Complaints

This profile includes complaints for McGrath Volvo Cars Barrington's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  McGrath Volvo Cars Barrington

  1415 S. Barrington Road Barrington, IL 60010

  
• 

  McGrath Volvo Cars Barrington

  1415 S Barrington Rd South Barrington, IL 60010-5205

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against McGrath Volvo Cars Barrington for charging me $619.90 in registration-related fees during the purchase of a vehicle, despite my clear and repeated instruction not to include registration services as I am an active duty military member residing in ******* and intended to complete my own registration, which is allowed and common practice under Montana law for service members.The vehicle in question is a 2024 Volvo XC60 Recharge (VIN: *****************), purchased on June 13, 2024.Despite informing the dealership during the sales process that I would handle my own registration in *******, the purchase agreement reflects charges under Government Fees ($316.23) and Proc/Doc Fees ($393.03). This totals $619.26, which I believe was collected improperly.Complaint Details:On October 4, 2024, I contacted the dealership via email explaining the error and requesting a refund.I followed up again on April 6, 2025, after receiving no *********** this date, McGrath Volvo Cars Barrington has not responded to my inquiries in any capacity.I have supporting documentation, including:Purchase agreement with the listed charges?Email correspondence showing my repeated efforts to resolve this matter?Correspondence from ************** verifying my registration as a ******* resident?Desired Outcome:I am requesting a full refund of $619.26, which was collected for services I clearly declined and did not receive. As an active duty military member, as my wife and I clearly communicated in email traffic, I was not to be charged for the registration fee and I was to do so myself, with the delership mailing the documents to the Cascade County Treasurer so that we could register for the vehicle on our end. Additionally, I request the BBB to evaluate this businesss failure to respond to repeated, good-faith customer inquiries for over 6 months.

  

  Business Response

  Date: 04/15/2025

  Dear BBB and *** *****, 

  I have gathered some information regarding *** ******* concern along with the complete breakdown of fees (attached).  Here are the notes in our system from our L&T associate and our General Manager, ****. 

  L&T ***** The ******* ***** deal was completed in July 2024. We sent a check to the Cascade country Treasurer fir $622.72 to complete the L&T for the deal. Montana cashed the check and has never refunded us any money. His Credit application and ID are the only documents in the deal that indicate he is a member of the military.  The fee quote that was done in REGUSA did not take into account his military status and no Deployment Orders or Leave of Earnings Statements to prove his status were not provided. To process any Military deals where a discount is received these docs are needed. Montana only offers title fee exemptions to those who are stationed outside the state. They do not charge a state sales tax however, some municipalities within ******* may have local sales taxes, and the rules for exemption might vary. I've attached the deal to this email.

  Response from our GM to *** ***** (see attachment)  After reviewing fees, McGrath is actually OWED $111.17 (see attached list of fees) 

  Thank you 

   

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22466368
  
  I am rejecting this response because:

  Response to Statements from the Business:

  Business Statement: As you know, out-of-state deals (especially in *******) have been averaging over 100 days to be completed.
  Response: I would like to understand the expected time for each sub-process within this 100-day timeframe. To my knowledge, I purchased the car on 7/20 and signed all necessary documents that day. The file was not sent to **** until 10/17, which is 90 days after the purchase date.

  
  Business Statement: This deal was mailed to **** on 10/17, and they sent it to ******* on 10/24. I will include a screenshot of the **** transaction progress and a scan of the signed out-of-state addendum stating that the title/registration process may take longer than 90 days.
  Response: In the image shared, I see an approximate 11-day period. Even if we include the time from when you mailed the files to ****, it only adds up to 18 days in total.
  
  Business Statement: This customer called me 3 times on Monday, 7 times on Wednesday, and emailed me 5 times on Wednesday as well.
  Response: Its unreasonable to count the number of calls I attempted rather than the times we actually connected. (Are you kidding me?) Was it wrong for me to call again when there was no answer? I ultimately decided to send emails because I wasnt receiving useful responses over the phone. These emails were simply requests for documents to see if I could apply for a temporary permit directly from the ***. Are these numbers being cited to suggest that I caused trouble? If so, I believe an apology is in order.
  
  Additional Information:
  I should note that the first time I called was in early October, at which point I was informed that my files had been lost. I was asked to wait for a new set of documents, sign them again, and return them. I understand that accidents happen, so later, as the initial 90-day permit was about to expire, I requested priority handling on ****s side. However, I was told nothing could be done to expedite it.
  Today, I was ready to close this case because I finally received the temporary permit this morning and was informed that the permanent hard tag would be mailed to me within 10 business days, meaning I can finally drive the car. However, this experience leads me to believe that the 100 days mentioned by the business was entirely inaccurate. The past two weeks have been particularly challenging for my family, as we couldnt use the newly purchased car. Given the trouble caused by their delays, the inaccurate information, and the dismissive attitude throughout this process, I expect a formal apology from the business.
  

  
  Sincerely,
  ******* ***

  

  Business Response

  Date: 10/28/2024

  Dear BBB, 

  I have reviewed this complaint with our License and **************** and here are the notes and the receipt of submission is attached .  As you know, out of state deals (especially ******* have been averaging over 100 days to be completed).  It is in our best interest to get these handled as quickly as possible but when the state has the paperwork the timing is out of our control. Thank you. 

  Notes from our L&T ***** (see attachment) .....

  This deal was mailed to Vitu on 10/17, they sent it to IN on 10/24. I will include a screenshot of the Vitu transaction progress and a scan of the signed out of state addendum stating that the title/reg process may take longer than ******************************** 3 times on Monday, 7 on Wednesday, and emailed me 5 times Wednesday too.  I wish there was more I could do but it is in the hands of the state now. Thanks 

   

  

  Business Response

  Date: 11/05/2024

  Dear ***************** - 

  We are very sorry for the delay in receiving your tags for your new vehicle, and the inconvenience this caused you.  I'm happy to hear that you received confirmation from the BMV.  

  Thank you, 

  Volvo of Barrington 

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was sold a lemon major mechanical breakdown after five months of ownership.

  

  Business Response

  Date: 05/14/2024

  Dear BBB, 

  **************** did not purchase an extended warranty or additional coverage.  *** standard coverage for Used vehicles sold 'as is' is attached, warranty term is 3 months at time of purchase. 

  Please see attached documents. 

  Thank you 

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19603837
  
  I am rejecting this response because:

  
  

  The refund was related to them selling a CPO car with front rotors that did not pass the inspection. Gift card was related to another matter in regards to misinformation about adaptive cruise control. There was no use to the documents they prepared and they did not inform me WHATSOEVER about any necessity to go anywhere in person. Plus, they told me the registration was going to be done in 3 months, not 6 months. I am requesting to be refunded for the documentation fee.
  
  Sincerely,
  
  *************

  communication from this dealership whatsoever. 6 months into my purchase, I was contacted by my county office via mail. They asked me to come in person to complete this application. I went in in person in the middle of February 2023. There was no use to the documents this dealership prepared, we had to fill everything out and we had to complete the registration. My car had no registration over 3 months due to negligence and incompetence of this business. There was no use to the documents they prepared. I am asking for the refund of the documentation fee and overcharge amount for taxes and registration. I contacted this business and their excuse was requirement of going in person for everyone in my state, which is far away from truth as I had previous experiences otherwise.

  

  Business Response

  Date: 03/20/2023

  Dear BBB, 

  I've discussed this concern with my office director.  She is certain that **** resident's purchasing USED vehicles out of state must appear their county DMV IN PERSON to sign the title.  Power of attorney forms are not allowed.  We apologize for the inconvenience and extra time this caused. 

  In terms of compensating Dr. ******** we feel we have been more that generous since his ownership, see attachment.  We assisted the customer with a $1231 service bill at his local service shop PLUS sent him a $500 gift card for his trouble. 

  I've spoken with the owners at McGrath and we will not be refunding the fees he is requesting. 

  Thank you 

  

  Business Response

  Date: 04/03/2023

  Dear BBB, 

  As previously stated we are not willing to refund the customers doc fees. I feel that we have been extremely fair in the refunds he has already received. In addition, the customer has written several reviews about our business online which intern does not motivate me to continue to send him more money. 

  Thank you 

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19603837
  
  I am rejecting this response because:

  
  I have had to advocate for myself, leave reviews and file complaints multiple times about this business because there was multiple issues in the process of purchasing my car from them. I wish I had the chance to get over with their mistakes and issues caused by their incompetence and negligence. However, I dont think it would be the right action to stop advocating for myself and others, to enable and promote their motives. The previous refund they provided me was totally unrelated to this issue. I invite this business to tell me if any of the statements that I made in this hereby complaint was incorrect or false. If they are not answering this question, I think that would mean their confirmation of my statements. 

  
  Sincerely,
  
  *************

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a CPO (Certified Pre-Owned) Volvo vehicle with a VIN number of *****************) from McGrath Volvo on 08/06/2022. 1) On the day of my test drive and purchase, the check engine light was on and there was a broken handle in the trunk. I had to tell them repeatedly to fix those issues.2) Salesman (*************************) repeatedly assured me that the car has the feature of adaptive cruise control before purchase. After purchase, I became aware that it does not have such feature. The salesman apologized to me over the phone for misinforming me repeatedly and connected me with the sales manager (*******************************) who told me that ************** denied giving such information of the feature to me, so that there is nothing they can do. I filed a complaint to Volvo for this issue, and ******************** retaliated against me saying that "you went behind us, you filed a complaint with Volvo, go to Volvo my friend" when I asked for an update. He promised me numerous times that he was going to talk to his general manager over the past month. However, I was not notified whatsoever about any talk with general manager or any outcome.3) One of the car keys was not functioning. I was firstly told to change the batteries. However, I heard from **************** that they changed the batteries on the day of purchase (which means that they were aware of the key problem) and handed me the car with the key problem intentionally. I had to contact sales manager numerous times to send a key and arrange an appointment with my dealer (I live in **** and purchased the car out of state). He refuses to make arrangements with dealer here and retaliates.4) The car had missing parts. I had to contact them numerous times for shipping those parts.Salesmen promised me to fix these issues before connection with ******************** who told me that his own team "does not know anything, does try to be smart and impress people".

  

  Business Response

  Date: 09/06/2022

  Dear BBB, 
  Our GM *************************** spoke with the customers and they agreed upon a $500 gift card, 2nd key and inspection of vehicle in their home town. I am sending the gift card today, ***** made arrangements for the other items. 
  thank you, 

  Volvo Barrington