Reviews

This profile includes reviews for ABC Plumbing Sewer Heating Cooling Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ABC Plumbing Sewer Heating Cooling Electric

  220 W Campus Dr Arlington Heights, IL 60004

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  ABC Plumbing Sewer Heating Cooling Electric

  220 W Campus Dr STE 200 Arlington Heights, IL 60004-1499

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  ABC Plumbing Sewer Heating Cooling Electric

  220 W Campus Dr Arlington Heights, IL 60004-1485

Review Details

• Review fromvinay b

  Date: 07/02/2025

  1 star
  I do not write many reviews, and I certainly do not enjoy giving out bad ones to anyone, but this one is absolutely warranted. *** has left a bad taste in my mouth by reneging on their own employees word as well on their no breakdown guarantee. I had my AC tuned by them in May of this year and last month, it broke down and failed to properly cool the house. I called them regarding said problem last month, and they came to my property to look at the *** Because of the no breakdown guarantee, they did not charge me. The problem was initially diagnosed (the coil was freezing up and had to be replaced), yet they refused to fix the problem despite their no breakdown guarantee listed on their own website. Eight days ago, on Monday, June 23rd, I called the company's customer service phone number and spoke to ******* to see if they can fix my AC at no charge as per their guarantee. ******* initially resisted but then spoke to his manager, and both he and his manager agreed with my position to repair my AC at no charge. Tuesday, June 23rd, they sent out a technician to my home for a second opinion. Despite their prior agreement, the technician and their manager indicated that they cannot do the repair at no charge. Having been told two contrasting things by this company, I called customer service for a third time in the hopes of resolving this issue. I was told this discussion will now go to their customer experience team, in which an employee named *** stated that he would need to "research it further." Today is July 1st, over a week later, and my family, like many others who trusted this company, is enduring the brutal summer heat. The company has still failed to reach out to me, and, more importantly, provided a resolution. You have failed to uphold your stated guarantee and it is apparent that your team lacks proper communication and customer service skills. One cannot trust a company that doesnt even follow through on their own employees words!

• Review fromIvanna S

  Date: 06/21/2025

  1 star
  *** installed the heater for us and its way too big for our first floor. I called them and they said they will take care of it but its been three weeks already and nothing is taken care of.  I'm calling them to see what are next steps would be But nothing.  

• Review fromCasey W

  Date: 06/21/2025

  1 star

  Casey W

  Date: 06/21/2025

  Worse company I have ever dealt with, borderline criminal. Told me I needed a whole new AC unit after waiting 8 hours for multiple technicians to arrive. If I hadn't contacted another local ********** for a second opinion I would have needed up paying 15K+ for a new unit when only problem was a $500 bad capacitor. Terrible all the way around, do not use. In addition their prices are astronomically high compared to other companies. 

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 06/23/2025

  Dear *****,

  Thank you for sharing your feedback. We're very sorry to hear that your experience with us left you feeling frustrated and dissatisfiedthats never the impression we want to leave.

  After reviewing the details of your visit, we can confirm that our technician did find signs of significant damage to your unit, which led to the recommendation for replacement. We understand another company offered a different diagnosis, and we respect your decision to seek a second opinion. That said, please know that our assessments are based solely on what our technicians observe during the inspectionnot on comparisons with others or assumptions.

  We understand how unexpected repair costs can be overwhelming, and were always open to discussing our findings and answering any questions to help our customers feel confident in their options.

  If you would like to discuss this experience in more detail I would encourage you to reach out to the ******************************* Your feedback is always welcome and helps us to grow. Thank you.

• Review fromCorinne H

  Date: 06/14/2025

  1 star

  Corinne H

  Date: 06/14/2025

  ABC way overcharged me for the work done and it wasn't great and when I left a less than stellar review they offered me $200 to remove my review. I wonder how many other bad reviews they pay people to remove. 

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 06/20/2025

  Dear Ms. ************ you for your feedback. Were sorry to hear that your experience did not meet your **************** like to clarify that the refund we offered was extended purely as a gesture of goodwill in an effort to resolve your concerns amicablynot as an admission of fault or wrongdoing. Our intention has always been to maintain open and respectful communication with our customers and to ensure fair outcomes where possible.We appreciate all feedback, as it helps us improve our service, and we regret that we couldnt meet your expectations in this instance.

• Review fromLorie L

  Date: 06/12/2025

  2 stars

  Lorie L

  Date: 06/12/2025

  I waited 12 hours you get my shower drain rotted out yesterday. Today I have already waited 4 hours and I can not even get a time when they might show up.

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 06/21/2025

  Dear Ms. **************** sincerely apologize that our scheduling did not align as it should have. Waiting on a scheduled appointment without an update is far from the experience we aim to provide. We understand how important it is to have timely serviceespecially when dealing with something as urgent as a home plumbing issue.

  If you would like to discuss this further please reach out to *********************************** Thank you for your feedback. 

   

• Review fromAllan A

  Date: 06/06/2025

  1 star

  Allan A

  Date: 06/06/2025

  A word of caution about ************ I had *** come to repair a toilet that was not stopping. The tech, very nice, said "it will be $532. Not paying attention, I said we wanted the toilet fixed. A couple days later, I did the math. He replaced the fill valve ($ most expensive $20 at **********) and the water intake line (maybe another $15 at **********). I called *** to get the details for the cost and they said they couldn't - it is a job based price and they don't have details. But lets assume their prices were twice ********** or a total of $100. That means I paid $432 for about 1 hour of labor. AS YOU MIGHT GUESS, I WON'T CALL ABC AGAIN!

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 06/07/2025

  Dear Mr. ****************** you for taking the time to leave your review. We're truly sorry to hear that you felt the service did not meet your expectations.

  We are a flat rate company, which means we charge by the jobnot by the hour. This approach allows us to give our customers an up-front price before any work begins, with no surprises. Whether a repair takes 30 minutes or 3 hours, the cost remains the same. This also means that if the repair had taken longer than expected or required additional work, you would not have been charged more.

  We understand that comparing material costs can be frustrating when they dont seem to align with the total price. Our pricing includes not only parts, but also the technicians time, expertise, specialized tools, travel, insurance, and a warranty that stands behind the work. The parts that you would purchase at a big box store is just the part. 

  That said, we never want any customer to walk away feeling dissatisfied or misinformed. If youd be open to it, I would encourage you to reach out to our Customer Experience Team

  Thank you again for your feedbackits valuable to us and helps us grow. Have a wonderful day.

• Review fromJanet H

  Date: 05/19/2025

  1 star

  Janet H

  Date: 05/19/2025

  No, it's not already done. Had *** put AC in 3 years ago. They put the unit in then told us our fuse box had problems and they would charge $10,000 to put in a new one. Of course I found another reputable place to install our fuse box for $3000 while also doing several other upgrades, Then when *** came back to finish up the installation the technician said he had to charge me for letting someone else put in the fuse box. When I said no and asked for manager's name he said he wouldn't charge me, I called for tune up for May 16, *************************************************************** was 45 minute notice. Later they called again to confirm. So I waited all day and close to 5 pm I called and was assured they would be coming that evening with 45 minute notice for arrival. That was the last I heard from ***. Terrible company.

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 05/22/2025

  Dear Ms. ******************** you for taking the time to share your feedback. Were truly sorry to hear about your experience and want to sincerely apologize for the frustration and inconvenience you've encountered.  We would very much appreciate the opportunity to speak with you directly and address some of these issues. Our goal is always to provide honest, professional service, and its clear we fell short in your case. Please contact our Customer Experience Team directly, or if you prefer, send us a message with the best way to reach you. Were committed to making this right and hope to restore your trust in us. Have a wonderful day.

   

   

• Review fromKatrina H

  Date: 05/15/2025

  1 star

  Katrina H

  Date: 05/15/2025

  Abc came and quoted ****** to replace a water heater that was leaking. But the final bill was ******. The installers tried to install a water heater that wouldnt fit the space and didnt finish the job. The next day i had to take another day off work for an installer to finish the job. He replaced the huge water heater with a cheaper smaller model. But my bill was not adjusted. This company preys on the desperate and uninformed. There is no way a replacement water heater would cost so much. I never received a bill or an itemized statement just a bill that was way higher than the initial quote. Stay clear of ***

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 06/07/2025

  Dear Ms. ******************* you for your feedback. Were very sorry to hear that your experience didnt meet expectations, and we sincerely apologize for the inconvenience caused.

  We want to clarify a few important points regarding your installation. The water heater we installed is the exact same capacity as the original unit, just in a slimmer design to better fit the space. In fact, these narrower models typically cost us more, but we did not pass any of that additional cost on to you. The total price remained the same, and we did not downgrade to a cheaper modelonly one better suited to the layout.

  A member of our Customer Experience Team did attempt to reach you to no avail. If you would like to discuss this experience further I would encourage you to reach out as soon as possible. 

  Thank you and have a wonderful day. 

• Review fromRobert B

  Date: 05/14/2025

  1 star

  Robert B

  Date: 05/14/2025

  This company was going to charge me $2400 to replace a $50 part. After laughing at him and asking him to leave my property, they demanded a service call fee. Another plumbing company came out and fixed our leak for $150. Price gouging at its finest.

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 05/17/2025

  Dear Mr. ***************** you for your feedback. We're sorry to hear that your experience with us did not meet your expectations. It's important to understand that our pricing is flat rate and all-inclusive, which means it covers not just the part, but the labor, materials, and the peace of mind that comes with our industry-leading warranties and guarantees.

  Our goal is to provide long-term, reliable solutions, and if there's ever an issue after our service, we stand behind our workreturn visits related to the original repair come at no additional cost. We understand our approach may not be the right fit for everyone, but we are transparent about our pricing and always strive to deliver value through quality workmanship and dependable service. Thank you and have a wonderful day. 

• Review fromDanny D

  Date: 05/06/2025

  1 star

  Danny D

  Date: 05/06/2025

  If I could give zero stars, I would. *** isn't just incompetent they're predatory. Their business practices are rooted in deception, negligence, and a complete lack of accountability. On April 19, I called ABC to repair an AC unit that wasn't blowing cold air. The first ********** misdiagnosed the issue, claiming the motor and fan needed replacement. On April 23, he showed up with the wrong parts and had to return the next day when I wasn't home. He marked the job as complete and working, even though he didn't test the unit. It was still ********* April 28, the temperature inside my home reached 80 degrees my six-month-old daughter was inside and I made an emergency call. A second ********** came, found the original diagnosis was wrong, and attempted a proper fix. During the process, the compressor and hard start unit exploded, completely destroying the system. He promised a refund for the botched work and said a customer service manager would call. Instead, I got a call from a sales consultant trying to sell me a $10,000 replacement unit like a vulture swooping in after the damage was done. Despite repeated follow-ups, countless calls, and multiple promises, I was ultimately told that my refund request was denied. No explanation. No apology.**** so-called Worry Free Guarantee is a lie. They don't fix problems they create them. They don't take responsibility they deflect, ignore, and upsell. This company left my family in unsafe conditions, destroyed my AC, and tried to profit off the wreckage. Stay far away. 

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 05/08/2025

  Dear Mr. ******************** you for bringing your concerns to our attention. We take all customer feedback seriously and are committed to resolving any issues that may arise with our service. First and foremost, we sincerely apologize for the frustration and inconvenience this situation has caused, especially given the circumstances. We understand how critical functioning air conditioning is, and we regret that our service did not meet the high standards we set for ourselves and our customers expectations.
  After reviewing your account and speaking with the technicians involved, it is clear that the initial diagnosis and follow-up service fell short. It is unacceptable that the unit was marked as repaired and working without proper verification when clearly it was not.
  Regarding your refund the situation should have been escalated to management immediately, and your refund request should have been handled with greater urgency and transparency. In this situation we clearly fell short and not up to the level we strive to maintain.
  We regret that your experience did not reflect the level of service we strive to provide. Your credit has been submitted and processed and you will receive your full refund. Please call me directly should you require any additional assistance or service. Thank you and have a wonderful day.