Complaints
This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 315 total complaints in the last 3 years.
- 72 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Collections ********** repeatedly reaches out via e-mail for one invoice that was paid (and proof of cash checked has been provided). We've been disputing the other older open invoice as a duplicate charge as only one pickup was done at a location that was billed twice.Collection agent on their end changes on a monthly basis, but none of them ever answer their phone, return a call, or respond to e-mail. I've got e-mail tracking showing that they've been reached out to and we're to the point of being harassed for non-payment when one payment was made and nobody can even talk to us about the disputed invoice.
Business Response
Date: 07/08/2022
We have been in contact with ************** and are continuing to work with him to resolve the issue.Customer Answer
Date: 07/11/2022
Complaint: 17503637
I am rejecting this response because:I received a call and e-mail from ***********************. I forwarded her all of the information on Friday, July 8th after her e-mail. There was no confirmed receipt so I called this morning, left a voicemail, got no call back. Called again several hours later, got one ring and then was pushed to voicemail. Signature in the e-mail gives the generic 800 number which nobody can seem to ever help resolve the issue. Not getting a call back or an e-mail to even confirm receipt. If they claim they didn't receive, then it's their spam filter, but they should be checking that for legit e-mails...
Sincerely,
*********************Business Response
Date: 07/19/2022
We have continued to work with ************** and have resolved his issue. We have taken his feedback to leadership and are working to address the technology challenges he faced while trying to reach us.Customer Answer
Date: 07/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:06/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our agreement with Shred-It is for service every 4 weeks. The last service we had was March 2022. I have been trying for months to get them to service our account. I have called the service number; which is answered over seas and they contact the company and give me a service date. The date comes and goes with no service.On June 16, 2022 I finally got the email address of ****** ********** requesting cancellation of the service. I received notification that they would do a final shred and removal on 6/23/2022; and that date came and went without service.The consoles were empty (the new company emptied them for us), I just want Shred-It to pick up their empty consoles.Business Response
Date: 07/07/2022
We have reached out to **************** and have resolved her complaint. ******************* issue has been escalated to leadership to review process and coach the team.Tell us why here...Customer Answer
Date: 07/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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