Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 132 locations, listed below.

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• 

  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred-It, a Stericycle Company

  27194 Pine Cir. Harrisburg, SD 57032

• 

  Shred-It

  1870 W Prince Rd STE 49 Tucson, AZ 85705-2969

• 

  Shred-It, a Stericycle Company

  PO Box 59505 Renton, WA 98058

• 

  Shred-it

  380 Carolina Drive Ext Roebuck, SC 29376

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged my credit card for $383.54 on April 1, 2025. Charged again on April 21 for same amount. I have been calling and am told they will 'open a ticket'. When I call back they 'open a ticket.' Today, April 30, they have no record. They have asked for proof from me twice that I was charged twice which I have sent twice. I keep getting emails that the issue is resolved. It is not resolved. I need the credit card credited. I have informed them that I do not authorize any additional charges to that card. Thank you. ***** ********

  

  Business Response

  Date: 05/13/2025

  We have connected with Ms. ******** and have resolved her complaint. We sincerely appreciate that she reached out and allowed us to assist. 

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a 5 year contract with *****-it. They automatically renewed our contract in 2023 with no notice to us and have increased their cost substantially over the period. They are charging us 4.45x the cost we have been quoted by a competitor. I have been emailing with ***** from their retention department. We asked them to price match the competitor which they wont. They also want to charge us over 3K to break the contract they automatically renewed without following Georgia Consumer Protection Laws. I told this to ***** and he just gave me a mailing address for their legal ***** They are predatory and no one should ever use this company. The Consumer protection law requires them to give us notice, and for us to respond to that notice to affirm we wish to keep our contract. The statute they have broken is 2022 Georgia Code Title 13 - Contracts Chapter 12 - Automatic Renewal Provisions 13-12-3. Notice to Consumer Prior to Automatic Renewal of a Service Contract I have also filed a complaint with the *******************************************************.

  

  Business Response

  Date: 05/09/2025

  We have been in contact with Mr. **** and are continuing to work towards the final resolution.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a scheduled pick up for boxes on 04/09/2025. The company showed up to pick up the boxes and they were not ready, I asked about rescheduling and the driver told me that I can reschedule AND that there would be no charge for this pick up.. He volunteered the information about cost, I did not specifically ask this. When I received the invoice, I immediately contacted customer service and they "opened a ticket for the local office". I received word back from them: "Dear S*****,Unfortunately upon validating the charge with the local branch the charge is valid :" Our policy is if they confirm a service date and we show up and there not ready (for whatever reason) they will be charged the minimum charge, I Will reschedule them for next week on the 23rd. ". This is despite the multiple times that I made them aware of the verbal agreement and immediately rescheduled the appointment. I was contacted by my account representative for rescheduling and responded to his email asking for him to further review the concern and the verbal promise made by the employee of the company. I have received no response from him. I sent him an email 04/15/2025 at 1:23 PM. There is still no response or resolution to the contrary information promised by the company.

  

  Business Response

  Date: 04/30/2025

  We have connected with Ms. **** and have resolved her complaint. Ms. ****** concern has been escalated to leadership to ensure coaching is provided accordingly. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2025 I spoke with ******** ***** with Shred It to arrange for a one time shred it visit for the law firm of *******, Browning, ***************** in ******, **. Customer #********** and invoice #**********. We went over the details and he quoted me $329.62 for 110 boxes with 10 of the boxes being free. My employer agreed and Shred It came out to pick up the boxes. We get an invoice for $2,340.30! Nowhere near the price we were quoted. I emailed both the proposal and the invoice to ******** requesting some explanation regarding the price difference. ******** provided a response claiming he went over additional fees with me. He did not. We would not have had them come out for $2,340.30. We were also supposed to have received a 25% discount which I confirmed with ********, however nowhere on the invoice does it show the discount. ******** claims its in there however. He was very unapologetic and I'm sure he uses this bait and switch method quite often.

  

  Business Response

  Date: 04/25/2025

  We have connected with Ms. ***** and have resolved her BBB complaint. In addition, we have assisted with another request outside of the initial concern and have placed that request in motion as a courtesy for the customer. We appreciate Ms. ***** reaching out to us and allowing us to assist. 

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of ******************** regarding an ongoing and unresolved issue. Despite making multiple phone calls and email attempts over the last two years, we have never received a single successful pick-up, and yet we have been billed consistently each month and our account has not been cancelled with several requests.Over the last two years, we have repeatedly tried to schedule a pick-up, but only one truck ever arrivedand that was for shred services, which we dont even have an account for.We were then told that our account was on a call basis, and we called numerous times to request service, with no follow-up.I have made several attempts to cancel our account. I was told our account had been canceled and I would receive a follow-up phone call within two business days. That call never came.On March 26, 2024, I called again due to continued invoices. I spoke with Jezel, who gave me reference #********, said our account was still active, and that someone would call me back. No one has followed up.These are just a few of the reference numbers I have from the many, many calls I have made.We have paid faithfully for a service that has never been rendered. We have made repeated, good-faith efforts to get clarity, cancel the account, and stop the charges. We have never been contacted by a manager despite asking to escalate the ******** this point, we are requesting:Immediate and permanent cancellation of our account A written confirmation of that cancellation That the current account balance be written off, as it is for services never rendered Refunds for payments made with no services rendered No further billing or collection efforts

  

  Business Response

  Date: 04/09/2025

  We have been in contact with Mr.Hutcheson and are in the final resolution stage.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23112977
  
  I am rejecting this response because:

  The company has reached out multiple times to resolve this issue. However, we have not received the refund yet.  The complaint will be fully resolved once we receive the refund and confirm that our account has been closed. 

  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 04/17/2025

  We have connected with Mr. ********* and have fully resolved his complaint. We appreciate his time and allowing us to assist. 

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had ongoing issues with Stericycle. They would come to my office after hours or on days when my business was closed. They would bill me despite having not provided a service. Because of there terrible customer service I wanted to opt out of my contract. They were extremely difficult to work with and would not let me out of the contract nor would they offer any type of resolution to my problems. Ultimately, after filing a review with the BBB, they did allow me to break my contract. I paid my remaining balance (which in my estimation was about double what was accurate), but I was just happy to not have to deal with them anymore. My contract ended on January 28th. Since, January 28th, They have debited my account around $800 in total. I attempted to allow them to correct the mistake, but they are unwilling to do anything about it. This is the absolute worst customer service I have ever received with anything and it just doesn't stop. almost two months after my contract with them was terminated, they have debited money from account on multiple occasions.

  

  Business Response

  Date: 03/27/2025

  We have reached out to Dr. ****** and have resolved his complaint. Dr. ******* experience has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Dental

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach Shred It since at least December 2nd, if not before. December 2nd was my first contact where I recorded the case number. Our key is lost and we are unable to use the service. We left a note on the tote, requesting to allow us to retrieve the key and the driver disregarded this and took our tote. I have made at least 3 contacts by phone and at least 4 contacts by email to get a replacement key. I was assured multiple times that we would be provided another key, and without fail, I am still waiting. I escalated this to the local supervisor of our region; he assured we would get a key. When the driver came for a pickup, the driver knew nothing about it. I was charged an overage on our last pickup as I could not get paper in the tote, since it is locked and we have no key. I am requesting an account cancellation.

  

  Business Response

  Date: 04/01/2025

  We have reached out to Mr. ******** and have resolved his complaint. Mr. ********* issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stericycle / Shred-It falsely claimed to provide shredding pickup and services for over a year but never did. Despite paying over $2,500, no services were rendered.From October 2024 to March 2025, I filed four customer service claims and two cancellation requests with no resolution. They submitted the same photo as proof of service each month, despite never performing the work. The company is unreachablecustomer service offers no callback numbers, wont connect me with a manager, and keeps customers on hold for hours before hanging up. I cancelled services in October of 2024, which they acknowledged via email and over the phone, and I'm still being billed for service as of March 13th, 2025. This business is a scam, deliberately avoiding accountability while continuing to charge for nonexistent services.

  

  Business Response

  Date: 03/24/2025

  We have reached out to ************ and have resolved her complaint. Ms. *********** experience has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/23/25 - I contacted Shred it for a quote 1/23/25 - ***** ****, Inside Sales *** responded and provided a price and a contract for on-site shredding of 50 small boxes, which I accepted and signed. I was told that I would be contacted for scheduling, which never happened.2/11/25 - The shredding truck showed up at the location unannounced and I was not there. The driver took approximately 15 boxes and said he did not have room for any more. I contacted ***** and expressed my disappointment. He had me sign a new contract for the return visit, which he said would honor the original quote and would not include a minimum since I had already fulfilled that in the first visit, and he said he would call me back before the end of business day to schedule a return visit. 2/14/25 - I reached out to ***** again via email because I never heard back from him regarding the return visit. Later in the day I heard from ****** ***** from customer care who wanted to schedule a return visit. I expressed my disappointment at having to wait such a long time, over a month since I first reached out to Shred-It. Also, I noticed at that time the the price in the new contract was incorrect. I responded to ****** that I needed to speak with ***** first.2/17/25 - I still never heard back from ***** but did receive an invoice via email that stated my debit card would be charged for all 50 boxes and inflated "fees" that totaled $1088.03. I reached out to ***** again via email and phone and let him know that the invoice was incorrect and NOT to charge my debit card until we were able to clear up this discrepancy. I never heard back from him. 2/18/25 - I heard from ****** ***** again wanting to schedule a return visit but I told her that due to a pricing error on their part, I needed to speak to ***** first. 2/20/25 - I reached out to ***** again but never heard back from him.2/25/25 - My debit card was charged the full and inv=correct amount of $1088.03

  

  Business Response

  Date: 03/10/2025

  We have reached out to Ms. *************** have resolved her complaint. Ms. ******** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has made many cancellations to my pick up. My contract states I have 4 per year, last year they only came three times, the last being in Sept. It took months and months to get a new pick up date after that. Every month they continued to charge me and I disagree with that. So i have called many times to try and discuss this issue, along with cancelling the service and no one ever calls back. I get emails with reference numbers saying this is taken care of. But I stillhave a balance and I had someone come last week to pick up.

  

  Business Response

  Date: 03/17/2025

  We have continued worked with the customer and have resolved this complaint. 

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********