06/11/2025

  At Abbott, the health and safety of our consumers is our top priority, and we take all customer complaints seriously. Thank you for bringing your concern to our attention. We were able to confirm that this situation has been addressed by our representatives. 

  As per update by the ***************** team last *********, their records indicated that the order was shipped via ***, under tracking number 1ZA974Y40134137540, and was delivered on Tuesday, May 27, 2025, at 11:55 A.M. at Security Gate. 

  If you have additional questions, please call us at **************, Monday through Friday, 8:30 a.m. to 5:00 p.m. (EST).

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company knowingly and willingly provided a product that was faulty. This product has also been discontinued. They do not stand behind their products.

  Business Response

  Date: 05/22/2025

  Hi - 

  We have a record of the complaint calls. A senor replacement was called in and a replacement sensor sent and delivered to the customer via ***** tracking at *****************************************************************************************

  If there is a further need or complaint, please let us know. This complaint of inadequate customer service has been noted and logged into the complaint system. 

  Thank you - 

  Abbott Diabetes Care Customer Support

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by a customer relations representative since the consumer is blind. "Abbott has indicated that they came out with a new Libre device glucose monitor app, but when I call Abbott, they give me a name that's not available where the app store is. Every time I call, I receive a different answer from customer service. Please contact me."

  Business Response

  Date: 05/22/2025

  Hi - 

  It has been noted by case history that Mr ***** was able to successfully download the Libre application. Please let us know if Mr ***** requires any further assistance - 

  Thank you - 

  Abbott Diabetes Care Customer Support

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23319319
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nothing but problems with the Freestyle Libre Plus system. I have had to call the corporate office several times since I started using the PLUS version, over a year ago, which is not quick nor convenient, and was told this last time (today:05/09/2025), that it would take up to 5 days for me to receive a ***lacement sensor, which I complained about, and the *** told me it would be the last time I could get an override for shipping overnight. This is complete BS, since I'd have to lancet my fingers several times a day for up to 5 days...and the whole point of using it is to AVOID having to do that. Especially since ABBOTTS SENSOR JUST FAILED TO WORK SUDDENLY TODAY, WHEN MY SENSOR WAS FULLY ADHERED, AND I DIDN'T DO ANYTHING WRONG. YOU GUYS ****. IT SHOULD BE OVERNIGHT EVERY TIME. PEOPLE RELY HEAVILY ON YOUR EQUIPMENT AND CAN GIVE THEMSELVES THE WRONG AMOUNT OF, IN MY CASE, INSULIN, WHICH CAN LEAD TO ILLNESS AND SERIOUS DISCOMFORT. LEAVING A BAD REVIEW ASAP BECAUSE YOUR POLICY *****.

  Business Response

  Date: 05/12/2025

  Hi - 

  Currently, there are no shipping restrictions on this account. If the customer would like to request expedited shipping, she may do so, and the request should be honored. 

  Additionally, if the customer wishes, they may ask for a voucher instead of a physical shipment which would allow the customer to go to any retail pharmacy, like ********* or CVS, and redeem the voucher, as long as the pharmacy has a supply and a copy of the prescription. 

  Please let us know if there are any other concerns - 

  Sincerely - 

  Abbott Diabetes Care Customer Support

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Against Abbott Failure to Escalate and Resolve Urgent Shipment Issue Complainant: *************************************** Complained Against: Abbott Laboratories FreeStyle Libre Customer Support Issue: I am filing a formal complaint against Abbott regarding its failure to facilitate delivery of my replacement FreeStyle Libre 2 sensors and refusal to allow me to escalate my concerns to a supervisor.I contacted Abbott multiple times after ***** delayed two shipments of my replacement sensors (Tracking Numbers: ************ and ************), which have been marked "Out for Delivery" in ******, ** but never arrived.During my calls, I specifically requested to speak with the supervisor who authorized my last replacement shipment to advise them of the continued delays. However, in three separate calls, Abbott representatives refused to transfer me, despite my insistence that the shipment had not arrived and was unlikely to do so. Each time, representatives assured me that delivery would occur by the end of the business dayyet since the first delivery notice, I have still not received the sensors.These devices are crucial for managing my diabetes, and this repeated failure to escalate my concerns and provide real solutions is unacceptable.Resolution Requested:Immediate intervention to ensure prompt delivery of the replacement sensors.Allow direct communication with a supervisor to discuss shipment delays and future resolutions.Stronger coordination with ***** to ensure medical shipments are prioritized and not subject to repeated delays.I trust Abbott will address this matter urgently and ensure I receive my medical supplies without further obstruction.

  Business Response

  Date: 05/06/2025

  Hi - 

  The later delivery has proof of delivery on 4-30-25. Please see ***** tracking with delivery proof - *************************************************************************************************;

  As such, any non-delivery is an issue that Mr. ******* will have to dispute with the shipper. 

  The earlier delivery seems to be lost by the carrier. Abbott's responsibility as the shipper has been fulfilled in this case, but as a gesture of good will, Abbott will incur the cost and ship another sensor.

  We hope that this concludes the matter.

  Sincerely - 

  Abbott Diabetes Care Customer Support

   

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted Freestyle Librae Abbott company since the end of February regarding my sensors and attempting to order my 90 day supply. I have been told by several different representatives that it has been shipped and then upon calling back I would get different responses. I was told that my primary doctor had to approve the order. I called my doctor and it was approved and then they told me it was an insurance issue. I called the insurance company and was told it wasn't on their end. I have called for months to no resolve and have been gambling with my diabetes because I can't tell what my sugar levels are. Each representative gives me the run around.

  Business Response

  Date: 04/30/2025

  Hi - 

  Abbott does not provide quarterly medical supplies; a *************************************** is responsible for sending Mr. ****** his supplies through his ******** coverage. This department is only responsible for sending replacements if needed.  

  Sincerely - 

  Abbott Diabetes Care Customer Support

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the beginning of march of this year, I bought 2 sensor freestyle libre2 to monitor my glucose levels, after not being able to use another one because as they stated the operating software on my iPhone wasnt compatible, I asked for a reimbursement of the money I spent on 2 , they said they will but I had to submit 2 photos with the unopened boxes and receipt, which I did, after at least 5 phone calls I havent got any resolution, every time they say nobody is around with the authority to resolve it and somebody is going to call me in less then 48 hours, every time nobody calls, every time I call they make me waste at least half an hour, the case number is ******** the amount Im claiming is 75 us dollars, they have acknowledged that they received my photos. Thank you for your help. 

  Business Response

  Date: 04/29/2025

  Hi - 

  This refund request has been located. A status will be requested. Please be advised that refund requests require a minimum of 6 weeks to process and this request was received on 3-22-25. 

  Please request another status so we may respond in 1-2 business days. 

  Sincerely - 

  Abbott Diabetes Care Customer Support

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Glucose meter stopped charging and when contacted they refused to replace the product because it had been replaced before. If a medical product fails it should be the company's responsibility to replace it.

  Business Response

  Date: 04/28/2025

  Hi - 

  The meter warranty replacement guideline is 1 replacement meter per year. If additional replacements are needed, then the customer would need to either use a personal Smart Phone for glucose monitoring or acquire a new meter via direct pay. 

  However, in the interest of maintaining good customer relations, we will provide an exception to the policy in this case and send a replacement to the address of record.  

  We hope this concludes the matter - 

  Sincerely, Abbott Diabetes Care Customer Support

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Freestyle/Abbott sent a replacement to the wrong address with no return then finally corrected it with no return. Then told me multiple times I did not need to return anything. Now I am getting emails saying I do. company is verbally saying I don't but I want it in writing. I have spoken to multiple people and email top executives. I am not getting any response. I also have opened cases that keep getting closed with no contact. 

  Business Response

  Date: 04/24/2025

  Hi - 

  The return process is automated, and we are unable to step inside the process and change what was originally marked for return. Although there are e-mails being auto generated by Abbott asking for the return, there is not a process in place by Abbott to further ask for the return (like billing or other more urgent notices) other than the e-mail. 

  Currently, there is no customer facing letter that will describe this to the customer.

  Sincerely - 

  Abbott Diabetes Care

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23237332
  
  I am rejecting this response because: it is not acceptable to simply state. You dont have a process you guys continually send me a letter saying that I owe you something you verbally state I dont every time. I have asked for it to be put in writing to me. You obviously are responding to this complaint and received it somehow so someone can draft a word document and send me a letter on letterhead or send me an email plain and simple. Now you can also explain how my product went to an inaccurate address and why you guys are refusing to remove outdated information because you guys are still asking me to verify outdated information that was removed a long time ago over a year and a half ago. Unacceptable and I do not accept this resolution. 
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 04/25/2025

  Hi - 

  We regret that Abbott cannot come to a solution regarding this.

  Again, the process is automated with no monetary or physical collection efforts on behalf of Abbott to collect anything.

  A one-time specific need letter will not be drafted. 

  The current address Abbott has for Ms. ******** is as follows - 

  ****************************************************************
  ***

  If this address is current, then no further action should be needed regarding incorrect address information. 

  Sincerely - 

  Abbott Diabetes Care Customer Support

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23237332
  
  I am rejecting this response because: all you have to do is respond to this complaint and acknowledge the Following: Abbott sent the sensor to the wrong address without a return box. Abbott sent a sensor to the correct address to correct the mistake but did not send a return box. Abbott verbally on multiplications advised no return is needed and throw away the old sensor. Abbott continues to have the incorrect phone number on file as they mentioned it in my last phone call. The consumer, **** ******** in this case, does not need to return anything to Abbott nor do they owe them any money.

  This should be simple. You can put it in this documentation because Im saving it. You havent ceased sending me written communication stating that I owe you this every single day but you have a problem providing me anything saying I dont owe it to you. I know the fighting from the agents telling me that I shouldnt have thrown a box away, wont be addressed, but it would be nice if thats addressed. Im not going to Approve this response until I get above. Its not difficult. It should not be this difficult. Do better! I have all of my correspondence and Abbot looks really bad.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been purchasing the Pediasure 1.5 Vanilla drinks for my son, who needs them due to a medical issue. The last several shipments have come damaged. I have reached out to the company regarding this issue. I was sent replacements, but those also had damaged cans. The outside of the delivery boxes is never damaged. I related this to the representative. I was told that quality control would catch the dented cans, so the problem is probably with ****** I did receive a refund for one order. I decided to try another supplier. I recently received the order and there were dented cans in this shipment too. I can't imagine I'm the only one getting damaged cans. The fact that it's from two different suppliers and both are shipping damaged products has me thinking this has to be coming from the original facility. I desperately need this for my son. This is one of the few nutritional products that does help with his growth and weight gain. I have spent a considerable amount of money only to get several shipments damaged.

  Business Response

  Date: 04/23/2025

  Dear **** ******,
  
  We understand the frustration and our PediaSure team would like to learn more about your concern. A Supervisor from Consumer Relations will contact you by phone to see how they can help.
  
  Sincerely,
  
  Consumer Relations
  Abbott

  Customer Answer

  Date: 04/26/2025

   
  Complaint: 23235781
  
  I am rejecting this response because:I still have to receive my replacement without cans being damaged. Once my reshipment is received, I will update that there has been a resolution. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/28/2025

  At Abbott, the health and safety of our consumers is our top priority, and we take all customer complaints seriously.  Thank you for bringing your concern to our attention.  We were able to confirm that this situation has been addressed by our representatives. If you have additional questions, please call us at **************, Monday through Friday, 8:30 a.m. to 5:00 p.m. (EST).

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23235781
  
  I am rejecting this response because: I received a replacement with 10 damaged cans. Unfortunately, I will not be ordering anymore of this product. The last 6 shipments I received have had damaged product. If this isn't an issue with quality control, then Abbott needs to discuss this issue with the delivery service. I've taken numerous pictures and a video of opening a box that shows the damaged cans being removed. The one thing I do need to mention is the customer service department were helpful and very understanding. I just wish this issue could've been resolved. 
  
  Sincerely,
  
  **** ******