Reviews

Review Details

• Review fromEric T

  Date: 05/29/2024

  5 stars
  ****** r, ************, *********************, ****** Were excellent! Punctual Explained to me the whole process Didnt take a break, and kept working nonstop to assure that the project will Be done in no time They cleaned the place each time they were done with the job!I was very satisfied and will recommend the crew and the company to anybody!I will use them again in a heartbeat!!!

• Review fromBob J

  Date: 05/22/2024

  5 stars
  We were in need of our crawl space to be gutted and cleaned. ********************* and ******** and their crew came on time and did a spectacular job. They were hard-working, professional, respectful, and knowledgeable. We are grateful for a job extremely well done, and will certainly call on them again if the need arises. Many, many thanks from our family. Definitely 5 star work!

• Review fromJudith P

  Date: 04/22/2024

  5 stars
  ?????"I cannot express enough gratitude for the incredible restoration work done on my home after it suffered water damage. From the moment I contacted Romexterra and spoke to ***** and ******, I knew I was in capable hands.The team's professionalism and attention to detail were evident from the start. They conducted a thorough assessment of the damage and walked me through their restoration plan step by step, ensuring I was informed and comfortable throughout the process.What truly sets Romexterra apart is their commitment to excellence. Every member of the team, from ***** to ****** the project manager to the technicians, demonstrated impeccable skill and dedication to restoring my home to its original state, if not better.Not only did they address the visible damage, but they also went above and beyond to mitigate any potential future issues. Their expertise in water damage restoration is unmatched, and it showed in the quality of their workmanship.Furthermore, the communication throughout the project was outstanding. ***** and ****** kept informed of progress every step of the way, and any questions or concerns I had been promptly addressed.Now that the restoration is complete, I am beyond impressed with the results. My home looks better than ever, and I have Romexterra and ***** and ****** to thank for that. I can confidently say that I would recommend their services to anyone in need of restoration work without hesitation.Thank you once again for your exceptional service and for restoring not just my home, but also my peace of mind."Sincerely ***********************

• Review fromAnn H

  Date: 04/04/2024

  5 stars
  I would like to give kudos to **************** and ************** of Romexterra Construction ************************ Services in the *** Department. These guys were awesome. They had to restore my basement after a major flood. It left residue on the floor of my basement. They came in and went right to work. Clean and deodorized the floor sanitized the basement and disinfected the entire area. Not only that, there were very professional and considerate. Not to mention very polite gentlemen. I asked them how long would it take and they said they would not leave until the job was done. Having arrived at 1:30pm and finishing up at 8:45pm. With that said, I am more than satisfied and happy with their work ethics. "Let's Here It ******* Boys"!

• Review fromAndrew P

  Date: 04/01/2024

  5 stars
  Romexterra so far has been one of the best contractor services I've ever worked with. ***** had been knowledgeable and kind, and would also like to thank ****, *******, ******, *****, and *****. Thanks again

• Review fromAnthony W

  Date: 03/26/2024

  5 stars
  I would like to start this review by saying that due to significant water damage in our home was the reason why there was a need to reach out to Romexterra. To say the least, this failure was a living nightmare. From the very beginning Romexterra has been extremely professional and attentive under these circumstances.I would like to specifically single out *************/Construction Manager with Romexterra. From his first call to me and to the completion of this job he has been simply outstanding. Professional, courteous and his attention to detail was second to none. Not only did he answer all of my wife and I questions regarding the construction process, he made suggestions that were in line with our wants and needs. Though he maintained professionalism throughout this process, I felt as if I was working with a friend. I would simply categorize him as being Personally Professional.Not only has he returned our home to Our Home, but with his guidance, attention to detail and knowledge, our home looks considerably better now than it has ever looked.We never want to experience any future damage to our property, but if we should, Romexterra is the company that I would gladly reach out too. If we ever to do any future major enhancements Ill reach out to **** with extreme confidence. Thank you **** for doing what you do.*******

• Review fromBarbara H

  Date: 02/05/2024

  5 stars
  I am very fortunate to NOT have had to use Romexterra yet. I have attended several informational presentations by their staff. I am a better homeowner, better insured, and better prepared should I need them. Every interaction has been professional and I would not hesitate to recommend them as well as call them in the middle of the night if I needed them.

• Review fromAndrew W

  Date: 12/24/2023

  5 stars
  Very responsive when my home was damaged to get my garage boarded up and restoration crew out. Communicated well with my insurance to get everything sorted. Once that was done the crew that worked on the house was quick, communicated well and left our home looking great. *** was my Pm and went above and beyond to make sure everything was done by the holidays. **** always recommend *** and Romexterra!

• Review fromNancy G

  Date: 11/19/2023

  4 stars
  This is a review for ***********************. I would give him a 5 star.. It was a pleasure to work with ***. He was very compassionate when my home insurance only allowed a certain amount of money to fix my house. *** put in extra effort to re-do the claim details and fix only what I needed to have it done in a timely manner.

• Review fromCarriane C

  Date: 09/28/2023

  1 star

  Carriane C

  Date: 09/28/2023

  Hello,I originally hired Romexterra when a bad storm hit my home and destroyed four rooms in my house. I thought they were efficient and friendly. I contacted hired them again when we had a pipe burst and flooded the first floor. During this time I received all my belongings back from where Romexterra kept them in store while my house was being repaired. There were so many things that were broken, wet and had mold all over them. I wish I would have know sooner. The second experience has been terrible. The insurance company denied $3,000 worth of items, but they continue to bill me for and put a lien on my property. They continue to bill me and put a lien on my property. They also wanted me to originally meet them with a post dated check. That makes me think they are struggling financially. Their collections person constantly harass me constantly.
  

  Romexterra Construction, Inc.

  Date: 10/02/2023

  This is a serious misrepresentation.

  You have utilized ** multiple times and you never once complained until we requested you pay your invoice. The invoice is 10 months old and you were advised many times that a lien was coming. You alleged that a check which was intended to pay us was lost and we certainly understood, mail is not what it used to be. We waited patiently and contacted your carrier regularly. You waited 2 months before contacting the carrier to reissue the check. Your insurance informed us that they wanted to reissue but couldn't because you wouldn't return their calls to verify anything. We went back and forth multiple times  until nearly a month passed before you returned the State Farm Adjuster's call. You even sent me a State Farm email that was more than 2 weeks old that you never responded to. We also discovered after you called State Farm liars, that you were not emailing to the claim correctly, so I assisted you in getting those emails to the claim.  You emailed me several times saying  the check had been reissued and you told me if you paid us you couldn't pay your other contractors. I explained that you should check to see who the funds are for and YOU stated in an email that the check was for us  but that you needed to pay the other contractors too. I did tell you the other contractors were not my concern  and that I was trying to stop collection actions on the property. You also stated you sold your condo and were moving and would turn over the *** business to someone else. When I asked for that contact info you stated something totally different, that you would stay on until this matter was done. The *** insurance didn't deny **** they are reviewing, we asked you repeatedly to share the info so we could help you get paid accurately and more quickly which you didn't do. When the check arrived, you said you needed to pass this thru the *** account as it isn't your property but a condo building and the *** insurance. I understood this  completely. You delayed a few days before depositing and yes with end of month, end of quarter and additional late fees coming, I did suggest you issue a post dated check that we would hold off depositing, but it  would bring the account current and stop further collection action. One of my emails you never responded to and you finally responded when the collections team liened the *** building. You became very upset which I understood, but you cancelled the appointment for us to pick up the post dated check  and stated you would pay online when the funds cleared. I accepted that and then you wrote this review which is a complete misrepresentation of the facts.  All we want is for this to be resolved and paid.