Complaints
This profile includes complaints for Davis Roofing & Construction's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We did not accept the proposal sent by Davis Roofing and Construction. We returned the proposal without signing but indicated a N/A and attached a letter with our concerns. Davis Roofing and Construction dispatched workers to our home without our knowledge and repaired the roof. We appreciate Davis Roofing and Construction for standing behind their work.
Sincerely,
*********************************
Business Response
Date: 03/06/2023
Davis Roofing and Construction has not refused to return to Mr.********** house in ********, ** to repair the damaged shingles on his roof. We simply told ********************** that the damage on his roof was caused by animals and is not covered by a manufacturer or labor guarantee. ********************** sent us photos of the areas and you can clearly see claw or bite marks on the wall flashings and the wood trim. The shingle damage is not consistent with wind damage. The damage is on the east side of the roof right next to an evergreen **** which the animals used to access this area. We would be more than happy to repair the damage caused by these animals but as this is not a warranty issue there must be a service charge to do the work. We spoke with ************************** and indicated once we receive an authorized form to complete the repair work we will dispatch a serviceman.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.