Business Profile

Plumber

ABC Plumbing Sewer Heating Cooling Electric

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ABC Plumbing Sewer Heating Cooling Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

134 total complaints in the last 3 years.
57 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have had an air conditioning installation project that we were told would take 3-4 weeks in progress for 6 months now. *** has been unreliable throughout the process with numerous delays due to cancelled appointments and contractors no-showing. Due to lack of communication between design staff and contractors within *** numerous mistakes were made in our install, leading to extra holes being cut in floors and walls. We have been charged more than the quoted price for a project that has yet to be completed. Their customer service department is unresponsive, taking weeks to return calls to attempt to resolve this situation. My husband has all of the documentation, please contact us by email at ****************** and *********************** for supporting documentation. Thank you
Business Response
Date: 10/06/2022
Dear *******************,

We appreciate you taking the time to tell us about your experience with **** We are glad to hear that the repairs to your home were completed today and apologize for the longer than expected time that it took to complete repairs. As mentioned previously we use third party restoration vendors to make necessary repairs as *** does not have in house carpenters.Both jobs both electrical and HVAC have been financed with the agreed signed contract. As a courtesy we are looking into the claims of a promised discount of almost $3000. Once again, we apologize for any inconvenience this may have caused you and look forward to an equitable resolution.
Kind Regards,

*** Customer Experience Team
Initial Complaint
Date:09/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of original Transaction: 12/8/20 *** installed a new boiler in our home at ************************************************************************* complaints against the company:1. the salesperson that transacted the deal would not answer my calls during the 3 day cancellation period so that I could cancel the transaction because I wanted to seek possibly a better deal as my heat was working at the time with the existing boiler that *** had repaired.2. I learned later that *** offers both Veteran and Senior discounts - neither was offered to me!3. We had severe moisture leakage from our fireplace starting around October 2021 in our home and later found out from a home inspection that the damage was due to a faulty chimney liner where the steam exhaust from the furnace gets carried out from the home; we spent over $1,200 in unnecessary repairs on the outside chimney by other roofing companies for what was not the apparent issue; once we knew the real issue, we called *** back and they returned to fix the liner, which cost me an additional $2,000.4. The home inspector also pointed out a compromised exhaust pipe coming from the new boiler that had a large hole in it, potentially allowing dangerous carbon monoxide to escape within our home &downstairs living area. *** fixed the hole when they came to fix the liner. ***'s claim that I signed off on the completion of the installation of the furnace should NOT support gaps in the service rendered in the installation of the boiler! I believe that, as the homeowner with no knowledge of how a boiler works, I expect the contractor to ensure that the boiler and its connected systems are working safely and as expected! The hole created a very risky and unsafe environment, as well as, fireplace leakage caused additional damage to surrounding walls and area and possible unsafe environment as the woodwork and bricks had started to shift.5. Multiple attempts to work with *** & the finance company have resulted in no reasonable resolution!
Business Response
Date: 09/29/2022
Dear ******************,

There are no issues with the repairs that *** completed. The pipe and fireplace issues are pre- *** repairs. As you can see on the inspection paperwork dated 02/26/2022, you called *** after his home inspection and *** determined that he needed a new chimney liner and the cause of the pipe and fireplace issues you've mentioned. ***** agreed to the proposed work, signed a contract, and paid for the work that was completed by *** on March 4th, 2022.Please view attached documentation.

There are no issues and havent been any issues since repairs were completed in March of 2022. We are more than happy to send a technician out to address any issues but ***** himself mentioned that there were no issues,and another appointment was not necessary.

Kind Regards,

*** Customer Experience Team
Customer Answer
Date: 10/21/2022

Complaint: 18126279

I am rejecting this response because:
***********************r
To:"Better Business Bureau" <**********************************************************************************************>
You don't often get email from **********************.Learn why this is important
Thank you BBB for your attention to this matter; I was not satisfied with the company's response to my complaint; they never addressed my complaint about not receiving any discounts such as veterans and/or senior discounts! In addition, they did not address the lack of response from the sales representative for me to be able to cancel the order within the 3 day window. Last, but certainly not least, the complaint is not about the new furnace itself but the lack of support from the company in ensuring that the heating system was working properly after installation, which I would expect making sure that the system was expelling exhaust correctly and safely! It's the least I'd expect from the company being the heating experts that I contracted to provide a safe heating system! If there is any possibility to reopen my case, please let me know! Thank you again!

Sincerely,

*************************
Business Response
Date: 10/21/2022
******************, *** Plumbing, Sewer, Heating, Cooling & Electric was under the impression you were originally satisfied with the resolution and repairs performed completed by 3/4/22, and all follow-up, no charge warranty work as recent as 10/3/22. We understand there was some payment disputes that were also resolved with ***** Fargo in September 2022. Your customer service representative, ********, has offered the discounts requested above totaling $200. We are disheartened to know that you have declined this resolution. Please let us know if you would like to accept that courtesy compensation.
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** Plumbing, Heating and Air Conditioning replaced a 2nd floor air conditioning unit on 8/8/22. The unit that was installed replaced a 14 seer unit that they had previously installed which was grossly undersized (it was replaced under their comfort warranty) and I had paid $500 additional out of pocket for the higher efficiency.I was told that the 8/8/22 install was to be a 15 seer unit from their customer service specialist (*****************************), which accommodated the new ******** code for 14 seer minimum or better plus the additional 1 seer for the $500 I had previously put out of pocket. To my surprise, they finished the install and handed me the paperwork for a 13 seer (least efficient) unit they had just installed. When questioning and telling them this unit was not right, I was told the installer just picks up what the warehouse gives him, but they would make it right in the morning, stating, if we promised you a 15 seer unit then we'll come back out and swap it out.Needless to say, after numerous calls they keep telling me I need to speak with management (**** or ****) but neither are either available or around to discuss and resolve the issue. After more than 5 weeks and 10 phone calls, their promises of a return call and swift resolution are falling on deaf ears. While I would like the unit installed which I was promised, at this point I would be open to just getting my $500 dollars back.
Business Response
Date: 09/21/2022
Dear *******************,

Thank you for taking the time to notify us about your recent experience with **** We understand you were having some issues with the pre-existing HVAC equipment that came with your new home. In this case, we upgraded your condenser,furnace, and coil at no extra cost to you. Our Customer Experience Manager has been in communication with you about the issues youve mentioned. As promised,you will receive a call back and equitable resolution early next week. Please accept our sincerest apology for any inconvenience this situation may have caused you.

Kind Regards,

ABC Customer Experience Team
Customer Answer
Date: 09/28/2022

Complaint: 18035955

I am rejecting this response because:

I have had one communication with **** at *** and awaiting response from her.

Sincerely,

*****************************
Business Response
Date: 10/06/2022
Dear *******************,

We are glad to hear that you were able to work things out with **** and you were given a refund of $500 for the previously addressed issues. We sincerely apologize for any inconvenience this situation has caused you and look forward to working with you in the future.
Kind Regards,
ABC Customer Experience Team
Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/24/2022 I had a Carrier Furnace installed Model 59sc2d080e211120. I was charged $10,200.00 for the furnace and install alone. The unit was not installed properly. All the air was escaping through the mis-taped sides. The furnace was not flush with the vent system. The coil was not lined - up and protruded from the unit base. I had another contractor come out, but he said we should call the original installer since it was such a mess. I then learned from research that I should have only paid $4,000.00 or so for the unit and install. I AM A 87 YEAR OLD MAN WHO CANNOT TAKE STAIRS EASILY. I TRUSTED THE SALESMAN *********************** AND HE RIPPED ME OFF. I TRUSTED THE INSTALLER ******* AND HE DID NOT DO THE *** CORRECTLY. Today they came out and spent 3 .5 hours correcting the errors. I Literally have a video of how much air escaped during the running of the unit. I received an email with a zero balance invoice stating that there is no charge because it is still under warranty. NO APOLOGY, NO REFUND OF OVER PAYMENT. I have been profiled as an elderly man who is vulnerable. I am so embarrassed and upset. I am on fixed income. This was almost one entire year of my living expense. How can I send a video of how poor the install was??
Business Response
Date: 09/16/2022
We appreciate you reaching out in regards to your new HVAC unit installation. We are sorry to hear that you are dissatisfied with the work performed and understand that you continued to experience issues. All work performed by our highly experienced technicians comes with ***** industry leading guarantees and warranties and 100% satisfaction guaranteed. We will always return if there is any problem with the work, as warrantied work is our highest priority. Please give us a call to discuss the issues you have encountered. We look forward to speaking with you and providing a resolution.
~The Customer Experience Team
Initial Complaint
Date:09/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used *** heating/ cooling services on 08/02/2022. The tech who came home his name is ***** repaired our A/C and enrolled us in ultimate advantage club with monthly fees of ***** and fraudulent claims. He told us we can cancel club membership anytime after 2 months, when I called their office after month I am being told I have to keep the membership for minimum 6 months or pay $ 300 . ***** the tech enrolled me in membership with promise of discount and informed me we can cancel after 2 months which turned to be false. They did not have any terms on pamphlet they provided. They are making. fraudulent claims and getting us enrolled into memberships with monthly fees.when I called office and ***** about this disparity, they are offering no help in cancelling the membership. I called them multiple times and they are very rude
Business Response
Date: 09/16/2022
Thank you for sharing your experience. We are sorry to hear that there was some misinformation that was provided. Please give our office a call at your earliest convenience so that we can discuss the Ultimate ************** membership in detail and provide a resolution. Have a wonderful day and we look forward to speaking with you.
~The Customer Experience Team
Customer Answer
Date: 09/25/2022

Complaint: 17899853

I am rejecting this response because:
I called customer service and talked to rep called ****** she provided me no help and was rude. I was provided misinformation about the membership plan. I will post this info on reviews. Iam being unfairly treated
Sincerely,

***********************
Business Response
Date: 01/24/2023
Dear ***********************,
Thank you for being a valued member of the *** family. We apologize that this was not formally addressed sooner. We are happy to see we were able to provide additional services this month and that all issues were resolved. We will be sending you a gift card as thank you for all your patience.

Sincerely,
*** Customer Experience Team
Initial Complaint
Date:08/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are having a horrible experience with **** We had a problem with the outlet where our freezers are plugged in. An electrician by the name of ***** came here and after checking the circuit breakers and verifying all was right we were just told that the problem was the on/off button on the outlet. Apparently he just pressed the button on the outlet (note: he didnt even pulled the freezer away from the wall to access the outlet or test it) and the freezers were on. On that day (while ***** was here) I had to take my husband to the ** and he was admitted for almost a week. Two days after he was back home we realized that the sprinklers and the invisible fence (both connected to the same circuit) were not working. We have two dogs that apparently are well trained on the fence, so luckily they didnt go off the property. We then called *** complaining about the non working situation and ***** was sent to our house again. Once again he apparently fixed the problem. Trusting that we were dealing with professionals that really know what they are doing I felt confident that the question was resolved after we were charged again to fix the initial problem. So, now we were charged twice for the same job. To my surprise I was made aware that the freezers were not working again. At this point all the food kept in there was compromised. We called *** on Friday (8/19) and after I explained the situation, Ohm the person on the phone with my husband told him that the issue with would be taken to his manager and that we would get a phone call within 24 hours. Well that not happened. So today we called again and once again were told to wait to be contacted by customer service. We waited all day long. Let me make something cleat here - we have the freezers plugged to an extension cord and are both working perfectly on a different outlet throwing away the suggestion made by ***** that the problem was the freezers not were they were plugged. Nobody called us.
Business Response
Date: 09/02/2022
Thank you for sharing your experience. As we have spoken and come to a resolution I believe that this complaint can be closed.
~The Customer Experience Team
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** installed a new AC and Heating system in my house. The city I live in inspected said system and found it did not meet code, and in fact, says the small change that is needed is a potential fire hazard. I have talked to a person in the *** Permits department (*****) twice and each time she has told me someone will call me back and that hasnt happened. I also spoke with a person at the main number (******) and she also said she needed to have someone cal me back. My husband has also left a voice mail. This has been going on for one week and no one has called us back and when my husband called today the person at the main number basically told him too bad- Ive seen youve already left a message so all you can do is leave another one!!!
Business Response
Date: 08/25/2022
Dear ****************,

We appreciate you reaching out about your experience. All work performed by our highly experienced plumbers comes with ABCs industry leading warranties and 100% satisfaction guarantee. We will always return if there is any problem with the work, as warrantied work is our highest priority.In this case the final inspection was passed satisfactorily on August 22nd,2022. Please give our office a call if youve received different information.We sincerely apologize any inconvenience we may have caused you and look forward to working with you in the future.
Kind Regards,

ABC Customer Experience Team
Customer Answer
Date: 08/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently (May 2022) i purchased a heating / ** system from **** During the installation of the ** unit it was noticed by myself and the installer Who also noticed that the "Carrier" nameplate was missing. There was no way to tell if the ** was the brand I purchased without looking at a small sticker at the back of the **. The installer told me to contact the office to obtain the nameplate. I contacted the office and talked to *****/******?? She called back and left me a message stating that she talked to the installation Manger and that I was correct that my unit should have a nameplate on it. I immediatelly called back and left her a VM message asking what I should do next, and waited a couple of days and no call back. I called back numerous times and left messages for her and I could now see she was avoiding me. I contacted my sales person from *** (Rob) and he said he would look in to it and I haven't heard back from him for a few weeks now. I even wrote an email to the owner (******) who never replied. All I want is the nameplate for my ** unit that was supposed to be on it!! This has been going on since May and it is now August!
Business Response
Date: 08/14/2022
Thank you for sharing your experience. I do apologize for the lack of communication. I would be more than happy to assist you to have the issue with the plate resolved. I will follow up with you to have this taken care of as soon as possible. Thank you for your continued patience and have a wonderful day. I will be in touch.
~***************************
Customer Experience Specialist
Customer Answer
Date: 08/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/19/22 my hot water heater went out. I was not home until later that day around 5 PM. My downstairs neighbor told me water was leaking from my unit coming through her laundry room ceiling. I called 5 companies and got a reply on 6/20/22 from **** I was anxious to get the *** replaced and *** said they could do it. While they were at my house i asked them to do a few minor repairs not knowing it would result in a total bill of $9,586.00. The cost for the *** alone was over $6,500.00. I gave them a $3,000.00 deposit. In retrospect I should have done the research, but it is criminal to think that a large company like that can get away with price gouging time and time again. *** said I could finance the balance, however they did not say the financing was with a credit card with *****% interest after 12 months. I could not and still cannot get *** to supply an invoice broken down by labor and material.
Business Response
Date: 08/13/2022
Dear **********,

We appreciate you reaching out in regarding your recent plumbing experience. We are sorry to hear that you are dissatisfied with our upfront flat rate pricing. It is very important to us to ensure that all our customers are educated and well informed about their home systems before making any decisions. We make sure that we are giving our prices up front so there are never any surprises before and after work is completed. All work performed by our highly experienced technicians and ABCs industry leading warranties and 100% satisfaction guarantee. We will always return if there is any problem with the work, as warrantied work is our highest priority. We are glad to hear that all is working well after you spoke with our Customer Experience Representative and received a courtesy discount of $250 in June of 2022. Once again, we appreciate your feedback. Have a wonderful day!
Kind Regards,
ABC Customer Experience Team

Customer Answer
Date: 08/15/2022

Complaint: 17661985

I am rejecting this response because:

They refunded $250, and then added $271 to the invoice they sent the finance company , ***** Fargo.
***** Fargo is currently still investigating their fraudulent invoice. Not to mention that a $250 refund doesnt come close to making this a fair transaction of services. Ive shown other contractors my and invoice and I have been informed that I was charged as much as four times the market value for these services.

Sincerely,

*****************
Business Response
Date: 08/25/2022
Dear **********,

Customer service is very important to us, and our work is always backed by 100% satisfaction guarantees. As we mentioned previously, we make sure that we are giving our prices up front so there are never any surprises before and after work is completed.The repair work was quoted up front and signed both before and after completion indicating your approval and satisfaction. Our Customer Experience Team has spoken with you and the agreed resolution was a courtesy refund of $250 that you received on June 27th, 2022. In this case there will be not further discounts given as the job including the cost was approved before and after completion. Please give our office a call if you are experiencing any issue with the plumbing work that was completed at your home.

Kind Regards,

ABC Customer Experience Team
Customer Answer
Date: 08/29/2022

Complaint: 17661985

I am rejecting this response because: they didnt provide a refund. Theyre lying.

Sincerely,

*****************
Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/21/2022 Water Heater died so we called them and the first guy (***************************) measured and told us it probably wouldn't fit and had to be moved forward to install. I asked him for a quote and he wouldn't explain anything to me nor write out what they were charging for, he just simply quoted me around **** for 40 gallon hot water heater and **** for 50 gallon hot water heater. Since already had 50 gallon water heater we went with that. His quote had no detail of the charges at all. Once they were done, we requested an invoice which we received on **** and Line 2 of the invoice says "Relocate Heater to fit in space, move forward" for $740.00. The water heater they installed is in the exact same place as the old one all they had to do was move the gas line which we paid $395 for them to do. So basically they charged us $740 for something we didn't need to have done and they actually didn't do. We called immediately on **** to tell them that this service was not done, and we needed them to refund the $740.00. The woman on the phone said that there was nobody in the office that could it and we would have to wait until ****. We called on **** morning and we were referred to **** in customer Service, she gave us her phone number *************) and she said she would take care of us. We explained the whole thing to her and she said she would talk to her bosses and give us a call tomorrow. On **** she called and said they authorized $500 refund and $200 in vouchers to which we replied no we want the entire $740 refunded. We then explained to her how bad our interactions were with ***** and ***** and that the only person who was professional was Petro that came in rerouted the gas line and finished the install job. She said she would talk to her bosses and get back to us on ****, She did not call back on ****. We phoned and left two messages and she did not return our calls. We called today 8-1 and they said a manager would call, he hasn't called.
Business Response
Date: 08/09/2022
Thank you for sharing your experience. I am pleased to say that when we spoke we were able to resolve the issues you had with the charges paid. Have a wonderful day.
~The Customer Experience Team.
Customer Answer
Date: 08/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

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ABC Plumbing Sewer Heating Cooling Electric is NOT a BBB Accredited Business.