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Business Profile

Optical Repair

Crown Vision Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Repair.

Complaints

This profile includes complaints for Crown Vision Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crown Vision Center has 25 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2022 i brought my daughter to Crown Vision in ***** ******** for a contact exam once contact exam was over my daughter put the contacts in her eyes she said her right was blurry and couldnt see out of it the employee that was checking us out let the doctor know the doctor said wear them a few days it will go away so I proceeded to purchase more contacts a few days pass she still cant see out of her right eye so we decided not to get the contacts I contacted crown a week after her exam and they said the manager was out but she would notate it to my account and they would credit my card back the money minus part of the exam I was like ok cool so I continued to keep a eye on my account never seen it post so I contacted them about another 3 weeks later talked to I believe the same person giving me the same excuse so then about 2 weeks ago I contacted them again and was told to call back on August 6, 2022 to get this resolved and get my money back never was I told that I wouldnt get my money back so then today August 13, I got a call telling me to pick up my daughters contacts like what :@ Im supposed to be getting my money back so I called them back up and they are now saying my daughters contacts are expired and I can no longer get a return and no one notated to my account all these calls and request for refund the manager even said that they wont refund me my money cause I have to request this within ********************************************************************************* that the contacts are now expired and they cant return them to the vender so I cant get my money back and she also told me all the times Ive called them never was noted to my account I let her know how unprofessional that was I would never recommend going to this place they owe me $100+ and I just want my money back!

    Crown Vision Center is NOT a BBB Accredited Business.

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