Complaints

This profile includes complaints for Raymond Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Raymond Chevrolet

  118 Route 173 Antioch, IL 60002

  
• 

  Raymond Chevrolet

  23 N Route 12 Fox Lake, IL 60020-1222

  
• 

  Raymond Chevrolet

  119 ROUTE 173 Antioch, IL 60002

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Raymond Chevrolet on Friday November 16th to with my mother (******* *****) to see about purchasing a pre-owned vehicle and was shown a 2013 kia ***** I was attempting to qualify for a loan to make the purchase of the vehicle when we were encouraged to use my mother as a cosigner. We agreed and they started processing the paperwork. The loan was approved and we were under the impression that the approval was for her to be a cosigner and me to be the main loan holder. I have come to find out that she was processed as the main lein holder as a co owner and the car is now owned and registered by her! All contact will be sent to her address when I am supposed to be the main. Have tried calling multiple times with either a hang up or no return phone call. Tried contacting the loan holder for help and they can't and won't do anything to help. We were rushed through the paperwork to sign and I get home to find that nearly $4000 worth of extra warranties or something has been tacked onto the loan. I am handicapped with a left below knee amputation. I feel VERY strongly that I was taken advantage of as well as my mother. I simply want to return the vehicle, have the loan voided, and to get the $1000 deposit my mother made and the $1000 for the trade in of MY vehicle that I owned outright. PLEASE HELP!!!!

  

  Business Response

  Date: 11/27/2024

  Our Business Manager ***** ******, who was the closing manger on the transaction had an opportunity to speak the *****. They discussed the products on the contract, extended warranty, vehicle maintenance and ************* and ***** was ok this the product. The Customer asked for the mailing address to be updated to her address rather than her Mothers. ***** is going to meet with ***** on Friday 11/29/2024 to change it with the bank. ***** has a concern with the tire pressure sensor, cruise control, and front-end noise that we will diagnose on 11/29/2024 as well. The Customer said she does not want to reverse the transaction as long as the above situations are addressed on 11/29/2024 at Raymond Chevrolet.

  Customer Answer

  Date: 12/02/2024

   
  Complaint: ********
  
  I am rejecting this response because:
    I have been contacted by the dealership and they have begun the process of fixing the issues. Complaint #********.
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle having hybrid battery issues: codes P1B96 and P0DE6. Hybrid/EV battery voltage and cell battery voltage low. Alerts advise driver to stop the vehicle. 8/12/24 The vehicle was taken to the service ****** at Raymond Kia in *******, ******** under the service adviser ***** ********* for this issue. Service ****** solution: Clear code, test drive, and advised me to drive the vehicle more. Despite the vehicle being used for daily commutes of 35 miles or more. No proper diagnosis was completed and no issue was given regarding the hybrid battery system. 8/23/24 The vehicle was brought in to the service ****** again at Raymond Kia in *******, ******** under the service adviser ***** *********. The hybrid battery system discharged to the point of failure and the above voltage alert was again present. Service ****** solution: Clear code, test drive, communicated with Tech Line, and advised me to drive the vehicle again as no issue reappeared when test driven. However vehicle was dropped off with present and active alerts and codes.Presently the vehicle remains in service without diagnosis of the issue and without a resolution for repair. The service teams advisement is for me to take the vehicle back once again without repairs or even a diagnosis being done.With almost 3 weeks in service the vehicle was not diagnosed and the issue was not resolved yet again. I was advised that the rational for the lack of resolution is that the vehicle must alert and throw a system code while in service. Despite having been dropped off with the active alert and code and having the information historically saved when the vehicle was first dropped off for its first service appointment.Vehicle is currently under an active warranty for the hybrid battery system and the Raymond Kia ********************** has shown no diagnosis or repair and denied a loaner vehicle.Requesting diagnosis and appropriate repair after a review of any potential costs.

  

  Business Response

  Date: 09/14/2024

  Customer is looking for repair resolution of vehicle. We are attempting to resolve intermittent concern with the help of *** engineers. They are requesting extensive road test to duplicate concern. At this time we have put in excess of 200 miles on the vehicle with no return of drivability issue.This is second time back for this and we are doing everything the manufacturer has instructed. Our goal is to have repaired as quickly as possible and returned to customer. We will continue to update customer and work closely with them to ensure repairs are completed.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hired and contracted under the assumption that I was making 25% of gross profit. The actual gross profit while I was working for ***** Raymond was factored after a $4000 pack that I was not informed of, not aware of, and did not consent to. All I'm asking for is to be compensated according to my original contract.

  

  Business Response

  Date: 08/12/2024

  Good afternoon, I reached out to *********************** today to clarify if this Complaint is for Raymond Chevrolet in ******* as I do not show a record of hire or contracting of ****** services. I believe this case is not for Raymond Chevrolet in ******* ******** but rather another business. At this point I have not heard back from *********************** to verify. Please allow me to help in any way possible.  

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and concern regarding a transaction with Raymond Chevrolet that occurred on April 25, 2023. On this date, I purchased a 2013 Jeep Grand Cherokee from your dealership, utilizing a check from my bank amounting to $18,687.63. In addition, I traded in my 2014 ******* Sonata as part of the agreement. Unfortunately, I find myself in an extremely distressing situation due to the dealership's failure to execute the necessary title transfer process promptly.It has now been four months since the transaction, and despite numerous attempts to communicate with the dealership, I still have not received the title transfer for the purchased Jeep Grand Cherokee. This has left me in the unfortunate and unacceptable position of operating a vehicle that is not legally registered to me. Despite my relentless efforts, including more than ten phone calls to the dealership, I have been met with a series of excuses and a consistent lack of resolution.During my interactions with your representatives, I have been repeatedly informed that the delay in title transfer is due to my out-of-state location. However, I would like to highlight that the duration of this delay far exceeds any reasonable expectations for such a process. Furthermore, the lack of transparency and accountability exhibited by the dealership in handling this situation has only exacerbated my frustration.I want to emphasize that my patience and understanding have been stretched to the limit as a result of this ongoing ordeal. My rights as a consumer and the terms of our agreement have been seriously compromised due to the dealership's inability to fulfill their end of the transaction. Therefore, I am left with no choice but to formally request the following:1. Refund of the $18,687.63 paid for the vehicle purchase.2. Return of my 2014 ******* Sonata as per the original trade-in agreement.I expect a prompt response and action regarding this matter.

  

  Business Response

  Date: 08/17/2023

  While we can appreciate ******************** frustration, please be aware that Raymond Chevrolet-Kia is doing everything we can to expedite the issuance of his title and registration.  After he purchased his vehicle from us, we promptly sent the necessary paperwork to our out-of-state titling partner, ATC, on May 2, 2023.  That paperwork was subsequently returned to us and we were then required by the State to apply for a corrected/duplicate title with the Secretary of State of ********* which  was done June 23, 2023.   Because we are keenly aware of the need to get this vehicle registered for ***************** we attempted to utilize the State's expedited title service, but due to the nature of the application, were told that this transaction did not qualify.   The Secretary of State has acknowledged receipt of that application (please see attached acknowledgement) , but has not yet issued a title.  We have diligently followed up with them, but as you can imagine, we can not control the timeliness of their title processing.  Once the title is received, we will immediately forward it to ATC for processing in **************.

  As a courtesy to *** ******* we have also contacted Navy ******************** on his behalf to notify them of the status and will continue to do so as necessary and as they will allow.  We spoke with ***** at their office and we were informed during that phone call that he may request an extension of the time allowed for them to receive the title as a result of the notation that would be in his file from our call.

  Raymond Chevrolet has always, and will continue to, process title and registrations timely and with every effort to be sure our customers receive the best service we can provide.  In some cases, when our customer's state of residence is outside of ********* delays do occur.  Our title processing department will continue to pursue the titling and registration of is vehicle in his home ************************ including the lien to Navy ********************* until its completion.

   

  At this time, we are not prepared to offer **************** the option to return the vehicle for a full refund.  We will continue to update him and his lienholder on the title status as information is available to us.

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20482979
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/13/23 I submitted my vehicle information non truecar.com in hopes of selling it. I received an email and text from Raymond Chevrolet on 3/14/23 stating they were interested in my car. When I arrived they evaluated my vehicle and made me an offer of $6500. This was less than I wanted and asked for time to think about it. ********************************* told me that the offer stands and to let him know. I went to dinner to talk it over. About 20 mins after I left the dealership I called back to accept the offer that was made. ****** told me he would put the paperwork together so it was ready when I got back. Before I arrived at the dealership I received a call from ****** saying they changed their mind and would only be willing to give me $4000. I was provided with a verbal agreement that they would purchase the vehicle for $6500 but the reneged and instead offered $4000.

  

  Business Response

  Date: 03/15/2023

  We appreciate the opportunity to assist with completing the purchase of Mr. Baumgardners Ram truck for $6,500. Mr. *********** stopped in this afternoon and we finalized the paperwork. 

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:I contacted the store today to speak with a manager and was welcomed back in for them to re-evaulate my vehicle.  They offered me the agreed upon price of $6500 from the night before.  Thank you for honoring your word.  I appreciate the help and professionalism today.  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a 2017 Infiniti Qx50 with 34k mile, full factory warranty and purchased the best service contract they offer. When we took the car to Raymond ***** and ************ we told them the car was burning too much oil and was blowing white smoke. ****** the service advisor stated that if it continued to burn oil they would do an oil consumption test. The next oil change that was done and although the oil was very low ****** stated it was within the standards. I gave the same complaint for the two oil changes. Exactly one month later on 4/15 the engine light is blinking and the car does not want to move. ****** calls on 4/17/2022 and said the car was going to **************** (which Raymond drove with a blinking light) in ************ under my warranty for leaking gaskets. I called ******* on 4/18/2022 and asked their opinion on why the spark plugs went bad, the service advisor said "you do not need spark plugs, you need a new engine. This car should have never been sold to you, it is documented in our system that the car was abused and the warranty is blocked." I immediately called the last dealer it was serviced at before I purchased and they sent me a copy of this documentation (attached). When I approached ****** and the Manager ***** they said that Infiniti should have never said that to me and the engine had been replaced. They could never show me proof of this. On 09/07/2022 after many more trips to Raymond the car broke down and Raymond finally admitted the car needed an engine. ****** called and said that Raymond would be paying for a USED engine. A Raymond employee dropped the car off at my house on 10/29/2022. Not even a **** miles on 01/31/2022 it breaks down again because of the faulty used engine that was put in. Again I am back to having no car, even when I get back I am scared to leave my town. Raymond will not take ownership "how were we supposed to know". If they valued their customers they should know. I attached expert opinion.

  

  Business Response

  Date: 02/02/2023

  Raymond Chevrolet sold this vehicle to customer for a fair price.We performed a Used Vehicle Inspection and made appropriate repairs and performed maintenance on this vehicle. Unfortunately, we do not have the ability to inquire into the Infiniti manufacturer system to determine manufacturer warranty or lack thereof. When we were informed that the engine repair would not be a covered repair at the Infiniti dealer we replaced the engine at no cost to the customer. Approximately 60 days later there was an issue with the vehicle and it was determined that there was a failure in the transmission determined to be a torque converter. We have replaced the torque converter, which was covered by the extended warranty. We did ask for special consideration due to Infiniti denying the claim even though the transmission should not have a warranty block. The customer has had the use of one of our loaner vehicles from the time of the repair up until her husband was involved in an accident that caused approximately $9200.00 worth of damage to our vehicle and their insurance was not current for us to allow them to use another loaner vehicle. We believe that we have shown good faith throughout this process and will continue to offer excellent customer service in the future.        

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18955083
  
  I am rejecting this response because:
  

  Per the experts review with over 35 years as dealer and owner, this car should have never been put on the market.  Same information that the Infiniti Dealer gave.  As soon as I bought the vehicle I reported something was not right, it was not until the 3rd time and ****** stated that Raymond would have a "more experienced" mechanic review my vehicle.  Even after Infiniti said the engine needed to be replaced ****** and ***** denied the engine block was bad.  Bandaids were put on it putting me and my family at risk and possible danger.  The story I was given from ****** was that a used Engine was put into the car before I bought it.  No proof of this has never come to light.   Only after I brought the car in on day that ****** happened to be off did I finally get confirmation from Raymond that the engine was in face bad, that consultant was *******  Even after *** said that ****** jumped back in and said the engine was not blown.  I had to break down with my son in the car to finally have Raymond say they would put a new engine in.  Raymond did not put a engine in, $8000 used/$16,000 new because they were not at fault.  This shows liability in my eyes and proves my experts opinion.  

  I was sold a car with ****** miles on it with a manufactory warranty and purchased the extended service contract.  This is misrepresentation as the factory warranty had a block on the powertrain coverage due to lack of maintenance.  I would have never purchased the vehicle if this information was brought to the forefront.    That is fraud!  I keep hearing the defense that Raymond ***** had no way of knowing this but it was inspected.  IF it was inspected and you truly did not know a leaking block was present as it was 800 miles prior to me purchasing the vehicle.  I was able to find backgrounds on this issue in 5 minutes and I know nothing about selling cars.  If you cared about customer service you would not put your customers in a car that should not even be on the road.

  If my insurance does not cover damages to the loaner vehicle if I am found liable I will demand that a third party provide an estimate.  I will not accept an invoice from your internal team as you have provided and proof that your internal insurance has not covered damages with costs.  Come on that car was not even worth 10k, had several issues including bad brakes, a knife in the door, dirty seats, and smelled when you loaned it to me.  I am sure it will be sold to some poor sole who walks in your front door.

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 02/22/2023

  We have fully repaired ************************** vehicle, including a quality test of over 100 miles, with no problems.  She has picked up her vehicle from our facility and, to our knowledge, has not experienced any further problems with it.

   

  As mentioned in our previous response, the vehicle we loaned to ********************** was subsequently damaged in excess of $9000 while in her possession.  Her insurance company denied the claim and we were forced to claim the incident under our insurance policy which carries a $5000 deductible.  While ********************** originally agreed to be financially responsible for the damages, we have also waived her payment of the deductible as a goodwill gesture.

   

  To our knowledge, this situation has been resolved to ************************** satisfaction and the case can be closed as such.

   

   

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Raymond has respond and repaired my car and so far it drives great.  I am satisfied at this time this has been resolved.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 22 of 2022 we purchased a 2011 f150 from Raymond Chevrolet for $17,775 under the impression it had no accident history. Now that we are trying to downsize vehicles we are trying to trade in and there is an airbag deployment on the record from 2013 deeming the trucks value almost nothing. Raymond offered to make things right by offering $12,000 for the truck just under a year later. It is nowhere close to making things right.

  

  Business Response

  Date: 01/03/2023

  Thank you for the opportunity to assist the Customer. We sold the 2011 **** F150 on 01/22/2022 with ******* miles for $16,335. Today the truck has ******* miles or ****** more miles and a year after purchase. Current vehicle values differ greatly form one year ago because of current economic conditions. We have included the current JD Power values of $9,100 for trade in and $12,200 for retail and we feel our offer to straight out purchase the vehicle for $12,000 is a very high and a fair offer to the Consumer. It is only $200 less than current retail valuation.

   We have included the Carfax vehicle history report the Customer signed at the time of purchase as well as one from yesterday showing no prior accident or airbag deployment. Carfax is one of the most trusted vehicle history reports in the market and the one Raymond Chevrolet *** uses for vehicle acquisitions. 

   Raymond Chevrolets offer to purchase the vehicle for $12,000 is in good standing to the Customer and If we can assist with a trade in to help with the Customers desire to "downsize" we will gladly offer to help with that as well.