Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi Inc. (Connecticut)

  238 Boston Post Rd Milford, CT 06460

• 

  Aldi Inc. (Connecticut)

  360 Talcottville Rd Vernon, CT 06066

• 

  Aldi Inc. (Connecticut)

  464 Reidville Dr Waterbury, CT 06705

• 

  Aldi Inc. (Connecticut)

  480 Foxon Blvd New Haven, CT 06513

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your company has a systemic problem with weekly specials. Every time Aldi runs a really good meat deal, it's not available in the store. Not only is it not in the store, there isn't shelf space for it. It's like it didn't even exist. It's a total bait and switch. This happens in both ** and in **. For example, you guys had a rib roast special for Easter down in **. I went to the store and of course they didn't have any nor was there a spot in the store where they SHOULD be. In fact, the manager told me they only got the rib roast in stock on day one of the sale and that was it. The other 6 days of the weekly special had no rib roast. This is terrible service. I have had the same issue in **, including the chicken thigh special last week. Drove to the store, there wasn't even a spot in the store for the chicken. What makes this worse is that you guys closed all of the **** Dixie's in **. They had exceptional sales every week and they always had the meat in stock. You guys just advertise meat deals and then don't stock the meat, just to get customers in the store. ********************** justifies this by stating "while supplies last" in the ad, knowing full well it won't be in stock.

  

  Business Response

  Date: 06/13/2025

  ALDI **************** called and spoke with the customer on 06/13/2025. We documented the customer's concern and advised their feedback will be routed to the appropriate department for further review. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST

  Customer Answer

  Date: 06/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Christie ****

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 8, 2025 1:04 PM. I went shopping in the grocery store. I picked up seven items. My items were put in a basket. As I tried to take the basket to take my things out out of the basket. ****** (the cashier) held onto the basket and said that shes keeping the basket and that I could take my things out of the basket. As I was trying to put my things into the bag that I brought. She told me to hurry up. Then she actually tried to take my things and put them in the bag for me. We are to bag our own groceries. She then continue to tell me to hurry up. Then she started making fun of me and talking about me with the customer behind me. As I retrieve my things in my bag. She continue to laugh and make fun of me.

  

  Business Response

  Date: 06/09/2025

  ALDI **************** spoke with the customer on 06/9/2025. We documented the customer's concern and advised their feedback will be routed to the District Manager for further review. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST
  

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a client to the store for food (Im a provider for **********) and was approached when we were on the way tot he register by manager saying I look like someone and the called the cops on me. I tried calling corporate but no number exists to the public. 

  

  Business Response

  Date: 06/09/2025

  ALDI **************** called and spoke with the customer on 06/9/2025. We documented the customer's concern and advised their concern will be routed to the District Manager for further review. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST

  Customer Answer

  Date: 06/17/2025

  Complaint: 23438208
  
  I am rejecting this response because: I havent been contacted by Aldi the second time they called to ask what happened and said that a manager will call soon. Nothing as of today.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 06/20/2025

  ALDI **************** confirms management has spoken to the customer directly regarding their concern and has informed the customer that they are no longer welcome to return to the location. **************** considers the matter closed. 

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23438208
  
  I am rejecting this response because: and will forward this to my lawyer 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Aldis in *********** on June 5th, 2025 a little before noon time and cash out at 12:10 or 12:15ish. I was scanning in the self check out aisle. There was one single employee cashing out other customers in the cash out line. This employee (blonde hair, maybe 30s or 40s) yelled across the store at me and my mother (not done scanning all our groceries items yet) you have to pay for the bags now. She yelled at us in such a disgusting condescending manner. We werent done scanning our items which means I didnt know how many bags I needed or was going to use yet. There was another family beside us whom were white skin folks and we are of Spanish descendants. She was very racist and disgusting in her tone of voice and how she treated us. When I paid for ALL my bags and items - I told her you dont need to yell across the store and tell me to pay for bags the Aldis computer reminds me before I pay. At the very least be more friendly about your reminder. This employee started yelling right at me and telling me Im taking offense and stealing when I had my receipt. After all her yelling the manager came out (*******) and said whats going on. I asked both this employee name and the manager what the employee name was and none of them wanted to give me her name. Other customers started yelling at the employee demanding she provide her name. Other customers witnessed her behavior and realized she was in the wrong. The way the manager and employee conducted themselves in a public place of business was no less of disrespectful and disgusting. That employee needs a full evaluation and should be fired for her lack of respect towards paying customers. I was contemplating calling the police because she was so hostile and aggressive - I thought at one point she was going to get physical. Aldi check your Cranston location and please try to sort out your employees because they are a huge liability.

  

  Business Response

  Date: 06/13/2025

  ALDI **************** attempted to contact this customer via phone on 06/09/2025 but was unable to speak with them. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against **************** of the ********************** Store #*** via Pickup Order by ************ online Order Number is # ****-2855-2414-0528 for June 2, 2025.I called Instacart on June 4th, 2025 @ 9:44 am and was on the phone with them for almost a hour & the second ******** service representative agreed with me about the correct charges that is on my Store Receipt and she informed me she was going to call Aldi's on put us on a Three Way with Aldi's Customer ******************************'s have a Instacart Shopper providing the Fulfillment Order.Aldi's charged my Bank Account $116.21 and I have a receipt for $95.64.When you shop on Aldi's online your groceries may cost you a certain amount, like mines at $116.21, but, inside the actual store likes mines here in **. Washington MD, the items could be much cheaper than what's online and that's is why I have a receipt for $95.64.I feel strongly that because I was charged on my credit card with a receipt of $20.57 difference, that Aldi's Owes me the overcharged amount back to me via my bank account.I called Instacart in regards to this issue and the first ******** service person I spoke with, told me I was charged $113.63, I told her I was charged $116.21 and it's not Pending, I was already charged. And this lady told me that Instacart doesn't give the ******** a receipt, I told her I have one and read off the amount I was charged which is the $********, she put me through to another **************** lady who stated the other ******** service person was incorrect and that I was charged the $95.64, I told her my bank account was charged the $116.21 and I wanted to be refunded the $20.57 difference.

  

  Business Response

  Date: 06/13/2025

  ALDI **************** spoke with the customer on 06/10/2025. The customer was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23434776
  
  I am rejecting this response because:
  

  I did not accept what was discussed between me and **************** Specialist, about what I was charged via my bank account and the receipt that I was supposed to have not have received.  On the statement sent to me via email she tried to justify why I was charged more than what was on the receipt. The Aldi Store apparently the items between online cost and actually in the store is a big difference and because the store made the mistake of giving me the receipt to see the actual cost of my groceries, than that is their mistake and need to own it and Refund me the $20.57 ASAP. In addition, she also had on the email about delivery charges, when you place a order for Pickup at the store, the Instacart Shopper charges are $1.99 for them to shop for you. If you have a Instacart Shopper shop for you and deliver your groceries to you home the cost for delivery is considerably much higher and that is why I do the Pickup at the store in their slotted area.  

  The **************** Specialist has been from the beginning of this issue very challenging to deal with and she is being very dishonest about me accepting what was told to me during that conversation. I Do Not Agree With The **************** Specialist.  I have attached what was discussed on June 10th, 2025 and her email.  Thank you for all your help and look for to a decent resolution.

  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 06/16/2025

  ALDI **************** has contacted the customer and spoken to her today, 6/16/2025. Customer was advised that a refund for the difference in the online product prices versus instore product prices is not possible as online items may be priced higher to cover the cost of personal shopping. Customer was offered a ************************** electronic gift card as a goodwill gesture,and she accepted - the gift card was sent to the customer's confirmed email address. The customer was satisfied with our assistance and we consider this matter closed. 

  Customer Answer

  Date: 06/17/2025

   I was contacted by phone **************** Specialist, yesterday afternoon, June 16, 2025 in regards to my complaint and it was settled. The company Aldi's stated they could not reimburse me, but could offer me a E-Gift Card via email of $20.00. I received it and have accepted.

  Thank you BBB for all your help with this situation, it was very much appreciated.

  ******** Wilson 

  *****************************

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of garden clogs on May 27, 2025. They were too big so I returned them to ALDI for a refund on June 3, 2025 ( See photos of receipts.)The item was reduced in price after my purchase on May 25, and instead of being refunded the price I paid of $4.99 plus tax, I was refunded the reduced price of $4.49 plus tax. ( See receipts)

  

  Business Response

  Date: 06/10/2025

  ALDI **************** attempted to contact the customer via phone on June 5, 2025, but we were unable to speak with them. Although the customer returned our call that same day, the call was disconnected during transfer, and when **************** called the customer back, we were unable to speak with them. During both attempts, a voicemail was left, and an email was sent requesting a call back when possible; however, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23417414
  
  I am rejecting this response because:

  ALDI stated in their reply " ... Although the customer returned our call that same day, the call was disconnected during transfer, and when **************** called the customer back, we were unable to speak with them...." This is not entirely accurate. I did call back and explained everything to the representative who answered the call and who then then stated that she needed to transfer me to a "specialist", ( which of course meant I would have to explain the whole thing all over again to somebody else) so I was placed on hold for too long. I got tired of remaining on hold, wasting my time. Finally, I had to hang up. The call was NOT disconnected.  All that experience was, was a waste of my precious time, as is having to respond to this.  I fail to understand what is so important that they expect me to cooperate with them in order to waste my time to have me talk to another representative or specialist.  What more is there for me to have to explain? I don't owe them anything. It's the other way around. They have the receipts. They own the store where the incident occurred. What more do they need from me? I just want a check for the $0.50 plus the applicable taxes applied sent to me. There's no need for a conversation that would be of no benefit nor concern to me. It's ALDI's problem, not mine, and they have given me no incentive to want to cooperate with them. Thank you. 

   

  
  Sincerely,
  
  ********* ****

  

  Business Response

  Date: 06/12/2025

  ALDI **************** has sent a ************************** electronic gift card to the email address provided by the customer, and the information provided by the customer has been sent to District Manager who oversees this store for their further review. ALDI considers this matter to be closed; however, should the customer have further questions, it is requested that they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used 2 gift cards that were Mothers Day gifts. $50 each. I spent $80.64. Balance on one was $19.36 the other was 0. 5-14-25)She gave me back the 0 card and kept the one with the balance. There was no way of me knowing this until I went shopping today 5-20-25 When I called customer complaints, I had to repeat my problem 4 times. She asked her manager, she said I needed the card. I told her if I had the card I would not be calling. I said the receipt has the last 4 numbers on it, maybe they could look it up and you will see the balance. She told me they cant do that, she said ask your children for another card!! I m wondering was it theft or incompetence.

  

  Business Response

  Date: 05/22/2025

  ALDI **************** called and spoke with the customer on 05/22/2025. The customer was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased numerous packages of chicken at ALDI. Chicken was Rancid when the package opened up. Aldi exchange not possible. Aldi refused refund or exchange. Brought back to the store 3 days later. I live 20 mi from Aldi it wasn't convenient to bring it back next day. I am out a lot of money and I wish to have my money back at this point. The chicken has gone in the trash. Better Business Bureau can you help me get a refund thank you

  

  Business Response

  Date: 05/28/2025

  ALDI **************** spoke with the customer on May 28, 2025. We have sent the documented information to the District Manager who oversees this store location. We also offered the customer a ************************** electronic gift card, which the customer accepted. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into the grocery store and while checking out I was told by the cashier that the contactless payment option was not working and that I had to insert my card into the machine. A few minutes later, my card was hacked and purchases for a total of $343.16 were made. When I went back to talk to the cashier she started to yell at me, so, to avoid further confrontation, I left the establishment. My bank is not able to reverse the transactions as, according to them, they are legitimate transactions.

  

  Business Response

  Date: 05/12/2025

  ALDI **************** called customer on 5/12/25 and was able to reach customer. The customer was assisted with their concern on 5/12/2025 and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23315085
  
  I am rejecting this response because: while customer service reached out - the situation was not settled, as further investigation is required in Aldis end. **************** *** informed me that they will do further research on this case. So, technically, this matter is not resolved yet.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 05/13/2025

  ALDI **************** called customer and was able to reach customer. The customer was assisted with their concern on 5/12/2025 and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:05/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 9, 2025 I ordered my groceries for delivery. I live in a food desert and have no car; Aldi is my ONLY reasonable alternative. The total was $82.45, to be delivered by ****** about 10am I got an email: "The reason for your cancellation is Error message: ETA option hold has expired.. Meta key: service_option_hold_id". So when I go back to the website to investigate, my only means of getting my groceries is to spend another $82.45, or wait 10 business days for my refund?!?! I'm on a fixed income. Groceries cost more now. So not only do I not have the food, the money to buy the food is tied up FOR 10 DAYS!!!They attempted to "fix it" by giving me a call to explain what I already knew. This is not the first time this has happened, which is why I'm speaking up now. The claims are that Aldi is saving customers money by doing this and that. However, consider the resources and time it takes to cancel an order than just putting the order in a later time slot. The way Aldi does business is ridiculous. They need to do better. I can't be the only person with this complaint. Think I'll take it to social media and see what others think. 

  

  Business Response

  Date: 05/15/2025

  ALDI **************** attempted to contact this customer by phone and via email on 5/12/2025. However, we have not received any contact from the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.