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Business Profile

Automobile Reconditioned Detailing

MGM Classic Cars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automobile Reconditioned Detailing.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I would have my work completed within 8/9 months. 7 months in covid hit. I am 16 months past the 16 months I have as a courtesy because of covid. *** has not talked to me since he took a massive deposit. Truly the man is a con artist and just recently contacted lawyers and he is a complete fraud. Please call me and I will give even more info.

    Business Response

    Date: 09/10/2023

    We are working on your car.  As discussed 

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought this car back in January 2023. Put less than 100 miles on it. Nothing but issues. **** in repairs. They advertised these cars as EVERYTHING WORKS AS IT SHOULD. This is certainly not true. I have proof and will provide.

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car for $35,000.last year. However car was in storage for 5 months. Car had underling issues that were hidden. Rusted parts that were painted over. A local mechanic inspected the car and he said that this is an unsafe car. I have inspection report from local mechanic. I was told the engine was good, only an oil leak from a gasket. It turns out, 3 pistons are bad. I need a new engine. Contacted owner about fixing the issues, I got nothing except the run around. I was trying to contact owner for last 2 months. finally he blocked my phone number.

    Business Response

    Date: 11/07/2022

    Date: November 7, 2022

    Original Purchase Date:  June 23, 2021

    ID# ********


    In response to the complaint made by ***************************** on 11/03/2022

    This customer purchased a **** Chevrolet Bel Air from us on 06/23/2021. Since the transaction we have not heard from this customer till just recently.   We did invite him to bring the vehicle to us so we can look at it even though this customer has had the car in his possession for over 16 months.  MGM CLASSIC CARS is not aware of what he has done to the car personally since his time of purchase.  At the time of the sale this customer was invited to bring his own mechanic and/or inspector of his choice.  Whether he did that or not that was his choice at the time.  This customer proceeded with this sale acknowledging the vehicles condition and agreed upon pricing based on what he thought was fair.  He signed that the vehicle was sold AS IS.  Now we do understand not all our customers are the most informed and educated about cars that are ***** years old and everyones opinion of a used car is different.   


    Again, here at MGM CLASSIC CARS we pride ourselves on transparency and do business in a straight forward manner.

    Thank you 

    MGM CLASSIC CARS 
    150 S ************
    *******, ** 60101

  • Initial Complaint

    Date:08/06/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,I am writing to you to create awareness of dishonest business practices by MGM Classic Cars at ***********************************************. In June 2022, I purchased a **** Buick GS from MGM Classic Cars. MGM had two videos showing and describing the car, what to expect and what they were fixing prior to purchase/shipping. I paid approximately $40K for this car, expecting it to be as represented by this business. Specifically, the car was described as having a rebuilt motor in the last **** miles, a $12,000 new paint job without dings, no oil leaks and a list of fixes they were working on. Some of the fixes were the horn, speedometer, turn signals, passenger headlight, dome light etc. They also indicated the car would be serviced before shipping which means an oil change and a run through of the engine.When the car arrived, I started getting a bad feeling when the car would not start easily. Then after finally starting and the engine warmed up, the engine started knocking. The engine is shot- not a recently rebuilt engine. It also has a high idle and will not idle down.The valve training was very noisy (not getting oil) and when I pried the dip stick out (it was stuck), I found the oil to be discolored and gritty. Definitely no oil change occurred, and all the other promised fixes werent done either. This car leaks oil like crazy and the supposed $12K paint job is a farce as it does not look good and the paint still has dings in it. I have video and pictures showing the issues with the car.I wanted to create awareness of this deceptive advertising and seek help in resolution. By resolution I mean a return of the car to MGM and a full refund.

    Business Response

    Date: 08/09/2022

    Customer signed all waivers and disclosures in as is condition

    Customer Answer

    Date: 08/18/2022

     
    Complaint: 17682652

    I am rejecting this response because:

    The car was not delivered in the condition as promised from the business. This is an on-line business, their videos are describing and showing you the car that you are buying. By signing the waiver, I was expecting and agreeing to receive the car that was represented by the business and as depicted/described in their videos. I did not agree to purchase the misrepresented vehicle that was delivered to my driveway.


    Sincerely,

    *****************************

    Business Response

    Date: 08/24/2022

    Customer signed all paperwork that even stats that we are not responsible due to the fact this car is over 50 years old 

    Customer Answer

    Date: 08/29/2022

     
    Complaint: 17682652

    I am rejecting this response because:

    Once again - The car that came off of the trailer is not the car that was represented by the business. This site does not allow me to upload video - but I have video of the dealer's false representations of the condition of the car and the car in the condition that was then delivered to me. They do not match - the car was falsely represented  and the promises of the dealership were not fulfilled. There are many, many issues that range from headlights that were supposed to be fixed per dealer's video (and were not) to an engine that does not run (knocking and banging). If I had wanted a fixer upper, I would have bought one. This car was supposed to be in promised condition for $40K. I paid the $40K and happily awaited my good running as advertised vehicle. I did not expect a pristine car, but I did expect it to be the car as represented (good shape, running vehicle). That is not what I received.

    Sincerely,

    *****************************

MGM Classic Cars is NOT a BBB Accredited Business.

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