Complaints

This profile includes complaints for Abbott Laboratories's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Abbott Laboratories

  100 Abbott Park Rd Abbott Park, IL 60064-3500

• 

  Abbott Laboratories

  6501 Weston Pkwy Ste 370 Cary, NC 27513-2312

• 

  Abbott Nutrition

  3300 Stelzer Rd Columbus, OH 43219-3034

• 

  Abbott Laboratories

  2400 Walden Ave Buffalo, NY 14225-4745

• 

  Abbott Laboratories

  6300 Bee Cave Road Austin, TX 78746

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use the Freestyle Libre 3 sensor product. I've had numerous sensors fail on me in the past year to the point where the Freestyle app tells me to remove the sensor since it's no longer working. I have called Abbott for replacements when this happens. Most recently in August 2024 I called to report another failed sensor and request a replacement. I was told by their representative Issidro that they can no longer provide me with a replacement because I requested 10 in the past 6 months. When I noted to him that the sensors work for several days and then fail, and the app tells me to remove the sensor, it's not my fault that the sensor stops working. I am not getting them wet or damaged. I also send back any sensors that they request back. Issidro said he would escalate it to his supervisor and I would receive a call from Abbot on 8/27/24 to follow up. I never received this call. Now, 9/15/24 I just had another sensor fail on me with 6 days remaining out of the promised 14.

  Business Response

  Date: 09/20/2024

  Abbott Diabetes Care **************** connected with the customer on ********* to gather additional details and was able to issue the customer an eligible warranty replacement product.

  Customer Answer

  Date: 09/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Abbott FreeStyle Libre 3 Reader on 7/3/2024 from the Local *********** Pharmacy in my area. The Purchase price was $64.99 without tax. I'll say around 8/22/2024 I noticed that the Reader wasn't holding a charge, I was charging the Reader Every 2 Days, Now Every day. I only turn this Reader on at least 3 times a day if that. I called Abbott **************** on 9/10/2024 to explain the issue and that I believe the Reader is Defected. The **************** *** basically was telling me nothing is wrong with the reader. I asked for a Manager, she put me on hold for several minutes and came back and stated No one was available. I asked can a manger call me back. She took my information and as of 9/12/2024 I'm still waiting for a call back. All I'm asking is for a total refund or to be shipped a New Reader. There is No way a Reader battery should drain this fast and it's Turned Off Most of the Day.$64.99$

  Customer Answer

  Date: 09/20/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your Libre 3 CGMs are endangering my health. For quite some time, I have had multiple problems with, sensors falling off, and sensors failing. In addition, whats much worse, for months and months, I havent been able to trust the reading from the Libre 3 sensors. Today, I removed a sensor that was about to reach 296, when in actually the finger stick showed, 237. Other readings today; 184 actually 132, 265 actually. 230, etc. ******** times Ive been awaken to the low alarm, below 65 mg/dl. By the time I could get up and move to another room, it read in the 90s. Again, your products are endangering my health. Do you understand that if I had trusted your readings, I would have taken injections that that wouldve pushed my BG to extremely low readings, and the inverse, taken Glucose pills to raise my BG level, when it was stabilized and pushed it up. The VA, thats the *********************** follows my readings with the a Pharm D, should you challenge my inputs. Ive read your cautions with, Vitamin C, and OTC intakes and to the best of my knowledge, I have nothing that would skew my readings. (Attached) This the second time Ive received a container like this. Whatever sample youre requesting, refused. (HIPPA).

  Business Response

  Date: 10/04/2024

  Abbott Diabetes Care Customer Service called the customer on 16SEP2024 and 17SEP2024, 25SEP2024 but have been unable to get a hold of the customer. Abbott Diabetes Care Customer Service shared product resources and information that may be helpful and relevant towards the customer's complaint on 18SEP2024.

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned defective diabetes supplies on May 18, 2024. I've contacted the company numerous times asking about my refund. I provided them everything they asked for. Today, I was told they have no information refund. Refund was supposed to be issued within 60 days. I was told by representative that she cannot assist any further.

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Abbott Diabetes and Advanced Diabetes Free Libre Sensors I started in May 2024. Abbott Diabetes sent me 3 sensors monthly, which Advanced Diabetes charged me for. All 3 Sensors and all replacements were defective.None did not work properly.I sent the last three sensors back to the address that was told to me via email ***** ************ to ATTN: CIG ABBOTT Diabetes Care, Alameda, ***I was told, it was sent to the wrong address, and I was not getting a refund.Even though my account was closed on 30 July, funds were pulled out on 1 Aug 2024

  Business Response

  Date: 10/08/2024

  Hello BBB Customer Relations,

  
  

  In reference to complaint ID ********, a resolution has been reached with the customer. After various calls and transfers, our **************** team was able to gather the necessary information to determine the customer's eligibility for their desired resolution on 26SEP2024. Tracking records indicates the customer's resolution was successfully delivered as of 03OCT2024.

  
  

  Regards,

  FreeStyle ************* Team

• Initial Complaint

  Date:09/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Implanted Spinal Cord Stimulator, Abbott Neuromodulation (Abbott Laboratories) maintains. When I was charging device lights went off and beeping. The manual said call ************** called July 23, 2024. The technician trouble shot the Charging Device Controller over the phone. Technician said the Charging Pad is bad. I asked the Representative want is the procedure to get replacement and was toll isn't one. This device is warranted for the lifespan of the Neuromodulation Implanted inside me. I only need a Charging Pad to keep my device working for me to reduce pain. I have discussed this matter several times with them. They also refused to send out a Representative to maintain device. For several years I could request a Representative to come out and change settings with No Problem. Now there a problem with the Charging Pad they will not take my request to see Representative or replacement Charging Pad. The Representative has the ability to confirm there is a problem and make adjustments or request replacement if there is a problem. They also will not fill a claim with ******** or ********** I also asked could I buy the Charging Pad with out using ***************** and was toll no. At the End of The Day I believe they don't have the Charging Pad in stock or can order the Charging Pad according to their policy and website.

  Business Response

  Date: 09/06/2024

  Dear ***********************,

  Thank you for bringing your concern to our attention. At Abbott, the health and safety of patients who utilize our products is our top priority, and we take all complaints seriously. We look forward to speaking with you about this concern. Please call us at **************, Option 6, Monday through Friday,7:00 a.m. to 4:00 p.m. PST and reference TS-2368285/PER-2024-0119128.

  Sincerely,
  
  Consumer Relations
  Abbott

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many Libre 3 readers are defective right out of the box. My "new" replacement reader is already failing the system/touchscreen test and periodically freezes on a screen claiming the *** cable is inserted when its not, leaving me unable to check my glucose or even perform a manual blood glucose test until it decides to fix itself. Support initially promised another replacement, then backtracked. My wife spoke with some brainlet from the "corporate office" named *****, who refused to replace the meter and suggested I call my doctor and use a different testing method if these malfunctions cause health issues. Practically begging for a ************ support was no better, offering the same robotic responses and showing no real concern for patient safety, even after I provided photos of the issue. I am extremely frustrated and disappointed. Yes, we all know it's about the money, but why make it so obvious to your userbase? Even if this company at least feigned compassion, I would still consider their support and products to be a joke. Since I doubt this will get resolved, I'm switching back to Dexcom, and I should never have wasted my time on Libre devices to begin with. But for those who enjoy dealing with defective devices, sub-par customer support, individually wrapped test strips, a meter that disconnects during rapid blood sugar drops, short battery life, and glitchy performance, by all means, go with Libre.

  Business Response

  Date: 09/13/2024

  Abbott Diabetes Care **************** has made call attempts on *********, 11SEP2024, and 12SEP2024, but have been unsuccessful in getting a hold of the customer. The customer has been provided directions on how to contact Abbott Diabetes Care **************** on their voicemail. 

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22232687
  

  More lies. I called them back on two occasions. On the second time it sounded like I got a hold of someone who was sitting in the bathroom. Call quality was garbage and they said they'd call back right away, but didnt. This is a trash company with trash support and trash products.

  Business Response

  Date: 10/04/2024

  After a thorough conversation with the customer on *********, ********************** **************** was able to validate warranty eligibility to replace the reported ADC product. The replacement was expedited to the customer and records indicates it was successfully delivered as of 26SEP2024. The customer shares being very appreciative for the detailed assistance and resolution.

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a gift of Similac formula in my mailbox today. It was a quick reminder that the due date of the baby I miscarried was approaching in a few short weeks. At no point did I place myself on any list, whatsoever - that would indicate I would be interested in a Similac product. It was addressed to me, using my full name and address. I very briefly used a baby growth app to track my pregnancy before losing that baby. I immediately cancelled my account and deleted the app. If they received my info from my doctors office, thats a HIPPA violation. I recognize there is possibly fine print in the app sign up that says they may sell my info, but for Similac to use such an irresponsible marketing tactic as potentially re-traumatizing a woman who lost her baby is reprehensible.  

  Business Response

  Date: 09/05/2024

  Dear ***************************,
  
  We are so sorry for your loss. We try our best to send these mailings to people that are interested in the MySimilac Rewards program and we apologize for any heartache this mailing has caused you.
  
  Please know we have processed your request to be removed from our MySimilac Rewards mailing list, and we are taking every step to ensure you do not receive communications from our rewards program in the future.However, it is possible that you may receive additional mailings that are already in transit, as we are unable to recall anything that has been placed in the **** postal stream. The source of your enrollment for the MySimilac Rewards program is through one of our partners, What to Expect. For more information,we suggest emailing What to Expect directly: *************************
  
  We greatly value your feedback and rest assured we have shared your comments with our Similac team.
  
  Sincerely,
  
  Consumer Relations
  Abbott

• Initial Complaint

  Date:08/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used the Libre 2 for over a year with good results. They started advertising the Libre 3 as the new shiny product. I bit and had my doctor write a scrip for the better, newer model. I got it and promptly found out that it was incompatible with system 17.6.1, the latest version of the most popular smart phone on the market with 58%. I understand that they can say that I should have checked first, but I feel that is incompatible with honest advertising. If a minor player didnt work the owner would know that they should check. However, when using the dominant player in the market one should be forgiven for assuming that they either wouldnt start an advertising campaign until it was compatible or that they would clearly advise that it doesnt work on the majority of phones. I think that Abbott should either refund the cost $78 or replace the Libre 3s with two Libre 2s. I know they work. I can send the Model 3s back so they dont think I am trying to pull something. Ironic isnt it that the party pulling a fast one would be untrusting of others.

  Business Response

  Date: 09/17/2024

  Abbott Diabetes Care **************** reaches out on ********* and ********* to better understand the customer's complaint to determine the best resolution. In between the follow-up calls, the customer's issue appears to have resolved itself and the customer has informed ********************** **************** that they are content with their product at this time. 

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint against Abbott Laboratories / Freestyle Libre regarding the use/functionality of the sensor with a iPhone app.My husband has been a Libre2 user for a couple of years now, and from the start, we used the sensor in connection with the Libre2 app on the iPhone. In fact the pairing with an iPhone app was a selling point, convincing us of the advantage of the Freestyle Libre system.About a week ago, the sensor suddenly quit communicating with the app, with about 6 days still left on the sensors duration. We filed a complaint, received a replacement sensor. The app didnt work with the sensor. We complained again. The company sent us another replacement. We now have four replaced sensors, none of which work, and the last two sensors werent even recognized by the app.It turns out, after contacting customer care at ********************/Freestyle, that the iPhone operating system and the app software version are no longer compatible because the iPhone IOS version is more advanced, and the Libre2 app on the iPhone is out of date, and there is no indication as to when the app will be updated and our sensors usable again. The company wants us to spend $65 on a standalone reader. That extra expense is not an option. My husband is unemployed, and I work part-time. We went with this sensor because we could use a phone app, and this now strikes us as a case of bait-and-switch.Rather than send us a series of replacement sensors, which we cannot use, the company should have considered sending a reader, as a goodwill gesture and as an effort to retain a customer, especially when the out-of-date app is not the fault of the customer.

  Business Response

  Date: 09/09/2024

  Abbott Diabetes Care **************** was able to connect with the consumer on 05SEP2024 to gather additional complaint details which allowed for an agreeable resolution to be reached.