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Business Profile

Logistics

Spirit Logistics, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company gives no cares or concerns regarding the destruction of your personal property. I had bought a brand new home and ordered appliances from Lowes. This company partners with Lowes for their deliveries, and they shredded my brand new floor installing the appliances. Ive gotten 0 apologies or cooperation from Spirit. They stated Id have to pay out of my own pocket for 2 repair estimates before theyd even consider moving forward with the property damage claim. They only care about profits and dismiss the individuals they serve. This company is unfair, predatory, and should close their doors before further damage is done to others homes. Shame on Lowes for even using this company.

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I purchased an appliance suite on 12/1/2020 from the ******************** (store #****). The delivery team installed/hooked up this range. I have since been told (by Lowes customer care team) that this Lowes contracts out their delivery services to Spirit Logistics LLC *************).On 2/20/23 the electric range/oven from that order caught fire at the junction of the cord and the range receptacle. We caught it due to the smell and smoke it produced and nothing substantial was damaged in the home, but the oven part of the stove no longer works and there is electrical damage.We had an independent service technician out today and he stated that the cause of the fire was a faulty connection between the cord and the receptacle. He said that the wiring harness and terminal block would need to be replaced as well as a new cord. These repairs plus the cost of labor were quoted as between $300-$400+ depending on if additional repairs are needed.I am not happy to say the least. The delivery drivers caused this dangerous situation with their faulty installation and I could have lost my home if we hadn't caught it in time. We will now be without a stove until these repairs can be made. I would like to request compensation for these repairs and for our time and trouble.Additionally, I reached out to Spirit Logistics on 3/3/23, and have been ignored. So I would like to escalate the situation and still seek compensation.Looking forward to hearing back on this matter.*******************************

Spirit Logistics, Inc is NOT a BBB Accredited Business.

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