Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ALDI, Inc. has 261 locations, listed below.

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  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi Inc. (Connecticut)

  238 Boston Post Rd Milford, CT 06460

• 

  Aldi Inc. (Connecticut)

  360 Talcottville Rd Vernon, CT 06066

• 

  Aldi Inc. (Connecticut)

  464 Reidville Dr Waterbury, CT 06705

• 

  Aldi Inc. (Connecticut)

  480 Foxon Blvd New Haven, CT 06513

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today at 9am I filed an online grocery order on my Aldi App. I received no confirmation email as I usually do so I called my bank. My bank verified that indeed the almost $300 withdrawal from Aldi was pending. I called Aldi cooperate who told me my order was well on its way. Her name was *****. I got off the phone and received an email stating that Aldi canceled my order to to not enough ETF time. I did not want this. Aldi confirmed that it may take 10 business days for them to drop the pending hold on my $300. This means my family cannot eat for 10 days as that was our grocery money and they've made it untouchable by not dropping the charge and releasing my money back to me. My case number is ********. Aldi corporation phone number is: ************

  

  Business Response

  Date: 05/15/2025

  ALDI **************** attempted to contact this customer by phone - left a voicemail and via email on 5/12/2025. However, we have not received any contact from the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23308336
  
  I am rejecting this response because: i DID email Aldi back after receiving their phone call and they didnt expedite returning my almost $300 back to me despite my complaints. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 05/15/2025

  ALDI **************** attempted to contact this customer by phone - left a voicemail and via email on 5/12/2025. However, we have not received any contact from the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 05/16/2025

  Complaint: 23308336
  
  I am rejecting this response because: 

  
  Aldi finally gave me my money back but the point was it took them a week so I couldn't touch my money for a week. Please tell them to change their policy they can't hold people's money like that when the customer has received no food!
  

  Sincerely,

  
  **** ******

• Initial Complaint

  Date:05/07/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26, 2025 there was water on the floor of Aldi store aisle. There wasn't any warning or caution signs put in place. I fell on the floor and hurt my leg and hip. I completed an incident form and informed the manager when it happened. An employee then put the wet floor sign up after I fell. I was seen by my family physician and had pain and limited movement for 14 days after the incident.I received a letter from Aldi's insurance company ***************************************************** *********, claim number 25F67M539043. I called them and have not heard any response from them. I have called, emailed, and snail mailed a hard copy letter to them. They continue to not respond.I would like my physician copay reimbursed as well as for my paid and inconvenience of my injury.Thank you for your help.

  

  Business Response

  Date: 05/08/2025

   ALDI **************** has read, reviewed and forwarded the customer's concern to our insurance company, *****, for further handling. Should the customer require additional assistance or have additional questions regarding their claim, we advise the customer to reach out to ***** directly at **************.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23296880
  
  I am rejecting this response because:

  No one answers the phone at *****, the operators forward me to **** ***** and it is just a voicemail. I have already left several voicemails and sent a snail mail letter, all with no response.
  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 05/14/2025

  ALDI **************** forwarded the customer's concerns to our insurance company, *****, for further handling. A representative from ***** has attempted to call this customer numerous times and has left voicemails but has been unable to connect with her. Should the customer need assistance we recommend for the customer to reach out to CCMSI directly at **************. ALDI **************** considers this matter to be closed. 

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a gift card. When I attempt to download I get this error. " this place isn't working. ************************************ sent an invalid response. Reload". I have called 3x. It has to be sent to further management. I *******t! All I want is the gift card. I was issued a credit for $14.41 and was told I would be receiving a gift card. I have no been able to download the gift card.

  

  Business Response

  Date: 05/20/2025

   ALDI **************** attempted to contact this customer via phone on May 7, 2025 but was unable to speak with them. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a grocery DoorDash order from the Aldis in *****, **. My order was delivered, but several of the items were apparently out of stock. When I complained to DoorDash, they told me its Aldis responsibility to ensure items are in stock, and if they are out of stock, Aldi needs to note it in your computer system. This is a systemic issue that keeps happening. Its frustrating, because not only do I not get my order, but then I have to spend my time and money to drive to another grocery store to get the missing items. And ******** still hits me with service/delivery fees! Not fair to me as a customer at all. I am requesting a ****** gift card toward a future purchase in exchange for this frustrating experience and hassle.

  

  Business Response

  Date: 05/16/2025

  ALDI **************** attempted to contact this customer via phone on May 16, 2025 but was unable to speak with them. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.
  

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, I am writing to file a formal complaint against Aldi, located at ******************************************, regarding a series of extremely unpleasant shopping experiences I've had with one of their cashiers. I have been a loyal customer of this store for over three years and have generally had positive experiences, appreciating the affordable products and services it offers. However, I have encountered three highly dissatisfying incidents, all involving the same cashier. On each occasion when this particular cashier was handling my checkout, he deliberately created difficulties. For instance, when I had my shopping bag ready and placed it near the counter for him to conveniently pack the items, he would intentionally put the purchased goods into the lower shopping cart instead, solely for his own convenience. He showed no regard for the customer experience, forcing me to take each item out of the shopping cart and transfer them into my bag after completing the payment. My purchases were never excessive in quantity, and if the weighing scale was accessible, he could easily have placed the items directly into my bag after scanning and processing the payment. This approach would have been more convenient for both me as the customer and the people waiting in line behind me. These repeated actions clearly demonstrate that this cashier is unfit for his position. I am submitting this complaint with the sincere hope that Aldi's management will take this matter seriously and focus on improving the overall shopping experience. With the increasing number of customers visiting the store, the current shopping experience has noticeably declined. I have attached relevant transaction details for your reference, including a purchase made on Friday, May 2, 2025, with a transaction amount of $56.14which is still pending. I trust that the BBB will assist me in resolving this issue and ensuring that Aldi addresses my concerns appropriately. Thank you.

  

  Business Response

  Date: 05/07/2025

  ALDI **************** attempted to contact the customer via phone on May 5, 2025, but we were unable to speak with them. We were not able to leave a voicemail due to the mailbox not being set up; however, we sent an email requesting a call back when possible. Unfortunately, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased microwaveable steamed vegetable from Aldi and it started my microwave on fire!! My microwave needs to be replaced!!!

  

  Business Response

  Date: 04/23/2025

  ALDI **************** spoke with the customer on 04/17/2025 & 04/23/2025. The customer's concern has been routed to the appropriate department. However, because pertinent items have been disposed of, there are no further actions that can be taken. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23237346
  
  I am rejecting this response because: 50$ credit does not replace my microwave that was ruined by YOUR product!!! 50$ credit does not replace my microwave. $50 does not even begin to justify the damage that was caused! 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 04/25/2025

  ALDI **************** spoke with the customer on April 17, 2025, and on April 23, 2025. During the most recent call with the customer on April 23, 2025, the customer was informed that due to them not having any remains of the product or the packaging, the supplier could not investigate; therefore, their request for additional compensation could not be forwarded to the products supplier. As a goodwill gesture, we offered a $50 ALDI electronic gift card, which the customer rejected. ********************** **************** considers this matter to be closed.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23237346
  
  I am rejecting this response because:
  
  

  the product caught my microwave and packaging on fire!! How am I supposed to provide information off a package that caught fire? Clearly asking the impossible and not taking accountability for their actions or their products. 50$???? What does 50$ justify??? Would 50$ replace a microwave? No would 50$ replace my house if I hadnt acted quickly to putting the fire out? No  I also asked for a call back from a manager and NO ONE has reached out to me for a company to take this as a serious matter $50 does not justify a serious matter. 

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 4-19-25, my family and I went to the Aldi's in *********, **. I love buying the fruits when you have them on sale. I put all of my items in a box that had been on the floor. I wanted to use the box to take my items out to my vehicle. As I went up to the register, I received no hello or did you find everything?" I put the box on the conveyor belt, and this girl (hair in a ponytail and part of the hair shaved off in the back) starts taking my items out of the box and literally throwing them on the belt. I told her to not throw my stuff. I had to say, Excuse me, please do not throw my stuff. In a snotty little attitude, she says, I'm not through your items. I had to say, Yes, you are. I wanted to put the items back in the box, and she just puts them in the cart that's sitting by her. I said to her I wanted to put my stuff in the box. She just continues to put them in the cart. By now I'm very upset. I know I was there between 2 and 4. Since I usually get consumables, I threw my receipt. But this experience was horrible. I didn't even get a thank you or anything. The girl needs to learn how to treat customers. I live about 60 miles away from *********. And to go and get treated like that. I told my husband that I don't even want to go back. Very unhappy with the service. 

  

  Business Response

  Date: 04/22/2025

  ALDI **************** spoke with the customer on April 21st, 2025. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:04/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************

  

  Business Response

  Date: 04/22/2025

  ALDI **************** spoke with the customer on April 21st, 2025. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered groceries 2 different times this month I did not get a refund or orders can I please get may I please get refunds for both orders on both cards *** and regular payment method card 6241 4 digits of card as soon as possible I spent $45.00 both times thank you write back my ALDI email address is ********************

  

  Business Response

  Date: 04/24/2025

  Accounts have been used to engage in inappropriate and fraudulent activity in violation of our Terms of Use | ALDI US (***********************************************************************). Pursuant to Section 23 of the Terms of Use, we have terminated the accounts effective immediately. The customer will no longer be able to log-in to or place orders through our website or mobile application, however, may still shop within our stores. If the customer has further questions or believe that this decision may have been reached in error, we ask that the customer contact directly at **************.

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complain is about one of the cashiers in Aldi ***************. She put my groceries in her shopping cart that was next to her (cashier). I haven't removed my groceries and she started to put the groceries from the other customer. I told her to wait until I put my groceries in my bag to start putting there the groceries of the other customer and she told me in a very rude way that That shopping card was hers. I came home and there were missing things in my groceries plus I arrived very upset of the way she was with me. Not nice at all. I went to Aldi today April 14 at 6:30pm. cashier that is in the ticket: ******. she is closer where are the shopping carts. 

  

  Business Response

  Date: 04/16/2025

  ALDI **************** spoke with the customer on April 16th, 2025. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.