Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/7/2025 I went into the bank to resolve 2 concerns. 1st concern is that my name legally changed from Tamia to *** *******. I went in to get my name changed with the bank and obtain a new card. I turned in my social security card, court order and showed ********* my new ID. She then processed everything. She also explained that she wanted to reassure me that my account was resolved of the fraud concern and my money that was defrauded had been accredited to my account $83.26. Another AA female gave me my card and I left the building. As soon as I got into my car, I was bombarded by texts and emails from ********* telling me the following: at 2:38 from number ************ 0.21 sec ***** ****** left me a message stating that ********* stated that I asked to speak to an insurance agent and explained that I asked for a quote. Then, I received texts with the following: You can visit ***** ****** at our *************************: **************** or give us a call at **************. Great Lakes Credit Union. Then I received this email: Good Afternoon!Happy to assist you with the ***************************** Quote! Looking forward to your return call, Thank You!***** ****** Insurance Agent ************ Email_Logo (Great Lakes Credit Union) Logo I called Great Lakes when I picked my son up and found that the staff on the call (a Male who claimed to be the manager) and one female were not helpful, nor sympathetic to what I was saying. I went in the bank to get a new card due to my name chaning and to resolve the fraud issue and instead, they frauded me. Great lakes refused to do a charge back despite me telling them I have proof from the lawyer, and FTC. The problem was that Grabriella stated they had resolved the matter. I went to buy food at ************* $4.05 and I did not have money in the bank. What do I want to happen: I would like exmployees reprimanded for selling my information to another location and my account closed without penalty. You cannot trust them.

  

  Business Response

  Date: 05/10/2025

  BBB Response *** *******:
  Great Lakes Credit Union (GLCU) has researched Ms. ******** complaint concerning the alleged sale of her personal information and a recent fraudulent transaction.
  We would like to clarify that Ms. ******** personal information has never been sold. During the process of assisting Ms. ******* with obtaining a new debit card. A representative inadvertently sent her account number via a secure internal communication to ***** ******, an ****************** Representative at ****, instead of the intended recipient.This was an internal error, but at no point was the information exposed to external parties.
  Regarding the fraudulent transaction in the amount of $83.26 received on April 30, 2025, **** has submitted the case to our **** processor for further review. Please note that this review process may take up to 60 days to complete.
  We remain committed to safeguarding our members information and ensuring that all concerns are addressed thoroughly and transparently. If Ms. ******* has any further questions or needs additional assistance, we encourage her to reach out directly.
  

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23301395
  
  I am rejecting this response because: It was not inadvertently sent. My information should never have been sent to any party other than the direct bank that I work with. My information was sent to another location without my persmission which should have never happened. To say my clerk accidently sent my information and thus, I received an email, a text, and call is unacceptable and it warrants an apolology and change in your poor business practices. That was done on purpose. I understand that you have quotas but do them ethically. Please close my account. You can keep the money. All I am asking for is an apology and close my account and this matter will be considered settled. My friend just had money stolen from you Waukegan branch as well. For these reasons just close my account. Thank you.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,I am writing to formally file a complaint regarding an issue with my account with ********************************************* CU Account number: ******* Account balance:. $260.00, which I have been unable to resolve directly with them. I am requesting that the Better Business Bureau assist in removing this account from my ********************** reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

  

  Business Response

  Date: 02/14/2025

  Great Lakes Credit Union (GLCU) has reviewed Mr. ****** complaint regarding the removal of the negative account from his ********************** report and determined that the reporting is accurate. According to ***** records. Mr. ***** opened a savings and checking account in June 2014. He actively used these accounts along with his debit card, until June 2019. In August 2019 the account went into negative status, was subsequently closed and written off by GLCU
  

  Under the Fair Credit ******************************* institutions are required to report accurate account information, including negative account statuses, to ********************** agencies. Since the reported information is correct, GLCU is unable to remove the negative **** from Mr. ****** credit report.  
  

  GLCU respectfully requests that this complaint be dismissed. 

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting months for the credit union to send paperwork that only they can access/obtain to my car insurer for a Total Loss vehicle claim that started in early November. **** has ignored calls from my insurer and failed to return requests for contact for the last multiple months and as such, I have been making payments to them for a vehicle I no longer own. The insurer is waiting to send the check for the remaining amount on the vehicle, but cannot until GLCU responds. I have been making monthly payments to them still, and am afraid that they are using this as a way to collect from myself and the insurance company as opposed to closing the account in a timely manner.

  

  Business Response

  Date: 02/03/2025

  BBB Response ***** *****:
  Great Lakes Credit Union (GLCU) has researched Mr. ****** complaint regarding the total vehicle loss claim. **** provided the lien release from the other financial institution holding the first lien, along with the lienholder card held by ****, to the insurance company on January 29, 2025.We expect the insurance companys approval and the check to be submitted to GLCU, after which the title will be released to the insurance company.
   GLCU would like to extend our sincere apologies to Mr. ***** for the delay in getting this resolved between GLCU and the first lien holder of the vehicle.
  

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22872971
  
  I am rejecting this response because: This is a process that was started in early November, and since then, i have been paying GLCU for a vehicle that was not in my possession, with Geico ready to send payment. This has put additional financial constraints on me as having just had a vehicle stolen and "totaled", and needing to try and save money to get another vehicle (which I am still without), I have been unable to because I am still paying GLCU and Geico. Again, this was a solution that only **** could have solved - which was explained multiple times in our many conversations, and now I am without a mode of transportation, my partners work is affected because she needs to carpool with me now, and I have spent over $1,000 on ghost car payments. It is very disappointing as myself and multiple of my family members have been long-time **** members.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 02/07/2025

  Great Lakes Credit Union (GLCU) has reviewed Mr. ****** complaint regarding his total vehicle loss claim. A **** representative spoke with Mr. ***** on February 7, 2025. During this conversation Mr. ***** stated that his insurance company informed him via email on February 5, 2025, that payment had been submitted to **** for his total loss claim.  

  
  **** confirmed that upon receiving the payment, the outstanding loan balance would be settled, and any remaining funds would be deposited into Mr. ****** GLCU account.
  

  GLCU would like to extend our sincere apologies to Mr. ***** for the delay in getting this resolved between ****, Insurance Company  and the first lien holder of the vehicle.
  

  GLCU respectfully requests that this complaint be dismissed. 

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trying to figure out why **** add this account to my ********************** as a write off know good well I file bankruptcy and add that account to it please remove it in add it under includes in chapter 7 bankruptcy

  

  Business Response

  Date: 01/23/2025

  BBB Response ******* ********:
  Great Lakes Credit Union (GLCU) has researched Ms. ******** complaint regarding her account account being written off and reporting to the credit reporting agencies as a written off account. GLCU has ********************** reporting which has been updated to discharged BK. 

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22770781
  
  I am rejecting this response because:
  This was a savings account it should not have been added to my credit report anyways its not a credit account.
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 02/03/2025

  The  Fair Credit ****************************** Institutions are permitted to report negative shares to credit reporting agencies.

  Customer Answer

  Date: 02/04/2025

  Yes you suppose to report accurate information this business was in fact informed about my bankruptcy and still proceed to enter it on my credit report as a write off
  Complaint: 22770781
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 02/07/2025

  BBB Response ******* ********:
  Great Lakes Credit Union (GLCU) has thoroughly reviewed the complaint, including the bankruptcy order of discharge provided by Ms. ********* Based on our investigation the charge-off savings account was properly discharged as indicated on the certificate.
  However,in accordance with the Fair Credit Reporting act (FCRA) the account may still be reported to the credit agencies as discharged in bankruptcy. Our records confirm that the account is being reported accurately.
  **** respectfully requests that this complaint be dismissed. 

• Initial Complaint

  Date:12/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute the accuracy of the account information listed below, as it is negatively impacting my ability to obtain credit. The reporting of this charge-off account appears to violate both Metro 2 compliance guidelines and the Fair Credit Reporting Act (FCRA). I demand an immediate investigation, validation, and resolution of this matter to ensure compliance with federal law and accurate credit reporting. Under the Metro 2 compliance guidelines set forth by the ********************************** (****), data furnishers have an obligation to ensure that all information reported to credit bureaus is accurate, complete, and formatted properly. Upon reviewing this account, I believe there are serious violations, including, but not limited to:Incorrect account status.Inaccurate or incomplete payment history.Potential errors in the Date of First Delinquency (DOFD).Under the ***** (15 U.S.C. 1692g), I am hereby formally requesting validation of this debt to ensure its accuracy and legality. Per the *****, you are required to cease all collection and reporting activity until this validation is provided. Any continued reporting or collection efforts without proper verification will constitute a direct violation of federal law.Pursuant to the ***** (15 U.S.C. 1692c), I hereby revoke your right to contact me via phone, mail, or email regarding this matter. All communication must occur exclusively through the Better Business Bureau (BBB) portal. Any attempt to contact me outside of these terms will be considered harassment and a direct violation of the *****. Failure to comply will leave me no choice but to pursue formal complaints with the ************************************ (****), the ************************ (***), and other regulatory agencies.

  

  Business Response

  Date: 01/24/2025

  Great Lakes Credit Union (****) has researched Mr. ******* complaint regarding the checking account being charged off and reporting to the credit reporting agencies. A re-occurring payment was authorized by Mr. ****** beginning on April 26, 2021, and continued through January 25, 2022 when the checking account was charged off. The account has accurately been reported to the credit bureaus. 

• Initial Complaint

  Date:10/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a new vehicle with a loan that was provided (or sold to) Great Lakes Credit Union. The execution of the loan and its administration were largely uneventful. Unfortunately, in our household I handle all bills and because my husband makes the money and has the income necessary for a large loan, the loan was only in his name (normally we use both names.) Throughout the life of the loan we tried to get my name added or permission "given" for me to access and receive information. GLCU always has long wait times and usually unhelpful customer service so this was difficult. And even when achieving once, we are back to square one the next time. My husband and I put all my contact info so I could do the online banking, but if ever I call I need him present for "permission." This is annoying and I would caution others in a similar position to AVOID this bank. That said, our loan ended, we were mailed our title and the Great Lakes Credit Union will NOT stop contacting me with tons of marketing spam. I have tried unsubscribing from every feature and every email list I can--but they just keep coming. These are unrelated to our account and are purely Marketing in nature. "Join us for Member Appreciation Day!" "Get more out of your money with higher checking and money market rates!!" It will not stop. I have tried calling multiple times. Today I spoke with ********* R who was rude and told me I didn't have the right to ask to be taken off the list if my husband wants me on it. This is 2024 and I am saying I do not want your email. This should not be tied to husband permission. This is insane.

  

  Business Response

  Date: 01/23/2025

  BBB Response *** ********:
  Great Lakes Credit Union (GLCU) has researched Ms. ******** complaint regarding marketing solicitations. It has been verified that on October 17, 2024, Mr. ********** account was closed, and the account was coded for no more marketing solicitations. 

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/28/24 9:35pm I went to a chase *** (Not my primary bank) to withdraw some money. Inserted my card input my pin # and requested $500 The money came out of the *** and was drawn back into the machine before i could get it. this receipt was printed and i never received a dime however it was reflected on my account and withdrawn.(i will be filing a complaint against my bank as well shortly after this, details following) I called this bank the following day to explain this issue and dispute. The representative i spoke to told me this is not the first time this has happened with the same *** at this location and they have several cases pending on it. He then told me to inform my bank and they will investigate this charge. I did, they ran an investigation that took 10 days. The money was "temporarily" refunded to my account. Until 6/21/24 when that refund was reversed and my account was deducted $500 out of nowhere. I called my bank to find out what the deal was, they informed me they closed my case saying ***** denied to claim given evidence that i was distributed the money. I went back to the bank and talked to 2 separate representatives. The first told me the *** were not managed by them and i need to file a separate claim with the third party. After showing my receipt, the 2nd representative told me I'd have to Re-Request the claim be investigated further by my bank and provide them with this evidence given that they cant move forward without a claim.I called my bank (great Lakes Credit union) who told me this claim was closed and the fraud **** would not be investigating it any further. So I'm just SOL either way out 500 dollars during a time i need it most and neither of these financial entities are choosing to make this right.

  

  Business Response

  Date: 07/01/2024

  Great Lakes Credit Union (GLCU)has reviewed the facts and circumstances listed in the complaint related to the *** withdraw concern. GLCUs dispute team completed all actions appropriate to the dispute and followed required credit postings, which were subsequently reversed upon completion of the initial investigation. In response to this submission, **** has re-opened the investigation and will update the member directly at the conclusion of the investigation.
  

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the first week of April 2024 looking at my checking account I discovered fraud by **** App. Turns out the fraud had been going on since February 2024. The cash app withdrawals used names very similar to my daughter and husband. My daughter has cash App, but neither me nor my husband use cash App. My husband and daughter have accounts at PNC so that he can keep tabs on her account since she's 17. I use Zelle to send money, so the fraudulent Cash App withdrawals were easy to spot in the list of my bank activity once I researched. I made my bank aware of the fraud and filed a complaint. I was sent a letter denying me restitution of my stolen funds.

  

  Business Response

  Date: 05/03/2024

  **** has reviewed the complaint and investigated the matter at hand.

  The investigation found that GLCU followed proper procedures in reviewing the fraud claim information. The decision that was provided to the members in the decision letter remains unchanged.

  
  

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE DATE OF THIS INFRACTION WAS 11/22/23. I WENT TO THE GREATLAKES CREDIT UNION IN *************, AS I DO REGULARLY TO CASH MY CHECK. I WENT THROUGH THE DRIVE THRU AND I ASKED THE TELLER, A *********** LOOKING WOMAN TO CASH MY CHECK. SHE DEPOSITED THE CHECK INTO MY ACCOUNT. I TELL HER I DID NOT WANT TO DEPOSIT IT, JUST TO CASH IT. SHE SENDS ME A TRANSACTION SLIP AND GOES TO THE ***** AWAY FROM THE DRIVE THRU WINDOW. THIS WOMAN WAS THE ONLY ONE WORKING IN THR DRIVE THRU ON 11/22/23 ALSO. I HAD TO WAIT UNTIL SATURDAY THE 11/25/23 BEFORE I COULD GET ANY MONEY OUT OF MY SAVINGS ACCOUNT. I WAS TOLD THAT A HOLD WAS PUT ON MY PAYROLE CHECK AND NONE HAS BEEN PUT ON ANY OF MY PAYROLE CHECKS SINCE I STARTED BANKING THERE BACK IN FEBRUARY 2023. NOW I CAN'T USE MY ATM CARD WITHOUT IT SAYING I DONT HAVE ANY ***** AVAILABLE. BEFORE THIS LADY DEPOSITED MY CHECK ON THE 11/22/23 I HAD NO PROBLEMS USING MY ATM CARD. I JUST LEFT THE ****** THAT IS WHY IM CONTACTING YOUR OFFICE. ALL I WANT IS MY ACCOUNT BACK THE WAY IT WAS BECAUSE I DONT KNOW WHAT THE WOMAN DID AND THE MANAGER I TALKED TO ON 11/25/23 TOLD ME THE HOLD WAS ON MY PAYROLL CHECK BUT LET ME WITHDRAW FROM MY ACCOUNT. THERE HAS NEVER BEEN A HOLD ON MY PAYROLL CHECKS BEFORE SHE DEPOSITED MY PAYROLL CHECK ON 11/22/23. I WANT TO BE ABLE TO USE MY ATM CARD THE WAY I COULD BEFORE 11/22/23 AT ANYTIME ANYWHERE WITHOUT BEING TOLD I DONT HAVE THE ***** IN MY ACCOUNT WHEN I KNOW THE ***** ARE THERE. THANK YOU

  

  Business Response

  Date: 12/13/2023

  Dear Sir/Madam:
  
  Great Lakes Credit Union ****** submits the following in response to ***************** complaint regarding check holds.   
  
  GLCU has reviewed the complaint and investigated the matter at hand.  Our investigation found that the account in question, began receiving check deposits in June 2023.  It is GLCUs standard process for all checks to be deposited, then based on funds availability, an applicable withdrawal can be made.  In addition, GLCU must verify validity of payroll checks, prior to processing as such and making funds immediately available.  For this interaction, GLCU requested to view the accompanying paystub to release the remaining funds on hold.  The complainants account was updated to reflect the payer of this deposit, is the regular payroll, ensuring a smoother experience in the future. 
  
  GLCU asks that this complaint be dismissed.
  
  Regards,
  
  *************************
  Sr.Manager, Member Experience

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3 of 2023 I was contacted by ****** in Collections at Great Lakes Credit Union about paying off the balance of my past due credit card. If they received a cashiers check by 3/31/2023 they would mark my account as paid in full. I confirmed the agreement March 24 I mailed the cashiers check, dated 3/24, via **** 2 day shipping, on 3/24, which was delivered 3/27. I received a letter from GLCU via **** ,dated 3/3 that my account had been paid in full and closed. At that point I understood that the matter had been resolved to our mutual satisfaction. I received an email from GLCU dated April 5 that I have missed a payment and was past due. On May 10, 2023 I checked my credit report via my bank. ****, who GLCU had sold my debt to, was reporting my card as open and was now 60 days past due, further damaging my credit score. I contacted **** who informed me that they had not received my payment till May 2 which is when it was posted to my account, thus incurring two months of past due late fees. My account was, and is, in fact still open. I contacted ****** in Collections at GLCU on May 10 who informed me that my account was indeed closed and blamed ****. I contacted **** who blamed ****. I bounced between GLCU and **** each of them continuing to blame the other.I received a letter from the Elan research department dated June 15 providing the documentation that they had in fact not received payment from GLCU till May May 2, and provided me scans of the documentation. Shortly thereafter I started receiving collections calls from Elan about my past due account.I received an email from ****** dated July 10 that she had forwarded your situation to the ** for review. On July 12 I received another collection call from Elan.As of today, July 20, Ive no response from GLCU for a status update from the ** on my issue.

  

  Business Response

  Date: 08/02/2023

  Great Lakes Credit Union (GLCU) submits the following in response to ****************** complaint regarding an outstanding credit card issue.   
  
  GLCU has reviewed the complaint and investigated the matter at hand.  GLCU began partnering with *********************** in February 2022 to offer credit card services to our members.  The investigation found that the complainant paid the credit card in full March 2023. GLCU reached out to Elan to request the outstanding balance of $26.94 to be waived and have the credit bureaus updated to reflect the debt was paid in full during March 2023.  *********************** confirmed that the account balance of $26.94 was waived on July 31,2023.  In addition, *********************** has sent corrections to the major credit bureaus to update the complainants credit report to reflect accurate payment history following this investigation. 
  
  GLCU asks that this complaint be dismissed.