Reviews
This profile includes reviews for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 115 Customer Reviews
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Review fromKellie P
Date: 11/16/2022
1 starWe have been trying to speak to an account representative and not just a call center for months. Literally, months. They've given us two different names to reach out to, no contact when we've reached out, ends ** in the call center. We were told our ******** were not correct, by their call center, but they couldn't get them straightened out because they had a new billing system. We finally paid them to get back to ground zero and terminate our account. They won't call us to let us terminate our account. We sent an email requesting to terminate our account, to our supposed account rep, and a return message stated that terminating will cost us over $4k when a customer rep the day before said $193 even tho we were told by yet another customer rep that we were not under a contract. This company is dishonest and beyond the level of disaster. Like the previous review, the company always provides the customer service number to reach out to and bless their hearts, they don't make the decisions and they can't help. Just awful.
Shred-It, a Stericycle Company
Date: 11/17/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromJulia K
Date: 11/15/2022
1 starI wish I could give this business a zero star. The person who lured me into obtaining service made it sound like it was such a good company. Service is poor: they would not pick up on the day they were suppose to. They also came and said our office door was locked. When this happened the 2nd time, I even placed a sign on the door, "We are waiting for you Shred-it, and our phone number" again, they said our door was locked. When you call the customer service you get nothing resolved. They charged me for the pickups that never occurred. When I called again today, they said one of the pickups is in the process of being credited. I asked to terminate service. They said I would have to pay $900+ in early termination fees. I am so upset. Do not sign up for service with this company. I spoke to a customer representative this morning and he said they would resolve my issues. However now, I need to document every phone call and poor service that occurs! I do have more important things to do than to keep logs of poor service of supposedly professional companies.Shred-It, a Stericycle Company
Date: 11/16/2022
Hi ********, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromChris W
Date: 11/15/2022
1 starThis company has absolutely horrible customer service. They give you a quote, which is vague about what the actual charges are going to be, and then when you ask them to help you understand the charges they just ignore you. We had a scheduled appointment, which they missed and didn't tell us that they were not coming. It took nearly a week to find out that they rescheduled... without informing us. Then when you attempt to contact them, they don't even respond to emails. It became clear that the emails were received when I got an automated response from one of them that they were out of the office that day. The people working for and running this company do not care, and have no interest in retaining customers. This place is a total jokeShred-It, a Stericycle Company
Date: 11/16/2022
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromMiranda P
Date: 11/07/2022
1 starI have been trying to receive services for 4 months now! After speaking to countless account managers who promised to call me back with a solution I got sick of wasting my time and then tried to cancel my service with them and even that is taking forever! This company is a disaster!Shred-It, a Stericycle Company
Date: 11/09/2022
Hi *******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHREDReview fromSheila S
Date: 11/05/2022
1 starMy car was sideswiped by a shred it truck. They did not stop. There was damage to my car. I reported it to the company but they couldnt find any damage to any of their trucks or any alerts that would have signaled contact with a vehicle or any object. Dont know what my alternative would be. They didnt take a look at my car. The gentleman that took my information was very nice so I had to leave a one star.Shred-It, a Stericycle Company
Date: 11/09/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHREDReview fromAngela C
Date: 10/31/2022
1 starWe were billed for services we never received. They were supposed to come and pick up our documents, however no one ever came. How in the world, can you send an invoice for and the services were never performed. I called my contact at Shred It, however I always got her answering service. This has to be illegal............ I called customer service and they told me a credit should be issued within a day or 2. This has to be illegal... as I see a string of other complaints below.Shred-It, a Stericycle Company
Date: 11/02/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromDean M
Date: 10/31/2022
1 starI have called on 5 different occasions this year alone (2022) due to billing issues with this company. After navigating ************** and getting to a live person it's not uncommon to have the call drop. When I get lucky enough to talk to someone they tell me to disregard the late notices and the billing issues have been resolved. Constant problems like this are a leadership issue and it's time for me to start shopping for a new provider.Shred-It, a Stericycle Company
Date: 11/02/2022
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromJennifer H
Date: 10/27/2022
1 starI have been double billed every month since the spring. Can not get the issued resolved. Just saw on a recent statements excessive surcharges costing more than 50% of the pickup charge. ridiculous. stay clear from shred it and Stericycle both nightmares to try to deal with!Shred-It, a Stericycle Company
Date: 10/28/2022
Hi ********, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromJanet R
Date: 10/26/2022
1 starHorrible customer service. Three days and 6 phone calls and I still can't get a customer service rep that can help me change my level of service. They delivered a console with a broken lock. I've been unable to get that lock fixed despite repeated calls. I've been promised a new contract - it never came, I've been transferred to nothingness - twice. Wondering how they stay in business.************Shred-It, a Stericycle Company
Date: 10/28/2022
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromsimon h
Date: 10/25/2022
1 starSince Stericycle purchased shred-it the company has gone to complete sh*t. Not only is the billing department a complete mess the scheduling department was even worse, they miss-billed my account on numerous occasions and then proceeded to have a different employee call me for a year straight to try to collet the fraudulent charges. Please do *************** business a favor and do not hire this company for shredding services, hire a local family owned one instead.Shred-It, a Stericycle Company
Date: 10/28/2022
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.
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