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Architectural Mall, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been in contact with Architectural Mall since March of this year and multiple instances of them not holding up an already agreed upon price reduction have not occured:1. First was a 10% discount I negotiated for paying with check that was later reneged.2. Second was a 2% quote for paying with credit card and later they told me the price was 4% (didn't say first quote was a mistake, just changed their rate without explanation).I have multiple emails with extremely rude behavior, lack of acknowledgement of mistakes (and later glossing over without any apology), blaming the customer for "signing off on mistakes" and unwillingness to honor quoted prices/negotiations. Please let me know if those are needed.Are these reasons to file complaint?Thanks,*******

    Business Response

    Date: 08/06/2024

    I have zero interest in responding to this complaint. The idiots bounced 3 checks. They signed a legal binding contract that outlines what our policy is. Plus I never cared about BBB, and never will, your organization is a joke, pay to play which I don't do.

Architectural Mall, Inc is NOT a BBB Accredited Business.

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