Reviews

This profile includes reviews for Factor75, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Factor75, LLC

  2302 W Indian Trl Aurora, IL 60506-1570

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  Factor75, LLC

  2121 S Racine Ave Chicago, IL 60608

Review Details

• Review fromRenna T

  Date: 05/02/2025

  1 star

  Renna T

  Date: 05/02/2025

  I worked for this company for 2 years and 9 months. The turn-over rate is very high and most of the leadership is not skilled in their areas. They constantly make changes without proper process and the employees suffer for it. They are forced into situations that are not accommodating to employees, and neither do they care like instant schedule changes. Furthermore, they have removed all management offices, and they are required to stand for 12 hours without proper ergonomics equipment to use. They will write you up for anything, and they use reviews in an improper way to terminate you as an employee. Then they send you paperwork that holds your severance for 20 days when you are fired immediately without just cause. Discrimination and mistreatment of employees is what they should terminate people for, but they don't its allowed, and you get terminated for small things not situations that matter. It's not a company to work for, there is no consideration for great workers or flexibility. I worked for them and did not receive a raise, instead they terminated me without validating properly but making excuses to cover their butts. They use their attorneys to hide the mistreatment of employees. No structure, not a place to work if you want to succeed, they take care of those who are faithful to the HelloFresh brand and step on everyone else. You do not matter as an employee. You terminate someone, you should make sure all funds are in position upon the immediate termination and its night. If you have to don't make this a place to grow get what you need and go.

  Factor75, LLC

  Date: 05/06/2025

  Hi *****! Thank you for sharing your experience. We're genuinely sorry to hear that your time with the company left you feeling undervalued and unsupported. Your feedback highlights serious concerns about workplace conditions, communication, and how employees are treated especially during times of transition. These are not issues we take lightly. While we cant comment on specific personnel matters, we are committed to continually reviewing and improving our practices to ensure all team members are treated fairly and with respect. We appreciate you taking the time to share this and wish you the best in your future endeavors.

• Review fromCrystal C

  Date: 04/24/2025

  1 star

  Crystal C

  Date: 04/24/2025

  False advertisement, you have to create an account and even apply your debit card or credit card information in order to look at your discount that were emailed. The first order that you place is locked in so you cant browse there app and if you decide its not something you want when you cancel the first box isnt canceled you have to actually call them the customer service agency and they have to cancel your subscription so you dont get charged that first box and not anywhere in the app or anywhere in their instructions does it say that. This company is a ***** and a scam. I canceled my membership and my subscription and all the orders I put in there as soon as I created the account and theyre still trying to take money out of my debit card for my first box that I thought I already canceled. L O L. The lady tells me on the phone she says well you have to call us and cancel the subscription fully so you dont get charged for that first box that is c*** do not fall into this c*** scam like I did.

  Factor75, LLC

  Date: 04/30/2025

  Hi *******! Thank you for sharing your feedback, and were sorry to hear about your experience. We understand how frustrating it can be to feel misled during the sign-up process. Our goal is to be as clear as possible about how orders and cancellations work, and it sounds like this situation didnt meet that standard. We appreciate you bringing this to our attention and will review how we communicate these details to ensure theyre easier to understand. If theres anything still unresolved, please dont hesitate to contact our customer care team so we can look into it further and help make things right.

• Review fromJared B

  Date: 04/09/2025

  1 star

  Jared B

  Date: 04/09/2025

  Poor food quality, got very sick after eating, buyer beware

  Factor75, LLC

  Date: 04/17/2025

  Hi *****, Thank you for your review! Were really sorry to hear that you had a negative experience with the food, especially if it made you feel unwell. Thats absolutely not the experience we want anyone to have, and we take concerns like this very seriously. We appreciate you sharing your feedbackit helps us identify where things may have gone wrong so we can work on improving both our quality standards and customer experience.

• Review fromJenna Y

  Date: 04/05/2025

  1 star

  Jenna Y

  Date: 04/05/2025

  This business is a ****. DO NOT FALL FOR IT. They make you put in your card info before showing you food and ingredients. I STUPIDLY entered my card information and found there's nothing I can eat o. The menu due to dietary restrictions. I canceled the order and didn't see any charges and thought I was done. I checked my bank account, and THEY'RE STILL CHARGING ME. I reached out to customer support, and they basically said that their system showed it still active, so they have to charge me. They refuse to cancel the order and refuse to refund my money. DON'T GET SCAMMED BY FACTOR. STAY FAR, FAR AWAY!! They are an unethical business and clearly have no problem continuing in that manner.

  Factor75, LLC

  Date: 04/09/2025

  Hi *****! Thank you for your review! were really sorry to hear about your experience, and we completely understand your frustration. It should never feel like you're being misled or locked into something that doesnt fit your needsespecially when dietary restrictions are involved. We recognize how upsetting it is to be charged after canceling, and its clear that the process and communication fell short. Your feedback is important, and highlights areas we must improve. We genuinely appreciate you taking the time to share your experience.

• Review fromJaimee J

  Date: 04/03/2025

  1 star

  Jaimee J

  Date: 04/03/2025

  BEWARE: Your first Factor box will taste pretty good but then the quality goes DOWN HILL really fast. Not sure how that is even possible. I wish I could leave 0 starts because Factor is one of the most scammy companies I have encountered. I have been skipping my weeks lately because the last box I received made me pretty sick (it made me throw up and have diarrhea) but forgot to skip this past week due to being busy with moving and now it's a whole hassle. The person on the phone I talked to was terrible. When I mentioned the food made me sick he said "have you seen a doctor?" That's none of your business? I also recently moved addresses and no longer have access to the address that my box is being shipped to. When I asked if we could cancel that box or update the address they said there was nothing they could do. So I'm out $142 and don't even get the food (since it's being shipped to my previous address). Safe to say after this experience, my subscription is cancelled and I will never order from them again. Just do yourself a favor and don't order Factor. Their customer support is horrible and the food is not even worth it.

  Factor75, LLC

  Date: 04/09/2025

  
  Hi ******! Thank you for your review! we're truly sorry to hear about your experience and appreciate you sharing such detailed feedback. Its unacceptable that you felt dismissed when raising serious health concerns and encountered such inflexibility with your order and account. Your frustration is completely validno one should feel disregarded or be charged for food they can't access or no longer want. We also regret that the quality of meals declined and that customer service fell short in supporting you. Your feedback is important, and highlights areas we must improve.

• Review fromAksana D

  Date: 04/03/2025

  1 star

  Aksana D

  Date: 04/03/2025

  Not as tasty. Also they charged me so much for everything box I picked. I didn't know I picked premium meals. When I reached out to customer service and tried to explain - they said they can't do anything about it. They lost a customer ..

  Factor75, LLC

  Date: 04/09/2025

  Hi Aksana! Thank you for your review! were truly sorry to hear that it fell short of expectations. We understand how frustrating unexpected charges can be, especially when the premium meal selections werent clearly communicated. While our goal is always transparency, its clear that in this case, we missed the ***** We appreciate your feedback and will use it to improve both our communication and customer service approach. If you're open to giving us another chance, we'd love the opportunity to make things right. Your feedback is important, and we appreciate the opportunity to improve.

• Review fromDavid M

  Date: 03/30/2025

  1 star

  David M

  Date: 03/30/2025

  This should be a criminal act for a company they charge u and never deliver why are they still in business legally. Why are they not under investigation. I just was looking at their website and all of a sudden I got charged for a meal plan and when I finally got through to a *** they said too late that my meals were shipping and I have not ever received them. I should send them a set of handcuffs

  Factor75, LLC

  Date: 04/09/2025

  Hi *****! Thank you for your review! We understand how upsetting this experience must have been, and we truly regret the frustration it caused. While we never intend to charge customers unexpectedly, logging into an active account can sometimes trigger a reactivation under our current system. That said, you should never be left without the product you paid for, and we want to make this right. Your feedback is important, and we appreciate the opportunity to improve.

• Review fromBruna G

  Date: 03/27/2025

  1 star

  Bruna G

  Date: 03/27/2025

  I have followed their instructions about how to cancel my subscription and I did cancelled my subscription. They just sent another box to my home and theyre charging me for it! I DID NOT LIKE or WANTED THE FOOD. Ive called and there is nothing they can do. DONt waste your money with this business.

  Factor75, LLC

  Date: 04/01/2025

  Hi Bruna! Thank you for your review! We're sorry for any frustration regarding your cancellation. Our goal is to provide a seamless experience, and we regret if there was any misunderstanding about the cancellation process. While we do have a cutoff period for changes to upcoming orders, wed be happy to review your account to ensure everything is properly canceled moving forward. Please reach out to our customer support team so we can assist you further. Your feedback is important, and we appreciate the opportunity to improve.

• Review fromJoshua R

  Date: 03/25/2025

  1 star

  Joshua R

  Date: 03/25/2025

  10/10 the worse experience I ever had with a company they shipped my food to the wrong house after verifying my cancellation of the subscription kind of ironic really an then refused a refund after verifying my information a second time this is absolutely the worst customer service I've ever seen in my life

  Factor75, LLC

  Date: 04/01/2025

  Hi ******! Thank you for your review! We're sorry to hear about your experience and appreciate you bringing this to our attention. Ensuring accurate deliveries and honoring cancellations are priorities for us, and we sincerely regret any confusion that may have occurred. If there was an error in the shipping process, we would love the opportunity to review the situation further. Please reach out to our customer support team so we can investigate and work toward a resolution. Your feedback is invaluable, and were always looking to improve our service.

• Review fromLynn B

  Date: 03/19/2025

  2 stars

  Lynn B

  Date: 03/19/2025

  Company is incredibly deceptive. They make it difficult to cancel and send you boxes of c*** The food isnt that good for you either. While it may be low in calories it is extremely high in sodium and saturated fats, you would do better to try an alternative company.

  Factor75, LLC

  Date: 03/25/2025

  Hi ****! Thank you for the feedback! We're sorry to hear that your experience didnt meet your expectations. Our goal is to provide convenient, nutritious meals, and we understand that dietary needs and preferences vary. While our meals are crafted with balanced macros and fresh ingredients, we acknowledge that sodium content may not suit everyones needs. We also strive to provide a seamless cancellation process, and we regret if you found it difficult. Your feedback is valuable, and we appreciate you giving us a try.