We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pharmaceutical Manufacturer

Abbott Laboratories

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Reviews

This profile includes reviews for Abbott Laboratories's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Abbott Laboratories has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.26

    Average of 53 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Angela K

      Date: 03/11/2025

      I have been purchasing Similac sensitive 360 formula since April 2024 and have been having trouble with the companies App. I have been contacting them for months about it and how i am not receiving my coupons online and they keep telling me that i reached my limit. How can a company only allow you to scan only 5 containers to get points when customers spend so much money on their products? Their customer service is horrible and rude! Company is very disappointing. 

    • Carrie M

      Date: 01/29/2025

      I purchased a 4-pack of the Abbott BinaxNOW COVID tests and 2 of the 4 were faulty, no control line was present and the whole test was useless. I called to receive a replacement and first was told I called the wrong number (there is no customer service number listed on the box and numerous options listed online). When I was connected to the supposedly correct number I was disconnected. After more googling I found the correct number and the representative was difficult to understand which cause multiple issues during the call. The call took 30 minutes and they are sending a replacement test but I have no confidence it is going to arrive given the communication challenges. Clearly trying to make it as hard as possible to resolve issues. I will not purchase again. 

    • Jay B

      Date: 01/17/2025

      The lever 3 glucose sensors are junk. Company does not respond to my internet requests. The sensors do not last for the 15 days either they fall off quit responding or send out false readings. Total waste of time and money. Company does not replace sensors when I have a faulty sensor.    

    • Charles H

      Date: 12/10/2024

      my problem is that the libre freestyle 2 14 days sensor is so far of from finger ***** that it is a dangerous product to use I have had 6 sensors replaced with in the last 2 months just a few minutes ago the meter read 261 so I took a finger ***** with the same monitor and it read 190 it has been of as high as a hundred points all they do is replace sensors and that don't solve the problem I don't understand how this product can be used for diabetes sense it is so far of and not reliable its a dangerous product to count on for your health.  

    • Katherene M

      Date: 09/03/2024

      They don't want to replace my sensors they said its expired, but I use them before they expired they malfunction so I tried saving them and get them replace one time. This is the first time hearing this issue and this is the 3rd time doing it and they are able to replace them on those 1st and 2nd. This is not acceptable, consumers at least need to know this.  

    • Larissa C

      Date: 08/22/2024

      My libre 3 sensor requires low sugar readings to sound alarms. The sensor reads my sugar incorrectly and now these stupid alarms go off every 5 to 10 minutes at 1am or at work....ripped out the sensor and it still beeps constantly for bad readings. You can only stop this by deleting the app. Lost a lot of sleep and got into trouble at work These sensors and the app are horrific. Looking for something else.

    • Maura G

      Date: 08/17/2024

      Freestyle Libre 3 Sensor gave high readings and they gas lit me telling me it wasn’t “that high” and I should expect within 20-40 points different. For someone with diabetes, that could change my course of treatment with unnecessary insulin. It is reckless to downplay the impact of inaccurately high numbers. All this after they had a KNOWN issue of sensors providing high numbers. I have gestational diabetes and will be thrilled to be done with them after my baby comes.   

    • James B

      Date: 07/15/2024

      Libre 3 sensor: **************** refuses to support the product. I called in for support on a Sensor Error on my Libre 3 device. They refused to issue a replacement sensor despite me providing all of the necessary information (error codes, timestamps, etc.). I've called in for support/replacement previously but was told by customer service that they are not supporting my profile. Avoid this company at all costs. Their sensors often do not work and if you call for support, they may turn you away and force you to use their competitor (Dexcom), which I am now going to do. Save yourself the trouble and go with Dexcom to begin with.    

    • JBrent R

      Date: 06/02/2024

      Libre2 is a product in need of upgrade. Often gets Not Able, wait 10 mon, 4 hrs, Often needs 4-5 tries. Frustrating. Rarely last 2 weeks.  

    • Jeff J

      Date: 05/07/2024

      My father fell ill in mid April of 2024. The results of the infectious and disease processes has left his brain in an inflamed state. My dad did receive an MRI for which Abbott Laboratories must be present to monitor his pacemaker. Since that MRI my fathers condition has worsened and an additional MRI is required to formulate a plan of care moving forward. Initially we were told that my dad would have an MRI on Friday May 3rd. Unfortunately, my father was not able to have that MRI due to Abbott Labs representatives not being available. Next we were told that dads MRI would be Monday May 6th. No reps available. Finally we had a scheduled MRI at 0845 Tuesday May 7th. Again our Abbott rep did not show. This has now caused a 4 day delay of care for my father. The medical team needs this information to advise our family on how to proceed. This has also caused undue stress to our family and potentially delayed life saving treatments. I am ashamed of Abbott for making my dads healthcare about business. We deserve more compassion, respect, and professional care than we received. Shame on you Abbott. Perhaps you should better support your devices, even if it is a weekend. In point of fact, the device was implanted July 5, 2020. A Sunday! I expect more.

    Abbott Laboratories is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.